Employee training and development:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
McGraw-Hill/Irwin
2013
|
| Ausgabe: | 6. ed., internat. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes index. |
| Beschreibung: | XVIII, 524 S. graph. Darst. |
| ISBN: | 9780071326384 |
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Datensatz im Suchindex
| _version_ | 1804175204543365120 |
|---|---|
| adam_text | Brief Contents
Preface iv
PART ONE
The Context for Training
and Development 3
1 Introduction to Employee Training
and Development 4
2 Strategic Training 58
PART TWO
Designing T raining 111
3 Needs Assessment 112
4 Learning and Transfer
of Training 150
5 Program Design 192
6 Training Evaluation 232
PART THREE
Training and Development Methods 275
7 Traditional Training
Methods 276
8 Technology-Based Training
Methods 315
9 Employee Development and Career
Management 365
PART FOUR
Social Responsibility and the Future 419
10 Social Responsibility: Legal Issues,
Managing Diversity, and Career
Challenges 420
11 The Future of Training
and Development 466
GLOSSARY 485
NAME INDEX 497
COMPANY INDEX 506
SUBJECT INDEX 510
xiii
Contents
Preface iv
PART ONE
THE CONTEXT FOR TRAINING
AND DEVELOPMENT 3
Chapter 1
Introduction to Employee Training
and Development 4
Introduction 6
Training and Development: Key Components
of Learning 7
Designing Effective Training 10
Overcoming the Flows of the ISO Model 12
The Forces Influencing Working and Learning 13
Globalization 14
Increased Value Placed on Intangible Assets
and Human Capital 16
Focus on Links to Business Strategy 21
Changing Demographics and Diversity
of the Workforce 21
Generational Differences 23
Talent Management 25
Customer Service and Quality Emphasis 29
New Technology 33
High-Performance Models of Work Systems 37
Snapshot of Training Practices 39
Training Facts and Figures 39
Training Investment Leaders 42
Roles, Competencies, and Positions of Training
Professionals 43
Who Provides Training? 45
Who Is in Charge of Training? 45
Preparing to Work in Training 48
Key Terms 49
Discussion Questions 49
Application Assignments 50
Case: Zappos: Facing Competitive Challenges 51
Endnotes 52
Chapter 2
Strategic Training 58
Introduction
The Evolution of I ruining: from an L rnt
to Learning 61
Learning as a Strategic hocus 62
The Learning Organization 62
Implication s oj I .earning for Human ( ipital
Development 64
The Strategic Training aiul Development
Process 65
Business Strategy Eonnulatum anil
Identification 66
Identify Strategic Training and Development
Initiatives That Support the Strategy 6S
Provide Training and Development Activities
Linked to Strategic Training and Development
Initiatives 72
Identify and Collect Metrics to Show Training
Success 72
Examples of the Strategic Training and Development
Process 74
Organizational Characteristics that Influence
Training 77
Roles of Employee s iind Managers 77
Top Management Support 7S
Integration of Business Units 74
Global Presence 79
Business Conditions SO
Other HRM Practices SI
Strategic Value of Jobs and Employee
Uniqueness S2
Extent of Unionization SJ
Staff Involvement in Training and Development S4
Training Needs in Different Strategies 84
Models of Organizing the Training Department 87
The Corporate University Model (Corporate Training
Universities) SS
Creating a Corporate University 42
Business-Embedded Model 4S
xiv
Contents xv
Learning, Training, and Development from a Change
Model Perspective 95
Marketing Training and Creating
a Brand 97
Outsourcing Training 100
Key Terms 102
Discussion Questions 102
Application Assignments 103
Case: Using Training and Development
to Spice up Business Results 104
Endnotes 105
Case I Learning in Practice: PricewaterhouseCoopers
Tests Partners by Sending Them to Work in
Poor Nations 108
PART TWO
DESIGNING TRAINING 111
Chapter 3
N eeds Assessment 112
Introduction 113
Why Is Needs Assessment Necessary? 114
Who Should Participate in Needs
Assessment? 116
Methods Used in Needs Assessment 118
The Needs Assessment Process 121
Organizational Analysis 122
Person Analysis 123
Basic Skills 126
Age and Generation 131
Task Analysis 135
Competency Models 138
Scope of Needs Assessment 142
Needs Assessment in Practice 143
Key Terms 144
Discussion Questions 145
Application Assignments 146
Case: Determining Training Needs at Summit
Credit Union 147
Endnotes 147
Chapter 4
Learning and Transfer of Training 150
Introduction 152
What is Learning? What is Learned? 153
Learning Theories 154
Reinforcement Theory 155
