The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers: three empirical studies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Hamburg
Kovač
2015
|
| Schriftenreihe: | Schriftenreihe innovatives Dienstleistungsmanagement
41 |
| Schlagworte: | |
| Online-Zugang: | Ausführliche Beschreibung Inhaltsverzeichnis |
| Beschreibung: | 133 S. graph. Darst. 21 cm, 180 g |
| ISBN: | 9783830081890 3830081898 |
Internformat
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV042778808 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 150826s2015 gw d||| m||| 00||| eng d | ||
| 015 | |a 15,N01 |2 dnb | ||
| 015 | |a 15,A08 |2 dnb | ||
| 015 | |a 15,H03 |2 dnb | ||
| 016 | 7 | |a 1064044743 |2 DE-101 | |
| 020 | |a 9783830081890 |c kart. : EUR 75.80 (DE), EUR 78.00 (AT), sfr 99.00 (freier Pr.) |9 978-3-8300-8189-0 | ||
| 020 | |a 3830081898 |9 3-8300-8189-8 | ||
| 024 | 3 | |a 9783830081890 | |
| 035 | |a (DE-599)DNB1064044743 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 044 | |a gw |c XA-DE-HH | ||
| 082 | 0 | |a 332.170688 |2 22/ger | |
| 084 | |a 650 |2 sdnb | ||
| 084 | |a 330 |2 sdnb | ||
| 100 | 1 | |a Lange, Konstantin |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers |b three empirical studies |c Konstantin Lange |
| 264 | 1 | |a Hamburg |b Kovač |c 2015 | |
| 300 | |a 133 S. |b graph. Darst. |c 21 cm, 180 g | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Schriftenreihe innovatives Dienstleistungsmanagement |v 41 | |
| 502 | |a Zugl.: Frankfurt (Main), Frankfurt School of Finance & Management, Diss., 2014 | ||
| 650 | 0 | 7 | |a Privatkundengeschäft |0 (DE-588)4115631-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bank |0 (DE-588)4004436-1 |2 gnd |9 rswk-swf |
| 653 | |a Retail Banking | ||
| 653 | |a Customer Relationship Management | ||
| 653 | |a Financial Crisis | ||
| 653 | |a Household Finance | ||
| 653 | |a Financial Market Advice | ||
| 653 | |a Customer Retention | ||
| 653 | |a Service Marketing | ||
| 653 | |a Dienstleistungsmanagement | ||
| 655 | 7 | |0 (DE-588)4143413-4 |a Aufsatzsammlung |2 gnd-content | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Bank |0 (DE-588)4004436-1 |D s |
| 689 | 0 | 1 | |a Privatkundengeschäft |0 (DE-588)4115631-6 |D s |
| 689 | 0 | 2 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 830 | 0 | |a Schriftenreihe innovatives Dienstleistungsmanagement |v 41 |w (DE-604)BV013190745 |9 41 | |
| 856 | 4 | 2 | |m X:MVB |q text/html |u http://www.verlagdrkovac.de/978-3-8300-8189-0.htm |3 Ausführliche Beschreibung |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028208897&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028208897 | ||
Datensatz im Suchindex
| _version_ | 1804175006639325184 |
|---|---|
| adam_text | TABLE OF CONTENTS
INTRODUCTION - 7 -
EXTENDED ABSTRACTS -13 -
THE IMPACT OF ADVISOR-CUSTOMER RELATIONSHIP DISSOLUTION ON CUSTOMER
RETENTION IN RETAIL BANKING - 23 -
ADVISOR STYLE INFLUENCE ON PORTFOLIO COMPOSITION DECISIONS, PORTFOLIO
CHANGE DECISIONS, AND PROFITABILITY OF BANKING CUSTOMERS - 49 -
RETAIL BANKING CUSTOMER SATISFACTION AND PURCHASE INTENTION IN THE
FINANCIAL
CRISIS -105
-
HTTP://D-NB.INFO/1064044743
|
| any_adam_object | 1 |
| author | Lange, Konstantin |
| author_facet | Lange, Konstantin |
| author_role | aut |
| author_sort | Lange, Konstantin |
| author_variant | k l kl |
| building | Verbundindex |
| bvnumber | BV042778808 |
| ctrlnum | (DE-599)DNB1064044743 |
| dewey-full | 332.170688 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.170688 |
| dewey-search | 332.170688 |
| dewey-sort | 3332.170688 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02593nam a2200613 cb4500</leader><controlfield tag="001">BV042778808</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">150826s2015 gw d||| m||| 00||| eng d</controlfield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">15,N01</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">15,A08</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="015" ind1=" " ind2=" "><subfield code="a">15,H03</subfield><subfield code="2">dnb</subfield></datafield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">1064044743</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783830081890</subfield><subfield code="c">kart. : EUR 75.80 (DE), EUR 78.00 (AT), sfr 99.00 (freier Pr.)</subfield><subfield code="9">978-3-8300-8189-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3830081898</subfield><subfield code="9">3-8300-8189-8</subfield></datafield><datafield tag="024" ind1="3" ind2=" "><subfield code="a">9783830081890</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)DNB1064044743</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">XA-DE-HH</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">332.170688</subfield><subfield code="2">22/ger</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">330</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lange, Konstantin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers</subfield><subfield code="b">three empirical studies</subfield><subfield code="c">Konstantin Lange</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hamburg</subfield><subfield code="b">Kovač</subfield><subfield code="c">2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">133 S.</subfield><subfield code="b">graph. Darst.