Communicating in the 21st century:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milton, Qld.
Wiley
2016
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| Ausgabe: | 4th edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xxvi, 662 Seiten Illustrationen 26 cm |
| ISBN: | 9780730315476 |
Internformat
MARC
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| 100 | 1 | |a Eunson, Baden |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Communicating in the 21st century |c Baden Eunson |
| 246 | 1 | 3 | |a C21 |
| 250 | |a 4th edition | ||
| 264 | 1 | |a Milton, Qld. |b Wiley |c 2016 | |
| 300 | |a xxvi, 662 Seiten |b Illustrationen |c 26 cm | ||
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| 650 | 4 | |a Knowledge management |z Australia | |
| 650 | 4 | |a Communication in personnel management |z Australia | |
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Datensatz im Suchindex
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Preface xvi
How to use this book xx
Acknowledgements xxiv
1 Communication today 2
One communication, two communications 4
Priestley’s paradox 6
Communication: models for understanding 8
Models 1 and 2: Lasswell, and Shannon
and Weaver 8
Models 3,4 and 5: Berio, Lievrouw/Finn
and Foulger 9
Model 6: an expanded model of
communication 12
Context 28
Message termination and failure 28
Time and simultaneity 29
Communication: always a good thing? 29
Communication and ethics 30
Ethics and rationalisation 31
Communication: the next frontier 32
STUDENT STUDY GUIDE 33
SUMMARY 33
KEY TERMS 33
REVIEW QUESTIONS 33
APPLIED ACTIVITIES 33
WHAT WOULD YOU DO? 34
SUGGESTED READING 35
References 36
2 Document design and graphic
communication 42
Document and information design: an
introduction 44
Some definitions 44
Crossovers and connections 45
Information design and readability 46
Designing information: how do you do it? 46
Structure and analysis 49
Layout: how does it look? 53
Types and fonts 53
White space 56
The shape of the page 56
Paragraphs, lists, columns 57
Colour 57
Document design and structure 57
Layout/document design: from before to after 58
Every picture tells a story: graphic
communication 61
Visuals: what they are and how to use them 61
Overview: which graphic do I use for which
situation? 72
Data and the scale of things: the use and abuse of
graphic communication 73
STUDENT STUDY GUIDE 76
3 Doing and using research 80
Research skills and the knowledge-based society 82
The research process 82
Researching sources: primary, secondary and
tertiary sources 84
Secondary and tertiary paper-based and electronic
resources 86
Organising information 87
Using catalogues 89
Electronic databases 91
The internet: treasure trove or junk pile? 93
Taking notes: paper and electronic 97
Note taking and tactile thinking 98
0n֊screen note taking 99
Referring to secondary and tertiary sources 99
Referencing systems 99
May we quote you? Citing, quoting, paraphrasing and
plagiarising 106
Legitimate quotation: fair dealing 106
Illegitimate quotation: plagiarising 107
Illegitimate quotation again: ‘biblio-dumping’ 107
The Wikipedia problem; to cite, or not to cite? 108
Sources: success and failure 110
Getting the facts: primary sources of data 111
Primary data 111
Interviewing 111
Questionnaires 112
Types of questions 113
Collating data 115
Contenţi vii
SUMMARY 76
KEY TERMS 76
REVIEW QUESTIONS 76
APPLIED ACTIVITIES 76
WHAT WOULD YOU DO? 77
SUGGESTED READING 78
References 78
Testing your survey: don’t open the show without a
rehearsal 116
introducing the survey 116
Ensure that your sampling is accurate 117
STUDENT STUDY GUIDE 119
REVIEW QUESTIONS 160
APPLIED ACTIVITIES 160
WHAT WOULD YOU DO? 161
SUGGESTED READING 162
References 162
SUMMARY 119
KEY TERMS 119
REVIEW QUESTIONS 119
APPLIED ACTIVITIES 119
WHAT WOULD YOU DO? 120
SUGGESTED READING 120
References 121
4 Letter writing 122
Who’s writing what? 124
Letters: when, why and how 124
The eight Cs of written communication 125
Approaches to writing letters 126
