Lean Six Sigma for the office:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton [u.a.]
CRC Press
2009
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXII, 339 S. graph. Darst. |
| ISBN: | 9781420068795 |
Internformat
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| 100 | 1 | |a Martin, James W. |d 1952- |e Verfasser |0 (DE-588)134271653 |4 aut | |
| 245 | 1 | 0 | |a Lean Six Sigma for the office |c James Williams Martin |
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Datensatz im Suchindex
| DE-BY-862_location | 2000 |
|---|---|
| DE-BY-FWS_call_number | 2000/QP 344 M381 |
| DE-BY-FWS_katkey | 549369 |
| DE-BY-FWS_media_number | 083000512461 |
| _version_ | 1824554411558436864 |
| adam_text | Titel: Lean Six Sigma for the office
Autor: Martin, James William
Jahr: 2009
Contents
Foreword........................................................................................................xi
About the Author..........................................................................................xv
Introduction................................................................................................xvii
STEP 1: ALIGN IMPROVEMENT OPPORTUNITIES
1 Strategy Alignment................................................................................3
Overview.....................................................................................................3
What Is Kaizen?...........................................................................................4
Strategie Alignment.....................................................................................8
General Deployment Strategies..................................................................10
Reducing System Complexity....................................................................17
Outsourcing Processes...............................................................................18
How to Deploy Lean in Three Steps..........................................................22
Step 1: Align Improvement Opportunities......................................23
Step 2: Plan and Conduct the Kaizen Event....................................24
Step 3: Implement Solutions and Change Behaviors........................25
Important Elements of a Lean System........................................................26
Understand the VOC.......................................................................26
Reduce Product and Process Complexity..........................................28
Deploy Lean Six Sigma Teams..........................................................29
Implement Performance Measurements............................................29
Create Value Stream Maps................................................................29
Eliminate Unnecessary Operations...................................................30
Implement Just-in-Time (JIT)..........................................................30
Develop Supplier Networks..............................................................31
Implement Visual Controls and Pull Systems...................................32
Continuously Update Process Technologies......................................32
Summary...................................................................................................32
Suegested Reading.....................................................................................33
vi ¦ Contents
Project Identification............................................................................35
Overview...................................................................................................35
Lean Supply Chain....................................................................................36
Conducting a Lean Assessment..................................................................39
Breaking Down High-Level Goals and Objectives....................................41
Project Identification—Process Analysis....................................................43
Typical Project Examples...........................................................................45
Key Metrie Definitions.............................................................................46
Project Charter Example............................................................................50
Prioritizing Projects...................................................................................51
Summary...................................................................................................55
Suggested Reading.....................................................................................56
Lean Six Sigma Basics..........................................................................57
Overview...................................................................................................57
Understand the Voice of the Customer (VOC)..........................................61
Create Robust Product and Process Designs to Reduce Complexity.........64
Deploy Lean Six Sigma Teams...................................................................67
Performance Measurements.......................................................................69
Create Value Stream Maps (VSMs)............................................................70
Eliminate Unnecessary Operations............................................................74
Implement Jusr-in-Time (JIT) Systems......................................................76
Reorganize Physical Configurations.................................................78
5S and Standardized Work..............................................................80
Link Operations...............................................................................82
Balance Material Flow.....................................................................84
Bottleneck Management.......................................................85
Transfer Batches....................................................................87
Mistake Proofing..............................................................................87
High Quality....................................................................................89
Reduce Setup Time (SMED)...........................................................90
Total Preventive Maintenance...........................................................92
Level Demand..................................................................................94
Reduce Lot Sizes...............................................................................96
Mixed-Model Scheduling......................................................98
Supplier Networks and Support.................................................................98
Implement Visual Control and Pull Systems—Kanban...........................100
Continually Update Process Technologies...............................................102
Summary.................................................................................................105
Suggested Reading...................................................................................106
Contents ¦ vii
STEP 2: PLAN AND CONDUCT THE KAIZEN EVENT
4 Kaizen Event Planning.......................................................................111
Overview.................................................................................................111
Prepare for the Kaizen Event....................................................................113
Select a Project Charter...................................................................116
Assign a Project Leader and Team Members...................................116
Reserve a Conference Room...........................................................117
Obtain Supplies and Equipment.....................................................118
Ensure Facilities Are Available, Including Breakout Rooms............118
Ensure Support Personnel Are Available to Assist the Team...........118
Collect Process Information of Floor Layouts, Workflows, and
Procedures...........................................................................119
Collect Information on Operational Cycle Times...........................120
Taking Pictures of the Area to Be Improved...................................121
Obtaining Examples of Process Breakdowns..................................122
Obtaining Examples of Best-in-Class Process Conditions..............122
Developing a Schedule for the Kaizen Event...................................123
Communicating the Event..............................................................124
Marking Areas for the Event...........................................................124
Setting Up Flip Charts and Organizing Other Materials................124
Kaizen Event Communication Letter......................................................125
Kaizen Event KickofFAgenda..................................................................126