</subfield><subfield code="c">21 cm, 180 g</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Schriftenreihe innovatives Dienstleistungsmanagement</subfield><subfield code="v">41</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="a">Zugl.: Frankfurt (Main), Frankfurt School of Finance & Management, Diss., 2014</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Privatkundengeschäft</subfield><subfield code="0">(DE-588)4115631-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bank</subfield><subfield code="0">(DE-588)4004436-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Retail Banking</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Customer Relationship Management</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Financial Crisis</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Household Finance</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Financial Market Advice</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Customer Retention</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service Marketing</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Dienstleistungsmanagement</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Bank</subfield><subfield code="0">(DE-588)4004436-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Privatkundengeschäft</subfield><subfield code="0">(DE-588)4115631-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Schriftenreihe innovatives Dienstleistungsmanagement</subfield><subfield code="v">41</subfield><subfield code="w">(DE-604)BV013190745</subfield><subfield code="9">41</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">X:MVB</subfield><subfield code="q">text/html</subfield><subfield code="u">http://www.verlagdrkovac.de/978-3-8300-8189-0.htm</subfield><subfield code="3">Ausführliche Beschreibung</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028208897&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028208897</subfield></datafield></record></collection> |
| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Aufsatzsammlung Hochschulschrift |
| id | DE-604.BV042778808 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:09:26Z |
| institution | BVB |
| isbn | 9783830081890 3830081898 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028208897 |
| open_access_boolean | |
| physical | 133 S. graph. Darst. 21 cm, 180 g |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Kovač |
| record_format | marc |
| series | Schriftenreihe innovatives Dienstleistungsmanagement |
| series2 | Schriftenreihe innovatives Dienstleistungsmanagement |
| spelling | Lange, Konstantin Verfasser aut The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange Hamburg Kovač 2015 133 S. graph. Darst. 21 cm, 180 g txt rdacontent n rdamedia nc rdacarrier Schriftenreihe innovatives Dienstleistungsmanagement 41 Zugl.: Frankfurt (Main), Frankfurt School of Finance & Management, Diss., 2014 Privatkundengeschäft (DE-588)4115631-6 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Bank (DE-588)4004436-1 gnd rswk-swf Retail Banking Customer Relationship Management Financial Crisis Household Finance Financial Market Advice Customer Retention Service Marketing Dienstleistungsmanagement (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content Bank (DE-588)4004436-1 s Privatkundengeschäft (DE-588)4115631-6 s Kundenmanagement (DE-588)4236865-0 s DE-604 Schriftenreihe innovatives Dienstleistungsmanagement 41 (DE-604)BV013190745 41 X:MVB text/html http://www.verlagdrkovac.de/978-3-8300-8189-0.htm Ausführliche Beschreibung DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028208897&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lange, Konstantin The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Schriftenreihe innovatives Dienstleistungsmanagement Privatkundengeschäft (DE-588)4115631-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd |
| subject_GND | (DE-588)4115631-6 (DE-588)4236865-0 (DE-588)4004436-1 (DE-588)4143413-4 (DE-588)4113937-9 |
| title | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_auth | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_exact_search | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_full | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_fullStr | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_full_unstemmed | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers three empirical studies Konstantin Lange |
| title_short | The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers |
| title_sort | the influence of advisors advisor customer relationships and the financial crisis on satisfaction and retention of retail banking customers three empirical studies |
| title_sub | three empirical studies |
| topic | Privatkundengeschäft (DE-588)4115631-6 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd |
| topic_facet | Privatkundengeschäft Kundenmanagement Bank Aufsatzsammlung Hochschulschrift |
| url | http://www.verlagdrkovac.de/978-3-8300-8189-0.htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028208897&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV013190745 |
| work_keys_str_mv | AT langekonstantin theinfluenceofadvisorsadvisorcustomerrelationshipsandthefinancialcrisisonsatisfactionandretentionofretailbankingcustomersthreeempiricalstudies |