Powerful phrases for effective customer service: over 700 ready-to-use phrases and scripts that really get results
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
©2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.-- Cover; Title; Copyright; CONTENTS; Introduction; PART I: Powerful Phrases + Actions = Successful Customer Interactions; 1 Communicating Powerful Phrases; Don't Do This!; Why This Doesn't Work; Phrases of Welcome; Phrases of Courtesy; Phrases of Rapport; Phrases of Enthusiasm; Phrases of Assurance; Phrases of Empathy; Phrases of Regret; Phrases of Appreciation; Do This!; Why This Works; 2 Actions That Enhance Powerful Phrases; Don't Do This!; Why This Doesn't Work; Attentiveness Is Job Number 1; A Positive Attitude Is Everything; Tone of Voice and Body Language Communicate Volumes Ethical Behavior MattersEnergy Level Keeps You Level Headed; Calming Techniques Keep You in Control; Do This!; Why This Works; PART II: Powerful Phrases and Scripts for Every Situation; 3 Powerful Phrases for Typical Customer Interactions; MEET AND GREET; Step 1: Make a Great First Impression; Step 2: Greet the Customer; UNDERSTAND AND ASSIST; Step 3: Understand the Customer's Request; Step 4: Assist the Customer; AGREE AND ACKNOWLEDGE; Step 5: Gain Agreement; Step 6: Acknowledge the Customer; 4 Powerful Phrases for Challenging Customer Behaviors; What to Do When the Customer Is Agitated What to Do When the Customer Is AngryWhat to Do When the Customer Is Combative; What to Do When the Customer Is Condescending; What to Do When the Customer Is Confused; What to Do When the Customer Is a Deal Maker; What to Do When the Customer Is Demanding; What to Do When the Customer Is Demeaning (to You Personally); What to Do When the Customer Is Dismissive; What to Do When the Customer Is Dissatisfied (with You or Your Company); What to Do When the Customer Is Freaking Out; What to Do When the Customer Is Grumbling; What to Do When the Customer Is Harassing You What to Do When the Customer Is ImpulsiveWhat to Do When the Customer is Indecisive; What to Do When the Customer Is Intoxicated; What to Do When the Customer Is Melodramatic; What to Do When the Customer Is Mentally Unstable; What to Do When the Customer Is Noncommunicative; What to Do When the Customer Is Obnoxious; What to Do When the Customer Is Overly Analytical; What to Do When the Customer Is Overly Friendly; What to Do When the Customer Is Pessimistic; What to Do When the Customer Is Pushy; What to Do When the Customer Is Self-Righteous; What to Do When the Customer Is Shy What to Do When the Customer Is StressedWhat to Do When the Customer Is Swearing; What to Do When the Customer Is Threatening; What to Do When the Customer Is Wary; 5 Powerful Phrases for Challenging Employee Situations; What to Do When You Made a Poor First Impression; What to Do When You Can't Understand Your Customer; What to Do When You Stereotype a Customer; What to Do When Interacting with a Customer Who Is Disabled; What to Do When You Make a Mistake; What to Do When Another Employee Makes a Mistake; What to Do When You Have No Clue What to Do |
| Beschreibung: | 1 Online-Ressource (x, 294 pages) |
| ISBN: | 9780814420331 0814420338 9780814420324 081442032X |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042962220 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2012 |||| o||u| ||||||eng d | ||
| 020 | |a 9780814420331 |c electronic bk. |9 978-0-8144-2033-1 | ||
| 020 | |a 0814420338 |c electronic bk. |9 0-8144-2033-8 | ||
| 020 | |a 9780814420324 |9 978-0-8144-2032-4 | ||
| 020 | |a 081442032X |9 0-8144-2032-X | ||
| 035 | |a (OCoLC)811247682 | ||
| 035 | |a (DE-599)BVBBV042962220 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.8/12014 |2 23 | |
| 100 | 1 | |a Evenson, Renee |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Powerful phrases for effective customer service |b over 700 ready-to-use phrases and scripts that really get results |c Renée Evenson |
| 264 | 1 | |a New York |b AMACOM |c ©2012 | |
| 300 | |a 1 Online-Ressource (x, 294 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.-- | ||
| 500 | |a Cover; Title; Copyright; CONTENTS; Introduction; PART I: Powerful Phrases + Actions = Successful Customer Interactions; 1 Communicating Powerful Phrases; Don't Do This!; Why This Doesn't Work; Phrases of Welcome; Phrases of Courtesy; Phrases of Rapport; Phrases of Enthusiasm; Phrases of Assurance; Phrases of Empathy; Phrases of Regret; Phrases of Appreciation; Do This!; Why This Works; 2 Actions That Enhance Powerful Phrases; Don't Do This!; Why This Doesn't Work; Attentiveness Is Job Number 1; A Positive Attitude Is Everything; Tone of Voice and Body Language Communicate Volumes | ||