Social Learning Theory 155
Goal Theories 158
Need Theories 159
Expectancy Theory 160
Adult Learning Theory 160
Information Processing Theory 162
Transfer of Training Theory 163
Theory of Identic ՝al Elements 163
Stimulus Generalization Approach 165
Cogniti ՝e Theory of Transfer 166
The Learning Process 166
Mental and Physical Processes 166
The Learning Cycle 168
Implications of the Learning Process
and Transfer of Training for Inst met ioti 16 9
Instructional Emphasis for Learning Outcomes 183
Key Terms 184
Discussion Questions 185
Application Assignments 185
Case: Plastics Make Perfect 187
Endnotes 188
Chapter 5
Program Design 192
Introduction 193
Considerations in Designing Effective
Programs 195
Selecting and Preparing the Training Site 195
Choosing Trainers 197
How Trainers Can Make the Training Site
and Instruction Conducive to Learning 198
Curriculum Course and Lesson Design 205
Curriculum Road Map 206
How to Choose a Vendor or Consultant
for Tra ining Se rvices 212
Program Design Implications of Transfer
of Training 213
Using Knowledge Management for Learning
and Transfer of Training 221
Key Terms 226
Discussion Questions 226
Application Assignments 227
Case: The CEO Institute 228
Endnotes 229
xvi Contents
Chapter 6
Training Evaluation 232
Introduction 233
Reasons for Evaluating Training 234
Formative Evaluation 235
Summative Evaluation 236
Overview of the Evaluation Process 237
Outcomes Used in the Evaluation ot Training
Programs 238
Reaction Outcomes 239
Learning or Cognitive Outcomes 241
Behavior and Skill-Based Outcomes 241
Affective Outcomes 242
Results 243
Return on Investment 243
Determining Whether Outcomes are
Appropriate 244
Relevance 244
Reliability 245
Discrimination 246
Practicality 246
Evaluation Practices 246
Which Training Outcomes Should be
Collected? 247
Evaluation Designs 248
Threats to Validity: Alternative Explanations
for Evaluation Results 249
Types of Evaluation Designs 251
Considerations in Choosing an Evaluation
Design 256
Determining Return on Investment 257
Determining Costs 259
Determining Benefits 259
Example of a Cost-Benefit Analysis 260
Other Methods for Cost-Benefit
Analysis 263
Practical Considerations in Determining ROI 263
Success Cases and Return on
Expectations 264
Measuring Human Capital and Training
Activity 265
Key Terms 267
Discussion Questions 268
Application Assignments 268
Case: A Healthy Investment at Sisters
of Chanty Providence Hospital 270
Endnotes 271
Case 2 Learning in Practice: Business (axils
Drive Learning at Verizon 274
PART THREE
TRAINING AND DEVELOPMENT
METHODS 275
Chapter 7
Traditional Training Methods 276
Introduction 277
Presentation Methods 280
Lecture 2 BO
Audiovisual Techniques 2S2
Hands-On Methods 283
()n-the-job training {Oil) 2S3
Self-Di reefed Tearning 2S6
Apprenticeship 2S7
Simulations 290
Case Studies 291
Business Carnes 292
Role PI a vs 293
Behavior Modeling 294
Group Building Methods 2%
Adventure Learning 297
Team Training 299
Action Learning 302
Choosing a Training Method 304
Key Terms 307
Discussion Questions 307
Application Assignments 308
Case: Training Methods for Bank Tellers 310
Endnotes 311
Chapter 8
Technology-Based Training
Methods 315
Introduction 316
Technology’s Influence on Training
and Learning 319
Technology and Collaboration 321
Technology and Learning Environment 321
Computer-Based Training, Online Learning,
Web-Based Training, E-Learning 323
Contents xvii
Developing Effective Online Learning 330
Needs Assessment 331
Creating a Positive Online Learning
Experience 332
Learner Control 333
Provide Time and Space for Online
Learning 334
Technology for Collaboration and
Linking 335
Social Media: Wikis, Blogs, Microblogs,
and Social Networks 335
Blended Learning 338
Simulations and Games 339
Virtual Reality 342
Virtual Worlds 343
Mobile Technology and Learning 344
Intelligent Tutoring Systems 346
Distance Learning 347
Technologies for Training Support 350
Expert Systems 350
Electronic Performance Support Systems
(EPSSs) 351
Learning Management Systems: Systems
for Training Delivery, Support, and
Administration 352
Why Develop an LMS? 353
Developing an LMS 354
Choosing New Technology Training Methods 355
Key Terms 358
Discussion Questions 358
Application Assignments 359
Case: Cisco Systems Account Managers
Are Too Busy for Training 360
Endnotes 360
Chapter 9
Employee Development and Career
Management 365
Introduction 367
The Relationship Among Development, Training,
and Careers 367
Development and Training 367
Development and Careers 368