The elements of a letter 126
Letter formats 132
Letters: the message 134
Good news letters 134
Good news: using the direct approach 134
Bringing good news: what not to do 135
Communicating bad news 138
Letting them down gently: the indirect
approach 138
If you want their business, don’t give them
the business 139
Being the bearer of bad news: how to do it
well 140
Kisses, kicks, buffers, sandwiches 140
The meat of the sandwich: telling thebad
news 143
linings 145
Writing technique and thebigger picture:
silver lutings and top brass 145
Bad news: an overview 145 r
Persuasive letters 151
Structuring persuasive documents: the AIDA
sequence 151
Message plus... 153
Collection, request and order letters 153
Collection letters 154
Request letters 155
Order letters 156
STUDENT STUDY GUIDE 160
SUMMARY ISO
5 Reports arid proposals 164
So you’ve got to write a report... 166
Information and persuasion: getting the mix
right 168
Information, persuasion, entertainment, talk and
lobbying 169
The big leap: writing essays and writing
reports 169
What are reports for? 171
Who are reports for? Know your audience 172
What is involved in preparing a report? A production
model 174
Commissioning the report 174
Individual or team? 174
Plan scope, outline, tasks, scheduling 174
Primary, secondary and tertiary sources
of data 175
Redefine scope, outline, tasks, scheduling 175
Design graphics 176
Draft, set aside, redraft 176
Edit, produce, deliver 176
Evaluate 177
Analytical reports 177
Good news and bad news: structure and the politics
of persuasion 177
Cover 178
of transmittal 179
List of illustrations 180
Summary/synopsis/abstract 180
Introduction 180
Discussion 180
Conclusions 182
Recommendations 182
References, bibliography, endnotes 183
Appendices or attachments 183
Glossary, list of abbreviations and
index 183
A sample analytical report 185
Proposals and submissions 204
How to do it: a sample tender/submission 210
Crowdfunding 211
Title 179 ..,
_ 5 fV ffn
Contents page Ì79
STUDENT STUDY GUIDE 213
SUMMARY 213
KEY TERMS 213
REVIEW QUESTIONS 213
APPLIED ACTIVITIES 213
WHAT WOULD YOU DO? 214
SUGGESTED READING 214
References 215
6 Online writing 216
The offline world goes online 218
Thedarknet 219
Security on the net 220
Writing on the net 220
Online writing: mosaic and 3D 221
Email 224
Email style 224
Writing email: what structure? 226
Editing email 226
Layout and appearance 227
Attachments and links 228
Identity details 229
Email management 230
Email etiquette: x-rays into organisations 231
Email: problems and opportunities 232
Email: still effective? 234
Your career as an email guru 235
Writing for the web 237
You as web writer 237
Who are the readers, and why don t they
read? 238
Microcontent: don’t forget the tags, and dump the
repetition traps 241
So what’s on the horizon? 242
STUDENT STUDY GUIDE 244
SUMMARY 244
KEY TERMS 244
REVIEW QUESTIONS 244
APPLIED ACTIVITIES 245
WHAT WOULD YOU DO? 245
SUGGESTED READING 245
References 246
7 Academic writing:
the essay 248
Essay writing 250
What makes a good or bad
essay? 250
Essays: form and content 251
Essay method 254
Fact versus opinion: just what is it you
have to say? 255
Critical analysis 256
Bias and balance 1 256
Synthesis and originality 257
Bias and balance 2: the other side 258
Sources and proofs 258
Essay structure 259
Thesis statements, summaries and drafting 261
Topic sentences 261
Keeping on track 262
Style and technique 263
Time and technique 263
Say what you mean, and mean what you say 263
You, the author 265
Academic writing versus workplace writing: match
your style to your audience 266
Layout factors 267
Putting it together: sample essays 268
Essay writing: dos and don’ts 276
Essay writing: a humorous approach 278
STUDENT STUDY GUIDE 281
SUMMARY 281
KEY TERMS 281
REVIEW QUESTIONS 281
APPLIED ACTIVITIES 281
WHAT WOULD YOU DO? 282
SUGGESTED READING 282
References 283
8 Nonverbal
communication 284
What is nonverbal communication? 286
Body structure and deep behaviour: the medium is the
