Introduction to health care management:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Burlington, Mass.
Jones & Bartlett Learning
c2012
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXX, 494 S. graph. Darst. 24 cm |
| ISBN: | 9780763790868 0763790869 |
Internformat
MARC
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|---|---|---|---|
| 001 | BV042558968 | ||
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| 020 | |a 9780763790868 |c pbk. |9 978-0-7637-9086-8 | ||
| 020 | |a 0763790869 |c pbk. |9 0-7637-9086-9 | ||
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| 245 | 1 | 0 | |a Introduction to health care management |c ed. by Sharon B. Buchbinder ... |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Burlington, Mass. |b Jones & Bartlett Learning |c c2012 | |
| 300 | |a XXX, 494 S. |b graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Führung | |
| 650 | 4 | |a Health services administration | |
| 650 | 4 | |a Health Services Administration | |
| 650 | 4 | |a Efficiency, Organizational | |
| 650 | 4 | |a Health Care Costs | |
| 650 | 4 | |a Leadership | |
| 650 | 4 | |a Organizational Case Studies | |
| 700 | 1 | |a Buchbinder, Sharon B. |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027992697&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027992697 | ||
Datensatz im Suchindex
| _version_ | 1804153331407388673 |
|---|---|
| adam_text | Titel: Introduction to Health Care Management
Autor: Buchbinder, Sharon B
Jahr: 2012
vi Contents
Leadership Styles.......................................26
Leadership Competencies.................................27
Leadership Protocols....................................27
Governance...........................................29
Barriers and Challenges..................................31
Ethical Responsibility....................................32
Leaders Looking to the Future.............................33
CHAPTER 3 Management and Motivation.............................39
Nancy H. Shanks andAmy Dore
Introduction...........................................39
Motivated vs. Engaged-Are the Terms the Same?...............40
Motivation-The Concept................................40
Why Motivation Matters.................................41
History of Motivation...................................42
Theories of Motivation...................................43
A Bit More about Incentives and Rewards....................47
Misconceptions about Motivation and Employee Satisfaction.....48
Motivational Strategies...................................50
Motivating Across Generations.............................51
Conclusion............................................52
CHAPTER 4 Organizational Behavior and Management Thinking..........57
Sheila K. McGinnis
Introduction...........................................57
The Field of Organizational Behavior........................58
Organizational Behavior s Contribution to Management.........58
Key Topics in Organizational Behavior......................59
Organizational Behavior Issues in Health Organization.........59
How Thinking Influences Organizational Behavior.............60
Managing and Learning..................................69
How to Work with Thinking .............................70
Conclusions...........................................73
Contents vii
CHAPTER 5 Strategie Planning.....................................77
Susan Judd Casciani
Introduction...........................................77
Purpose and Importance of Strategie Planning.................78
The Planning Process....................................78
SWOTAnalysis........................................80
Strategy Identification and Selection........................86
Rollout and Implementation..............................88
Outcomes Monitoring and Control.........................89
Strategy Execution......................................90
Strategie Planning and Execution: The Role of
the Healthcare Manager..................................92
Conclusion............................................92
CHAPTER 6 Healthcare Marketing...................................95
Ruth Chavez and Nancy Sayre
Introduction...........................................95
What Is Marketing?.....................................96
A Brief History of Marketing in Health Care..................98
The Strategie Marketing Process..........................100
Understanding Marketing Management.....................102
Healthcare Buyer Behavior...............................105
Marketing Mix........................................107
Marketing Plan........................................108
Ethics and Social Responsibility...........................108
Conclusion...........................................108
CHAPTER7 Quality Improvement Basics............................113
Eric S. Williams, Grant T. Savage, and Dennis G. Stambaugh
Introduction..........................................113
Defining Quality in Health Care..........................114
Why Is Quality Important?..............................115
Key Leaders in Quality Improvement.......................117
viii Contents
Baldrige Award Criteria: A Strategie Framework for
Quality Improvement...................................118
Common Elements of Quality Improvement.................120
Two Approaches to Quality Improvement ..................122
Quality Improvement Tools..............................125
Conclusion...........................................129
CHAPTER 8 Information Technology...............................133
Tressa Springmann
Introduction..........................................133
Information Systems Used by Managers.....................134