Development Planning Systems 370
Reality Check 371
Goal Setting 371
Action Planning 373
Examples of Career Management
and Developmen t Systems 373
Approaches to Employee Development 375
Formal Education 376
Executive Education 378
Tuition Reimbursement 379
Assessment 380
Job Experiences 386
How to Match Job Experiences to Employees ’
Development Needs and Goals 393
Special Topics in Employee Development: Succession
Planning, Developing Dysfunctional Managers,
Onboarding 399
Key Terms 407
Discussion Questions 408
Application Assignments 408
Case: Trustmark s Leadership Development
Program 409
Endnotes 410
Case 3 Learning in Practice: Development Is
Served 24/7 in InterContinental Hotel Group’s
Leaders Lounge 416
PART FOUR
SOCIAL RESPONSIBILITY
AND THE FUTURE 419
Chapter 10
Social Responsibility: Legal Issues,
Managing Diversity, and Career
Challenges 420
Introduction 421
Training Partnerships 422
Lifelong Learning 425
Joint Union-Management Programs 426
Legal Issues and Managing a Diverse Workforce
at Home and Abroad 427
Legal Issues 427
Melting the Glass Ceiling 435
Cross-Cultural Preparation 437
Steps in Cross-Cultural Preparation 438
Career Challenges Facing a Multigenerational
Workforce 442
Work-Life Balance 442
xviii Contents
Career Paths and Dual Career Paths 445
Dual Career Path 446
Career Recycling 448
Job Hopping 449
Coping with Career Breaks 450
Coping with Job Loss 451
Meeting the Needs of Older Workers 453
Preretirement Socialization 454
Retirement 456
Early Retirement Programs 457
Key Terms 458
Discussion Questions 458
Application Assignments 459
Case: Successful Management Requires
International Experience 460
Endnotes 460
Chapter 11
The Future of Training
and Development 466
Introduction 467
Training for Sustainability 468
Increased Use of New Technologies for Training
Delivery 470
Increased Demand for Training for Virtual Work
Arrangements 470
Increased Emphasis on Speed in Design, Focus on
Content, and Use of Multiple Delivery Methods 471
Increased Emphasis on Capturing and Sharing
Intellectual Capital 473
Increased use of True Performance Support
and Social Learning 474
Increased Emphasis on Performance Analysis
and Learning for Business Enhancement 476
Increased Use of Training Partnerships
and Outsourcing Training 478
Implications of Enture Trends for ¡miners
Skills and Competencies 480
Key Terms 481
Discussion Questions 48 I
Application Assignments 481
Case: The Role oj Learning Technologies in
Empow ering Employees and Environmental
Sustainability at / EM IS 482
Endnotes 482
Case 4 Learning in Practice: Please l ake Your
Vacation! 484
Glossary 485
Name Index 497
Company Index 506
Subject Index 510
|
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| spelling | Noe, Raymond A. Verfasser (DE-588)156732726 aut Employee training and development Raymond A. Noe 6. ed., internat. ed. New York, NY McGraw-Hill/Irwin 2013 XVIII, 524 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index. Employees Training of Mitarbeiterschulung (DE-588)4248043-7 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Berufliche Fortbildung (DE-588)4005910-8 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Mitarbeiterschulung (DE-588)4248043-7 s Personalentwicklung (DE-588)4121465-1 s DE-604 Berufliche Fortbildung (DE-588)4005910-8 s 2\p DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028336223&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Noe, Raymond A. Employee training and development Employees Training of Mitarbeiterschulung (DE-588)4248043-7 gnd Personalentwicklung (DE-588)4121465-1 gnd Berufliche Fortbildung (DE-588)4005910-8 gnd |
| subject_GND | (DE-588)4248043-7 (DE-588)4121465-1 (DE-588)4005910-8 (DE-588)4123623-3 |
| title | Employee training and development |
| title_auth | Employee training and development |
| title_exact_search | Employee training and development |
| title_full | Employee training and development Raymond A. Noe |
| title_fullStr | Employee training and development Raymond A. Noe |
| title_full_unstemmed | Employee training and development Raymond A. Noe |
| title_short | Employee training and development |
| title_sort | employee training and development |
| topic | Employees Training of Mitarbeiterschulung (DE-588)4248043-7 gnd Personalentwicklung (DE-588)4121465-1 gnd Berufliche Fortbildung (DE-588)4005910-8 gnd |
| topic_facet | Employees Training of Mitarbeiterschulung Personalentwicklung Berufliche Fortbildung Lehrbuch |
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