High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
American Management Association
c2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (pages 179-189) and index Today's changed customer: making lovemaking difficult -- The customer remains the same: everything that isn't new under the sun -- Timeless customer service done right--and wrong: mastery versus catastrophe -- A Google of Apples a day: the art of anticipation in the modern world of customer service -- Anticipatory customer service: your culture -- Anticipatory customer service: your people -- Sangria, sippy cups, and Jesse Ventura: autonomy versus standards -- The rise of self-service: a boon to your customers--but only if you do it right -- Technological change and disabled customers: a true opportunity, if you avoid the missteps -- Shoulder your customer's burden (and make sure you're not adding to it!) -- Anti-social media: fears and hazards of the new landscape -- Social service: principles for social media customer service -- Listening: your ears are your most important technology |
| Beschreibung: | 1 Online-Ressource (xiii, 194 pages) |
| ISBN: | 9780814417911 0814417914 9780814417904 0814417906 |
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| 500 | |a Today's changed customer: making lovemaking difficult -- The customer remains the same: everything that isn't new under the sun -- Timeless customer service done right--and wrong: mastery versus catastrophe -- A Google of Apples a day: the art of anticipation in the modern world of customer service -- Anticipatory customer service: your culture -- Anticipatory customer service: your people -- Sangria, sippy cups, and Jesse Ventura: autonomy versus standards -- The rise of self-service: a boon to your customers--but only if you do it right -- Technological change and disabled customers: a true opportunity, if you avoid the missteps -- Shoulder your customer's burden (and make sure you're not adding to it!) -- Anti-social media: fears and hazards of the new landscape -- Social service: principles for social media customer service -- Listening: your ears are your most important technology | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
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| 650 | 4 | |a Social media | |
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| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:08:39Z |
| institution | BVB |
| isbn | 9780814417911 0814417914 9780814417904 0814417906 |
| language | English |
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| spelling | Solomon, Micah Verfasser aut High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon New York American Management Association c2012 1 Online-Ressource (xiii, 194 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 179-189) and index Today's changed customer: making lovemaking difficult -- The customer remains the same: everything that isn't new under the sun -- Timeless customer service done right--and wrong: mastery versus catastrophe -- A Google of Apples a day: the art of anticipation in the modern world of customer service -- Anticipatory customer service: your culture -- Anticipatory customer service: your people -- Sangria, sippy cups, and Jesse Ventura: autonomy versus standards -- The rise of self-service: a boon to your customers--but only if you do it right -- Technological change and disabled customers: a true opportunity, if you avoid the missteps -- Shoulder your customer's burden (and make sure you're not adding to it!) -- Anti-social media: fears and hazards of the new landscape -- Social service: principles for social media customer service -- Listening: your ears are your most important technology BUSINESS & ECONOMICS / Customer Relations bisacsh Customer loyalty fast Customer services fast Customer services / Technological innovations fast Social media fast Wirtschaft Customer services Customer services Technological innovations Customer loyalty Social media http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=451892 Aggregator Volltext |
| spellingShingle | Solomon, Micah High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce BUSINESS & ECONOMICS / Customer Relations bisacsh Customer loyalty fast Customer services fast Customer services / Technological innovations fast Social media fast Wirtschaft Customer services Customer services Technological innovations Customer loyalty Social media |
| title | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_auth | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_exact_search | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_full | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_fullStr | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_full_unstemmed | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_short | High-tech, high-touch customer service |
| title_sort | high tech high touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_sub | inspire timeless loyalty in the demanding new world of social commerce |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer loyalty fast Customer services fast Customer services / Technological innovations fast Social media fast Wirtschaft Customer services Customer services Technological innovations Customer loyalty Social media |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer loyalty Customer services Customer services / Technological innovations Social media Wirtschaft Customer services Technological innovations |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=451892 |
| work_keys_str_mv | AT solomonmicah hightechhightouchcustomerserviceinspiretimelessloyaltyinthedemandingnewworldofsocialcommerce |