The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers: three empirical studies
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
Hamburg
Kovač
2015
|
| Series: | Schriftenreihe innovatives Dienstleistungsmanagement
41 |
| Subjects: | |
| Online Access: | Ausführliche Beschreibung Inhaltsverzeichnis |
| Physical Description: | 133 S. graph. Darst. 21 cm, 180 g |
| ISBN: | 9783830081890 3830081898 |
Staff View
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| adam_text | TABLE OF CONTENTS
INTRODUCTION - 7 -
EXTENDED ABSTRACTS -13 -
THE IMPACT OF ADVISOR-CUSTOMER RELATIONSHIP DISSOLUTION ON CUSTOMER
RETENTION IN RETAIL BANKING - 23 -
ADVISOR STYLE INFLUENCE ON PORTFOLIO COMPOSITION DECISIONS, PORTFOLIO
CHANGE DECISIONS, AND PROFITABILITY OF BANKING CUSTOMERS - 49 -
RETAIL BANKING CUSTOMER SATISFACTION AND PURCHASE INTENTION IN THE
FINANCIAL
CRISIS -105
-
HTTP://D-NB.INFO/1064044743
|
| any_adam_object | 1 |
| author | Lange, Konstantin |
| author_facet | Lange, Konstantin |
| author_role | aut |
| author_sort | Lange, Konstantin |
| author_variant | k l kl |
| building | Verbundindex |
| bvnumber | BV042778808 |
| ctrlnum | (DE-599)DNB1064044743 |
| dewey-full | 332.170688 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.170688 |
| dewey-search | 332.170688 |
| dewey-sort | 3332.170688 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| spelling | Lange, Konstantin Verfasser aut The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange Hamburg Kovač 2015 133 S. graph. Darst. 21 cm, 180 g txt rdacontent n rdamedia nc rdacarrier Schriftenreihe innovatives Dienstleistungsmanagement 41 Zugl.: Frankfurt (Main), Frankfurt School of Finance & Management, Diss., 2014 Privatkundengeschäft (DE-588)4115631-6 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Retail Banking Customer Relationship Management Financial Crisis Household Finance Financial Market Advice Customer Retention Service Marketing Dienstleistungsmanagement (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content Bank (DE-588)4004436-1 s Privatkundengeschäft (DE-588)4115631-6 s Kundenmanagement (DE-588)4236865-0 s DE-604 Schriftenreihe innovatives Dienstleistungsmanagement 41 (DE-604)BV013190745 41 X:MVB text/html http://www.verlagdrkovac.de/978-3-8300-8189-0.htm Ausführliche Beschreibung DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028208897&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lange, Konstantin The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Schriftenreihe innovatives Dienstleistungsmanagement Privatkundengeschäft (DE-588)4115631-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd |
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| title | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_auth | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_exact_search | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_full | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_fullStr | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_full_unstemmed | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_short | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers |
| title_sort | the influence of advisors advisor customer relationships and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_sub | three empirical studies |
| topic | Privatkundengeschäft (DE-588)4115631-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd |
| topic_facet | Privatkundengeschäft Kundenmanagement Bank Aufsatzsammlung Hochschulschrift |
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| volume_link | (DE-604)BV013190745 |
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