Handbook on continuous improvement transformation: the lean six sigma framework and systematic methodology for implementation
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2013
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| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XXII, 643 S. graph. Darst. 25 cm |
| ISBN: | 9783642359002 3642359000 9783642359019 |
Internformat
MARC
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| 100 | 1 | |a Aartsengel, Aristide van |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Handbook on continuous improvement transformation |b the lean six sigma framework and systematic methodology for implementation |c Aristide van Aartsengel ; Selahattin Kurtoglu |
| 264 | 1 | |a Berlin [u.a.] |b Springer |c 2013 | |
| 300 | |a XXII, 643 S. |b graph. Darst. |c 25 cm | ||
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Datensatz im Suchindex
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| adam_text |
IMAGE 1
1 INTRODUCTION 1
1.1 THE PURPOSE OF THIS BOOK 2
1.2 WHAT MAKES THIS BOOK DIFFERENT 4
1.3 HOW IS THIS BOOK STRUCTURED? 5
2 DEFINING LEAN SIX SIGMA 7
2.1 SETTING THE STAGE: WHY SIX O F THESE SIGMA? 7
2.2 STANDARD DEVIATION, QUALITY AND COST 11
2.3 QUALITY RELATED COSTS ELEMENTS 12
2.3.1 PREVENTION COSTS 13
2.3.2 APPRAISAL COSTS 13
2.3.3 FAILURE COSTS 14
2.3.4 THE COST OF QUALITY 15
2.4 WHY LEAN? 17
2.4.1 EARLY PRODUCTION DEVELOPMENTS 18
2.4.2 SCIENTIFIC MANAGEMENT AND MASS PRODUCTION DEVELOPMENTS 18
2.4.3 PRINCIPLES O F MASS PRODUCTION 20
2.4.4 "LEAN" OR "FLEXIBLE" PRODUCTION METHOD 22
2.5 CONCLUSION 24
3 FRAMEWORK AND METHODOLOGY 25
3.1 OPERATIONAL DEFINITION O F A PROCESS 25
3.2 SETTING THE FRAMEWORK AND METHODOLOGY 27
4 "PDSA INITIATE" PROCESS GROUP 31
4.1 IDENTIFY CUSTOMERS AND STAKEHOLDERS 33
4.1.1 DEVELOP A LIST O F CUSTOMERS AND STAKEHOLDERS 34
4.1.2 ANALYZE STAKEHOLDERS AND THEIR INTERESTS 39
4.1.3 RECORD STAKEHOLDERS INFORMATION 4 2
4.2 DEVELOP PROJECT CHARTER 42
4.2.1 PROJECT PURPOSE OR JUSTIFICATION 43
4.2.2 PROJECT SUCCESS CRITERIA 44
4.2.3 HIGH-LEVEL DESCRIPTION OF THE "PROCESS TO BE IMPROVED" . . . 44
4.2.4 CONCLUSION 45
VII
HTTP://D-NB.INFO/1028417314
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6 1
6 1
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65 67 69 71 72 72 73
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75 75 77 77
89 92
4.3 DEVELOP PRELIMINARY PROJECT SCOPE STATEMENT 4.3.1 DEFINING THE
PROJECT OBJECTIVES 4.4 PERFORM PHASE REVIEW
"PDSA PLAN" PROCESS GROUP 5.1 THE PURPOSE O F PLANNING 5.2 THE "PDSA
PLAN" CONSTITUENT PROCESSES
DEVELOP PROJECT MANAGEMENT PLAN 6.1 ELEMENTS O F A "PROCESS IMPROVEMENT"
PROJECT PLAN . . . 6.1.1 SCOPE 6.1.2 PHASES
6.1.3 MILESTONES 6.1.4 ACTIVITIES 6.1.5 TASKS
6.1.6 EFFORT
6.1.7 RESOURCES 6.1.8 PROJECT SCHEDULE 6.1.9 PROJECT RISK 6.2 COLLATING
THE MATERIALS
DEVELOP PROJECT MANAGEMENT SCOPE 7.1 COLLECT REQUIREMENTS: V.O.B.,
V.O.C., & V.O.P 7.2 DEFINE SCOPE
7.3 VERIFY SCOPE 7.4 CONTROL SCOPE 7.4.1 SCOPE CREEP 7.4.2 HOPE CREEP
7.4.3 EFFORT CREEP 7.4.4 FEATURE CREEP
COLLECTING V.O.C. REQUIREMENTS 8.1 PLAN V.O.C. CAPTURING 8.1.1 IDENTIFY
V.O.C. DATA AND CLARIFY GOALS 8.1.2 DEVELOP OPERATIONAL DEFINITIONS AND
PROCEDURES
8.1.3 DEVELOP SAMPLING STRATEGY 8.1.4 VALIDATE DATA COLLECTION SYSTEM
8.2 COLLECT AND ORGANIZE DATA 8.2.1 ORGANIZE V.O.C. DATA: AFFINITY
CLUSTERING . . . . 8.3 ANALYZE DATA AND GENERATE CUSTOMER KEY NEEDS . .
