Verfügbarkeit: Consumer protection

Consumer protection: law and practice ; based on the Consumer Protection Act, 1986

Gespeichert in:

Bibliographische Detailangaben
1. Verfasser:	Singh, Avtar 1932- (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Lucknow Eastern Book 2015
Ausgabe:	5. ed.
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	CXX, A-32, 776 S.
ISBN:	9789351452461

Internformat

MARC


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245	1	0	\|a Consumer protection \|b law and practice ; based on the Consumer Protection Act, 1986 \|c by Avtar Singh
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Datensatz im Suchindex

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adam_text	CONTENTS TABLE OF CASES XXVN CONSUMER PROTECTION ACT, 1986 A-L TO A-32 CONSUMER PROTECTION ACT, 1986 PREAMBLE 1 AIMS AND OBJECTS OF THE ACT 2 IMPORTANCE OF PREAMBLE AS STRESSED BY SUPREME COURT 3 CONSTRUING PROVISIONS IN FAVOUR OF CONSUMER 4 CHAPTER I PRELIMINARY CAUSE OF ACTION ARISING PRIOR TO COMING INTO FORCE OF CHAPTER III ... 7 INTRODUCTION 7 DEFINITIONS 8 WHO IS CONSUMER 14 PURCHASER OF GOODS 15 TRADE SALES 19 SALE IN COURSE OF BUSINESS (SELLER TO SELL IN COURSE OF HIS BUSINESS) 20 BUSINESSES OF ALL KIND COVERED 21 BUYING OR DEALING AS CONSUMER, NOT FOR RESALE OR COMMERCIAL PURPOSE 23 PURCHASES BY CHARITABLE TRUST 28 NON-CONSUMER TRANSACTIONS 28 DISTINCTION BETWEEN COMMERCIAL AND DOMESTIC PURPOSE 30 PURCHASE FOR SELF-EMPLOYMENT 31 APPLICATION OF LIMITATION LAWS 36 AGREEMENT TO PURCHASE 36 FORM OF AGREEMENT 36 VIN CONSUMER PROTECTION-LAW AND PRACTICE PRELIMINARY (CONTD.) HIRER OF SERVICES 36 SERVICES OF COMMERCIAL NATURE 39 HIRING OF SERVICES FOR COMMERCIAL PURPOSE 40 INSURANCE COMPANY NOT A CONSUMER 41 PURCHASER OF IMMOVABLE PROPERTY 41 POSTAL 42 GOVERNMENT GUEST HOUSE 42 PATIENTS 42 PERMITS 43 COMPLAINT AFTER SETTLEMENT OF CLAIM 43 EMPLOYEE WELFARE 43 CONTRACT OF PERSONAL SERVICE EXCLUDED 44 APPROVAL OF BUILDING MAP PLANS 45 APPOINTMENT OF AGENT 45 MEMBER OF COOPERATIVE HOUSING SOCIETY 45 AFTER-SALES SERVICES 45 PASSPORT 46 TRAVELLERS CHEQUES 46 WATER SUPPLY 46 ELECTRICITY 47 CONCURRENT JURISDICTION UNDER ELECTRICITY ACT 47 RATION CARD 48 MUNICIPAL SERVICES 48 FRANCHISEE 48 FARMERS AGREEMENT TO PRODUCE SEEDS 49 JURISDICTION TO DECIDE WHETHER APPLICANT A CONSUMER 49 JUDICIAL REVIEW 51 NATURE OF PROTECTION .. 53 NEW FORUM FOR ENFORCEMENT OF PRODUCT LIABILITY 56 REMEDIES UNDER OTHER LAWS 59 JURISDICTION OF CIVIL COURTS 60 LOK ADALAT (LEGAL SERVICES AUTHORITIES, 1987) 62 ACCIDENT AND RAILWAY CLAIMS TRIBUNAL 62 EMPLOYEES INSURANCE COURT [EIC] ^ 64 MATTERS SUB JUDICE BEFORE CIVIL COURTS 64 PUBLIC INTEREST LITIGATION (PIL) DURING PENDENCY OF CIVIL SUIT . 66 GENUINENESS OF DOCUMENTS 67 BREACH OF CONTRACT 67 TERMS OF CONTRACT 69 CONTENTS IX PRELIMINARY (CONTD.) ARBITRATION CLAUSES 69 RES JUDICATA 70 WRITPETITION 71 OUT OF COURT SETTLEMENT 72 CASES INVOLVING COMPLEX QUESTIONS OF LAW AND FACT 72 DISCRETION OF NATIONAL COMMISSION IN COMPLICATED ISSUES ... 78 PROVISION OF SUMMARY TRIAL: NO GROUND FOR DIRECTING CONSUMER TO APPROACH CIVIL COURT 79 FULL AND FINAL PAYMENT 80 DELAYED FINDING OF COMPLICATED QUESTIONS 80 SUPREME COURT VIEW AS TO APPROACH TO COMPLICATED QUESTIONS 81 BANKING SERVICES 82 INDIAN TELEGRAPH ACT: BILLING DISPUTE 83 WORKERS WELFARE FUND 84 ECONOMIC LOSS 84 CRIMINAL PROCEEDINGS 84 ACCOUNTS 84 RECOVERY OF LOAN 85 DELAY IN DISPOSAL OF COMPLAINT: NO GROUND FOR REJECTION 85 PROCEDURAL HURDLES 86 PRECEDENT 86 CONCURRENT JURISDICTION 86 STATUTORY BODIES 87 CHAPTER II CONSUMER PROTECTION COUNCILS CENTRAL CONSUMER PROTECTION COUNCIL [S. 4] 87 COMPULSORY DUTY OF CONSTITUTING COUNCIL 88 PROCEDURE OF CENTRAL COUNCIL [S. 5] 88 AIMS AND OBJECTS OF THE ACT 89 1. PROTECTION AGAINST HAZARDOUS GOODS 90 CONSUMER PRODUCT SAFETY IN THE US 93 2. RIGHT TO CONSUMER INFORMATION 95 3. RIGHT OF ACCESS TO VARIETY AT COMPETITIVE PRICES 97 4. RIGHT TO DUE ATTENTION AT APPROPRIATE FORUMS 98 5. UNSCRUPULOUS EXPLOITATION, RESTRICTIVE AND UNFAIR TRADE PRACTICES 98 X CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER PROTECTION COUNCILS {CONTD) 6. RIGHT TO CONSUMER EDUCATION 100 CHANGES MADE BY ACT IN EXISTING STRUCTURE OF CONSUMER REMEDIES 101 PRIVITY OF CONTRACT 101 TORT OF NEGLIGENCE 102 EXEMPTION CLAUSES 102 STATE OF ENGLISH LAW 103 STATE OF LAW IN THE US 104 POSITION OF USERS WHO ARE NOT BUYERS 105 STATE CONSUMER PROTECTION COUNCILS [SS. 7 AND 8] 106 CHAPTER III CONSUMER DISPUTES REDRESSAL AGENCIES DISPUTE REDRESSAL AGENCIES 107 DISTRICT FORUMS 108 COMPOSITION [S. 10] 108 ESTABLISHMENT OF DISTRICT FORUMS: RESPONSIBILITY OF STATES .... 