IT maintenance: applied project management
Gespeichert in:
1. Verfasser: | |
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Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Vienna, VA
Management Concepts
c2007
|
Schlagworte: | |
Online-Zugang: | Volltext |
Beschreibung: | Includes bibliographical references (p. 246) and index Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout |
Beschreibung: | 1 Online-Ressource (xvii, 255 p.) |
ISBN: | 9781461917212 1461917212 9781567262070 1567262074 |
Internformat
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100 | 1 | |a Malinowski, Michael F. |e Verfasser |4 aut | |
245 | 1 | 0 | |a IT maintenance |b applied project management |c Michael F. Malinowski |
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500 | |a Includes bibliographical references (p. 246) and index | ||
500 | |a Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout | ||
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Datensatz im Suchindex
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any_adam_object | |
author | Malinowski, Michael F. |
author_facet | Malinowski, Michael F. |
author_role | aut |
author_sort | Malinowski, Michael F. |
author_variant | m f m mf mfm |
building | Verbundindex |
bvnumber | BV042960372 |
collection | ZDB-4-EBU |
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dewey-ones | 004 - Computer science |
dewey-raw | 004.068/4 |
dewey-search | 004.068/4 |
dewey-sort | 14.068 14 |
dewey-tens | 000 - Computer science, information, general works |
discipline | Informatik |
format | Electronic eBook |
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id | DE-604.BV042960372 |
illustrated | Not Illustrated |
indexdate | 2024-07-10T07:13:47Z |
institution | BVB |
isbn | 9781461917212 1461917212 9781567262070 1567262074 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028386239 |
oclc_num | 824359883 |
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physical | 1 Online-Ressource (xvii, 255 p.) |
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publishDate | 2007 |
publishDateSearch | 2007 |
publishDateSort | 2007 |
publisher | Management Concepts |
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spelling | Malinowski, Michael F. Verfasser aut IT maintenance applied project management Michael F. Malinowski Information technology maintenance Vienna, VA Management Concepts c2007 1 Online-Ressource (xvii, 255 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 246) and index Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=497723 Aggregator Volltext |
spellingShingle | Malinowski, Michael F. IT maintenance applied project management COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing |
title | IT maintenance applied project management |
title_alt | Information technology maintenance |
title_auth | IT maintenance applied project management |
title_exact_search | IT maintenance applied project management |
title_full | IT maintenance applied project management Michael F. Malinowski |
title_fullStr | IT maintenance applied project management Michael F. Malinowski |
title_full_unstemmed | IT maintenance applied project management Michael F. Malinowski |
title_short | IT maintenance |
title_sort | it maintenance applied project management |
title_sub | applied project management |
topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Information technology / Management fast Project management / Data processing fast Datenverarbeitung Informatik Information technology Management Project management Data processing |
topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Information technology / Management Project management / Data processing Datenverarbeitung Informatik Information technology Management Project management Data processing |
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work_keys_str_mv | AT malinowskimichaelf itmaintenanceappliedprojectmanagement AT malinowskimichaelf informationtechnologymaintenance |