| 500 | |a Ethical Behavior MattersEnergy Level Keeps You Level Headed; Calming Techniques Keep You in Control; Do This!; Why This Works; PART II: Powerful Phrases and Scripts for Every Situation; 3 Powerful Phrases for Typical Customer Interactions; MEET AND GREET; Step 1: Make a Great First Impression; Step 2: Greet the Customer; UNDERSTAND AND ASSIST; Step 3: Understand the Customer's Request; Step 4: Assist the Customer; AGREE AND ACKNOWLEDGE; Step 5: Gain Agreement; Step 6: Acknowledge the Customer; 4 Powerful Phrases for Challenging Customer Behaviors; What to Do When the Customer Is Agitated | ||
| 500 | |a What to Do When the Customer Is AngryWhat to Do When the Customer Is Combative; What to Do When the Customer Is Condescending; What to Do When the Customer Is Confused; What to Do When the Customer Is a Deal Maker; What to Do When the Customer Is Demanding; What to Do When the Customer Is Demeaning (to You Personally); What to Do When the Customer Is Dismissive; What to Do When the Customer Is Dissatisfied (with You or Your Company); What to Do When the Customer Is Freaking Out; What to Do When the Customer Is Grumbling; What to Do When the Customer Is Harassing You | ||
| 500 | |a What to Do When the Customer Is ImpulsiveWhat to Do When the Customer is Indecisive; What to Do When the Customer Is Intoxicated; What to Do When the Customer Is Melodramatic; What to Do When the Customer Is Mentally Unstable; What to Do When the Customer Is Noncommunicative; What to Do When the Customer Is Obnoxious; What to Do When the Customer Is Overly Analytical; What to Do When the Customer Is Overly Friendly; What to Do When the Customer Is Pessimistic; What to Do When the Customer Is Pushy; What to Do When the Customer Is Self-Righteous; What to Do When the Customer Is Shy | ||
| 500 | |a What to Do When the Customer Is StressedWhat to Do When the Customer Is Swearing; What to Do When the Customer Is Threatening; What to Do When the Customer Is Wary; 5 Powerful Phrases for Challenging Employee Situations; What to Do When You Made a Poor First Impression; What to Do When You Can't Understand Your Customer; What to Do When You Stereotype a Customer; What to Do When Interacting with a Customer Who Is Disabled; What to Do When You Make a Mistake; What to Do When Another Employee Makes a Mistake; What to Do When You Have No Clue What to Do | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Business communication |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Customer services |2 local | |
| 650 | 7 | |a Customer services / Terminology |2 local | |
| 650 | 7 | |a Customer relations |2 local | |
| 650 | 7 | |a Business communication |2 local | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services |v Terminology | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Business communication | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502105 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBU | ||
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028388086 | ||
Datensatz im Suchindex
| _version_ | 1804175284650377216 |
|---|---|
| any_adam_object | |
| author | Evenson, Renee |
| author_facet | Evenson, Renee |
| author_role | aut |
| author_sort | Evenson, Renee |
| author_variant | r e re |
| building | Verbundindex |
| bvnumber | BV042962220 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)811247682 (DE-599)BVBBV042962220 |
| dewey-full | 658.8/12014 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12014 |
| dewey-search | 658.8/12014 |
| dewey-sort | 3658.8 512014 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>05878nmm a2200553zc 4500</leader><controlfield tag="001">BV042962220</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2012 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814420331</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-8144-2033-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0814420338</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-8144-2033-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780814420324</subfield><subfield code="9">978-0-8144-2032-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">081442032X</subfield><subfield code="9">0-8144-2032-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)811247682</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042962220</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12014</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Evenson, Renee</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Powerful phrases for effective customer service</subfield><subfield code="b">over 700 ready-to-use phrases and scripts that really get results</subfield><subfield code="c">Renée Evenson</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">AMACOM</subfield><subfield code="c">©2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (x, 294 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.