109 QUALIFICATION OF MEMBERS 110 DISQUALIFICATIONS 110 APPOINTMENT ON WHOLE-TIME BASIS ILL DUTY TO ESTABLISH FORUMS 112 SALARY OF PRESIDENT OF DISTRICT FORUM 113 TRANSFER OF MEMBERS AND PRESIDENT 113 JURISDICTION OF DISTRICT FORUMS [S. 11] 113 MATTERS OF JURISDICTION 114 PECUNIARY JURISDICTION 115 REVIEW POWER 117 INTERIM ORDERS 117 AMENDMENT OF ORDERS 118 TRANSFER OF CASES [S. 17-A] 118 JURISDICTION TERRITORIAL 119 CLAUSES RESTRICTING JURISDICTION , 121 ESTOPPEL AS TO JURISDICTION 122 EFFECT OF CIVIL SUIT 122 C MPLICATED CONTRACTUAL MATTERS 122 RESTORATION OF COMPLAINT 123 COMPLAINTS AND PROCEDURE 125 MEANING OF COMPLAINT [S. 2(L)(C)] 125 CONTENTS XI CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD) MANNER OF DISPOSAL OF COMPLAINTS 127 COMPLAINANT [S. 2(L)(B)] 128 WHO CAN MAKE COMPLAINT AND ITS MANNER 129 COMPLAINT BY CONSUMER 130 COMPLAINT BY ATTORNEY HOLDER 130 COMPLAINT BY CONSUMER ASSOCIATION 131 COMPLAINT BY MEMBER AGAINST SOCIETY 132 COMPLAINT BY BENEFICIARY OF COOPERATIVE SOCIETY 132 CLAUSES OUSTING JURISDICTION 132 CROSS-OBJECTIONS 133 STATUS QUO DURING PENDENCY 133 PRICE FIXED BY LAW 133 FILING FEE [SUB-S (2)] 133 ADMISSION AND REJECTION OF COMPLAINT [SUB-S (3)] 133 PROCEDURE ON ADMISSION OF COMPLAINT [S. 13] 134 PROCEDURE MANDATORY [S. 13(2)] 138 FAILURE OF COMPLAINANT TO APPEAR [S. 13(2)(C)] 139 PERSONS AGAINST WHOM COMPLAINT CAN BE MADE 139 PERSON [S. 2(L)(M)] 140 SALE IN COURSE OF BUSINESS 140 LABORATORY TESTING 142 PROCEDURE WHERE LABORATORY TESTING NOT POSSIBLE OR NOT REQUIRED 143 REFERENCE TO EXPERT 144 COMPLICATED QUESTIONS 144 APPOINTMENT OF COMMISSION FOR FINDING OUT FACTS 144 VALIDITY OF PROCEEDINGS [S. 13(3)] 145 DUTY OF EXPEDITIOUS DISPOSAL [S. 13(3-A)] 145 ADJOURNMENTS [SUB-S (3-A) PROVISO] 145 INTERIM ORDERS [S. 13(3-B)] 145 POWERS OF CIVIL COURT FOR CERTAIN PURPOSES [S. 13(4)] 145 LAWYERS STRIKE 145 DEATH OF COMPLAINANT OR OPPOSITE PARTY [S. 13(7)] 148 WITHDRAWAL OF COMPLAINT AND RES JUDICATA 148 REVIEW POWER (DISMISSAL OF COMPLAINT AND RESTORATION) 148 SUBJECT-MATTER OF COMPLAINT 149 UNFAIR OR RESTRICTIVE TRADE PRACTICES 150 CAVEAT EMPTOR REPLACED BY CAVEAT VENDITOR 152 XII CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) PROTECTION OF CONSUMERS AGAINST UNFAIR METHODS OR DECEPTIVE PRACTICES 154 SUPREME COURT TRACES THE NEED FOR THE PROVISION 155 OBJECT OF DEFINITION: HONESTY AND TRUTH IN MANUFACTURER-CUSTOMER RELATION 156 FIVE INGREDIENTS OF UNFAIR TRADE PRACTICE AS LAID DOWN BY THE SUPREME COURT 158 ISSUE OF SECURITIES 158 1. FALSE REPRESENTATION [S. 2(L)(R)(L)] 159 FORM OF REPRESENTATION [S. 2(L)(R)(L) EXPLANATION] 161 SOME EXAMPLES 162 STANDARD OR QUALITY, A SUBJECTIVE JUDGMENT 164 ADVERTISEMENT ALSO SUBJECTIVE-MATTER 165 PREVENTIVE MEASURES AND ADMINISTRATIVE ACTION 166 USE OF FOREIGN BRAND NAME 167 FALSE REPRESENTATION AS TO STANDARDS, ETC [S. 2(L)(R)(L)(/)] 167 REPRESENTATION AS TO COMPOSITION 168 STANDARD, ETC OF SERVICES [S. 2(L)(R)(L)()] 169 OLD GOODS DESCRIBED AS NEW [S. 2(L)(R)(L)(M)] I 70 SPONSORSHIP, APPROVAL, ETC [S. 2(L)(R)(L)(/Z;) AND (V)] 170 ARTIFICIAL NEED [S. 2(L)(R)(VI)] 171 WARRANTY OR GUARANTEE [S. 2(L)(R)(L)(Z?H) & (VIII)] 172 MISREPRESENTATION AS TO PRICES [S. 2(L)(R)(L)(I)] 173 DISPARAGEMENT OF GOODS, SERVICES OR TRADE OF OTHERS [S. 2(L)(R)(L)(X)] 174 WARRANTY AS TO DURABILITY, PERFORMANCE 175 UNCONSCIONABLE REPRESENTATIONS 175 2. FALSE OFFER OF BARGAIN PRICE [S. 2(L)(R)(2)] 177 3. SCHEMES OFFERING GIFTS, PRIZES, ETC 178 PRICE REPRESENTATION AS DECEPTIVE TRADE PRACTICE: FREE GOODS WITH OTHER PURCHASES 183 PROPER ADMINISTRATION OF SCHEME 183 4. NON-COMPLIANCE WITH PRESCRIBED STANDARDS [S. 2(L)(R)(4)] . 184 5. HOARDING, DESTRUCTION OR REFUSAL [S. 2(L)(R)(5)J 185 6. SPURIOUS GOODS, DECEPTIVE PRACTICES 185 FAILURE TO KEEP TIME OF DELIVERY 186 RESTRICTIVE TRADE PRACTICE [S. 2(L)(NNN)] 186 PREVENTION OF UNJUST ENRICHMENT 188 ENHANCEMENT OF COMPENSATION BY SUPREME COURT 188 FINDINGS OF THE DISTRICT FORUM [S. 14] 188 CONTENTS XM CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) TYPES OF RELIEF WHICH CAN BE PROVIDED UNDER THE ACT 190 POWER TO ISSUE DIRECTIONS 192 SOME EXAMPLES OF TYPES OF RELIEF 192 COMPENSATION FOR PHYSICAL AND MENTAL HARASSMENT 193 DUTY TO MINIMISE LOSS 194 PROCEEDINGS, DIFFERENCE OF OPINION, INADEQUACY IN FORUM [S. 14(2) AND (2-A)] 194 TYPES OF RELIEF NOT ALLOWED UNDER THE ACT 195 TELEPHONE DIRECTORY SERVICE 196 ANNUAL MEMBERSHIP 196 ELECTRICITY 196 GOVERNMENT ORDERS 197 PROPERTY DEALINGS 197 LANDLORD AND TENANT 197 LAND ACQUISITION 197 PRICING OF PRODUCTS AND SERVICES [S. 2(C)(IV)] 198 QUOTA FIXATION AND ALLOTMENT 199 WATER-SUPPLY 199 JUDICIAL SET-UP 200 POLICE SERVICE 200 SERVICE MATTERS 200 PUBLIC SERVICES 201 GOVERNMENTAL WORKS 201 PENSION SERVICES 203 MUNICIPAL SERVICES 203 MUNICIPAL AGE CERTIFICATE 205 STATUTORY AUTHORITY 205 ACCIDENT RELIEFS 206 INTERIM RELIEF 206 FINDINGS AND SIGNATURE UPON ORDERS [S. 14(2-A)] 206 VACANCY IN OFFICE OR FAILURE IN DISCHARGING FUNCTIONS [S. 14(2)] .. 