Take their breath away: how imaginative service creates devoted customers
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken
John Wiley & Sons
2009
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-Like -- Luxury -- Air -- Air Defense -- Scout's Honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take-their-breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders A guide to creating irrationally loyal customers. This book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (307 pages) |
| ISBN: | 9780470485316 0470485310 9780470485323 0470485329 9780470485170 0470485175 1282114522 9781282114524 |
Internformat
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| 100 | 1 | |a Bell, Chip R. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Take their breath away |b how imaginative service creates devoted customers |c Chip R. Bell and John R. Patterson |
| 264 | 1 | |a Hoboken |b John Wiley & Sons |c 2009 | |
| 300 | |a 1 Online-Ressource (307 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
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| 500 | |a Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-Like -- Luxury -- Air -- Air Defense -- Scout's Honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take-their-breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders | ||
| 500 | |a A guide to creating irrationally loyal customers. This book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Customer services | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Service industries / Customer services |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |z United States | |
| 650 | 4 | |a Consumer satisfaction |z United States | |
| 650 | 4 | |a Customer loyalty |z United States | |
| 650 | 4 | |a Service industries |x Customer services |z United States | |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Bell, Chip R. |
| author_facet | Bell, Chip R. |
| author_role | aut |
| author_sort | Bell, Chip R. |
| author_variant | c r b cr crb |
| building | Verbundindex |
| bvnumber | BV042958833 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)437122694 (DE-599)BVBBV042958833 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV042958833 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:44Z |
| institution | BVB |
| isbn | 9780470485316 0470485310 9780470485323 0470485329 9780470485170 0470485175 1282114522 9781282114524 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028384698 |
| oclc_num | 437122694 |
| open_access_boolean | |
| physical | 1 Online-Ressource (307 pages) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | John Wiley & Sons |
| record_format | marc |
| spelling | Bell, Chip R. Verfasser aut Take their breath away how imaginative service creates devoted customers Chip R. Bell and John R. Patterson Hoboken John Wiley & Sons 2009 1 Online-Ressource (307 pages) txt rdacontent c rdamedia cr rdacarrier Animation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-Like -- Luxury -- Air -- Air Defense -- Scout's Honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take-their-breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders A guide to creating irrationally loyal customers. This book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization Includes bibliographical references and index Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Service industries / Customer services fast Wirtschaft Customer services United States Consumer satisfaction United States Customer loyalty United States Service industries Customer services United States USA Patterson, John R. Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 978-0-470-44350-7 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=278581 Aggregator Volltext |
| spellingShingle | Bell, Chip R. Take their breath away how imaginative service creates devoted customers Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Service industries / Customer services fast Wirtschaft Customer services United States Consumer satisfaction United States Customer loyalty United States Service industries Customer services United States |
| title | Take their breath away how imaginative service creates devoted customers |
| title_auth | Take their breath away how imaginative service creates devoted customers |
| title_exact_search | Take their breath away how imaginative service creates devoted customers |
| title_full | Take their breath away how imaginative service creates devoted customers Chip R. Bell and John R. Patterson |
| title_fullStr | Take their breath away how imaginative service creates devoted customers Chip R. Bell and John R. Patterson |
| title_full_unstemmed | Take their breath away how imaginative service creates devoted customers Chip R. Bell and John R. Patterson |
| title_short | Take their breath away |
| title_sort | take their breath away how imaginative service creates devoted customers |
| title_sub | how imaginative service creates devoted customers |
| topic | Customer services BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Service industries / Customer services fast Wirtschaft Customer services United States Consumer satisfaction United States Customer loyalty United States Service industries Customer services United States |
| topic_facet | Customer services BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer loyalty Service industries / Customer services Wirtschaft Customer services United States Consumer satisfaction United States Customer loyalty United States Service industries Customer services United States USA |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=278581 |
| work_keys_str_mv | AT bellchipr taketheirbreathawayhowimaginativeservicecreatesdevotedcustomers AT pattersonjohnr taketheirbreathawayhowimaginativeservicecreatesdevotedcustomers |