Innovations in knowledge management: the impact of social media, semantic web and cloud computing
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Heidelberg, Berlin [u.a.]
Springer
2016
|
| Schriftenreihe: | Intelligent systems reference library
95 |
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XVIII, 267 S. |
| ISBN: | 9783662478264 3662478269 |
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| 653 | |a Social Media | ||
| 653 | |a Semantic Web | ||
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CONTENTS
PART I MANAGING KNOWLEDGE, PROJECTS AND NETWORKS
1 ADVANCES IN KNOWLEDGE MANAGEMENT: AN OVERVIEW 3
LIANA RAZMERITA, GLORIA PHILLIPS-WREN AND LAKHMI C. JAIN
1.1 INTRODUCTION 3
1.2 THE EVOLUTION OF KNOWLEDGE MANAGEMENT (KM)
*A HISTORICAL PERSPECTIVE 5
1.3 MANAGING KNOWLEDGE, PROJECTS AND NETWORKS 6
1.4 THEORETICAL PERSPECTIVES IN KM 8
1.5 TOWARDS A NETWORK-CENTRIC COLLABORATIVE APPROACH 9
1.5.1 NETWORKED ORGANIZATION 10
1.6 MANAGING KNOWLEDGE USING SOCIAL MEDIA 11
1.6.1 NEW APPROACHES AND TECHNOLOGIES
FOR CAPTURING/ACQUIRING KNOWLEDGE 13
1.7 CONCLUSIONS 14
1.7.1 ORGANIZATION OF THE BOOK 15
REFERENCES 17
2 A METHODOLOGY FOR SYSTEMATIC PROJECT KNOWLEDGE REUSE 19
SILVIA SCHACHT AND ALEXANDER MAEDCHE
2.1 MOTIVATION 19
2.2 KNOWLEDGE MANAGEMENT: PROCESSES, ROLES
AND TECHNOLOGICAL SUPPORT 21
2.2.1 THE KNOWLEDGE MANAGEMENT PROCESS 22
2.2.2 ROLES IN KNOWLEDGE MANAGEMENT 24
2.2.3 TECHNOLOGICAL SUPPORT OF KNOWLEDGE
MANAGEMENT 25
2.2.4 THE NEED FOR A NEW PROJECT KNOWLEDGE
REUSE METHODOLOGY 26
IX
HTTP://D-NB.INFO/1071729667
X
CONTENTS
2.3 PROJECT KNOWLEDGE REUSE*A METHODOLOGY 29
2.3.1 TYPES OF LESSONS LEARNED SESSIONS 30
2.3.2 PROJECT KNOWLEDGE REUSE METHODOLOGY 32
2.3.3 EXEMPLARILY IMPLEMENTATION OF THE PROJECT
KNOWLEDGE REUSE METHODOLOGY 38
2.4 SUMMARY 41
REFERENCES 42
3 KNOWLEDGE MANAGEMENT AND ENTERPRISE SOCIAL NETWORKING:
CONTENT VERSUS COLLABORATION 45
DANIEL E. O'LEARY
3.1 INTRODUCTION 45
3.1.1 PURPOSES OF THIS PAPER 47
3.1.2 OUTLINE OF THIS PAPER 47
3.2 BACKGROUND: KNOWLEDGE MANAGEMENT AND SOCIAL MEDIA 48
3.2.1 ENTERPRISE KNOWLEDGE MANAGEMENT 48
3.2.2 SOCIAL MEDIA AND WEB 2.0 48
3.3 ENTERPRISE SOCIAL NETWORKING 50
3.3.1 DEFINITION 51
3.3.2 LIMITATIONS OF ENTERPRISE SOCIAL NETWORKING 52
3.3.3 OTHER ISSUES CONCERNING ESN 52
3.3.4 SELECTED PREVIOUS RESEARCH ON ESN 53
3.4 CONTENT MODELS OF KNOWLEDGE MANAGEMENT 54
3.4.1 REPOSITORY VERSUS ROUTER MODELS OF KNOWLEDGE . 54
3.4.2 CENTRALIZED VERSUS DECENTRALIZED CONTROL 55
3.4.3 PREPARE KNOWLEDGE AHEAD OF TIME OR USE
JUST-IN-TIME KNOWLEDGE 55
3.4.4 EMBEDDING KNOWLEDGE CONTENT IN PROCESSES 56
3.4.5 MANAGEMENT PHILOSOPHY AND CONTENT 56
3.4.6 GATHERING, PREPARING AND EMBEDDING CONTENT