208 DEFECTIVE GOODS [S. 2(L)(C)()] 209 DEFECT 210 APPLICABLE LEGAL REQUIREMENT 210 REQUIRED BY LAW 211 PROMISED STANDARDS 211 CONSUMER REMEDIES UNDER SALE OF GOODS ACT 213 EXCLUSION CLAUSES IN CONSUMER SALES AND SERVICES NOT ALLOWED . 213 LIMITATION OF LIABILITY IN A SERVICE CONTRACT 213 XIV CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) MERCHANTABLE QUALITY IN CONSUMER SALES 214 QUANTITY OF STICKS IN MATCH-BOX 216 AIR-CONDITIONER 216 DEFECTIVE SCOOTER, MOTORCYCLE, ETC 216 WARRANTY PERIOD 217 TELEVISION 218 VIDEO CASSETTE PLAYER 218 ADULTERATED EDIBLE OIL 218 EUROPEAN-STYLE CLOSET 219 DEFECTIVE CAR 219 DEFECTIVE MOTOR LORRY 223 DEDUCTION FOR USE VALUE 223 COMPUTERS 223 FREE COMPUTER ... 224 PRINTING MACHINERY 224 LASER PRINTER 224 DEFECTIVE UPS 225 DEFECTIVE STABILIZER 225 DEFECTIVE PHOTOCOPIER 225 DEFECTIVE FURNITURE 225 DEFECTIVE CYCLE 226 DEFECTIVE REFRIGERATOR 226 CHILLING UNIT 226 SOLAR WATER HEATERS OF DIFFERENT MAKE 227 PRESSURE COOKER 227 DEFECTIVE LPG CYLINDER 227 DEFECTIVE PLANT AND MACHINERY 227 DEFECTIVE MAGNETIC CRACK DETECTOR 230 DEFECTIVE BEARING 230 MEDICAL EQUIPMENT 230 DEFECTIVE CABLE TV ACCESSORIES 231 MUSICAL FOUNTAIN AT CHILDREN S PARK 231 TRACTOR 231 SUB-STANDARD TRAILER 232 TILLER MACHINE 232 ARRANGEMENT FOR SUPPLY OF GOODS 232 WRONG DESCRIPTION ... 233 DEFECTIVE CEMENT 233 RAW HIDES AND SKINS 234 CONTENTS XV CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) SEEDS 234 CERTIFIED SEEDS 237 BIO-FERTILISER 238 TISSUE CULTURE BANANA PLANT (COMPLEX ISSUES) 238 DEFECTIVE STOREWELL ALMIRAH 238 WRONG MEDICINE DELIVERED BY RETAILER 238 HIRE-PURCHASE 239 TEXTILE 240 FAILURE TO SUPPLY 240 LATE DELIVERY 240 HAND PUMP 241 PUMP SET 241 BURDEN OF PROVING INCONVENIENCE, ETC 241 DAMAGES AND COMPENSATION 241 DEFICIENT SERVICES 242 SERVICE: SUPREME COURT ANALYSIS OF DEFINITION 242 DOCTRINE OF COMMERCIAL PURPOSE NOT APPLICABLE 243 AMENABILITY OF PUBLIC AUTHORITIES TO JURISDICTION UNDER CONSUMER LEGISLATION 244 TEST OF DEFICIENCY 245 IMPOSSIBILITY 248 DEFICIENCY DUE TO FRAUD, ETC 248 PRIVITY OF CONTRACT 248 GOBAR GAS PLANT 251 BUILDING AND HOUSING SERVICES 251 DIRECTION FOR DELIVERY OF POSSESSION 254 DIRECTION FOR EXECUTION OF CONVEYANCE 255 TRANSFER AND EXECUTION OF CONVEYANCE 255 DIRECTION FOR ISSUE OF OCCUPANCY CERTIFICATE 256 REFUND OF EARNEST MONEY AND SUBSEQUENT PAYMENTS AND INTEREST 256 REFUND OF REGISTRATION MONEY 257 WITHDRAWAL OF REGISTRATION 258 MEASUREMENT 258 ADDITIONAL CONSTRUCTION AND COSTS 259 MECHANICAL DEVICES 259 ESCALATION OF CONSTRUCTION COSTS, DELAY, PRICING 260 SCOPE OF JUDICIAL REVIEW IN PRICE ESCALATION 263 DELAY IN GIVING INFORMATION REQUISITE TO SECURE HOUSING LOAN 263 XVI CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) REJECTION OF CLAIM WITHOUT REFERRING TO MERITS 264 UNAPPROVED HOUSING SCHEME 264 UNAUTHORISED, ILLEGAL CONSTRUCTION, DEMOLITION 265 SUBSTANCE CANNOT BE ALTERED BY CLEVER DRAFTING 265 DEFICIENCY IN SERVICE: ORDER FOR REMOVAL 265 BUILDER S RESPONSIBILITY TO PROVIDE VACANT POSSESSION 267 COMPLICATED QUESTIONS IN CONNECTION WITH HOUSING 269 LIMITATION 269 CHANCE FOR FURTHER OPTION TO ALLOTTEES 270 RE-ALLOTTEES 270 PLOT, SHORTFALL IN AREA 271 PLOT, FAILURE OF SERVICE 271 RELIEF TO APPLICANT LEFT OUT OF ALLOTMENT 272 CANCELLATION OF ALLOTMENT BY AUTHORITY BECAUSE OF FAILURE TO PERFORM 273 FAILURE TO PROVIDE PROPERTY 274 CANCELLATION OF ALLOTMENT FOR NON-PAYMENT 274 BURDEN OF PROVING PAYMENT .. 274 CHANGE OF MODE OF ALLOTMENT 275 CORNER VALUE 275 FAILURE TO TAKE NOTE OF INTIMATED CHANGE OF ADDRESS 275 GOVERNMENT HOUSING SERVICES: USE OF SUBSTANDARD MATERIAL 275 COMPENSATION FOR POOR HOUSING SERVICE 278 WHO SHOULD PAY COMPENSATION 281 INABILITY TO DELIVER, REFUND 284 COMPENSATION FOR DELAY 285 SPECIFIC DIRECTIONS IN THE MATTER OF COMPENSATION 288 LIABILITY OF DEVELOPMENT AUTHORITIES TO PAY INTEREST 289 THE SUPREME COURT SUMMARISED THE POSITION ... 