message? 288
Bodies, biology and society 288
Head movements 290
Facial expressions 291
Eyes 292
Voice: it ain’t what you say, but the way that you
say it 293
Smell 295
Gesture 296
Posture 297
Body movement 297
Touching 298
Contents «
Clothing and adornment 298
Personal space/territoriality 300
Environment 302
Time and cultural context 303
So how can you tell if someone is lying? 304
Nonverbal applications A: applying the model 305
Nonverbal applications B: becoming less
dyssemic 307
STUDENT STUDY GUIDE 308
SUMMARY 308
KEY TERMS 308
REVIEW QUESTIONS 308
APPLIED ACTIVITIES 308
WHAT WOULD YOU DO? 309
SUGGESTED READING 309
References 310
9 Interpersonal skills 1:
emotional intelligence, self-
talk and assertiveness and
the cooperative principle 314
Interpersonal and intrapersonal skills: enlightenment,
psychobabble or somewhere in between? 316
Emotional intelligence (and other
intelligences) 317
Intelligence or competence? 317
Emotional intelligence: problems and
solutions 318
Intrapersonal communication: self-talk 321
An intrapersonal-interpersonal connection? 323
Assertiveness 325
Assertiveness plus .., 326
Passive-aggressive: a fifth style of
behaviour? 327
Assessing your assertiveness: behaviour
patterns 327
Assertiveness: some verbal skills 331
1. Say no 331
2. Dismiss and redirect 332
3. Questioning to prompt awareness 332
4. Fogging 332
5. Forcing a choice 333
6. Broken record 333
7. Ask for specifics 334
8. Workable compromise 334
9. Threats 334
Verbal skills applied: a scenario 335
Assertiveness: from theory to practice 336
Limitations of assertiveness 336
Grice: the cooperative principle 337
STUDENT STUDY GUIDE 339
SUMMARY 339
KEY TERMS 339
REVIEW QUESTIONS 339
APPLIED ACTIVITIES 339
WHAT WOULD YOU DO? 340
SUGGESTED READING 340
References 341
10 Interpersonal skills 2: listening,
questioning and feedback, the
Johari window and impression
management 344
Who’s listening? 346
Listening: a vital workplace skill 349
Listening, power and gender 350
Listening and nonverbal communication 350
Listening: developing our skills 353
The right to remain silent 353
Barriers to effective listening 354
Actually being interested in the other person: key to
effective listening 355
Active and reflective listening 356
Effective questioning 358
Feedback 360
Feedback: what does it mean, and
how might it work? 360
Why feedback? 361
Performance and potential 361
The feedback sequence: a verbal tool 362
Using the feedback sequence assertively (and not so
assertively) 363
Feedback: jargon we can do without? 366
Receiving feedback 367
The Johari window 367
Feedback and disclosure 368
Different windows: bulls, confessors and
others 369
Windows: individual, group, organisational 370
Impression management 371
Impression management and getting a job 372
Impression management and deceptive
organisations 374
Impression management and reality
television 375
X Contents
STUDENT STUDY GUIDE 377
SUMMARY 377
KEY TERMS 377
REVIEW QUESTIONS 377
APPLIED ACTIVITIES 378
WHAT WOULD YOU DO? 378
SUGGESTED READING 378
References 379
11 Oral communication 382
Speaking out and finding your tongue 384
Forms of oral communication 384
Different types of oral communication
discourse 385
Spoken words and written words 387
Audiences: targets for your message 389
Persuading your audience: a power map
approach 390
Analysing and working with problem audiences
and audience members 391
Planning and structuring: what is your
message? 394
Time planning 394
Content planning 395
Practice makes perfect: the value of rehearsal 397
‘You’re on now!’ - managing your stress 399
Nonverbal communication 402
‘Do I really look/sound like that?’ Feedback
on performance 402
Speaking: a two-way process 402
‘Good’ and ‘bad’ nonverbal communication 403
Body language meets content: you are a speaker,
not a reader 407
Using your voice 409
Articulateness and articulation: the hard work of
speaking 409
Using audiovisual aids 412
The delivery: getting feedback on
performance 416
STUDENT STUDY GUIDE 419
