Kmetz, J. L. (2012). Mapping workflows and managing knowledge: Capturing formal and tacit knowledge to improve performance (First edition.). Business Expert Press.
Chicago-Zitierstil (17. Ausg.)Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. First edition. [New York]: Business Expert Press, 2012.
MLA-Zitierstil (9. Ausg.)Kmetz, John L. Mapping Workflows and Managing Knowledge: Capturing Formal and Tacit Knowledge to Improve Performance. First edition. Business Expert Press, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.