294 LIABILITY TO PAY INTEREST ON DELAYED INSTALMENTS 295 MUTUAL DELAY 295 DELAYED CONVERSION OF LEASEHOLD INTO FREEHOLD 295 DIVERSION OF BUILDING FUND 296 COSTS OF NEW COLONIES TO BE BURDEN OF NEWCOMERS 296 PROVISION OF LIFT 297 PROPERTY 297 SANCTIONING OF BUILDING PLAN 297 MEMBERSHIP OF HOUSING SOCIETY 297 CONTENTS XVN CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) TRANSFER OF PLOT 298 HOLIDAY HOME 298 ADVERTISEMENT 298 CYCLE STAND SERVICE 299 PARKING SERVICE 299 ALLOTMENT OF BOOTHS 299 TRANSPORT SERVICES 300 AS SERVICE UNDER CONSUMER PROTECTION ACT 300 JURISDICTION 300 MISDELIVERY BY CARRIERS 300 CONSIGNEE S FAILURE TO TAKE DELIVERY 302 LIABILITY FOR LOSS OR DAMAGE 302 NON-DELIVERY 306 NON-DELIVERY OF BOOKING UNDER OWNER S RISK 308 REFUSAL TO PERFORM CONTRACT OF CARRIAGE 308 CARRIAGE ON SPECIAL TERMS 308 SHIPMENT WITHOUT INSTRUCTIONS 309 CARRIER S DUES 309 DELAY BY CARRIER 309 FAILURE TO COLLECT ORIGINAL DOCUMENTS 309 DELAY IN COLLECTING CONSIGNMENT 309 LOCUS STANDI OF EMPLOYEE TO FILE COMPLAINT 310 ASSIGNMENT 310 NOTICE OF LOSS 310 DEFECTIVE DELIVERY OF MOTOR VEHICLE 311 LUCKY DRAW CONTEST 311 SALE COMMISSION 311 LOANING AGREEMENTS 311 LOANING AND ECONOMIC LOSS 313 PROVISION OF ENGINEERING SERVICE BY LENDER 315 INSURANCE OF PREMISES CONSTITUTING SECURITY 315 GUARANTOR OF LOANS 315 RATES OF INTEREST 315 RELIEF OF INTEREST RATE TO SICK COMPANIES 316 FINANCIAL SERVICES, LOANING AND DELAY 316 NON-COMPLIANCE WITH TERMS AND CONDITIONS OF LOAN 317 DEFAULT IN REPAYMENT OF LOAN 317 RESCHEDULING OF LOAN 318 SHARES AND DEBENTURES 318 ALLOTMENT 318 XVIN CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES {CONTD) TRANSFER OF SHARES 319 ALLOTMENT OF RIGHTS ISSUE 319 INVESTMENT 320 ALLOTMENT IN WRONG NAME 320 COURIER SERVICE 321 TIME OF PERFORMANCE 325 TELEPHONE SERVICE 325 BILLING 325 EXCESS TELEPHONE BILLING 326 SERVICE OF TELEPHONE BILL BY ORDINARY POST 328 STD 328 DEATH OF SUBSCRIBER 328 SHIFTING OF CONNECTION 328 DELAYS 329 DISCONNECTION OF TELEPHONE SERVICE WITHOUT NOTICE 330 BREAKDOWN OF SERVICE 331 LIMITATION: RECTIFICATION OF WRONG TELEPHONE BILLING 331 FREE CALLS 331 ALTERATION OF TERMS AND CONDITIONS OF SERVICE 331 INTEREST ON SECURITY DEPOSIT 332 FAX 332 EPABX SYSTEM 332 INSURANCE 333 COMPLICATED INSURANCE CLAIMS 333 ARBITRATION CLAUSE 335 INSURABLE INTEREST 335 INSURANCE SERVICE 336 CURRENCY IN WHICH CLAIM PAYABLE 339 DAMAGED GOODS ESTIMABLE IN FOREIGN CURRENCY 340 EXCLUSION CLAUSES 340 EFFECTIVE DATE OF POLICY 341 VEHICLE INSURANCE 341 LIABILITY WITHIN LIMITS OF POLICY 344 REMOTE EFFECT OF ACCIDENT 344 THIRD PARTY RISK INSURANCE 345 DRIVER WITHOUT LICENCE, GENUINENESS OF LICENCE 345 INTERNATIONAL LICENCE 347 ASSESSMENT OF LOSS: TOTAL LOSS 347 INSURANCE OF NURSING HOME 347 CONTENTS XIX CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) ISSUE OF COVER NOTE 347 DISHONOUR OF PREMIUM CHEQUE 348 LOSS BY BREACH OF TRUST BY EMPLOYEES 349 THEFT, BURGLARY ROBBERY 349 THEFT BY EMPLOYEES 351 PURCHASER OF INSURED VEHICLE/SHIP 351 SALE OF INSURED VEHICLE 352 COMPLAINANT WITHOUT REGISTRATION CERTIFICATE 352 TIME FOR FILING CLAIMS 352 VALUE AT TIME OF LOSS 353 DEPRECIATION 354 VALUE OF SURVEY REPORT 354 COMPLICATED QUESTIONS AND INTERIM RELIEF 356 HOUSEHOLD AND OFFICE INSURANCE 356 ORNAMENT INSURANCE 357 SHOP INSURANCE: CASH IN TRANSIT 357 SHOW-ROOM 358 HOUSE AND BUILDING INSURANCE 358 DAMAGE BY EARTHQUAKE, HARASSMENT, TORTURE 359 FACTORY INSURANCE 360 DAMAGE BY FIRE 361 STOCK-IN-TRADE IN FACTORY 363 DEDUCTIONS FROM GROSS LOSS 364 STOCK BELONGING TO CUSTOMERS 364 STOCK IN GODOWN 364 LOSS DUE TO WORKERS STRIKE 364 INSURANCE OF PRINTING PRESS 365 LIME KILN INSURANCE AGAINST FIRE 365 CONSTRUCTION WORKS INSURANCE 365 CHANGE OF ADDRESS 365 PLANT AND MACHINERY 366 EQUIPMENT INSURANCE 366 COLD STORE 366 LAB INSURANCE 367 DIAGNOSTIC AND X-RAY EQUIPMENT 367 LIVESTOCK INSURANCE 367 CROP INSURANCE 367 MEDICAL INSURANCE 368 INSURANCE OF EMPLOYEES IN HAZARDOUS JOBS 370 XX CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) JANTA PERSONAL INSURANCE POLICY 370 POLICY FOR FIDELITY OF EMPLOYEES 370 MARINE AND TRANSIT INSURANCE 370 DUTY OF DISCLOSURE 370 CLAIM FOR UNPAID SELLER S LIEN 374 DIVERSION OF VOYAGE 374 INSURANCE FOR TOTAL LOSS NOT APPLICABLE TO PARTIAL LOSS 375 INSURANCE OF FISHING BOATS 375 LOSS BY ADULTERATION IN TRANSIT 375 SUBROGATION 376 JOINT AND SEVERAL LIABILITY 377 TAKING PASSENGERS ON INSURED VEHICLE FOR CARRIAGE OF GOODS . 