--</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Cover; Title; Copyright; CONTENTS; Introduction; PART I: Powerful Phrases + Actions = Successful Customer Interactions; 1 Communicating Powerful Phrases; Don't Do This!; Why This Doesn't Work; Phrases of Welcome; Phrases of Courtesy; Phrases of Rapport; Phrases of Enthusiasm; Phrases of Assurance; Phrases of Empathy; Phrases of Regret; Phrases of Appreciation; Do This!; Why This Works; 2 Actions That Enhance Powerful Phrases; Don't Do This!; Why This Doesn't Work; Attentiveness Is Job Number 1; A Positive Attitude Is Everything; Tone of Voice and Body Language Communicate Volumes</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Ethical Behavior MattersEnergy Level Keeps You Level Headed; Calming Techniques Keep You in Control; Do This!; Why This Works; PART II: Powerful Phrases and Scripts for Every Situation; 3 Powerful Phrases for Typical Customer Interactions; MEET AND GREET; Step 1: Make a Great First Impression; Step 2: Greet the Customer; UNDERSTAND AND ASSIST; Step 3: Understand the Customer's Request; Step 4: Assist the Customer; AGREE AND ACKNOWLEDGE; Step 5: Gain Agreement; Step 6: Acknowledge the Customer; 4 Powerful Phrases for Challenging Customer Behaviors; What to Do When the Customer Is Agitated</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">What to Do When the Customer Is AngryWhat to Do When the Customer Is Combative; What to Do When the Customer Is Condescending; What to Do When the Customer Is Confused; What to Do When the Customer Is a Deal Maker; What to Do When the Customer Is Demanding; What to Do When the Customer Is Demeaning (to You Personally); What to Do When the Customer Is Dismissive; What to Do When the Customer Is Dissatisfied (with You or Your Company); What to Do When the Customer Is Freaking Out; What to Do When the Customer Is Grumbling; What to Do When the Customer Is Harassing You</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">What to Do When the Customer Is ImpulsiveWhat to Do When the Customer is Indecisive; What to Do When the Customer Is Intoxicated; What to Do When the Customer Is Melodramatic; What to Do When the Customer Is Mentally Unstable; What to Do When the Customer Is Noncommunicative; What to Do When the Customer Is Obnoxious; What to Do When the Customer Is Overly Analytical; What to Do When the Customer Is Overly Friendly; What to Do When the Customer Is Pessimistic; What to Do When the Customer Is Pushy; What to Do When the Customer Is Self-Righteous; What to Do When the Customer Is Shy</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">What to Do When the Customer Is StressedWhat to Do When the Customer Is Swearing; What to Do When the Customer Is Threatening; What to Do When the Customer Is Wary; 5 Powerful Phrases for Challenging Employee Situations; What to Do When You Made a Poor First Impression; What to Do When You Can't Understand Your Customer; What to Do When You Stereotype a Customer; What to Do When Interacting with a Customer Who Is Disabled; What to Do When You Make a Mistake; What to Do When Another Employee Makes a Mistake; What to Do When You Have No Clue What to Do</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Business communication</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">local</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services / Terminology</subfield><subfield code="2">local</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">local</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Business communication</subfield><subfield code="2">local</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="v">Terminology</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business communication</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502105</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028388086</subfield></datafield></record></collection> |
| id | DE-604.BV042962220 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:51Z |
| institution | BVB |
| isbn | 9780814420331 0814420338 9780814420324 081442032X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028388086 |
| oclc_num | 811247682 |
| open_access_boolean | |
| physical | 1 Online-Ressource (x, 294 pages) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | AMACOM |
| record_format | marc |
| spelling | Evenson, Renee Verfasser aut Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results Renée Evenson New York AMACOM ©2012 1 Online-Ressource (x, 294 pages) txt rdacontent c rdamedia cr rdacarrier Phenomenal customer service can't be put into words. Or can it? Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant--but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensable reference makes it easy for readers to assess the circumstances, find the appropriate response, and confidently deliver satisfaction to every customer. In addition, readers will learn how to incorporate language into their daily routine that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations. Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.