Verfügbarkeit: A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)

A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL):

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Bibliographische Detailangaben
1. Verfasser:	Gerdewal, M. Tarek (VerfasserIn)
Format:	Abschlussarbeit Buch
Sprache:	English
Veröffentlicht:	Hamburg Kovač 2015
Schriftenreihe:	Schriftenreihe Studien zur Wirtschaftsinformatik 89
Schlagworte:	Organisation Informationsmanagement IT Organisation Stakeholder Management IT Asset Management SOA IT Service Operation Information Management Business Communication Hochschulschrift
Online-Zugang:	Ausführliche Beschreibung Inhaltsverzeichnis
Beschreibung:	XIX, 170 S. graph. Darst. 21 cm, 249 g
ISBN:	9783830084327 3830084323

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MARC


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Datensatz im Suchindex

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adam_text	TABLE OF CONTENTS ACKNOWLEDGEMENT V ABSTRACT VII ABBREVIATIONS XIII LIST OF FIGURES XV LIST OF TABLES XVII INTRODUCTION 1 CHAPTER 1. BUSINESS COMMUNICATION IN INFORMATION TECHNOLOGY ORGANIZATIONS 5 1.1 IT DEVELOPMENTS OF THE RECENT YEARS 6 1.2 ORGANIZATIONAL AND TECHNICAL CHANGES 8 1.2.1 INFORMATION SYSTEMS MANAGEMENT 9 1.2.2 INFORMATION SYSTEMS STRATEGY 15 * 1.2.3 INFORMATION SYSTEMS PLANNING 16 1.2.4 INFORMATION MANAGEMENT 17 1.3 INFORMATION TECHNOLOGY INFRASTRUCTURE 20 1.3.1 INFORMATION TECHNOLOGY SERVICE MANAGEMENT 20 1.3.2 THE IT INFRASTRUCTURE LIBRARY 25 IX HTTP://D-NB.INFO/106855018X CHAPTER 2. RESEARCH 29 2.1 RESEARCH MODEL 30 2.2 RESEARCH QUESTIONS AND HYPOTHESES 32 2.3 METHODOLOGY 39 2.3.1 OPERATIONALIZATION 39 2.3.2 RELIABILITY AND VALIDITY 43 2.3.3 QUANTITATIVE RESEARCH DESIGN 43 2.3.3.1 QUESTIONNAIRE DESIGN 49 2.3.3.2 SURVEY QUESTIONS AND SCALES 50 2.3.3.2.1 PREDICTOR VARIABLES 51 2.3.3.2.2 MEDIATOR VARIABLES 52 2.3.3.2.3 OUTCOME VARIABLES 53 2.3.3.3 QUANTITATIVE ANALYSIS TECHNIQUES 55 2.3.3.3.1 DESCRIPTIVE ANALYSIS 57 2.3.3.3.2 MEDIATION ANALYSIS 65 2.4 DATA ANALYSIS AND RESULTS J67 2.4.1 DEMOGRAPHIC INFORMATION 67 2.4.2 FACTOR ANALYSIS 70 2.4.2.1 PREDICTOR VARIABLES 71 2.4.2.2 MEDIATOR VARIABLES 75 2.4.2.3 OUTCOME VARIABLES 79 X 2.4.3 DATA ANALYSIS AND TESTING OF HYPOTHESES 82 2.4.4 EXPLORATIVE RESULTS 116 2.4.5 CONFIRMATIVE RESULTS 119 DISCUSSION, RECOMMENDATIONS, CONCLUSION 127 REFERENCES 133 CURRICULUM VITAE 145 APPENDIX A-L. RELATIONSHIP BETWEEN RESEARCH QUESTIONS, HYPOTHESES AND VARIABLES 147 APPENDIX A-2. DEFINITION OF RESEARCH VARIABLES 149 APPENDIX A-3. SURVEY QUESTIONS AND SCALES 150 APPENDIX A-4. ANTI-IMAGE CORRELATION MATRIX OF PREDICTOR VARIABLES 154 APPENDIX A-5. ANTI-IMAGE CORRELATION MATRIX OF MEDIATOR VARIABLES 155 APPENDIX A ; 6. ANTI-IMAGE CORRELATION MATRIX OF OUTCOME VARIABLES 156 APPENDIX A-8. CORRELATIONS 158 APPENDIX A-9. MEDIATION ANALYSIS 161 XI
any_adam_object	1
author	Gerdewal, M. Tarek
author_GND	(DE-588)1070480533
author_facet	Gerdewal, M. Tarek
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author_sort	Gerdewal, M. Tarek
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dewey-full	658.4038
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.4038
dewey-search	658.4038
dewey-sort	3658.4038
dewey-tens	650 - Management and auxiliary services
discipline	Informatik Wirtschaftswissenschaften
format	Thesis Book
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spelling	Gerdewal, M. Tarek Verfasser (DE-588)1070480533 aut A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL) M. Tarek Gerdewal Hamburg Kovač 2015 XIX, 170 S. graph. Darst. 21 cm, 249 g txt rdacontent n rdamedia nc rdacarrier Schriftenreihe Studien zur Wirtschaftsinformatik 89 Zugl.: Nicosia, Cyprus Internat. Univ., Diss., 2015 Organisation (DE-588)4043774-7 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf IT Organisation Stakeholder Management IT Asset Management SOA IT Service Operation Information Management Business Communication (DE-588)4113937-9 Hochschulschrift gnd-content Informationsmanagement (DE-588)4114012-6 s Organisation (DE-588)4043774-7 s DE-604 Schriftenreihe Studien zur Wirtschaftsinformatik 89 (DE-604)BV012163672 89 X:MVB text/html http://www.verlagdrkovac.de/978-3-8300-8432-7.htm Ausführliche Beschreibung DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028075328&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Gerdewal, M. Tarek A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL) Schriftenreihe Studien zur Wirtschaftsinformatik Organisation (DE-588)4043774-7 gnd Informationsmanagement (DE-588)4114012-6 gnd
subject_GND	(DE-588)4043774-7 (DE-588)4114012-6 (DE-588)4113937-9
title	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)
title_auth	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)
title_exact_search	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)
title_full	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL) M. Tarek Gerdewal
title_fullStr	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL) M. Tarek Gerdewal
title_full_unstemmed	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL) M. Tarek Gerdewal
title_short	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL)
title_sort	a business communication design for information technology it organizations based on information technology infrastructure library itil
topic	Organisation (DE-588)4043774-7 gnd Informationsmanagement (DE-588)4114012-6 gnd
topic_facet	Organisation Informationsmanagement Hochschulschrift
url	http://www.verlagdrkovac.de/978-3-8300-8432-7.htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028075328&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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