. .
8.4 TRANSLATE CUSTOMER KEY NEEDS INTO CTXS 8.5 SET SPECIFICATIONS FOR
CTXS 8.6 CONCLUSION
IMAGE 3
C O N T E N T S IX
9 CREATE WORK BREAKDOWN STRUCTURE 137
9.1 DEFINING A WORK BREAKDOWN STRUCTURE 137
9.2 DEVELOPING A WORK BREAKDOWN STRUCTURE 138
9.3 USES O F A WORK BREAKDOWN STRUCTURE 141
10 DEVELOP TIME MANAGEMENT PLAN 143
10.1 DEFINE ACTIVITIES 143
10.2 ASSESS COMPLETENESS OF ACTIVITIES 145
10.3 SEQUENCE ACTIVITIES 146
10.3.1 NETWORK DIAGRAM FORMALISM 147
10.3.2 NETWORK PREPARATION 149
10.3.3 CONSTRUCTING THE PROJECT NETWORK DIAGRAM 150
10.4 ESTIMATE ACTIVITY RESOURCES 151
10.5 ESTIMATE ACTIVITY DURATIONS 151
11 DEVELOP PROJECT SCHEDULE PLAN 155
11.1 BASIC APPROACH TO SCHEDULING 156
11.2 UPDATE THE PROJECT NETWORK DIAGRAM 156
11.2.1 SHOWING TIMES ON ARROW NETWORKS 157
11.2.2 THE PROGRAM EVALUATION AND REVIEW TECHNIQUE (PERT) 157
11.3 DEVELOP SCHEDULE CONTROL PLAN 174
11.3.1 CHOOSE CONTROL SUBJECT 174
11.3.2 ESTABLISH STANDARD PERFORMANCE 175
11.3.3 PLAN AND COLLECT APPROPRIATE DATA 175
11.3.4 SUMMARIZE DATA AND ESTABLISH ACTUAL PERFORMANCE . . . 175 11.3.5
COMPARE ACTUAL PERFORMANCE TO STANDARD 176
11.3.6 VALIDATE CONTROL SUBJECT 176
11.3.7 TAKE ACTION ON DIFFERENCE 176
12 DEVELOP RESOURCES MANAGEMENT PLAN 179
12.1 DEFINING RESOURCE MANAGEMENT 179
12.2 LIST THE RESOURCES TO BE CONSUMED BY THE PROJECT 180
12.2.1 LABOR 180
12.2.2 FACILITIES 183
12.2.3 EQUIPMENT 184
12.2.4 MATERIALS 184
12.3 ASSIGN THE RESOURCES TO PROJECT ACTIVITIES 185
12.4 PLAN PROJECT TEAM DEVELOPMENT AND MANAGEMENT 186
13 DEVELOP QUALITY MANAGEMENT PLAN 1 89
13.1 DEVELOP QUALITY PLAN 191
13.1.1 COLLECT REQUIREMENTS: V.O.P 192
13.1.2 DEFINE QUALITY PLAN 192
13.1.3 VERIFY QUALITY PLAN 194
13.1.4 CONTROL QUALITY PLAN 195
IMAGE 4
C O N T E N T S
13.2 DEVELOP QUALITY ASSURANCE PLAN 195
13.2.1 DEFINE THE QUALITY GOALS FOR THE PROCESSES 196
13.2.2 IDENTIFY ALL RELEVANT ORGANIZATIONAL PROCESS ASSETS . . . 196
13.2.3 DEFINE ROLES AND RESPONSIBILITIES OF "QUALITY ASSURANCE"
ACTIVITIES 197
13.2.4 IDENTIFY TASKS AND ACTIVITIES FOR "QUALITY CONTROL" . . . 197
13.3 DEVELOP QUALITY CONTROL PLAN 198
13.3.1 CHOOSE CONTROL SUBJECT 198
13.3.2 ESTABLISH STANDARD O F PERFORMANCE 199
13.3.3 PLAN AND COLLECT APPROPRIATE DATA 200
13.3.4 SUMMARIZE DATA AND ESTABLISH ACTUAL PERFORMANCE . . . 200 13.3.5
COMPARE ACTUAL PERFORMANCE TO STANDARDS 200
13.3.6 VALIDATE CONTROL SUBJECT 200
13.3.7 TAKE ACTION ON THE DIFFERENCE 201
13.4 CONCLUSION 202
14 COLLECTING V.O .P. REQUIREMENTS 203
14.1 PLAN V.O.P. DATA CAPTURING 203
14.1.1 IDENTIFY V.O.P. DATA AND CLARIFY GOALS 204
