Crisis communication: 2 Theory development in crisis communication
Gespeichert in:
| Weitere Verfasser: | |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Los Angeles [u.a.]
Sage
2014
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| Schriftenreihe: | Sage Benchmarks in communication
Sage Benchmarks in communication |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | vii, 410 S. graph. Darst. |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Bd. 2. Crisis communication. Theory development in crisis communication
Autor:
Jahr: 2014
Contents
Volume II: Theory Development in
Crisis Communication
Introduction: Theory Development in Crisis Communication
W. Timothy Coombs ix
A. Contingency Theory
24. Making Sense Sensibly in Crisis Communication: How Publics
Crisis Appraisals Influence Their Negative Emotions, Coping
Strategy Preferences, and Crisis Response Acceptance 3
YanJin
25. Emotions Matter in Crisis: The Role of Anger and Sadness in the
Publics Response to Crisis News Framing and Corporate
Crisis Response 37
Hyo J. Kim and Glen T. Cameron
26. The Effects of Threat Type and Duration on Public Relations
Practitioner s Cognitive, Affective, and Conative Responses in
Crisis Situations 69
Yan Jin and Glen T. Cameron
27. Integrated Crisis Mapping: Toward a Publics-Based, Emotion-
Driven Conceptualization in Crisis Communication 95
Yan Jin, Augustine Pang and Glen T. Cameron
B. Situational Crisis Communication Theory
28. Choosing the Right Words: The Development of Guidelines for the
Selection of the Appropriate Crisis-Response Strategies 109
W. Timothy Coombs
29. Restoring Reputations in Times of Crisis: An Experimental Study
of the Situational Crisis Communication Theory and the
Moderating Effects of Locus of Control 133
An-Sofie Claeys, Verolien Cauberghe and Patrick Vyncke
30. Helping Crisis Managers Protect Reputational Assets: Initial Tests
of the Situational Crisis Communication Theory 145
W. Timothy Coombs and Sherry J. Holladay
31. The Negative Communication Dynamic: Exploring the Impact of
Stakeholder Affect on Behavioral Intentions 161
W. Timothy Coombs and Sherry J. Holladay
32. An Empirical Analysis of Image Restoration: Texaco s
Racism Crisis 175
Timothy Coombs and Lainen Schmidt
33. Stakeholder Attributions in Crises: The Effects of Covariation
Information and Attributional Inferences on Organizational
Reputation 191
Andreas Schwarz
34. Message Strategies and Forgiveness during Crises: Effects of
Causal Attributions and Apology Appeal Types on Forgiveness 219
Bitt Beach Moon and Yunna Rhee
35. Situational Crisis Communication Theory (SCCT) 237
W Timothy Coombs
C. Rhetorical Arena
36. Apologizing in a Globalizing World: Crisis Communication and
Apologetic Ethics 243
Finn Frandsen and Winni Johansen
D. Discourse of Renewal
37. Effective Crisis Management through Established Stakeholder
Relationships: Maiden Mills as a Case Study 263
Robert R. Ulmer
38. Expanding the Parameters of Crisis Communication: From Chaos
to Renewal 281
Matthew W. Seeger, Timothy L. Sellnow and Robert R. Ulmer
E. Complexity
39. Symmetry Contingency Complexity: Accommodating Uncertainty
in Public Relations Theory 299
Priscilla Murphy
E Practitioner Focus
40. How Do the News Media Frame Crises? A Content Analysis of
Crisis News Coverage 317
Seon-Kyoung An and Karla K. Gower
41. Stormy Weather: Testing Stealing Thunder as a Crisis
Communication Strategy to Improve Communication Flow
between Organizations and Journalists 329
Laura M. Arpan and Donnalyn Pompper
42. Crisis Response and Crisis Timing Strategies, Two Sides of the
Same Coin 349
An-Sofve Claeys and Verolien Cauberghe
43. Crisis Planning and Preparedness in the United States Tourism
Industry 359
Lori Pennington-Gray, Brijesh Thapa, Kyriaki Kaplanidou,
Ignatius Cahyanto and Elaine McLaughlin
44. The Role of Human Resource Development Competencies in
Facilitating Effective Crisis Communication 375
Anne H. Reilly
45. Public Relations and Crisis Communication: Organizing
and Chaos 395
Matthew W Seeger, Timothy L. Sellnow and Robert R. Ulmer
|
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| illustrated | Illustrated |
| indexdate | 2024-07-10T07:07:02Z |
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| language | English |
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| series2 | Sage Benchmarks in communication |
| spelling | Crisis communication 2 Theory development in crisis communication Ed. by W. Timothy Coombs Los Angeles [u.a.] Sage 2014 vii, 410 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Sage Benchmarks in communication Coombs, W. Timothy 1960- (DE-588)1046749838 edt (DE-604)BV042667326 2 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028099482&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Crisis communication |
| title | Crisis communication |
| title_auth | Crisis communication |
| title_exact_search | Crisis communication |
| title_full | Crisis communication 2 Theory development in crisis communication Ed. by W. Timothy Coombs |
| title_fullStr | Crisis communication 2 Theory development in crisis communication Ed. by W. Timothy Coombs |
| title_full_unstemmed | Crisis communication 2 Theory development in crisis communication Ed. by W. Timothy Coombs |
| title_short | Crisis communication |
| title_sort | crisis communication theory development in crisis communication |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028099482&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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