The Electronic Medical Record (EMR).....................136
The Challenges to Clinical System Adoption.................139
The Future of Healthcare Information Technology (HIT):
The Vision of an Integrated U.S. Healthcare System...........141
The Impact of Information Technology on
the Healthcare Manager.................................142
Conclusion...........................................143
CHAPTER 9 Financing Health Care and Health Insurance...............147
Nancy H. Shanks
Introduction..........................................147
Introduction to Health Insurance..........................150
Brief History of Health Insurance.........................150
Characteristics of Health Insurance........................152
Private Health Insurance Coverage.........................155
The Evolution of Social Insurance.........................159
Major Players in the Social Insurance Arena ...............162
Statistics on Health Insurance Coverage and Costs.............173
Those Not Covered-The Uninsured......................175
Conclusion...........................................178
Contents ix
CHAPTER 10 Managing Costs and Revenues...........................183
Kevin D. Zeiler
Introduction..........................................184
What Is Financial Management and Why Is It Important?.......184
Tax Status of Healthcare Organizations.....................185
Financial Governance and Responsibility Structure............186
Managing Reimbursements from Third-Party Payers...........188
Controlling Costs and Cost Accounting.....................194
Setting Charges.......................................196
Managing Working Capital..............................197
Managing Accounts Receivable............................199
Managing Materials and Inventory.........................200
Managing Budgets.....................................203
Conclusion...........................................206
CHAPTER 11 Managing Healthcare Professionals.......................211
Sharon B. Buchbinder and Dale Buchbinder
Introduction..........................................211
Physicians............................................212
Registered Nurses......................................224
Licensed Practical Nurses/Licensed Vocational Nurses..........232
Nursing and Psychiatric Aides............................232
Home Health Aides....................................234
Midlevel Practitioners...................................234
Allied Health Professionals...............................237
Conclusion...........................................239
CHAPTER 12 The Strategie Management of Human Resources.............249
Jon M. Thompson
Introduction..........................................249
Environmental Forces Affecting Human
Resources Management.................................251
x Contents
Understanding Employees as Drivers of
Organizational Performance..............................254
Key Functions of Human Resources Management.............255
Workforce Planning/Recruitment.........................256
Employee Retention....................................264
Conclusion...........................................281
CHAPTER 13 Teamwork..........................................287
Sharon B. Buchbinder and Jon M. Thompson
Introduction..........................................287
What Is a Team?......................................288
The Challenge of Teamwork in
Healthcare Organization................................290
The Benefits of Effective Healthcare Teams .................292
The Costs of Teamwork.................................294
Real-World Problems and Teamwork......................297
Who s on the Team?...................................298
Emotions and Teamwork................................300
Team Communication..................................302
Methods of Managing Teams of
Healthcare Professionals.................................303
Conclusion...........................................306
CHAPTER 14 Addressing Health Disparities: Cultural Proficiency..........313
Nancy Sayre and Ruth Chavez
Introduction..........................................313
Changing U.S. Demographie» and Patient Populations.........317
Addressing Health Disparities by Fostering Cultural
Competence in Healthcare Organization...................318
Best Practices............................*.............321
Addressing Health Disparities by Enhancing Public Policy......327
Conclusion...........................................328
Contents xi
CHAPTER 15 Ethics and Law.......................................333
Kevin D. Zeiler
Introduction..........................................333
Legal Concepts........................................335
Tort Law............................................338
Malpractice...........................................339
Contra« Law.........................................340
Ethical Concepts.......................................341
Patient and Provider Rights and Responsibilities..............343
Legal/Ethical Concerns in Managed Care....................345
Biomedical Concerns...................................346
Beginning- and End-of-Life Care..........................347
Conclusion...........................................347
CHAPTER 16 Fraud and Abuse......................................351
Kevin D. Zeiler
Introduction..........................................351
What Is Fraud and Abuse?...............................352
History..............................................352
The Social Security Act and the Criminal-Disclosure Provision . . . 354
The Emergency Medical Treatment and Active Labor Act.......355
Antitrust Issues........................................357