14.1.2 DEVELOP OPERATIONAL DEFINITIONS AND PROCEDURES 205 14.1.3 DEVELOP
SAMPLING STRATEGY 210
14.1.4 VALIDATE V.O.P. DATA COLLECTION SYSTEM 211
14.2 COLLECT DATA 211
14.3 SUMMARIZE DATA & DISPLAY PATTERNS 211
14.3.1 CONTROL CHARTS 213
14.3.2 RUN CHARTS 221
14.3.3 SCATTER DIAGRAMS 223
14.3.4 FREQUENCY PLOTS 224
14.3.5 PARETO CHARTS 227
14.4 ESTABLISH PROCESS PERFORMANCE 229
14.4.1 PROCESS YIELD: ROLLED THROUGHPUT YIELD 230
14.4.2 PROCESS DEFECT RATE 231
14.4.3 PROCESS CAPABILITY & PROCESS PERFORMANCE INDICES . . . 233 14.5
CHARACTERIZE PROCESS & REVISE PROCESS QUALITY TARGETS 241
14.5.1 THE IDEAL STATE (NO FAILURE) 242
14.5.2 THE THRESHOLD STATE (PROCESS OUTCOME FAILURE) 243
14.5.3 THE BRINK OF FAILURE (PROCESS FAILURE) 243
14.5.4 THE STATE O F TOTAL OF FAILURE (DOUBLE FAILURE) 244
14.5.5 SUMMARY O F PROCESS CHARACTERIZATION 245
15 EXPERIMENTAL STUDY: DESIGN O F EXPERIMENTS 247
15.1 DESIGNING AND CONDUCTING AND EXPERIMENTAL STUDY 247
15.2 BASIC CONCEPTS 249
15.2.1 REPLICATION 249
15.2.2 EXTRANEOUS INPUT VARIABLES 249
IMAGE 5
C O N T E N T S XI
15.2.3 BLOCKING (PLANNED GROUPING) 249
15.2.4 RANDOMIZATION 250
15.2.5 RANDOMIZED BLOCK DESIGN 251
15.2.6 INCOMPLETE BLOCK DESIGNS 251
15.2.7 BALANCED INCOMPLETE BLOCK DESIGNS 252
15.2.8 FACTORIAL DESIGNS 252
15.2.9 2 K -FACTORIAL DESIGNS 253
15.2.10 CONFOUNDING 253
16 DEVELOP COST MANAGEMENT PLAN 255
16.1 PLAN COST DATA COLLECTION 256
16.1.1 COST CLASSIFICATIONS FOR ASSIGNING COSTS 257
16.1.2 COST CLASSIFICATIONS FOR PREDICTING COST BEHAVIOR . . . . 259
16.1.3 COST CLASSIFICATIONS FOR MANAGEMENT AND OPERATIONS . . 264 16.1.4
COST CLASSIFICATIONS FOR QUALITY 265
16.1.5 COST CLASSIFICATIONS FOR BUYING AND SELLING 268
16.1.6 COST CLASSIFICATIONS FOR PROJECT ECONOMICS 269
16.1.7 COST CLASSIFICATIONS FOR DECISION MAKING 270
16.2 COLLECT COSTS DATA 271
16.2.1 PERSONNEL COSTS 271
16.2.2 OPERATING AND MAINTENANCE (O&M) COSTS 272
16.2.3 CAPITAL COSTS 273
16.2.4 OVERHEAD COSTS 273
16.2.5 ADDITIONAL COSTS 274
16.2.6 WHY ESTIMATE COSTS 274
16.3 ALLOCATE COSTS TO ACTIVITIES 278
16.3.1 MAKE OR BUY ANALYSIS 279
16.3.2 PLANNED VALUE O F PROJECT ACTIVITIES 284
16.4 CONTROL SPENDING 287
16.4.1 CHOOSE CONTROL SUBJECT 287
16.4.2 ESTABLISH STANDARD PERFORMANCE 287
16.4.3 PLAN AND COLLECT APPROPRIATE DATA 287
16.4.4 SUMMARIZE DATA AND ESTABLISH ACTUAL PERFORMANCE . . . 289 16.4.5
COMPARE ACTUAL PERFORMANCE TO STANDARD 296
16.4.6 VALIDATE CONTROL SUBJECT 296
16.4.7 TAKE ACTION ON DIFFERENCE 297
17 DEVELOP PROCUREMENT MANAGEMENT PLAN 299
17.1 WHEN TO DEVELOP A PROCUREMENT PLAN? 300
17.2 DEVELOPING THE PROCUREMENT MANAGEMENT PLAN 300
17.2.1 PLAN PROCUREMENT 302
