Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Berkeley, CA
Apress
2015
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| Schlagworte: | |
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| Beschreibung: | 1 Online-Ressource (VIII, 152 p.) |
| ISBN: | 9781484208021 |
| DOI: | 10.1007/978-1-4842-0802-1 |
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Datensatz im Suchindex
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| adam_text |
MANAGING YOUR OUTSOURCED IT SERVICES PROVIDER
/ UPADRISTA, VENKATESH
: 2015
ABSTRACT / INHALTSTEXT
MANAGING YOUR OUTSOURCED IT SERVICES PROVIDER TEACHES EXECUTIVES AND
MANAGERS OF ORGANIZATIONS HOW TO UNLEASH THE FULL POTENTIAL OF THEIR
OUTSOURCED IT SERVICES WORKFORCE AND IT-ENABLED BUSINESS PROCESSES
SAFELY AND PROFITABLY. DRAWING ON TWO DECADES OF EXPERIENCE MANAGING
CLIENT RELATIONSHIPS FOR GLOBAL IT SERVICES COMPANIES, VENKATESH
UPADRISTA GUIDES OUTSOURCING ORGANIZATIONS AROUND THE HAZARDS OF
GEOGRAPHIC DISTANCE, LINGUISTIC MISCOMMUNICATION, ORGANIZATIONAL
MISMATCH, AND FUNCTIONAL DISPARITY BETWEEN RECEIVER REQUIREMENTS AND
PROVIDER CAPABILITIES. THE FIRST HALF OF THE BOOK DESCRIBES WHAT AN
OUTSOURCING ORGANIZATION NEEDS TO KNOW ABOUT THE IT SERVICES PROVIDERS
INDUSTRY IN GENERAL TO DEAL INTELLIGENTLY WITH SPECIFIC PROVIDERS:
NAMELY, THE INDUSTRY’S ORGANIZATIONAL TYPES, STRATEGIC DRIVERS,
COMPETITIVE LABOR MARKET CONSTRAINTS, AND TACTICS FOR HITTING P&L
TARGETS. THE SECOND HALF OF THE BOOK TEACHES OUTSOURCERS HOW TO EVALUATE
PROSPECTIVE PROVIDERS, CRAFT SERVICE LEVEL AGREEMENTS, FORMALIZE BEST
PRACTICES, AND MANAGE THE FULL GAMUT OF RECEIVER─PROVIDER
RELATIONSHIPS TO OPTIMIZE OUTCOME IN TERMS OF COST, TIMELINESS, AND
QUALITY OF SERVICES RECEIVED. THE DESCRIPTIONS AND PRESCRIPTIONS IN
MANAGING YOUR OUTSOURCED IT SERVICES PROVIDER APPLY EQUALLY TO ONSHORE
AND OFFSHORE OUTSOURCING, BUT EXAMPLES AND CASE STUDIES FOCUS ON
OFFSHORING. IN ADDITION, UPADRISTA ANALYZES THE ADVANTAGES,
DISADVANTAGES, AND SPECIAL CONSIDERATIONS AND CAVEATS OF SINGLE PROVIDER
OUTSOURCING AND CAPTIVE CENTERS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. |
| any_adam_object | 1 |
| author | Upadrista, Venkatesh |
| author_GND | (DE-588)1072852527 |
| author_facet | Upadrista, Venkatesh |
| author_role | aut |
| author_sort | Upadrista, Venkatesh |
| author_variant | v u vu |
| building | Verbundindex |
| bvnumber | BV042602458 |
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| dewey-full | 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-1-4842-0802-1 |
| format | Electronic eBook |
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| oclc_num | 899177158 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-739 DE-92 DE-2070s DE-703 DE-634 DE-Aug4 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-859 DE-1043 DE-1046 DE-573 DE-M347 DE-1049 DE-824 DE-860 DE-898 DE-BY-UBR DE-861 DE-1051 DE-706 |
| owner_facet | DE-473 DE-BY-UBG DE-739 DE-92 DE-2070s DE-703 DE-634 DE-Aug4 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-859 DE-1043 DE-1046 DE-573 DE-M347 DE-1049 DE-824 DE-860 DE-898 DE-BY-UBR DE-861 DE-1051 DE-706 |
| physical | 1 Online-Ressource (VIII, 152 p.) |
| psigel | ZDB-2-SBE ZDB-2-SBE_2015 |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Apress |
| record_format | marc |
| spellingShingle | Upadrista, Venkatesh Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce Dienstleistungszentrum (DE-588)4278307-0 gnd Outsourcing (DE-588)4127582-2 gnd IT-Abteilung (DE-588)4011159-3 gnd Wirtschaftswissenschaften (DE-588)4066528-8 gnd |
| subject_GND | (DE-588)4278307-0 (DE-588)4127582-2 (DE-588)4011159-3 (DE-588)4066528-8 |
| title | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce |
| title_auth | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce |
| title_exact_search | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce |
| title_full | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce by Venkatesh Upadrista |
| title_fullStr | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce by Venkatesh Upadrista |
| title_full_unstemmed | Managing Your Outsourced IT Services Provider How to Unleash the Full Potential of Your Global Workforce by Venkatesh Upadrista |
| title_short | Managing Your Outsourced IT Services Provider |
| title_sort | managing your outsourced it services provider how to unleash the full potential of your global workforce |
| title_sub | How to Unleash the Full Potential of Your Global Workforce |
| topic | Dienstleistungszentrum (DE-588)4278307-0 gnd Outsourcing (DE-588)4127582-2 gnd IT-Abteilung (DE-588)4011159-3 gnd Wirtschaftswissenschaften (DE-588)4066528-8 gnd |
| topic_facet | Dienstleistungszentrum Outsourcing IT-Abteilung Wirtschaftswissenschaften |
| url | https://doi.org/10.1007/978-1-4842-0802-1 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028035503&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT upadristavenkatesh managingyouroutsourceditservicesproviderhowtounleashthefullpotentialofyourglobalworkforce |