SUMMARY 419
KEY TERMS 419
REVIEW QUESTIONS 419
APPLIED ACTIVITIES 419
WHAT WOULD YOU DO? 420
SUGGESTED READING 420
References 420
12 Argument: logic, persuasion
and influence 422
Arguing about argument 424
The structure of arguments 424
Logic and argument 425
Inductive and deductive logic 426
Other tools of logic 427
Toulmin’s model of argumentation 428
Fallacies and non-fallacies (ethical
argument tools) 429
Is logic enough? 435
Persuasion 437
The message sender 437
The message itself 439
Sending the message 442
Foot-in-the-door versus door֊in֊the-face 442
Central versus peripheral processing 442
Persuasion-propaganda sequences 443
The message recipient 443
Maslow’s model 443
Other motivators 444
The message recipient 446
Obedience, rationalising and true believers 446
Responses to the message 448
Influence 448
Principles of influence 448
Tactics of influence 449
STUDENT STUDY GUIDE 451
SUMMARY 451
KEY TERMS 451
REVIEW QUESTIONS 451
APPLIED ACTIVITIES 451
WHAT WOULD YOU DO? 452
SUGGESTED READING 452
References 452
13 Negotiation skills 454
What is negotiation? 456
Winning and losing: games and pies 457
‘Win-win’: not just a cliché 458
WATNA, BATNA and Plan Bs 459
Avoidance 461
Choosing approaches 461
Research or sniffing around 462
Goals 462
Positions, fallbacks and bottom lines 462
Contents xi
Concessions 463
Positions versus interests 465
Investing time in uncovering interests 467
Territory and negotiation 469
Our place: what’s good 471
Our place: what’s not so good 471
Their place: what’s good 472
Their place: what’s not so good 472
Another place: what’s good 473
Another place: what’s not so good 473
Time and negotiation 473
Publics and negotiation 474
Stress and negotiation 474
Packaging and negotiation 474
Choosing people 475
Choosing tools 476
Nonverbal sensitivity 476
Listening and questioning skills 476
Persuasive skills 477
Signalling skills 477
Cultural and gender sensitivity 479
Communication channels 479
Negotiation styles 480
Strategies and tactics 483
Planning 485
Role-play: be smart, not shy or cynical 485
Agreement 486
Confirming it 487
Negotiation: not a line but a circle 487
STUDENT STUDY GUIDE 488
SUMMARY 488
KEY TERMS 488
REVIEW QUESTIONS 488
APPLIED ACTIVITIES 489
WHAT WOULD YOU DO? 489
SUGGESTED READING 490
References 491
14 Conflict management 494
Conflict: not always a bad thing 496
Resolving and managing conflict 497
What causes conflict? 497
Diagnosing conflict 499
Conflict-handling styles 500
The conflict spiral 502
Challenging the spiral 505
Intrapersonal and role conflict: struggles with
ourselves 506
Conflict in organisations 508
Approaches to managing conflict 510
Negotiation 510
Interpersonal skills 510
Cultural and gender differences 511
Group dynamics 511
Contact and communication 511
Superordinate goals 511
Tit for tat 512
De-escalation thresholds 512
Apology 513
Forgiveness 513
Praise 513
Sacrifice 513
New resources 513
Decoupling and buffering 513
Formal authority 514
Planning 514
Scale 514
Be precise - say what you mean 515
Stalemates 515
Compromise 516
Mediation 516
Conflict creation 518
STUDENT STUDY GUIDE 519
SUMMARY 519
KEY TERMS 519
REVIEW QUESTIONS 519
APPLIED ACTIVITIES 519
WHAT WOULD YOU DO? 521
SUGGESTED READING 521
References 521
15 Intercultural
communication 524
Culture and cultures - some definitions 526
Intercultural communication: an overview 527
Acculturation: coming to terms with
‘the other’ 529
The cultural intelligence (CO) model 531
Which comes first? Culture or economics? 533
Hofstede’s model of culture 534
Limitations of Hofstede’s model 537
House’s model of cultures 539
GLOBE and communication 541
Hall’s context model 543
Context, understanding and misunderstanding 544
xii Contents
Huntington’s dash of dvilisations model 547
Intercultural and intracultural clashes 548
Diverse planet, diverse nation, diverse
organisation? 550
Intercultural communication:
solution or problem? 552
From theory to practice: communicating across
cultures 553
Applied intercultural communication 556