377 TAKING PASSENGERS IN PRIVATE VEHICLE 379 HIRING OUT INSURED VEHICLE IN BREACH OF POLICY 380 INEFFECTIVE DRIVING LICENCE 380 INSURANCE, DELAY IN PAYMENT 381 MOTOR VEHICLE, DAMAGE BY TERRORIST, RIOTOUS VIOLENCE 384 CHANGING NATURE OF POSSESSION OF VEHICLE 384 ASSIGNMENT OF POLICY 385 BENEFICIARY OF POLICY 386 REPUDIATION 386 RENEWAL OF POLICY 388 DISCHARGE VOUCHER IN FULL AND FINAL SETTLEMENT 388 RIGHT TO SUE EVEN AFTER PAYMENT UNDER POLICY 391 REQUIREMENT OF PROMPT NOTICE 391 LIFE INSURANCE 391 PAYMENT UNDER INSURANCE POLICY 391 DUTY OF DISCLOSURE 393 SECTION 45 (INSURANCE ACT) REVIVAL OF POLICY 396 WRONG POLICY ISSUED UNDER MISTAKE 397 DOUBTFUL CLAIM 398 SUICIDE 398 DISAPPEARANCE OF INSURED PERSON 399 REFUND OF PREMIUM ,, 399 ACCEPTANCE OF LIFE INSURANCE PROPOSAL 399 TERMS OF POLICY 400 MISTAKEN ENTRY OF POLICY VALUE 400 ACCIDENT BENEFIT 400 PERSONAL ACCIDENT POLICY 401 ASSIGNMENT 402 CONTENTS XXI CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) SURRENDER VALUE 402 PAYMENT UNDER GROUP INSURANCE 403 PAYMENT OF PREMIUM THROUGH EMPLOYER 403 PAYMENT OF PREMIUM THROUGH AGENT 404 COLLECTION OF PREMIUM BY LIC AGENT 404 LAPSE OF POLICY ON NON-PAYMENT OF PREMIUM 405 REVIVAL OF POLICY 405 REPLACEMENT OF WRONG POLICY BY CORRECT POLICY AFTER DEATH 405 DELAY IN PRESENTMENT OF PREMIUM CHEQUE, DEATH OF PROPOSER 406 SOCIAL WELFARE SCHEME 406 COLD STORAGE SERVICE 407 BANKING SERVICE 407 GENERAL DUTY OF PROFESSIONALS 407 COMPLEX QUESTIONS OF LAW AND FACT 407 COMPENSATION ONLY FOR LOSS CAUSED BY DEFICIENCY NOT FOR TOTAL LOSS 408 PAYMENT OF CHEQUE DESPITE STOP NOTICE 408 DUTY TO HONOUR CHEQUES 408 COLLECTION OF CHEQUES, ETC 408 DUTY TO INFORM CUSTOMER IF CHEQUE RETURNED 410 BANK S SERVICE CHARGES 410 MICR CHEQUES 410 DISHONOUR OF BANK DRAFT, CHEQUE 411 WITHDRAWAL OF MONEY BY PARTNER 412 DEFECTIVE BANK DRAFT 413 DELAY IN ISSUING DUPLICATE BANK DRAFT 413 OPERATION OF INDIVIDUAL ACCOUNT 413 OPERATION OF DECEASED ACCOUNT 413 DELAY IN PAYMENT OF CROSSED CHEQUE 413 SALE BY BANK OF PLEDGED ARTICLES 414 CONVERSION OF HYPOTHECATION INTO PLEDGE 414 LOSS OF PLEDGED GOLD 414 REALISATION OF SECURITY 414 DUTY TO RETURN SECURITY ON PAYMENT 417 DIVERSION OF SECURITY TO OTHER OUTSTANDINGS 417 DUTY DURING STRIKE PERIOD 418 BANKER S LIEN 418 SUNDRY BANKING SERVICES 420 XXII CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES {CONTD.) LOANING SERVICES 421 RECOVERY THROUGH DEBT RECOVERY TRIBUNAL 423 RECOVERY THROUGH REVENUE AUTHORITIES 423 MORTGAGE OF JOINT FDR 423 DUTY TO PROVIDE NOC * 423 INTEREST RATE ON LOANS 424 INTEREST RATE ON DEPOSITS 424 UNAUTHORISED DEDUCTION 424 MISCONDUCT OF LENDING AUTHORITY 424 ADMINISTRATIVE CHARGES ON LOANING 425 REVERSAL OF WRONG ENTRY 425 WRITING OFF AGRICULTURAL LOANS 425 RECALL OF LOAN: NO DUTY OF LENDING BANK TO INSURE HYPOTHECATED GOODS 425 MUTUAL SETTLEMENT 426 LOCKER 426 FORGERY OF SIGNATURE 427 ENCASHMENT OF BANK GUARANTEE AND LETTER OF CREDIT 429 PAYMENT OF PREMIUM THROUGH BANK 430 IMPROPER DELIVERY OF DOCUMENTS BY BANK 430 SUPPRESSING LETTERS OF CREDIT 430 CREDIT CARD 431 REFUSAL OF SERVICE 431 CANCELLATION OF CREDIT CARD 431 FIXED DEPOSIT SERVICE 431 CURRENT ACCOUNT SERVICE 432 CLAIMS OF INTEREST 432 INTEREST ON EXTRA DEPOSIT UNDER PUBLIC PROVIDENT FUND (PPF) SCHEME 434 ACCOUNT IS PROPERTY, LIABILITY TO SEIZURE 435 REFUND OF BOOKING MONEY 435 AIRLINE SERVICES 435 CANCELLATION OF FLIGHT 437 DISCOMFORT IN BUSINESS CLASS 437 DEATH ON BOARD 437 PILFERAGE 438 LOSS OF TICKETS 438 FAILURE TO PROVIDE RESERVED ACCOMMODATION 438 ARRANGEMENT FOR ALTERNATIVE FLIGHT 439 CONTENTS XXNI CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) NO FLIGHT ON BOOKING DATE 440 INCREASE IN FARE 440 DELAY IN FLIGHT 440 SERVICE OF MEALS 440 MINIMUM SERVICE 440 TRAVEL AGENT 441 LIABILITY OF AGENT FOR AIRLINER 441 CARRIAGE OF GOODS BY AIR 442 CARRIER S AGENT ACTING IN DUAL CAPACITY 445 DUTY IN DELIVERING GOODS 445 DUTY ON ARRIVAL AT DESTINATION 446 CONSIGNEE S FAILURE TO RECEIVE CONSIGNMENT 446 DUTY OF AIRPORT AUTHORITY 446 FOREIGN STATE CARRIER S LIABILITY 447 LIMITATION 447 CONSUMER FORUM AS COURT FOR PURPOSES OF CARRIAGE BY AIR ACT, 1972 448 SUPPLY OF ELECTRICITY 448 POOR MAINTENANCE OF SUPPLY LINES 453 PAYMENT OF BILL 453 RESTRICTION ON USE 453 DISCONNECTION OF POWER SUPPLY, MISUSE, PILFERAGE 453 DISRUPTION OF SUPPLY 455 NON-SUPPLY 455 ERRATIC SUPPLY 455 ARREARS OF CHARGES FOR SUPPLY OF ELECTRICITY 456 RAISING OF CHARGES 458 SERVICE LINE CHARGES 458 REQUEST FOR LOAD REDUCTION 