Customer service management training 101: quick and easy techniques that get great results
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
©2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Title from e-book home page (viewed Nov. 6, 2011) Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward |
| Beschreibung: | 1 Online-Ressource (225 pages) |
| ISBN: | 9780814417164 0814417167 1283319578 9781283319577 |
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| 500 | |a Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward | ||
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Datensatz im Suchindex
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV042744716 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:08:39Z |
| institution | BVB |
| isbn | 9780814417164 0814417167 1283319578 9781283319577 |
| language | English |
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| spelling | Evenson, Renee Verfasser aut Customer service management training 101 quick and easy techniques that get great results Renée Evenson New York AMACOM ©2012 1 Online-Ressource (225 pages) txt rdacontent c rdamedia cr rdacarrier Title from e-book home page (viewed Nov. 6, 2011) Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Communicating up, down, across, in, and out -- Training for excellence -- Team building for success -- Dealing with challenges successfully -- Monitoring performance for excellence -- Motivating through meaningful feedback -- Putting your best FACE forward Business BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Communication in management fast Customer services / Management fast Executives / Training of fast Leadership fast Time management fast Führung Wirtschaft Customer services Management Executives Training of Time management Leadership Communication in management http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=392639 Aggregator Volltext |
| spellingShingle | Evenson, Renee Customer service management training 101 quick and easy techniques that get great results Business BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Communication in management fast Customer services / Management fast Executives / Training of fast Leadership fast Time management fast Führung Wirtschaft Customer services Management Executives Training of Time management Leadership Communication in management |
| title | Customer service management training 101 quick and easy techniques that get great results |
| title_auth | Customer service management training 101 quick and easy techniques that get great results |
| title_exact_search | Customer service management training 101 quick and easy techniques that get great results |
| title_full | Customer service management training 101 quick and easy techniques that get great results Renée Evenson |
| title_fullStr | Customer service management training 101 quick and easy techniques that get great results Renée Evenson |
| title_full_unstemmed | Customer service management training 101 quick and easy techniques that get great results Renée Evenson |
| title_short | Customer service management training 101 |
| title_sort | customer service management training 101 quick and easy techniques that get great results |
| title_sub | quick and easy techniques that get great results |
| topic | Business BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Workplace Culture bisacsh Communication in management fast Customer services / Management fast Executives / Training of fast Leadership fast Time management fast Führung Wirtschaft Customer services Management Executives Training of Time management Leadership Communication in management |
| topic_facet | Business BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Workplace Culture Communication in management Customer services / Management Executives / Training of Leadership Time management Führung Wirtschaft Customer services Management Executives Training of |
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