Physician Self-Referral/Anti-Kickback/Safe Harbor Laws........358
Management Responsibility for Compliance and
Internal Controls......................................361
Corporate Compliance Programs..........................361
Conclusion...........................................363
CHAPTER 17 Healthcare Management Case Studie« and Guidelines.........367
Sharon B. Buchbinder, Donna M. Cox, and Susan Judd Casciani
Introduction..........................................367
Case Study Analysis....................................368
xii Contents
Case Study Write-Up...................................370
Team Structure and Process for Completion.................372
CASE STUDIES*..................................................375
Oops Is Not an Option-Case for Chapter 16................375
Building a Better MIS-Trap-Case for Chapter 8.............377
The Case of the Complacent Employee-Case
for Chapter 12........................................379
The Brawler-Case for Chapters 11 and 12..................382
End Days-Case for Chapter 15..........................384
I Love You...Forever-Case for Chapters 12 and 11...........386
Managing Healthcare Professionals-Mini-Case
Studies for Chapter 11..................................388
Problems with the Pre-Admission Call Center-Case for
Chapters 13 and 10....................................390
Such a Nice Young Man-Case for Chapters 11 and 12........392
Sundowner or Victim?-Case for Chapter 15.................394
All Children s Pediatrics: Changing with the Times-
Case for Chapter 6.....................................396
High Employee Turnover at Hillcrest Memorial Hospital-
Case for Chapter 3.....................................399
Set Up for Failure?-Case for Chapter 3....................401
Negotiation in Action-Case for Chapter 10*................403
The Merger of Two Competing Hospitals-Case for
Chapters 5, 2, and 12 ..................................406
Sexual Harassment at the Diabetes Clinic-Case for
Chapters 12 and 15*....................................412
Prelude to a Medical Error-Case for
Chapters 4 and 7......................................416
The Finance Department at Roseville Community
Hospital-Case for Chapters 4 and 10......................418
Madison Community Hospital Addresses Infection Control
Prevention-Case for Chapter 7*..........................419
Seaside Convalescent Care Center-Case
for Chapters 13 and 3...................................422
Contents xüi
Staffing at River Oaks Community Hospital: Measure Twice,
Cut Once-Case for Chapter 12*..........................424
Heritage Valley Medical Center: Are Your Managers Culturally
Competent?-Case for Chapters 14 and 13..................430
Emotional Intelligence in Labor and Delivery-
Case for Chapters 2 and 13..............................434
Are We Culturally Aware or Not?-Case for
Chapters 14 and 5.....................................436
A Nightmare Job Interview-Case for
Chapter 12...........................................438
A Small Healthcare Clinic Confronts Health Insurance
Problems-Case for Chapter 9............................441
Choosing a Successor-Case for
Chapters 1 and 2......................................444
The New Toy at City Medical Center-Case for
Chapters 11 and 13....................................449
The Easy Software Upgrade at Delmar Ortho-Case for
Chapters 8 and 13.....................................451
Recruitment Challenge for the Middle Manager-
Case for Chapter 12....................................454
Humor Strategies in Healthcare Management Education-
Case for Chapter 14....................................455
Medication Errors Reporting at Community
Memorial Hospital-Case for Chapter 7....................459
Dr. Nugget s Medical Practice-Case
for Chapter 15........................................465
Fraud and Abuse-Help Me, the Feds
Are Coming!-Case for Chapter 16........................468
Managing Costs and Revenues at Happy Town
Neurology-Case for Chapter 10*.........................471
INDEX..................................................475
1 Instructors: Please note that an instructor s guide is available online for these cases.
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| indexdate | 2024-07-10T01:24:54Z |
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| isbn | 9780763790868 0763790869 |
| language | English |
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| physical | XXX, 494 S. graph. Darst. 24 cm |
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| spelling | Introduction to health care management ed. by Sharon B. Buchbinder ... 2. ed. Burlington, Mass. Jones & Bartlett Learning c2012 XXX, 494 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies Buchbinder, Sharon B. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027992697&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Introduction to health care management Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
| title | Introduction to health care management |
| title_auth | Introduction to health care management |
| title_exact_search | Introduction to health care management |
| title_full | Introduction to health care management ed. by Sharon B. Buchbinder ... |
| title_fullStr | Introduction to health care management ed. by Sharon B. Buchbinder ... |
| title_full_unstemmed | Introduction to health care management ed. by Sharon B. Buchbinder ... |
| title_short | Introduction to health care management |
| title_sort | introduction to health care management |
| topic | Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
| topic_facet | Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
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