Ferreira, S. M. S. P. (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services ; satellite meeting, ... São Paulo, Brasil, August 18-20, 2004 = O cliente virtual = L' usager virtuel. Saur. https://doi.org/10.1515/9783598440175
Chicago-Zitierstil (17. Ausg.)Ferreira, Sueli Mara Soares Pinto. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting, ... São Paulo, Brasil, August 18-20, 2004 = O Cliente Virtual = L' Usager Virtuel. München: Saur, 2005. https://doi.org/10.1515/9783598440175.
MLA-Zitierstil (9. Ausg.)Ferreira, Sueli Mara Soares Pinto. The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services ; Satellite Meeting, ... São Paulo, Brasil, August 18-20, 2004 = O Cliente Virtual = L' Usager Virtuel. Saur, 2005. https://doi.org/10.1515/9783598440175.