IT maintenance: applied project management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Vienna, VA
Management Concepts
c2007
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (p. 246) and index Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout |
| Beschreibung: | 1 Online-Ressource (xvii, 255 p.) |
| ISBN: | 9781461917212 1461917212 9781567262070 1567262074 |
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| 500 | |a Includes bibliographical references (p. 246) and index | ||
| 500 | |a Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout | ||
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Datensatz im Suchindex
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| discipline | Informatik |
| format | Electronic eBook |
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| id | DE-604.BV042960372 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:47Z |
| institution | BVB |
| isbn | 9781461917212 1461917212 9781567262070 1567262074 |
| language | English |
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| publisher | Management Concepts |
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| spelling | Malinowski, Michael F. Verfasser aut IT maintenance applied project management Michael F. Malinowski Information technology maintenance Vienna, VA Management Concepts c2007 1 Online-Ressource (xvii, 255 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 246) and index Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=497723 Aggregator Volltext |
| spellingShingle | Malinowski, Michael F. IT maintenance applied project management COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing |
| title | IT maintenance applied project management |
| title_alt | Information technology maintenance |
| title_auth | IT maintenance applied project management |
| title_exact_search | IT maintenance applied project management |
| title_full | IT maintenance applied project management Michael F. Malinowski |
| title_fullStr | IT maintenance applied project management Michael F. Malinowski |
| title_full_unstemmed | IT maintenance applied project management Michael F. Malinowski |
| title_short | IT maintenance |
| title_sort | it maintenance applied project management |
| title_sub | applied project management |
| topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing |
| topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Management Project management / Data processing Datenverarbeitung Informatik Information technology Management Project management Data processing |
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