The Chinese 556
The North Americans 559
STUDENT STUDY GUIDE 563
SUMMARY 563
KEY TERMS 563
REVIEW QUESTIONS 563
APPLIED ACTIVITIES 564
WHAT WOULD YOU DO? 564
SUGGESTED READING 564
References 565
16 Organisational
communication 570
Organisations: systems of communication
effectiveness and communication
breakdown 572
What is organisational communication? 573
Communication channels 573
Structures: organisational design 575
Communication flows 576
What value does good organisational
communication have? 579
Flat versus tall organisations 579
Centralised versus decentralised
organisations 582
Organic versus mechanistic organisations 583
Networking: group process and interpersonal
strategies 585
Network, boundaryless, telecommuting and virtual
organisations 585
Network roles 586
Networkers 590
The informal organisation: 1 heard it through the
grapevine 592
Organisational culture and communication 596
Bad culture 1: silos 599
Bad culture 2: the culture of silence 601
Communication and knowledge management 602
Knowledge management modd 1: the knowledge
spiral 604
Knowledge management model 2: the knowledge
management technology stage model 605
Knowledge management: the new and
the old 607
STUDENT STUDY GUIDE 608
SUMMARY 608
KEY TERMS 608
REVIEW QUESTIONS 608
APPLIED ACTIVITIES 609
WHAT WOULD YOU DO? 609
SUGGESTED READING 610
References 610
17 Public communication 616
Context of public relations communication 618
What do PR practitioners actually do? 621
Who are PR practitioners communicating
with? 622
PR campaigns 623
Situation analysis 623
Goals and objectives 624
Research 625
Communication strategy 625
Budget, results and evaluation 626
Public communication documents 626
Media releases 626
Backgrounders 629
Position papers 630
Fact sheets 631
Profiles 631
Media kits 631
Crisis communication 632
Issue definition 633
Environmental scanning and crisis control 634
Transparency and communication 634
Communicating with the media in a crisis 635
Communication language 636
Condse language 636
Clear language 638
Cool language 638
Concrete language 639
Concerned language 639
Feeding back: from crisis tactics to organisational
strategy 640
STUDENT STUDY GUIDE 641
SUMMARY 641
KEY TERMS 641
REVIEW QUESTIONS 641
Contents xiii
APPLIED ACTIVITIES 642
WHAT WOULD YOU DO? 642
SUGGESTED READING 643
References 644
18 Team communication fMJi
Groups, teams and leaders
Group dynamics: how do groups wo A?
Group membership
Group versus individual performance
Synergy and social loafing
Roles people play
Norms
Stages of group development
Group or team?
Organisational teams and sporting teams: the same or
very different things?
Sports teams, work teams: the similarities
Sports teams, work teams: the dissimilarities
Teams: strengths and weaknesses
Teams: the good news
Teams: the bad news
Virtual teams
Communicating with others in the group/team
STUDENT STUDY GUIDE
SUMMARY
KEY TERMS
REVIEW QUESTIONS
APPLIED ACTIVITIES
WHAT WOULD YOU DO?
SUGGESTED READING
References
19 Communicating in
meetings HaMMi
Meetings: the good news and the bad news
Meetings: how do they work?
Meetings: structure versus power
Meeting structure
Meetings: making them happen
The chairperson
The secretaiy or note-taker
Agendas and minutes
Questions that need to be asked about
meetings
Please be seated: chairs, tables and the curious habits
of human beings
Meeting geometries
Meeting decision making and problem solving
Support of individual or leader
Voting
Consensus
Brainstorming
Delphi
Nominal group technique (NGT)
Improved nominal group technique (INGT)
Virtual meetings: audio֊, video- and
web-conferencing
Virtual meetings: the upside
Virtual meetings: the downside
Getting the most out of meetings: surviving and
flourishing as a participant
STUDENT STUDY GUIDE
SUMMARY
KEY TERMS
REVIEW QUESTIONS
APPLIED ACTIVITIES
WHAT WOULD YOU DO?
SUGGESTED READING
References
20 Employment
communication iMim
Employment: the bigger picture
Job takers and job makers
Career paths
Where are the jobs?
