Lessons unlearned: 25 years in customer service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Buckinham, VA
Point B, Inc.
2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don?t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, and it?s true?virtually every company has some sort of customer service division. But customer service is also a technology industry all on its own, with a wide array of software and hardware required to support customers with product and service questions. This book gives an insider?s view of the customer service industry, providing insight for those of you battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers, and understand how to appropriately deal with service issues. And for those already working in the customer service industry, hopefully this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way |
| Beschreibung: | 1 Online-Ressource (xi, 158 p.) |
| ISBN: | 9780984213085 0984213082 9780984213078 0984213074 9780984213061 |
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Datensatz im Suchindex
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| author | Ragsdale, John |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.12 |
| dewey-search | 658.12 |
| dewey-sort | 3658.12 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042962335 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:51Z |
| institution | BVB |
| isbn | 9780984213085 0984213082 9780984213078 0984213074 9780984213061 |
| language | English |
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| publishDate | 2012 |
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| publisher | Point B, Inc. |
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| spelling | Ragsdale, John Verfasser aut Lessons unlearned 25 years in customer service John Ragsdale Buckinham, VA Point B, Inc. 2012 1 Online-Ressource (xi, 158 p.) txt rdacontent c rdamedia cr rdacarrier Includes index Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don?t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, and it?s true?virtually every company has some sort of customer service division. But customer service is also a technology industry all on its own, with a wide array of software and hardware required to support customers with product and service questions. This book gives an insider?s view of the customer service industry, providing insight for those of you battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers, and understand how to appropriately deal with service issues. And for those already working in the customer service industry, hopefully this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way BUSINESS & ECONOMICS / Industries / Computers & Information Technology bisacsh BUSINESS & ECONOMICS / Finance bisacsh Customer relations fast Customer services fast Industrie Wirtschaft Customer services Customer relations http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=546720 Aggregator Volltext |
| spellingShingle | Ragsdale, John Lessons unlearned 25 years in customer service BUSINESS & ECONOMICS / Industries / Computers & Information Technology bisacsh BUSINESS & ECONOMICS / Finance bisacsh Customer relations fast Customer services fast Industrie Wirtschaft Customer services Customer relations |
| title | Lessons unlearned 25 years in customer service |
| title_auth | Lessons unlearned 25 years in customer service |
| title_exact_search | Lessons unlearned 25 years in customer service |
| title_full | Lessons unlearned 25 years in customer service John Ragsdale |
| title_fullStr | Lessons unlearned 25 years in customer service John Ragsdale |
| title_full_unstemmed | Lessons unlearned 25 years in customer service John Ragsdale |
| title_short | Lessons unlearned |
| title_sort | lessons unlearned 25 years in customer service |
| title_sub | 25 years in customer service |
| topic | BUSINESS & ECONOMICS / Industries / Computers & Information Technology bisacsh BUSINESS & ECONOMICS / Finance bisacsh Customer relations fast Customer services fast Industrie Wirtschaft Customer services Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Industries / Computers & Information Technology BUSINESS & ECONOMICS / Finance Customer relations Customer services Industrie Wirtschaft |
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