Human-computer interaction and online users' trust: measurement of online users' trust in websites, its relationship with user experience and security usability
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Chemnitz
Univ.-Verl.
2014
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | 172 S. Ill., graph. Darst. 21 cm |
| ISBN: | 9783944640242 |
Internformat
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Datensatz im Suchindex
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CONTENTS
LIST OF FIGURES L
LIST OF TABLES 3
ZUSAMMENFASSUNG 5
CHAPTER L.
TRUST IN HUMAN-COMPUTER INTERACTION 9
1.1 A FRAMEWORK OF TRUST IN ONLINE INTERACTIONS 11
1.2 THE IDENTIFICATION OF THE INTERACTION PARTNER 15
1.2.1 ONLINE INTERACTIONS AS SPECIFIC FORM OF COMMUNICATION 18
1.3 TRUST IN ONLINE INTERACTIONS 20
1.3.1 WHAT IS TRUST? 21
1.3.2 DIMENSIONS OF PERCEIVED TRUSTWORTHINESS 23
I-3-3 SYSTEM TRUST 25
1.3.4 PROPENSITY TO TRUST 26
1.4 INTERACTION CHARACTERISTICS AS ANTECEDENTS FOR ONLINE TRUST 26
1.4.1 INSTRUMENTAL QUALITIES 27
1.4.2 HEDONIC QUALITIES 28
1.4.3 SUMMARY ON INTERACTION CHARACTERISTICS AND TRUST 29
1.5 SECURITY AND TRUST IN ONLINE INTERACTIONS 29
1.5.1 WEBSITE ELEMENTS AND CHARACTERISTICS AS SECURITY INDICATORS 31
1.5.2 SECURITY BEHAVIOUR AS A FORM OF TRUST-RELATED BEHAVIOUR 32
1.5.3 SUMMARY ON SECURITY AND TRUST IN ONLINE INTERACTION 35
1.6 OVERVIEW ON RESEARCH QUESTIONS AND STUDIES 36
CHAPTER 2.
MEASUREMENT OF TRUST IN ONLINE INTERACTIONS 39
2.1 MEASUREMENT OF USERS' TRUST IN WEBSITES 40
2.2 STUDY 1 - WHO IS THE INTERACTION PARTNER? 42
2.3 STUDY 2 - DEVELOPMENT OF THE SCOUT 50
2.3.1 STUDY 2 A - ITEM SELECTION 51
2.3.2 STUDY 2B- VALIDATION AND FINAL QUESTIONNAIRE 55
2.4 DISCUSSION ON THE MEASUREMENT OF TRUST IN ONLINE INTERACTIONS 61
HTTP://D-NB.INFO/1058753169
CHAPTER 3.
ONLINE USERS' TRUST AS PART OF THE USER EXPERIENCE 63
3.1 THE ROLE OF HEDONIC INTERACTION CHARACTERISTICS FOR TRUST 64
3.2 STUDY 3 - UX AND TRUST IN INFORMATIONAL WEBSITES 70
3.3 STUDY 4 - UX AND TRUST IN TRANSACTIONAL WEBSITES 85
3.3.1 STUDY 4 A - USER TEST 86
3.3.2 STUDY 4 B - BUYER SURVEY 89
3.4 DISCUSSION 95
CHAPTER 4.
SECURITY AND TRUST IN ONLINE INTERACTIONS 97
4.1 SECURITY INDICATORS = TRUST INDICATORS? 98
4.1.1 STUDY 5 - WEB ASSURANCE SEALS VS. RATINGS BY PREVIOUS USERS 99
4.1.2 STUDY 6 - FICTITIOUS WEB ASSURANCE SEALS 105
4.2 STUDY 7 - USERS' SECURITY PRACTICES 110
4.3 EXPERIMENTS ON SECURITY USABILITY 113
4.3.1 STUDY 8 - SECURITY USABILITY AND PASSWORDS (GERMANY) 116
4.3.2 STUDY 9 - SECURITY USABILITY AND PASSWORDS (ENGLAND) 125
4.4 DISCUSSION ON SECURITY AND TRUST 131
CHAPTER 5.
SUMMARY AND CONCLUSIONS ON TRUST IN ONLINE INTERACTIONS 135
5.1 IMPLICATIONS FOR WEBSITE DESIGN TO ENHANCE TRUST 139
5.2. CRITICAL REMARKS ON THE STUDIES 143
5.3 FUTURE PROSPECTS 144
5.4 FINAL CONSIDERATIONS OF THE THESIS 146
REFERENCES 149
APPENDIX 167 |
| any_adam_object | 1 |
| author | Bär, Nina 1984- |
| author_GND | (DE-588)1059076349 |
| author_facet | Bär, Nina 1984- |
| author_role | aut |
| author_sort | Bär, Nina 1984- |
| author_variant | n b nb |
| building | Verbundindex |
| bvnumber | BV042228186 |
| ctrlnum | (OCoLC)892072969 (DE-599)DNB1058753169 |
| dewey-full | 381.142 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 381 - Commerce (Trade) |
| dewey-raw | 381.142 |
| dewey-search | 381.142 |
| dewey-sort | 3381.142 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| spelling | Bär, Nina 1984- Verfasser (DE-588)1059076349 aut Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability Nina Bär. Technische Universität Chemnitz Chemnitz Univ.-Verl. 2014 172 S. Ill., graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Zugl.: Chemnitz, Techn. Univ., Diss., 2014 Website (DE-588)4596172-4 gnd rswk-swf Internet (DE-588)4308416-3 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Beurteilung (DE-588)4132339-7 gnd rswk-swf Informationsquelle (DE-588)4131411-6 gnd rswk-swf Vertrauenswürdigkeit (DE-588)4209886-5 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Internet (DE-588)4308416-3 s Informationsquelle (DE-588)4131411-6 s Website (DE-588)4596172-4 s Vertrauenswürdigkeit (DE-588)4209886-5 s Beurteilung (DE-588)4132339-7 s DE-604 Electronic Commerce (DE-588)4592128-3 s X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4784505&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027666546&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bär, Nina 1984- Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability Website (DE-588)4596172-4 gnd Internet (DE-588)4308416-3 gnd Electronic Commerce (DE-588)4592128-3 gnd Beurteilung (DE-588)4132339-7 gnd Informationsquelle (DE-588)4131411-6 gnd Vertrauenswürdigkeit (DE-588)4209886-5 gnd |
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| title | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability |
| title_auth | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability |
| title_exact_search | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability |
| title_full | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability Nina Bär. Technische Universität Chemnitz |
| title_fullStr | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability Nina Bär. Technische Universität Chemnitz |
| title_full_unstemmed | Human-computer interaction and online users' trust measurement of online users' trust in websites, its relationship with user experience and security usability Nina Bär. Technische Universität Chemnitz |
| title_short | Human-computer interaction and online users' trust |
| title_sort | human computer interaction and online users trust measurement of online users trust in websites its relationship with user experience and security usability |
| title_sub | measurement of online users' trust in websites, its relationship with user experience and security usability |
| topic | Website (DE-588)4596172-4 gnd Internet (DE-588)4308416-3 gnd Electronic Commerce (DE-588)4592128-3 gnd Beurteilung (DE-588)4132339-7 gnd Informationsquelle (DE-588)4131411-6 gnd Vertrauenswürdigkeit (DE-588)4209886-5 gnd |
| topic_facet | Website Internet Electronic Commerce Beurteilung Informationsquelle Vertrauenswürdigkeit Hochschulschrift |
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