458 REQUEST FOR CONVERSION FROM COMMERCIAL TO DOMESTIC CONNECTION 459 INSTALLATION OF GENERATOR CHANGE-OVER SWITCH 459 ENTITLEMENT TO REBATE 459 REFUND OF OVERCHARGED ELECTRICITY DUTY 459 INJURY TO NON-CONSUMER 460 COMPLICATED ELECTRIC SUPPLY DISPUTE 460 MUNICIPALITY 460 EDUCATIONAL INSTITUTIONS , 461 AMENITIES OF ACADEMIC SERVICES 463 XXIV CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) RESEARCH 464 ADMINISTRATIVE SERVICES , 465 MATTERS OF FEE AND CHARGES 465 FRAUD ON CANDIDATES 465 ADMISSION INTO RECOGNISED COURSE 466 ACCIDENT ON SCHOOL PREMISES 467 EDUCATION AS SERVICE 467 RIGHT TO EDUCATION 471 SWIMMING-POOL TRAINING 471 PURVEYING OF NEWS OR OTHER INFORMATION 471 PUBLISHING 472 EXHIBITION . 474 SERVICE IN THE NATURE OF EMPLOYMENT 474 TAILORING 475 JOB MARKET 476 SERVICES OF TRAVEL AGENCY 476 NURSING-HOMES AND MEDICAL SERVICES 476 MATTERS OF EVIDENCE AND EXPERT OPINION 484 INDEPENDENT MEDICAL OPINION BEFORE INVESTIGATION AGAINST DOCTOR 486 CAESAREAN DELIVERY 486 PREMATURE DELIVERY 487 ECTOPIC PREGNANCY 487 RECANALISATION OPERATION 489 NEGLIGENCE IN SURGERY 489 PROTECTION OF MEDICAL MEN AGAINST FRIVOLOUS COMPLAINTS .... 491 AMPUTATION 491 CANCER TREATMENT 492 PRACTICE IN ONE DISCIPLINE, QUALIFIED IN ANOTHER 492 CAUSAL CONNECTION 498 CONTRIBUTORY NEGLIGENCE OF PATIENT OR THOSE ATTENDING 499 REGISTRATION OF COMPLAINT AGAINST DOCTOR 499 RIGHT TO BE TREATED WITH DIGNITY AS HUMAN RIGHT 499 BLOOD TRANSFUSION , 500 INJECTION 500 FOREIGN MATTER LEFT IN BODY AFTER OPERATION 501 WRONG DIAGNOSIS 502 INCOMPETENT ADVICE 502 ALLERGY DURING TREATMENT 503 CONTENTS XXV CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) ANAESTHESIA 503 BIOPSY 503 WRONG ROD SETTING 503 STERILISATION 503 TUBECTOMY OPERATION 504 OPERATION FOR REMOVAL OF UTERUS 504 DENTIST 505 FREE HOSPITALS 505 NEGLIGENCE OF FORUM S REGISTRY 506 EMPLOYEES STATE INSURANCE HOSPITALS (ESI) 506 CGHS 507 RAILWAY HOSPITALS 507 EX GRATIA PAYMENT BY DOCTOR 507 MATTERS OF COMPENSATION 507 COMPENSATION ON COMPASSIONATE GROUND 508 COMPENSATION WITHOUT PROOF 508 COMPENSATION FOR MENTAL AGONY AND SUFFERING 508 MATTERS RELEVANT AND NOT RELEVANT TO COMPENSATION 508 HOSPITAL INSURANCE 509 JOINT AND SEVERAL LIABILITY 509 NEGLIGENCE OF HOSPITAL 509 ACTIO PERSONALIS MORITUR CUM PERSONA 510 BREACH OF DUTY TO MAINTAIN CONFIDENTIALITY 511 PATHOLOGIST 511 BOOKING VEHICLES, ETC 511 POSTAL SERVICES 513 SPEED POST MONEY ORDER 515 POST OFFICE SAVINGS ACCOUNT 515 POST OFFICE FIXED DEPOSITS 516 DELAY IN DELIVERY OF TELEGRAM 516 DELAY IN DELIVERY OF MONEY ORDER 517 DELIVERY OF WRONG MESSAGE 517 DELIVERY TO AUTHORISED AGENT 517 SPEED POST 517 CHIT FUND 517 REFUND OF DEPOSITS 519 SUPERANNUATION BENEFITS 519 EX GRATIA PAYMENT * 519 PROVIDENT FUND 520 XXVI CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) DISABLED PENSION SCHEME 525 SHARE-BROKER 525 INVESTMENT IN NATIONAL SAVINGS CERTIFICATE 526 INVESTMENT IN INDIRA VIKAS PATRA 526 INVESTMENT IN INDUSTRY 526 INVESTMENT IN UTI 527 MUTUAL FUND 527 INVESTMENT IN SECURITIES 527 PARKING FACILITY 527 RETURN OF SECURITY 528 FORFEITURE OF SECURITY MONEY 528 CARRIER OF PASSENGERS 528 AIR CRASH 530 RAILWAY RESERVATION 531 CLOAK ROOM SERVICE 532 RESPONSIBILITY FOR LUGGAGE 532 DISCRIMINATION IN AMENITIES 533 BUS PASSENGERS 533 HOTEL 534 SICK INDUSTRIAL COMPANIES 534 COSTS 534 TELEPRINTER SERVICES .. 535 DEFECTIVE LIFT 535 VIDEO SERVICES 535 DRY-CLEANING 535 GENERATOR FOR SMALL-SCALE INDUSTRY 536 REFERENCE TO ARBITRATION 536 DUTY OF REASONABLE CARE AND SKILL IN PRACTICE OF PROFESSIONS 536 NEGLIGENCE BY FOREST DEPARTMENT 539 SOLICITOR 539 LEGAL PRACTITIONER 540 PROFESSIONAL ADVICE 540 GAS SERVICE 541 INCOMPETENT HANDLING OF GAS 541 DENIAL OF SERVICE 541 DEALERSHIP OF GAS AGENCY 541 BOATING SERVICES 542 PARTNERSHIP 542 CONTENTS XXVN CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) PRICE [S. 2(L)(C)(IV)] 542 MISLEADING INDICATION OF PRICE 543 PRICE PRINT ON PACKING 545 PRICE FOR HOUSING SERVICES 546 PAYMENT OF SALE PRICE OF BUILDING 548 PRICING OF PRODUCTS OR SERVICES 548 COMPENSATION IN TERMS OF PRICE 548 ELECTRICITY SERVICE CHARGES 549 CHARGES FOR PROFESSIONAL SERVICES 549 AGREED PRICE 549 SALES TAX 550 APPEALS [S. 15] 550 CONDONATION OF DELAY 551 CROSS-OBJECTIONS 554 COMMENCEMENT OF PERIOD 554 REQUIREMENT OF DEPOSIT FOR FILING APPEAL [S. 15 (SECOND PROVISO)] 555 FURTHER EVIDENCE AND OBJECTIONS IN APPEAL 555 APPEAL AGAINST EX PARTE ORDERS 556 SETTING ASIDE EX PARTE ORDERS 556 DISMISSAL IN DEFAULT 557 