Customer care: a training manual for library staff
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Oxford, UK
Chandos Pub.
2010
|
| Schriftenreihe: | Chandos information professional series
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services |
| Beschreibung: | 1 Online-Ressource (xix, 242 p.) |
| ISBN: | 9781780630311 178063031X |
Internformat
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| 100 | 1 | |a Gannon-Leary, Pat |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer care |b a training manual for library staff |c Pat Gannon-Leary and Michael D. McCarthy |
| 264 | 1 | |a Oxford, UK |b Chandos Pub. |c 2010 | |
| 300 | |a 1 Online-Ressource (xix, 242 p.) | ||
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| 490 | 0 | |a Chandos information professional series | |
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services | ||
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General |2 bisacsh | |
| 650 | 4 | |a Public services (Libraries) | |
| 650 | 4 | |a Libraries |x Customer services | |
| 650 | 4 | |a Library employees |x In-service training | |
| 653 | |a Electronic books | ||
| 700 | 1 | |a McCarthy, Michael D. |e Sonstige |4 oth | |
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Datensatz im Suchindex
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| author | Gannon-Leary, Pat |
| author_facet | Gannon-Leary, Pat |
| author_role | aut |
| author_sort | Gannon-Leary, Pat |
| author_variant | p g l pgl |
| building | Verbundindex |
| bvnumber | BV042300445 |
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| ctrlnum | (ZDB-33-EBS)ocn853521191 (OCoLC)853521191 (DE-599)BVBBV042300445 |
| dewey-full | 020.71 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 020 - Library and information sciences |
| dewey-raw | 020.71 |
| dewey-search | 020.71 |
| dewey-sort | 220.71 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
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| id | DE-604.BV042300445 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:17:42Z |
| institution | BVB |
| isbn | 9781780630311 178063031X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027737437 |
| oclc_num | 853521191 |
| open_access_boolean | |
| owner | DE-1046 |
| owner_facet | DE-1046 |
| physical | 1 Online-Ressource (xix, 242 p.) |
| psigel | ZDB-33-ESD ZDB-33-EBS FAW_PDA_ESD FLA_PDA_ESD |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Chandos Pub. |
| record_format | marc |
| series2 | Chandos information professional series |
| spelling | Gannon-Leary, Pat Verfasser aut Customer care a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy Oxford, UK Chandos Pub. 2010 1 Online-Ressource (xix, 242 p.) txt rdacontent c rdamedia cr rdacarrier Chandos information professional series Includes bibliographical references and index Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) Libraries Customer services Library employees In-service training Electronic books McCarthy, Michael D. Sonstige oth Erscheint auch als Druck-Ausgabe, Paperback 1-84334-570-6 Erscheint auch als Druck-Ausgabe, Paperback 978-1-84334-570-1 http://www.sciencedirect.com/science/book/9781843345701 Verlag Volltext |
| spellingShingle | Gannon-Leary, Pat Customer care a training manual for library staff LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) Libraries Customer services Library employees In-service training |
| title | Customer care a training manual for library staff |
| title_auth | Customer care a training manual for library staff |
| title_exact_search | Customer care a training manual for library staff |
| title_full | Customer care a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy |
| title_fullStr | Customer care a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy |
| title_full_unstemmed | Customer care a training manual for library staff Pat Gannon-Leary and Michael D. McCarthy |
| title_short | Customer care |
| title_sort | customer care a training manual for library staff |
| title_sub | a training manual for library staff |
| topic | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) Libraries Customer services Library employees In-service training |
| topic_facet | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Public services (Libraries) Libraries Customer services Library employees In-service training |
| url | http://www.sciencedirect.com/science/book/9781843345701 |
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