17.2.2 PLAN CONTRACTING 312
17.2.3 INVITE TENDERS 337
17.2.4 SELECT OPTIMAL SUPPLIERS 340
17.2.5 ADMINISTER CONTRACTS 351
17.2.6 CLOSE CONTRACTS 359
IMAGE 6
C O N T E N T S
18 DEVELOP COMMUNICATION MANAGEMENT PLAN 363
18.1 PROJECT COMMUNICATION 363
18.2 PROJECT COMMUNICATION MANAGEMENT 365
18.2.1 COMMUNICATIONS PLANNING 366
19 DEVELOP RISK MANAGEMENT PLAN 381
19.1 UNDERSTANDING THE NATURE O F RISK 381
19.2 CHARACTERIZING RISK 383
19.3 CHARACTERIZING PROJECT RISK MANAGEMENT 385
19.4 DEVELOP RISK MANAGEMENT PLANNING 387
19.5 IDENTIFY PROJECT RISKS 390
19.5.1 PROJECT RISKS CLASSIFICATION 391
19.5.2 RISK DESCRIPTION 395
19.5.3 PROJECT RISKS DATA COLLECTION 396
19.6 PERFORM RISK ASSESSMENT 407
19.6.1 LIKELIHOOD OF OCCURRENCE O F A RISK EVENT 407
19.6.2 EFFECT O F OCCURRENCE O F A RISK EVENT: RISK IMPACT . . . 409
19.6.3 RISK MATRIX: IMPORTANCE OR RANKING OF RISKS 410
19.6.4 RISK PRIORITIZATION 412
19.7 DEVELOP RISK RESPONSE PLANNING 413
19.7.1 PLANNING RESPONSES 414
19.7.2 DEVELOPING A RESPONSE PLAN 419
19.8 MONITOR AND CONTROL RISK 423
19.8.1 CHOOSE CONTROL SUBJECT 423
19.8.2 ESTABLISH STANDARD PERFORMANCE 423
19.8.3 PLAN AND COLLECT APPROPRIATE DATA 424
19.8.4 SUMMARIZE DATA AND ESTABLISH ACTUAL PERFORMANCE . . . 425 19.8.5
COMPARE ACTUAL PERFORMANCE TO STANDARD 426
19.8.6 VALIDATE CONTROL SUBJECT 426
19.8.7 TAKE ACTION ON DIFFERENCE 426
20 CONDUCT THE PROJECT RETROSPECTIVE 429
20.1 UNDERSTANDING THE REFLECTION PROCESS 429
20.2 WHEN TO START THE REFLECTION PROCESS? 430
20.3 LAYERS OF REFLECTION 431
20.4 FACILITATING LEARNING AND CONTINUOUS INNOVATION 432
21 ASSESS OVERALL PLAN AND IMPLEMENTATION 435
21.1 PERFORM PLANNING PHASE REVIEW 435
21.2 IDENTIFY AND DOCUMENT LESSONS LEARNED 436
22 CONCLUSION TO "PDSA PLAN" 439
23 "PDSA DO" PROCESS GROUP 443
23.1 THE "PDSA DO" CONSTITUENT PROCESSES 443
IMAGE 7
C O N T E N T S XIII
24 BUILD DELIVERABLES 447
24.1 IDENTIFY AND QUANTIFY ASSIGNABLE CAUSES O F VARIATIONS 447
24.1.1 PROCESS BEHAVIOR CHARTS 448
24.1.2 INTERVIEWS 449
24.1.3 TYPES OF INTERVIEWS 453
24.2 CONCLUSION 454
25 EXPLORE CAUSE-AND-EFFECT RELATIONSHIP 455
25.1 ISHIKAWA'S CAUSE-AND-EFFECT DIAGRAM 455
25.1.1 DRAWING ISHIKAWA'S CAUSE-AND-EFFECT DIAGRAM 457
25.2 FAULT TREE DIAGRAM (FTD) 458
25.2.1 DRAWING FAULT TREES: GATES AND EVENTS 459
26 VERIFY IDENTIFIED ASSIGNABLE CAUSES 463
26.1 PLAN ASSIGNABLE CAUSES DATA CAPTURING 463
26.1.1 IDENTIFY ASSIGNABLE CAUSES DATA AND CLARIFY GOALS . . . 464
26.1.2 DEVELOP OPERATIONAL DEFINITIONS AND PROCEDURES 464 26.1.3 DEVELOP
SAMPLING STRATEGY 466
26.1.4 VALIDATE DATA COLLECTION SYSTEM 467