INCOMPETENT FORUM 557 NON-SPEAKING ORDERS 557 REVIEW 557 NO RELIEF AGAINST PERSON NOT SUED 558 APPEAL IS NOT STAY BY ITSELF 558 STATE COMMISSIONS 558 COMPOSITION OF STATE COMMISSION [S. 16] 560 DISQUALIFICATIONS 561 SELECTION COMMITTEE AND TERMS OF APPOINTMENT 561 CONSULTATION WITH CHIEF JUSTICE 562 APPOINTMENT OF SITTING JUDGE 563 JUDICIAL REVIEW OF APPOINTMENT 563 JURISDICTION OF STATE COMMISSIONS 565 DECLARATORY AND PERMANENT INJUNCTION 566 PLACE OF COMPLAINT OR APPEAL 567 RELIEF BEYOND WHAT IS SOUGHT 568 BRANCH OFFICE 569 CLAIMS UNDER MOTOR VEHICLE ACCIDENTS 569 XXVIII CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) COMPLAINANT TO COME WITH CLEAN HANDS 570 CLAUSES EXCLUDING JURISDICTION 570 WRIT PETITION UNDER ARTICLE 227 571 TRANSFER OF CASES IN THE INTEREST OF JUSTICE 571 PROCEDURE [S. 18] 571 SUPPLY OF DRINKING WATER 573 NON-DELIVERY BY CARRIER 573 APPEALS 574 CONDONATION OF DELAY * 574 DEPOSIT TO BE MADE BY APPELLANT [S. 19 (SECOND PROVISO)] 576 NON-APPLICATION OF MIND TO EVIDENCE 576 WRIT PETITION 576 NATIONAL COMMISSION 577 COMPOSITION OF NATIONAL COMMISSION [S. 20] 579 DISQUALIFICATIONS OF MEMBERS 579 PROCEDURE FOR CONSULTATION WITH CHIEF JUSTICE 580 SELECTION COMMITTEE: TERMS OF APPOINTMENT: RESIGNATION ... 581 JURISDICTION OF NATIONAL COMMISSION [S. 21] 581 ORIGINAL JURISDICTION 581 APPELLATE JURISDICTION 582 REVIEW AND SUPERVISION [S. 21{B)] 582 NEW POINT IN REVISION 588 REQUIREMENT OF PREDEPOSIT 588 DISMISSAL OF REVISION IN DEFAULT 589 REVIEW OF INTEREST RATE 589 HOUSING BOARD ALSO ENTITLED TO CLAIM INTEREST 589 REVIEW OF OWN ORDERS 590 EXPUNGING OF ADVERSE REMARKS 590 INAPPROPRIATE REMEDY 590 REFUSAL TO PROVIDE OPPORTUNITY FOR CROSS-EXAMINATION 591 MEDICAL NEGLIGENCE 591 DISMISSAL OF APPEAL WITHOUT CONSIDERING MERITS 592 DISMISSAL ON THE BASIS OF EX GRATIA PAYMENT 592 EX PARTE DISMIS SAL WITHOUT CONSIDERING MERITS 592 EX PARTE ACCEPTANCE OF CLAIM 593 ENHANCEMENT OF COMPENSATION WITHOUT CLAIM 593 REHEARING 593 ORDERS FOR COMPLIANCE 593 MATTERS OF JURISDICTION 594 MATTERS OF EVIDENCE 595 ERROR IN APPRECIATION OF FACTS AND LAW 596 DECISION WITHOUT NOTICE TO COMPLAINANT 597 CONTENTS XXIX CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) DECISION WITHOUT CONSIDERING ISSUES 597 FORECLOSURE OF ISSUES 598 DISMISSAL BY CRYPTIC, NON-REASONED ORDER 598 DISMISSAL IN LIMINE 598 DECISION WITHOUT CONSIDERING WRITTEN VERSION 599 SETTING ASIDE ORDERS 599 TIME LIMIT FOR REVISION 599 WRIT JURISDICTION 599 REVIEW OF TENDERING PROCESS 600 POWERS AND PROCEDURE OF NATIONAL COMMISSION [S. 22] 600 CONSENSUAL ADJUDICATION, ARBITRATION 601 INTEREST ON AMOUNT OF COMPENSATION 601 ADJOURNMENT 602 WRIT PETITION (EXHAUSTION OF ALTERNATIVE REMEDIES) 602 SETTING ASIDE OF EX PARTE ORDERS 602 TRANSFER OF CASES 603 CIRCUIT BENCHES 603 VACANCY IN THE OFFICE OF PRESIDENT 603 APPEALS [S. 23] 604 REMAND FOR DISPOSAL ON MERITS 605 ENHANCEMENT OF COMPENSATION 605 SCOPE OF INTERFERENCE IN APPEAL 606 APPEAL OVER A TRIVIAL MATTER 606 DEPOSIT [S. 23 (SECOND PROVISO)] 606 FINALITY OF ORDERS [S. 24] 606 PERIOD OF LIMITATION 607 EFFECT OF EXPIRY OF LIMITATION 607 PATENT AND LATENT EFFECT OF MEDICAL NEGLIGENCE 612 STAGE FOR RAISING DEFENCE OF LIMITATION 612 CONDONATION OF DELAY [SUB-S. (2)] 612 WHERE NO APPLICATION FOR CONDONATION FILED 617 CONTINUING WRONG 617 COMPLAINT AFTER EXHAUSTING DEPARTMENTAL REMEDY 617 CONTRACT TO THE CONTRARY: CUTTING SHORT PERIOD OF LIMITATION 618 ADMINISTRATIVE CONTROL BY NATIONAL AND STATE COMMISSIONS ... 618 PUNJAB RULES [R. 3(5)] 619 ENFORCEMENT OF ORDERS [S. 25] 620 DISMISSAL OF FRIVOLOUS OR VEXATIOUS COMPLAINTS [S. 26] .. 621 INFRUCTUOUS, FRIVOLOUS APPEAL 624 COSTS 624 PENALTIES 625 NO PENAL PROCEEDING DURING PENDENCY OF APPEAL 627 XXX CONSUMER PROTECTION-LAW AND PRACTICE CONSUMER DISPUTES REDRESSAL AGENCIES (CONTD.) ABATEMENT OF PROCEEDINGS * 627 APPLICATION FOR EXECUTION OF ORDERS 628 CHAPTER IV MISCELLANEOUS ACTIONS IN GOOD FAITH 629 SERVICE OF NOTICE 630 EX PARTE DECISION 630 REMOVAL OF DIFFICULTIES [S. 29] 631 VACANCY AND DEFECT IN APPOINTMENT 631 POWER TO MAKE RULES 632 CONSUMER PROTECTION RULES, 1987 1. SHORT TITLE AND COMMENCEMENT 635 2. DEFINITIONS 635 2-A. STATE GOVERNMENTS TO RECOGNISE A LABORATORY AS AN APPROPRIATE LABORATORY 635 3. THE CONSTITUTION OF THE CENTRAL CONSUMER PROTECTION COUNCIL AND THE WORKING GROUPS 636 4. PROCEDURE OF THE CENTRAL COUNCIL 637 5. PLACE OF THE NATIONAL COMMISSION 637 6. WORKING DAYS AND OFFICE HOURS OF THE NATIONAL COMMISSION 637 7. SEAL AND EMBLEM 637 8. SITTINGS OF THE NATIONAL COMMISSION 637 9. STAFF OF THE NATIONAL COMMISSION 637 10. ADDITIONAL POWERS OF THE NATIONAL COMMISSION, STATE COMMISSION AND DISTRICT FORUM 638 11. SALARIES, HONORARIUM AND OTHER ALLOWANCES OF THE PRESIDENT AND MEMBERS OF THE NATIONAL COMMISSION 638 12. TERMS AND CONDITIONS OF SERVICE OF THE PRESIDENT AND MEMBERS OF THE NATIONAL COMMISSION 639 13. REMOVAL OF PRESIDENT OR MEMBERS FROM OFFICE IN CERTAIN CIRCUMSTANCES 639 14. PROCEDURE TO BE FOLLOWED BY THE NATIONAL COMMISSION 640 15. PROCEDURE FOR HEARING THE APPEAL 640 15-A. SITTING OF THE NATIONAL COMMISSION AND SIGNING OF ORDERS .. 