FOR CENTRALIZED REPOSITORIES OR ROUTERS 57
3.4.7 CONTENT RESEARCH IN KNOWLEDGE MANAGEMENT 57
3.5 COLLABORATION MODELS OF KNOWLEDGE MANAGEMENT 58
3.5.1 PUSH AND PULL IN COLLABORATION 58
3.5.2 COLLABORATION AND COMMUNICATION 58
3.5.3 EMBEDDING COLLABORATION INTO PROCESSES 59
3.5.4 MANAGEMENT PHILOSOPHY 59
3.5.5 COLLABORATION RESEARCH IN KNOWLEDGE MANAGEMENT. . . 59
3.6 LEAST EFFORT THEORY, EXCHANGE THEORY AND PECKING THEORY . 60
3.6.1 PRINCIPLE OF LEAST EFFORT 61
3.6.2 SOCIAL EXCHANGE THEORY 62
3.6.3 PECKING ORDER THEORY IN FINANCE
AND KNOWLEDGE MANAGEMENT 62
3.6.4 CONTENT AND COLLABORATION PECKING ORDER 63
CONTENTS XI
3.7 CONTRIBUTING PERSONAL KNOWLEDGE: CONTENT
VERSUS COLLABORATION 64
3.7.1 SUPPLY AND DEMAND OF PERSONAL KNOWLEDGE
FOR CONTENT 64
3.7.2 SUPPLY AND DEMAND OF PERSONAL KNOWLEDGE
FOR COLLABORATION 65
3.7.3 CONTENT VERSUS COLLABORATION*VALUE
OF CONTRIBUTIONS 65
3.8 INTEGRATING CONTENT AND COLLABORATION 66
3.8.1 EMBEDDING CONTENT OR COLLABORATION
INTO PROCESSES 66
3.8.2 PUTTING CONTENT AND COLLABORATION ADJACENT
TO EACH OTHER 67
3.8.3 COLLABORATED CONTENT VERSUS TURNING COLLABORATION
INTO CONTENT 67
3.8.4 EMERGING RESEARCH ISSUES RE CONTENT
AND COLLABORATION 68
3.9 PRICEWATERHOUSECOOPERS (PWC) CASE STUDY 68
3.9.1 MOTIVATION FOR ADOPTING JIVE 69
3.9.2 KEY SYSTEM CHARACTERISTICS 69
3.9.3 IMPACT OF CULTURE ON ESN 70
3.10 EMERGING RESEARCH ISSUES 70
3.11 SUMMARY, CONTRIBUTIONS AND EXTENSIONS 71
REFERENCES 72
4 SOCIAL MEDIA AND EMPLOYEE AFFILIATION: NETWORKS
OF PRACTICE AS NEW SUPRA-ORGANIZATIONAL ENTITIES 75
MLADEN CUDANOV AND KATHRIN KIRCHNER
4.1 INTRODUCTION 75
4.2 LITERATURE REVIEW 76
4.2.1 THE IMPACT OF SOCIAL MEDIA 76
4.2.2 COMMUNITIES AND NETWORKS OF PRACTICE 77
4.2.3 EMPLOYEE AFFILIATION 79
4.2.4 INFLUENCE OF INFORMATION AND COMMUNICATION
TECHNOLOGIES ON EMPLOYEES' SENSE OF AFFILIATION . 81
4.3 RESEARCH DESIGN 81
4.3.1 DATA COLLECTION 81
4.3.2 METHODS 82
4.4 DATA ANALYSIS AND RESULTS 84
4.5 DISCUSSION AND CONNECTIONS WITH OTHER RESEARCH 88
4.6 CONCLUSION AND OUTLOOK 93
REFERENCES 94
XLL
CONTENTS
PART II MANAGING KNOWLEDGE USING SOCIAL MEDIA: FACTORS
INFLUENCING ADOPTION AND USAGE
5 STUDYING SOCIAL SOFTWARE ADOPTION BY MANAGEMENT
CONSULTANTS: USE AND APPLICATION CATEGORIES
FOR KNOWLEDGE MANAGEMENT 101
MALTE MARTENSEN, STEPHANIE RYSCHKA AND MARKUS BICK
5.1 INTRODUCTION 102
5.2 THEORETICAL BACKGROUND 103
5.2.1 MANAGEMENT CONSULTANCY AND KNOWLEDGE
MANAGEMENT 103
5.2.2 SOCIAL SOFTWARE 105
5.3 LITERATURE ANALYSIS 106
5.3.1 SOCIAL SOFTWARE RESEARCH 108
5.3.2 USE OF SOCIAL SOFTWARE FOR KNOWLEDGE
MANAGEMENT 108
5.3.3 DEDUCTION OF USE CATEGORIES ILL
5.4 QUALITATIVE EXPERT STUDY 113
5.5 RESULTS AND DISCUSSION 115
5.5.1 USE CATEGORIES 115
5.5.2 APPLICATION CATEGORIES 118