26.2 COLLECT CAUSE-AND-EFFECT RELATIONSHIP DATA 467
26.2.1 DESIGN AND CONDUCT EXPERIMENTS 468
26.2.2 DESIGN AND CONDUCT OBSERVATIONAL STUDIES 468
26.3 ANALYZE COLLECTED DATA 469
26.3.1 SUMMARIZE DATA & DISPLAY PATTERNS 470
26.3.2 ANALYZE CAUSE-AND-EFFECT RELATIONSHIP DATA 471
27 ANALYZE PROCESS STEPS AND TASKS 483
27.1 IDENTIFY GOAL 485
27.2 EXPLORE CONSTRAINTS 486
27.3 IS GOAL CARRIED OUT TO A SATISFACTORY STANDARD? 486
27.4 EXAMINE OPERATION 488
27.4.1 GENERATE HYPOTHESES 489
27.4.2 EXAMINE RESOURCES-TASK INTERACTION 497
27.4.3 ANALYZE COGNITION WITHIN THE DISCRETE ELEMENT CONTEXT 505
27.4.4 ESTIMATE COST-BENEFITS OF HYPOTHESES: VALUE ADDED . . 507 27.5
EXAMINE GOALS BY RE-DESCRIPTION 508
27.6 SUMMARIZE DATA & DISPLAY VALUE STREAM DIAGRAM 509
27.6.1 SUMMARIZE DATA 509
27.6.2 DISPLAY MAPS AND FLOWCHARTS DIAGRAMS 510
28 GENERATE IMPROVEMENT SOLUTIONS 519
28.1 BRAINSTORM USING AVAILABLE DATA GENERATED SO FAR 519
28.2 PRIORITIZE POTENTIAL SOLUTIONS 522
28.3 DEVELOP PROTOTYPE, ASSESS RISK & PILOT SOLUTION(S) 523
28.3.1 DEVELOP PROTOTYPE 524
IMAGE 8
X J V C O N T E N T S
28.3.2 PILOT SOLUTION(S) 525
28.3.3 ASSESS AND REDUCE RISK 537
28.3.4 CONCLUDE THE PILOT 540
28.3.5 DEVELOP IMPLEMENTATION PLAN 540
29 MONITOR AND CONTROL EXECUTION 547
29.1 PERFORM TIME MANAGEMENT 548
29.2 PERFORM RESOURCE MANAGEMENT 550
29.3 PERFORM QUALITY MANAGEMENT 551
29.4 PERFORM COST MANAGEMENT 552
29.5 PERFORM PROCUREMENT MANAGEMENT 554
29.6 PERFORM COMMUNICATION MANAGEMENT 555
29.7 PERFORM RISK MANAGEMENT 556
29.8 PERFORM DELIVERABLE ALTERATION MANAGEMENT 557
29.8.1 SUBMIT ALTERATION REQUEST 558
29.8.2 REVIEW ALTERATION REQUEST 559
29.8.3 IDENTIFY ALTERATION FEASIBILITY 559
29.8.4 APPROVE ALTERATION REQUEST 559
29.8.5 IMPLEMENT ALTERATION REQUEST 560
29.9 CONDUCT THE PROJECT RETROSPECTIVE 560
29.10 PERFORM PHASE REVIEW 561
29.11 IDENTIFY AND DOCUMENT LESSONS LEARNED 562
30 CONCLUSION TO "PDSA DO" 565
31 "PDSA STUDY" PROCESS GROUP 569
31.1 THE "PDSA STUDY" CONSTITUENT PROCESSES 569
32 STUDY DELIVERABLES 573
32.1 COLLECT RETROSPECTIVE DATA: V.O.B., V.O.C., & V.O.P 574
32.2 SUMMARIZE OVERALL DATA AND DISPLAY PATTERNS 575
32.3 ANALYZE DATA AND VALIDATE PROCESS PERFORMANCE 575
32.4 DEVELOP A PROCESS CONTROL PLAN 578
32.5 REINFORCE A POSITIVE CONTEXT OF PROCESS IMPROVEMENT 579
32.6 CONTINUOUSLY MONITOR "IMPROVED PROCESS" AND CONTEXT 583
32.6.1 CUMULATIVE SUM (CUSUM) CONTROL CHARTS 584
32.6.2 EXPONENTIALLY WEIGHTED MOVING AVERAGE CONTROL CHARTS 586
32.6.3 CONTINUOUSLY MONITOR THE PEOPLE ASPECT OF THE CONTEXT 587
33 MONITOR AND CONTROL STUDY EXECUTION 589
33.1 PERFORM TIME MANAGEMENT 590