Conducting the Event..............................................................................127
Bring Team Together to Discuss Roles and Responsibilities...........127
Discuss Operational and Financial Objectives of the
Kaizen Event.......................................................................128
Conduct Team Training as Required..............................................128
Create Detailed Value Stream Maps and Layouts of the
Process Workflow................................................................129
Facilitate to Ensure Füll Participation of Team...............................129
Collect Data at Every Operation.....................................................131
Analyze Data and Develop Prioritized Improvements.....................136
Change the Process.........................................................................137
Apply 5S and Mistake-Proofing Methods.......................................137
Evaluate the Kaizen Event........................................................................138
Summary.................................................................................................139
Suggested Reading...................................................................................140
5 Data Collection and Analysis.............................................................141
Overview.................................................................................................141
Value Stream Mapping............................................................................143
viii ¦ Contents
Brown-Paper Exercise..............................................................................149
Process Characterization..........................................................................151
Simple Analysis of Process Data...............................................................160
Process Mapping—SIPOC......................................................................163
Cause-and-Effect (C E) Diagrams.........................................................164
Five-Why Analysis...................................................................................165
Histogram................................................................................................167
Pareto Chart............................................................................................168
BoxPlot...................................................................................................169
Scatter Plot..............................................................................................170
Time Series Graph...................................................................................170
Control Charts........................................................................................172
Example: Analyzing Job Shadowing Data................................................175
Example: Inventory Analysis and Reduction............................................177
Summary.................................................................................................182
Suggested Reading...................................................................................184
6 Process Improvement.........................................................................185
Overview.................................................................................................185
Common Process Changes......................................................................185
Control Tool Effectiveness and Sustainability..........................................194
Root Cause Analysis and Improvement Strategies....................................196
Examples Using Common Process Workflows.........................................199
Example 1: Financial Forecasting.................................................200
Example 2: Accounts Receivable....................................................202
Example 3: New Product Market Research..................................204
Example 4: New Product Development.........................................205
Example 5: Hiring Employees......................................................208
Example 6: Supplier Performance Management............................210
Identifying and Prioritizing Improvement Opportunities........................212
Summary......:..........................................................................................213
Suggested Reading...................................................................................215
STEP 3: IMPLEMENTING SOLUTIONS
7 Building a Business Case for Change.................................................219
Overview.................................................................................................219
Change Readiness....................................................................................223
Project Transition....................................................................................225
Building a Business Case for Change......................................................226
Cost-Benefit Analysis..............................................................................227
Key Stakeholder Analysis.........................................................................229
Infrastructure Analysis.............................................................................233
Contents ¦ ix
Scheduling Process Change Activities.....................................................234
Communication......................................................................................235
Summary.................................................................................................236
Suggested Reading...................................................................................237
8 Implementing Solutions.....................................................................239
Overview.................................................................................................239
Key Questions.........................................................................................240
Control Plan Requirements......................................................................241
Important Control Tools........................................................................242
Statistical Process Controls.....................................................................244
Measurement System Improvements........................................................254
Failure Mode and Effects Analysis (FMEA).............................................255
Other Control Tools................................................................................258
Quality Control Plan...............................................................................259
Communicating the Proposed Changes to Management.........................259
Follow-Up Activities................................................................................261
Creating Metrie Dashboards....................................................................263
Summary.................................................................................................263
Suggested Reading...................................................................................265
9 Reinforcing New Behaviors and Organizational Change..................267
Overview.................................................................................................267
Process Change across Global Supply Chains..........................................269
Summary.................................................................................................274
Suggested Reading...................................................................................275
Conclusion..................................................................................................277
Appendix 1: Crystal Ball® Software...........................................................285
Appendix 2: Minitab® Statistical Software and Quality Companion
byMinitab.............................................................................295
Appendix 3: Figures and Tables.................................................................299
Glossary......................................................................................................305
Index...........................................................................................................321
|
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| illustrated | Illustrated |
| indexdate | 2025-02-20T06:51:21Z |
| institution | BVB |
| isbn | 9781420068795 |
| language | English |
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| title | Lean Six Sigma for the office |
| title_auth | Lean Six Sigma for the office |
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Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
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2000 QP 344 M381 |
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