What do employers really want?
How to prepare for the job market
Become more flexible
Become more organised
Think big and think small
Become a job researcher
Become a nctworker
Build a personal brand
Build a skills-knowledge-expericnce mix
Putting it all together
Job application evaluation
The document mix
References
Transcripts and qualifications
Job seeking: the funny side
Online technologies
Readers: human and machine
Cheating on your résumé... or not?
Non-print résumés
xiv Contents
The interview process
Preparing for the interview
Thinkbox: brains, brawn or both? Which is best?
The nature of interviews
Questioning techniques
The other side of the table
Testing, testing ... assessment of applicants
STUDENT STUDY GUIDE
SUMMARY
KEY TERMS
REVIEW QUESTIONS
APPLIED ACTIVITIES
WHAT WOULD YOU DO?
SUGGESTED READING
References
21 Social media
E-CHAPTER
What is social media?
The new media: what are they?
Social media in detail
Social media: the corporate approach
Social medium 1: blogs
Social medium 2: microblogging with Twitter
Social medium 3: Facebook
Social medium 4: MySpace
Social medium 5: wikis and Wikipedia
Social medium 6: YouTube
Social medium 7: podcasting
Social medium 8: RSS
Social media: marketing, monetisation and user
feedback
Social media: strengths and weaknesses
What’s good?
What’s bad?
Social media as a biohazard?
Jury’s still out, and the precautionary principle
STUDENT STUDY GUIDE
SUMMARY
KEY TERMS
REVIEW QUESTIONS
APPLIED ACTIVITIES
WHAT WOULD YOU DO?
SUGGESTED READING
References
Glossary 646
Index 654
Contents
xv
|
| any_adam_object | 1 |
| author | Eunson, Baden |
| author_facet | Eunson, Baden |
| author_role | aut |
| author_sort | Eunson, Baden |
| author_variant | b e be |
| building | Verbundindex |
| bvnumber | BV042885761 |
| classification_rvk | AP 12810 |
| ctrlnum | (OCoLC)952187013 (DE-599)BVBBV042885761 |
| discipline | Allgemeines |
| edition | 4th edition |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| geographic | Australien |
| geographic_facet | Australien |
| id | DE-604.BV042885761 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:12:04Z |
| institution | BVB |
| isbn | 9780730315476 |
| language | English |
| lccn | 2008360398 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028314454 |
| oclc_num | 952187013 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | xxvi, 662 Seiten Illustrationen 26 cm |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Wiley |
| record_format | marc |
| spelling | Eunson, Baden Verfasser aut Communicating in the 21st century Baden Eunson C21 4th edition Milton, Qld. Wiley 2016 xxvi, 662 Seiten Illustrationen 26 cm txt rdacontent n rdamedia nc rdacarrier Gesellschaft Communication Social aspects Australia Communication Research Australia Business communication Australia Knowledge management Australia Communication in personnel management Australia Kommunikation (DE-588)4031883-7 gnd rswk-swf Australien (DE-588)4123623-3 Lehrbuch gnd-content Kommunikation (DE-588)4031883-7 s DE-604 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028314454&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Eunson, Baden Communicating in the 21st century Gesellschaft Communication Social aspects Australia Communication Research Australia Business communication Australia Knowledge management Australia Communication in personnel management Australia Kommunikation (DE-588)4031883-7 gnd |
| subject_GND | (DE-588)4031883-7 (DE-588)4123623-3 |
| title | Communicating in the 21st century |
| title_alt | C21 |
| title_auth | Communicating in the 21st century |
| title_exact_search | Communicating in the 21st century |
| title_full | Communicating in the 21st century Baden Eunson |
| title_fullStr | Communicating in the 21st century Baden Eunson |
| title_full_unstemmed | Communicating in the 21st century Baden Eunson |
| title_short | Communicating in the 21st century |
| title_sort | communicating in the 21st century |
| topic | Gesellschaft Communication Social aspects Australia Communication Research Australia Business communication Australia Knowledge management Australia Communication in personnel management Australia Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Gesellschaft Communication Social aspects Australia Communication Research Australia Business communication Australia Knowledge management Australia Communication in personnel management Australia Kommunikation Australien Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028314454&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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