Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
American Management Association
2013
|
| Ausgabe: | 1 ed |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index |
| Beschreibung: | 1 Online-Ressource (pages cm.) |
| ISBN: | 9780814432822 0814432824 9780814432808 0814432808 |
Internformat
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| 500 | |a Includes index | ||
| 500 | |a Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Organizational change |2 fast | |
| 650 | 7 | |a Product management |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Product management | |
| 650 | 4 | |a Organizational change | |
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Datensatz im Suchindex
| _version_ | 1804175278542422016 |
|---|---|
| any_adam_object | |
| author | Curtin, Steve |
| author_facet | Curtin, Steve |
| author_role | aut |
| author_sort | Curtin, Steve |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1 ed |
| format | Electronic eBook |
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| id | DE-604.BV042959134 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:45Z |
| institution | BVB |
| isbn | 9780814432822 0814432824 9780814432808 0814432808 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028385001 |
| oclc_num | 843943459 |
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| physical | 1 Online-Ressource (pages cm.) |
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| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | American Management Association |
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| spelling | Curtin, Steve Verfasser aut Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary Steve Curtin 1 ed New York American Management Association 2013 1 Online-Ressource (pages cm.) txt rdacontent c rdamedia cr rdacarrier Includes index Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Organizational change fast Product management fast Wirtschaft Consumer satisfaction Product management Organizational change http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=578742 Aggregator Volltext |
| spellingShingle | Curtin, Steve Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Organizational change fast Product management fast Wirtschaft Consumer satisfaction Product management Organizational change |
| title | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary |
| title_auth | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary |
| title_exact_search | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary |
| title_full | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary Steve Curtin |
| title_fullStr | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary Steve Curtin |
| title_full_unstemmed | Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary Steve Curtin |
| title_short | Delight your customers |
| title_sort | delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary |
| title_sub | 7 simple ways to raise your customer service from ordinary to extraordinary |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Organizational change fast Product management fast Wirtschaft Consumer satisfaction Product management Organizational change |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Organizational change Product management Wirtschaft |
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