-- Cover; Title; Copyright; CONTENTS; Introduction; PART I: Powerful Phrases + Actions = Successful Customer Interactions; 1 Communicating Powerful Phrases; Don't Do This!; Why This Doesn't Work; Phrases of Welcome; Phrases of Courtesy; Phrases of Rapport; Phrases of Enthusiasm; Phrases of Assurance; Phrases of Empathy; Phrases of Regret; Phrases of Appreciation; Do This!; Why This Works; 2 Actions That Enhance Powerful Phrases; Don't Do This!; Why This Doesn't Work; Attentiveness Is Job Number 1; A Positive Attitude Is Everything; Tone of Voice and Body Language Communicate Volumes Ethical Behavior MattersEnergy Level Keeps You Level Headed; Calming Techniques Keep You in Control; Do This!; Why This Works; PART II: Powerful Phrases and Scripts for Every Situation; 3 Powerful Phrases for Typical Customer Interactions; MEET AND GREET; Step 1: Make a Great First Impression; Step 2: Greet the Customer; UNDERSTAND AND ASSIST; Step 3: Understand the Customer's Request; Step 4: Assist the Customer; AGREE AND ACKNOWLEDGE; Step 5: Gain Agreement; Step 6: Acknowledge the Customer; 4 Powerful Phrases for Challenging Customer Behaviors; What to Do When the Customer Is Agitated What to Do When the Customer Is AngryWhat to Do When the Customer Is Combative; What to Do When the Customer Is Condescending; What to Do When the Customer Is Confused; What to Do When the Customer Is a Deal Maker; What to Do When the Customer Is Demanding; What to Do When the Customer Is Demeaning (to You Personally); What to Do When the Customer Is Dismissive; What to Do When the Customer Is Dissatisfied (with You or Your Company); What to Do When the Customer Is Freaking Out; What to Do When the Customer Is Grumbling; What to Do When the Customer Is Harassing You What to Do When the Customer Is ImpulsiveWhat to Do When the Customer is Indecisive; What to Do When the Customer Is Intoxicated; What to Do When the Customer Is Melodramatic; What to Do When the Customer Is Mentally Unstable; What to Do When the Customer Is Noncommunicative; What to Do When the Customer Is Obnoxious; What to Do When the Customer Is Overly Analytical; What to Do When the Customer Is Overly Friendly; What to Do When the Customer Is Pessimistic; What to Do When the Customer Is Pushy; What to Do When the Customer Is Self-Righteous; What to Do When the Customer Is Shy What to Do When the Customer Is StressedWhat to Do When the Customer Is Swearing; What to Do When the Customer Is Threatening; What to Do When the Customer Is Wary; 5 Powerful Phrases for Challenging Employee Situations; What to Do When You Made a Poor First Impression; What to Do When You Can't Understand Your Customer; What to Do When You Stereotype a Customer; What to Do When Interacting with a Customer Who Is Disabled; What to Do When You Make a Mistake; What to Do When Another Employee Makes a Mistake; What to Do When You Have No Clue What to Do BUSINESS & ECONOMICS / Customer Relations bisacsh Business communication fast Customer relations fast Customer services fast Customer services local Customer services / Terminology local Customer relations local Business communication local Wirtschaft Customer services Customer services Terminology Customer relations Business communication http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502105 Aggregator Volltext |
| spellingShingle | Evenson, Renee Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results BUSINESS & ECONOMICS / Customer Relations bisacsh Business communication fast Customer relations fast Customer services fast Customer services local Customer services / Terminology local Customer relations local Business communication local Wirtschaft Customer services Customer services Terminology Customer relations Business communication |
| title | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results |
| title_auth | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results |
| title_exact_search | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results |
| title_full | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results Renée Evenson |
| title_fullStr | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results Renée Evenson |
| title_full_unstemmed | Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results Renée Evenson |
| title_short | Powerful phrases for effective customer service |
| title_sort | powerful phrases for effective customer service over 700 ready to use phrases and scripts that really get results |
| title_sub | over 700 ready-to-use phrases and scripts that really get results |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Business communication fast Customer relations fast Customer services fast Customer services local Customer services / Terminology local Customer relations local Business communication local Wirtschaft Customer services Customer services Terminology Customer relations Business communication |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Business communication Customer relations Customer services Customer services / Terminology Wirtschaft Customer services Terminology |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502105 |
| work_keys_str_mv | AT evensonrenee powerfulphrasesforeffectivecustomerserviceover700readytousephrasesandscriptsthatreallygetresults |