HR at your service: lessons from benchmark service organizations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, Va.
Society for Human Resource Management
©2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons l |
| Beschreibung: | 1 Online-Ressource (xi, 194 pages) |
| ISBN: | 9781586442798 1586442791 9781586442781 1586442783 1306032709 9781306032704 9781586442477 1586442473 |
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| 500 | |a Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons l | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Human Resources & Personnel Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Workplace Culture |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Personnel management |2 fast | |
| 650 | 7 | |a Service industries / Management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Service industries |x Management | |
| 650 | 4 | |a Customer relations | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Latham, Gary P. |
| author_facet | Latham, Gary P. |
| author_role | aut |
| author_sort | Latham, Gary P. |
| author_variant | g p l gp gpl |
| building | Verbundindex |
| bvnumber | BV042960913 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)781635126 (DE-599)BVBBV042960913 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:48Z |
| institution | BVB |
| isbn | 9781586442798 1586442791 9781586442781 1586442783 1306032709 9781306032704 9781586442477 1586442473 |
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| spelling | Latham, Gary P. Verfasser aut HR at your service lessons from benchmark service organizations Gary P. Latham and Robert C. Ford Alexandria, Va. Society for Human Resource Management ©2012 1 Online-Ressource (xi, 194 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons l BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Customer relations fast Personnel management fast Service industries / Management fast Wirtschaft Personnel management Service industries Management Customer relations Ford, Robert C. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=441088 Aggregator Volltext |
| spellingShingle | Latham, Gary P. HR at your service lessons from benchmark service organizations BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Customer relations fast Personnel management fast Service industries / Management fast Wirtschaft Personnel management Service industries Management Customer relations |
| title | HR at your service lessons from benchmark service organizations |
| title_auth | HR at your service lessons from benchmark service organizations |
| title_exact_search | HR at your service lessons from benchmark service organizations |
| title_full | HR at your service lessons from benchmark service organizations Gary P. Latham and Robert C. Ford |
| title_fullStr | HR at your service lessons from benchmark service organizations Gary P. Latham and Robert C. Ford |
| title_full_unstemmed | HR at your service lessons from benchmark service organizations Gary P. Latham and Robert C. Ford |
| title_short | HR at your service |
| title_sort | hr at your service lessons from benchmark service organizations |
| title_sub | lessons from benchmark service organizations |
| topic | BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Customer relations fast Personnel management fast Service industries / Management fast Wirtschaft Personnel management Service industries Management Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Workplace Culture Customer relations Personnel management Service industries / Management Wirtschaft Service industries Management |
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