Managing by measuring: how to improve your organization's performance through effective benchmarking
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Bibliographische Detailangaben
1. Verfasser: Czarnecki, Mark T. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: New York AMACOM ©1999
Schlagworte:
Online-Zugang:Volltext
Beschreibung:Includes bibliographical references and index
ch. 1 - Measurements-oriented corporation -- - ch. 2 - Organizing to collect measures -- - ch. 3 - Identifying effective measures -- - ch. 4 - Measurement tools and techniques -- - ch. 5 - Measuring and reporting internal performance -- - ch. 6 - Customer satisfaction measurement -- - ch. 7 - Benchmarking: measuring vs. other companies -- - ch. 8 - Institutionalizing and refining the measurements program -- - ch. 9 - Business process reengineering -- - ch. 10 - Using systems in a measurement program
Beschreibung:1 Online-Ressource (xi, 271 pages)
ISBN:0585024219
9780585024219
0814403905

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