APA (7th ed.) Citation

Ragsdale, J. (2012). Lessons unlearned: 25 years in customer service. Point B, Inc.

Chicago Style (17th ed.) Citation

Ragsdale, John. Lessons Unlearned: 25 Years in Customer Service. Buckinham, VA: Point B, Inc, 2012.

MLA (9th ed.) Citation

Ragsdale, John. Lessons Unlearned: 25 Years in Customer Service. Point B, Inc, 2012.

Warning: These citations may not always be 100% accurate.