An intelligent customer complaint management system with application to the transport and logistics industry:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham
Springer
2013
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| Schriftenreihe: | Springer theses, recognizing 0utstanding Ph.D. research
|
| Schlagworte: | |
| Online-Zugang: | BTU01 FHA01 FHI01 FHN01 FHR01 FKE01 FWS01 UBY01 Volltext Abstract |
| Beschreibung: | 1 Online-Ressource (XXII, 349 Seiten) |
| ISBN: | 9783319003245 |
| DOI: | 10.1007/978-3-319-00324-5 |
Internformat
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Datensatz im Suchindex
| DE-BY-FWS_katkey | 923022 |
|---|---|
| _version_ | 1806194901876998144 |
| adam_text | AN INTELLIGENT CUSTOMER COMPLAINT MANAGEMENT SYSTEM WITH APPLICATION TO
THE TRANSPORT AND LOGISTICS INDUSTRY
/ FAED, ALIREZA
: 2013
ABSTRACT / INHALTSTEXT
THIS THESIS ADDRESSES THE ISSUE OF CUSTOMER COMPLAINTS IN THE CONTEXT OF
CUSTOMER RELATIONSHIP MANAGEMENT (CRM). FOLLOWING A COMPREHENSIVE SURVEY
OF THE CURRENT LITERATURE ON CRM, IT DESCRIBES THE DEVELOPMENT OF A NEW
INTELLIGENT CRM (I-CRM) FRAMEWORK, WHICH INTEGRATES IN A SINGLE APPROACH
DIFFERENT INNOVATIVE ANALYTICAL METHODS. UNLIKE CONVENTIONAL APPROACHES,
THIS NEW METHODOLOGY CAN HANDLE CUSTOMER COMPLAINTS WITH RESPECT TO
DIFFERENT VARIABLES, THUS ALLOWING ORGANIZATIONS TO FIND THEIR KEY
CUSTOMERS AND KEY COMPLAINTS, AND TO ADDRESS AND PROVIDE SOLUTIONS FOR
THEIR MAJOR COMPLAINTS, HENCE PROMOTING BUSINESS DEVELOPMENT. THE
THESIS ALSO DESCRIBES THE SUCCESSFUL APPLICATION OF THE METHOD TO A
REAL-WORLD CASE: THE VIRTUALLY IMMEASURABLE NUMBER OF COMPLAINTS FROM
TRUCK DRIVERS AT THE PORT CITY FREMANTLE IN WESTERN AUSTRALIA
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
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| dewey-full | 006.3 |
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| dewey-ones | 006 - Special computer methods |
| dewey-raw | 006.3 |
| dewey-search | 006.3 |
| dewey-sort | 16.3 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| doi_str_mv | 10.1007/978-3-319-00324-5 |
| format | Thesis Electronic eBook |
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| genre_facet | Hochschulschrift |
| id | DE-604.BV042730559 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T16:14:46Z |
| institution | BVB |
| isbn | 9783319003245 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028161589 |
| oclc_num | 855544051 |
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| owner_facet | DE-Aug4 DE-898 DE-BY-UBR DE-573 DE-859 DE-634 DE-92 DE-706 DE-863 DE-BY-FWS |
| physical | 1 Online-Ressource (XXII, 349 Seiten) |
| psigel | ZDB-2-ENG ZDB-2-ENG_2013 |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Springer |
| record_format | marc |
| series2 | Springer theses, recognizing 0utstanding Ph.D. research |
| spellingShingle | Faed, Alireza An intelligent customer complaint management system with application to the transport and logistics industry Engineering Engineering economy Management information systems Computational Intelligence Engineering Economics, Organization, Logistics, Marketing Business Information Systems Ingenieurwissenschaften |
| subject_GND | (DE-588)4113937-9 |
| title | An intelligent customer complaint management system with application to the transport and logistics industry |
| title_auth | An intelligent customer complaint management system with application to the transport and logistics industry |
| title_exact_search | An intelligent customer complaint management system with application to the transport and logistics industry |
| title_full | An intelligent customer complaint management system with application to the transport and logistics industry Alireza Faed |
| title_fullStr | An intelligent customer complaint management system with application to the transport and logistics industry Alireza Faed |
| title_full_unstemmed | An intelligent customer complaint management system with application to the transport and logistics industry Alireza Faed |
| title_short | An intelligent customer complaint management system with application to the transport and logistics industry |
| title_sort | an intelligent customer complaint management system with application to the transport and logistics industry |
| topic | Engineering Engineering economy Management information systems Computational Intelligence Engineering Economics, Organization, Logistics, Marketing Business Information Systems Ingenieurwissenschaften |
| topic_facet | Engineering Engineering economy Management information systems Computational Intelligence Engineering Economics, Organization, Logistics, Marketing Business Information Systems Ingenieurwissenschaften Hochschulschrift |
| url | https://doi.org/10.1007/978-3-319-00324-5 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028161589&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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