33.2 PERFORM RESOURCE MANAGEMENT 590
33.3 PERFORM QUALITY MANAGEMENT 590
33.4 PERFORM COST MANAGEMENT 592
33.5 PERFORM PROCUREMENT MANAGEMENT 592
33.6 PERFORM COMMUNICATION MANAGEMENT 593
IMAGE 9
C O N T E N T S XV
33.7 PERFORM RISK MANAGEMENT 594
33.8 PERFORM DELIVERABLE ALTERATION MANAGEMENT 594
33.9 PERFORM DELIVERABLE ACCEPTANCE MANAGEMENT 595
33.10 CONDUCT THE PROJECT RETROSPECTIVE 598
33.11 PERFORM PHASE REVIEW 599
33.12 IDENTIFY AND DOCUMENT LESSONS LEARNED 599
34 CONCLUSION TO "PDSA STUDY" 603
35 "PDSA ACT" PROCESS GROUP 607
35.1 IMPLEMENT "IMPROVED PROCESS" AND INSTALL ALL DELIVERABLES 608
35.2 COMPLETE PROJECT DOCUMENTATION 608
35.3 REINFORCE MECHANISMS AND BUILD CAPABILITY 610
35.4 CREATE STANDARD PRACTICES AND PROCEDURES 611
35.5 RELEASE RESOURCES AND ADJOURN PROJECT TEAM 612
35.6 SETTLE CONTRACTUAL ASPECTS AND FINAL ACCOUNTING 613
35.7 WRITE FINAL REPORT 613
35.8 CONDUCT POST-IMPLEMENTATION REVIEW 615
35.9 CELEBRATE SUCCESS AND SHARE THE WEALTH 617
35.9.1 CELEBRATE SUCCESS 617
35.9.2 SHARE THE WEALTH 619
35.10 CONCLUSION TO "PDSA ACT" PROCESS GROUP 620
36 CONCLUSION 623
36.1 DATA COLLECTION SYSTEM: THE FUNDAMENTAL ENGINE OF "PROCESS
IMPROVEMENT" 623
36.1.1 PREDICTIVE DATA 624
36.1.2 BASELINE DATA 625
36.1.3 FORMATIVE DATA 625
36.1.4 IN-PROCESS DATA 627
36.1.5 RETROSPECTIVE DATA 627
36.2 LEARNING AND KNOWLEDGE 629
36.3 FINAL ADMONITION 633
REFERENCES 635
INDEX 639 |
| any_adam_object | 1 |
| author | Aartsengel, Aristide van Kurtoǧlu, Selahattin 1966- |
| author_GND | (DE-588)123933110 |
| author_facet | Aartsengel, Aristide van Kurtoǧlu, Selahattin 1966- |
| author_role | aut aut |
| author_sort | Aartsengel, Aristide van |
| author_variant | a v a av ava s k sk |
| building | Verbundindex |
| bvnumber | BV042925763 |
| classification_rvk | QP 321 QP 360 |
| ctrlnum | (OCoLC)1195547006 (DE-599)DNB1028417314 |
| dewey-full | 658.404 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.404 |
| dewey-search | 658.404 |
| dewey-sort | 3658.404 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV042925763 |
| illustrated | Illustrated |
| indexdate | 2024-09-10T01:54:34Z |
| institution | BVB |
| isbn | 9783642359002 3642359000 9783642359019 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028352962 |
| oclc_num | 1195547006 |
| open_access_boolean | |
| owner | DE-860 DE-N2 |
| owner_facet | DE-860 DE-N2 |
| physical | XXII, 643 S. graph. Darst. 25 cm |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Springer |
| record_format | marc |