5.6 CONCLUSION AND OUTLOOK 121
REFERENCES 122
6 SOCIAL MEDIA WITHIN GERMAN COMPANIES*AN
INTERVIEW-BASED ANALYSIS 127
KATHRIN KIRCHNER AND DANIEL STEGMANN
6.1 INTRODUCTION 127
6.2 METHODOLOGY 128
6.3 RELATED WORK 129
6.3.1 INFLUENCE OF SOCIAL MEDIA ON KNOWLEDGE SHARING. . . . 130
6.3.2 EMPLOYEES' ACCEPTANCE AND PARTICIPATION 131
6.3.3 EMPLOYEES' MOTIVATION TO SHARE KNOWLEDGE 132
6.4 INTERVIEW RESULTS 134
6.5 DISCUSSION 137
6.5.1 INFLUENCE OF SOCIAL MEDIA ON INTERNAL KNOWLEDGE
SHARING 137
6.5.2 EMPLOYEES' ACCEPTANCE AND PARTICIPATION 138
6.5.3 EMPLOYEES' MOTIVATION TO SHARE KNOWLEDGE 140
6.6 CONCLUSION AND FUTURE WORK 142
REFERENCES 144
CONTENTS XIII
7 SOCIAL MEDIA APPLICATIONS FOR KNOWLEDGE EXCHANGE
IN ORGANIZATIONS 147
ANDRE CALERO VALDEZ, ANNE KATHRIN SCHAAR, JENS BENDER,
SUSANNE AGHASSI, GUNTHER SCHUH AND MARTINA ZIEFLE
7.1 INTRODUCTION*THE KNOWLEDGE SOCIETY 2.0 148
7.1.1 RELEVANCE OF THIS ARTICLE 149
7.1.2 STRUCTURE OF THIS ARTICLE 149
7.2 SOCIAL MEDIA BASED KNOWLEDGE EXCHANGE IN ORGANIZATIONS. . . 151
7.2.1 SOCIAL MEDIA AS A MEDIUM FOR KNOWLEDGE
EXCHANGE 152
7.2.2 SOCIAL MEDIA AS A SUCCESS FACTOR FOR KNOWLEDGE
EXCHANGE? 152
7.2.3 TALENT ONBOARDING 155
7.2.4 TECHNOLOGY PLATFORMS 156
7.2.5 THE HUMAN FACTOR IN KNOWLEDGE EXCHANGE
VIA SOCIAL MEDIA IN PROFESSIONAL CONTEXTS 158
7.3 APPLIED SOCIAL MEDIA FOR KNOWLEDGE EXCHANGE 160
7.3.1 METHODOLOGY 161
7.3.2 RESEARCH PROJECT: INEC 161
7.3.3 EXTENSION OF CONTEXT: FROM AN INDUSTRY
TO A SCIENCE SETTING 168
7.4 CONCLUSION 171
REFERENCES 173
PART III NEW APPROACHES AND TECHNOLOGIES
FOR KNOWLEDGE ACQUISITION
8 CONTEXT-AWARE AND PROCESS-CENTRIC KNOWLEDGE PROVISIONING:
AN EXAMPLE FROM THE SOFTWARE DEVELOPMENT DOMAIN 179
GREGOR GRAMBOW, ROY OBERHAUSER AND MANFRED REICHERT
8.1 INTRODUCTION 179
8.2 OVERVIEW OF APPROACHES IN THE SOFTWARE
ENGINEERING DOMAIN 182
8.3 CURRENT ISSUES 184
8.3.1 PROBLEM AREAS 184
8.3.2 BASIC REQUIREMENTS 187
8.4 AUTOMATED KNOWLEDGE PROVISIONING APPROACH 188
8.4.1 ABSTRACT KNOWLEDGE PROVISIONING CONCEPT. 188
8.4.2 KNOWLEDGE PROVISIONING FRAMEWORK 189
8.5 AUTOMATED KNOWLEDGE PROVISIONING IN PROCESSES 192
8.5.1 KNOWLEDGE PROVISIONING REQUIREMENTS 193
8.5.2 KNOWLEDGE PROVISIONING COMPONENTS 193
XIV CONTENTS
8.5.3 KNOWLEDGE PROVISIONING PROCESS 195
8.5.4 KNOWLEDGE PROVISIONING EXAMPLE 196
8.6 KNOWLEDGE-BASED CONTEXTUAL ADAPTATION OF PROCESSES 197
8.6.1 CONCEPT FOR KNOWLEDGE-BASED CONTEXTUAL
ADAPTATION OF PROCESSES 198
8.6.2 REQUIREMENTS FOR KNOWLEDGE-BASED CONTEXTUAL
ADAPTATION OF PROCESSES 199
8.6.3 EXTENDED CONCEPT FOR KNOWLEDGE-BASED
CONTEXTUAL ADAPTATION OF PROCESSES 200
8.7 KNOWLEDGE-BASED COLLABORATIVE PROCESS SUPPORT 202
8.7.1 ADVANCED COLLABORATION REQUIREMENTS 202
8.7.2 COLLABORATION SUPPORT CONCEPT 203
