IT maintenance: applied project management
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Malinowski, Michael F. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Vienna, VA Management Concepts c2007
Schlagworte:
Online-Zugang:Volltext
Beschreibung:Includes bibliographical references (p. 246) and index
Pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout
Beschreibung:1 Online-Ressource (xvii, 255 p.)
ISBN:9781461917212
1461917212
9781567262070
1567262074

Es ist kein Print-Exemplar vorhanden.

Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Volltext öffnen