641 16. MANNER OF DEPOSIT OF AMOUNT IN APPEALS BEFORE SUPREME COURT 642 CONTENTS XXXI CONSUMER PROTECTION RULES, 1987 (CONTD.) SCHEDULE I 642 SCHEDULE II _ # 642 ANNEXURE 642 CONSUMER PROTECTION REGULATIONS, 2005 643 CONSUMER PROTECTION REGULATIONS, 2014 651 APPENDIX I PRACTICE NOTES COMPLAINT 661 SORTING OUT JURISDICTION 661 PLURALITY OF OPPOSITE PARTIES 662 DRAFTING COMPLAINT 663 MODE OF PRESENTING COMPLAINT 664 CONTENTS OF COMPLAINT 664 VERIFICATION 665 DOCUMENTS TO BE ATTACHED 665 AFFIDAVIT 667 PERMISSION FOR CROSS-EXAMINATION 668 EXPERT OPINION 668 EXPERT OPINION THROUGH AFFIDAVIT 669 EVIDENCE BY AFFIDAVIT 669 APPRECIATION OF EVIDENCE 669 NUMBER OF COPIES 670 NOTICE BEFORE COMPLAINT 670 WRITTEN STATEMENT OR RESPONSE TO COMPLAINT 671 CONTENTS OF REPLY 671 ACTUAL APPEARANCE 673 APPEARANCE THROUGH AGENT 674 APPLICATION FOR PERMISSION FOR REPRESENTATIVE ACTION (COMMON CAUSE) 674 JOINDER OF PARTIES, IMPLEADMENT 677 PERSONAL LIABILITY OF COMPANY DIRECTOR 680 INSURANCE COMPANY AS CO-COMPLAINANT 680 OPPORTUNITY TO NEWLY IMPLEADED PARTY 680 APPLICATION FOR AMENDMENT OF PLEADINGS 681 XXXN CONSUMER PROTECTION-LAW AND PRACTICE PRACTICE NOTES (CONTD.) APPLICATION FOR SEIZURE AND PRODUCTION OF DOCUMENTS 681 APPLICATION FOR PRODUCTION OF DOCUMENTS 681 APPLICATION UNDER SECTION 27 FOR PUNISHMENT FOR VIOLATION OF ORDERS 682 APPLICATION UNDER SECTION 25 FOR EXECUTION OF DECREE/ORDER 682 APPLICATION FOR CONDONATION OF DELAY 682 APPEALS [R. 15] 683 NOTES 684 NOTES 685 APPEAL AGAINST FINDINGS OF FACT 685 FORMAT OF APPEALS 685 CROSS-OBJECTIONS 686 ADJOURNMENT 686 TIME LIMIT FOR FILING REVISION PETITION BEFORE NATIONAL COMMISSION 687 SPECIAL LEAVE PETITION AGAINST INTERIM ORDERS OF NATIONAL COMMISSION 687 COMPENSATION 688 STATUS OF THE PERSON INJURED 690 IMPACT OF EXCISE CUT 691 BURDEN OF SHOWING LOSS 691 REVIEW [S. 22] 693 MISCELLANEOUS PETITION BEFORE NATIONAL COMMISSION 693 MENTAL PAIN AND SUFFERING 694 ESTIMATED AMOUNT 695 NO COMPENSATION FOR INDIRECT OR REMOTE LOSSES 695 COSTS 695 DETENTION OF OFFICER, ATTACHMENT OF PROPERTY NOT REQUIRED 696 APPROPRIATE STEPS FOR AVOIDING DELAY IN DISPOSAL OF COMPLAINTS . 696 APPENDIX II DELHI CONSUMER PROTECTION RULES, 1987 697 UP. CONSUMER PROTECTION RULES, 1987 704 APPENDIX III REDRESSAL AGENCIES UNDER THE CONSUMER PROTECTION ACT, 1986 717 SUBJECT INDEX 755
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spelling	Singh, Avtar 1932- Verfasser (DE-588)13054373X aut Consumer protection law and practice ; based on the Consumer Protection Act, 1986 by Avtar Singh 5. ed. Lucknow Eastern Book 2015 CXX, A-32, 776 S. txt rdacontent n rdamedia nc rdacarrier SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028153208&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Singh, Avtar 1932- Consumer protection law and practice ; based on the Consumer Protection Act, 1986
title	Consumer protection law and practice ; based on the Consumer Protection Act, 1986
title_auth	Consumer protection law and practice ; based on the Consumer Protection Act, 1986
title_exact_search	Consumer protection law and practice ; based on the Consumer Protection Act, 1986
title_full	Consumer protection law and practice ; based on the Consumer Protection Act, 1986 by Avtar Singh
title_fullStr	Consumer protection law and practice ; based on the Consumer Protection Act, 1986 by Avtar Singh
title_full_unstemmed	Consumer protection law and practice ; based on the Consumer Protection Act, 1986 by Avtar Singh
title_short	Consumer protection
title_sort	consumer protection law and practice based on the consumer protection act 1986
title_sub	law and practice ; based on the Consumer Protection Act, 1986
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028153208&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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