8.8 SUMMARY AND CONCLUSION 204
REFERENCES 206
9 TOWARDS NEAR REAL-TIME SOCIAL RECOMMENDATIONS
FOR THE ENTERPRISE 211
BENJAMIN HEITMANN, MACIEJ DABROWSKI, CONOR HAYES
AND KEITH GRIFFIN
9.1 INTRODUCTION 211
9.2 BACKGROUND AND RELATED WORK 213
9.2.1 DISTRIBUTED ORGANISATIONAL ENVIRONMENTS 213
9.2.2 CLASSIFICATION OF PERSONALISATION APPROACHES 214
9.2.3 GRAPH-BASED APPROACHES 216
9.3 USE CASE AND REQUIREMENTS 218
9.3.1 USE CASES 218
9.3.2 PERSONALISATION REQUIREMENTS FOR THE ADVANSSE
DISTRIBUTED PLATFORM 219
9.4 THE ADVANSSE DISTRIBUTED SOCIAL PLATFORM 220
9.4.1 PROTOCOLS USED FOR DATA SYNCHRONISATION 220
9.4.2 ADVANSSE ARCHITECTURE 222
9.4.3 ADVANSSE SERVER 223
9.4.4 ADVANSSE-CONNECTED SOCIAL PLATFORM 224
9.5 APPLICATION OF SPREADING ACTIVATION TO ADVANSSE 225
9.5.1 SPREADING ACTIVATION ALGORITHM 225
9.5.2 APPLICATION TO ADVANSSE USE CASES 226
9.5.3 QUALITATIVE EVALUATION 227
9.6 DEMONSTRATOR IMPLEMENTATION 228
9.6.1 DEMONSTRATOR DATA 228
9.6.2 ADVANSSE SERVER 232
9.6.3 RECOMMENDATION ALGORITHM 235
9.6.4 ADVANSSE CONNECTED SOCIAL PLATFORM 237
9.7 CONCLUSIONS 238
REFERENCES 239
CONTENTS XV
10 ENRICHING KNOWLEDGE IN BUSINESS PROCESS MODELLING:
A STORYTELLING APPROACH 241
DAVID SIMOES, PEDRO ANTUNES AND JOCELYN CRANEFIELD
10.1 INTRODUCTION 241
10.2 MAIN CONCEPTS AND RELATED WORK 243
10.2.1 PROCESS-ORIENTED KNOWLEDGE MANAGEMENT
AND THE ROLE OF PROCESS-MODELLING 243
10.2.2 WORKFLOW PARADIGM 245
10.2.3 THE STORYTELLING APPROACH 246
10.3 PROCESS MODELLING WITH STORYTELLING 247
10.3.1 THE MODELLING TOOL 247
10.3.2 STORYTELLING VERSUS WORKFLOW 249
10.4 CASE STUDY 254
10.4.1 CASE STUDY DESIGN 254
10.4.2 CASE DESCRIPTION AND RESULTS 257
10.5 CONCLUSIONS 263
REFERENCES 265 |
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| id | DE-604.BV042806415 |
| illustrated | Not Illustrated |
| indexdate | 2024-09-10T01:51:46Z |
| institution | BVB |
| isbn | 9783662478264 3662478269 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028236029 |
| oclc_num | 910739371 |
| open_access_boolean | |
| owner | DE-M347 DE-188 |
| owner_facet | DE-M347 DE-188 |
| physical | XVIII, 267 S. |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Springer |
| record_format | marc |
| series | Intelligent systems reference library |
| series2 | Intelligent systems reference library |
| spelling | Innovations in knowledge management the impact of social media, semantic web and cloud computing Liana Razmerita ; Gloria Phillips-Wren ; Lakhmi C. Jain, eds. Heidelberg, Berlin [u.a.] Springer 2016 XVIII, 267 S. txt rdacontent n rdamedia nc rdacarrier Intelligent systems reference library 95 Cloud Computing (DE-588)7623494-0 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Social Media (DE-588)4639271-3 gnd rswk-swf Semantic Web (DE-588)4688372-1 gnd rswk-swf Research UYQ Intelligent Systems Knowledge Management Social Media Semantic Web Cloud Computing Computational Intelligence Multiagent Systems Wissensmanagement (DE-588)4561842-2 s Social Media (DE-588)4639271-3 s Semantic Web (DE-588)4688372-1 s Cloud Computing (DE-588)7623494-0 s DE-604 Razmerita, Liana (DE-588)1076912869 edt Phillips-Wren, Gloria (DE-588)134088166 edt Jain, L. C. 1946- (DE-588)121388999 edt Intelligent systems reference library 95 (DE-604)BV035704685 95 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=5283329&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028236029&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Innovations in knowledge management the impact of social media, semantic web and cloud computing Intelligent systems reference library Cloud Computing (DE-588)7623494-0 gnd Wissensmanagement (DE-588)4561842-2 gnd Social Media (DE-588)4639271-3 gnd Semantic Web (DE-588)4688372-1 gnd |
| subject_GND | (DE-588)7623494-0 (DE-588)4561842-2 (DE-588)4639271-3 (DE-588)4688372-1 |
| title | Innovations in knowledge management the impact of social media, semantic web and cloud computing |
| title_auth | Innovations in knowledge management the impact of social media, semantic web and cloud computing |
| title_exact_search | Innovations in knowledge management the impact of social media, semantic web and cloud computing |
| title_full | Innovations in knowledge management the impact of social media, semantic web and cloud computing Liana Razmerita ; Gloria Phillips-Wren ; Lakhmi C. Jain, eds. |
| title_fullStr | Innovations in knowledge management the impact of social media, semantic web and cloud computing Liana Razmerita ; Gloria Phillips-Wren ; Lakhmi C. Jain, eds. |
| title_full_unstemmed | Innovations in knowledge management the impact of social media, semantic web and cloud computing Liana Razmerita ; Gloria Phillips-Wren ; Lakhmi C. Jain, eds. |
| title_short | Innovations in knowledge management |
| title_sort | innovations in knowledge management the impact of social media semantic web and cloud computing |
| title_sub | the impact of social media, semantic web and cloud computing |
| topic | Cloud Computing (DE-588)7623494-0 gnd Wissensmanagement (DE-588)4561842-2 gnd Social Media (DE-588)4639271-3 gnd Semantic Web (DE-588)4688372-1 gnd |
| topic_facet | Cloud Computing Wissensmanagement Social Media Semantic Web |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=5283329&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028236029&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV035704685 |
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