| spelling | Aartsengel, Aristide van Verfasser aut Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation Aristide van Aartsengel ; Selahattin Kurtoglu Berlin [u.a.] Springer 2013 XXII, 643 S. graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Literaturangaben Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Six Sigma (DE-588)7604241-8 gnd rswk-swf Projektmanagement (DE-588)4047441-0 gnd rswk-swf PMBoK (DE-588)7759338-8 gnd rswk-swf Research Business performance Leadership PMBOK Project Management Quality improvement Quality management Qualitätsmanagement (DE-588)4219057-5 s PMBoK (DE-588)7759338-8 s Six Sigma (DE-588)7604241-8 s Projektmanagement (DE-588)4047441-0 s DNB Kurtoǧlu, Selahattin 1966- Verfasser (DE-588)123933110 aut Erscheint auch als Online-Ausgabe Aartsengel, Aristide van Handbook on Continuous Improvement Transformation (DE-604)BV040993335 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4197664&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028352962&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Aartsengel, Aristide van Kurtoǧlu, Selahattin 1966- Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation Qualitätsmanagement (DE-588)4219057-5 gnd Six Sigma (DE-588)7604241-8 gnd Projektmanagement (DE-588)4047441-0 gnd PMBoK (DE-588)7759338-8 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)7604241-8 (DE-588)4047441-0 (DE-588)7759338-8 |
| title | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation |
| title_auth | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation |
| title_exact_search | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation |
| title_full | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_fullStr | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_full_unstemmed | Handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation Aristide van Aartsengel ; Selahattin Kurtoglu |
| title_short | Handbook on continuous improvement transformation |
| title_sort | handbook on continuous improvement transformation the lean six sigma framework and systematic methodology for implementation |
| title_sub | the lean six sigma framework and systematic methodology for implementation |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd Six Sigma (DE-588)7604241-8 gnd Projektmanagement (DE-588)4047441-0 gnd PMBoK (DE-588)7759338-8 gnd |
| topic_facet | Qualitätsmanagement Six Sigma Projektmanagement PMBoK |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=4197664&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028352962&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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