Reimagining reference in the 21st century:
"Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which use...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
West Lafayette, Indiana
Purdue University Press
[2015]
|
| Schriftenreihe: | Charleston insights in library, archival, and information sciences
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"-- "This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"-- |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | vi, 401 S. Illustrationen, Diagramme |
| ISBN: | 9781557536983 |
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| 520 | 1 | |a "This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"-- | |
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Datensatz im Suchindex
| _version_ | 1804152727280812032 |
|---|---|
| adam_text | Contents
Foreword
і
Joseph Janes (University of
Washington)
About the Book
v
Introduction
1
David
A. Tyckoson
(California State University, Fresno)
and John G. Dove (Former CEO of Credo Reference)
PART
1:
SKILLS AND SERVICES
1
Participatory Approaches to
Building Community-Centered Libraries
19
Anastasia
Diamond-Ortiz (Cleveland Public Library) and
Buffy J. Hamilton (Norcross High School Media Center)
Guiding Learners: Information Literacy
41
Alesia McManus (Howard Community College, Maryland)
3
The Reference Interview Revisited
61
M. Kathleen Kern (University of Illinois at Urbana-Champaign)
Readers Advisory Services as Reference Services
75
Jessica E. Moyer (University of Wisconsin-Milwaukee)
PART
2:
CONTENT AND INFORMATION SOURCES
5
Reference Publishing in the 21st Century:
Lead, Follow, or Get Out of the Way
89
Rolfjanke (Mission Bell Media)
6
Wikipedia, User-Generated Content,
and the Future of Reference Sources
103
Phoebe Ayers (Wikimedia Foundation and University of California, Davis)
PART
3:
TOOLS AND TECHNOLOGIES
У
Discovery Tools
121
Michael Courtney (Indiana University)
О
Collaborative Virtual Reference: Past, Present
and Future Trends
133
Kris Johnson (AskColorado/AskAcademic Virtual Reference Cooperative)
9
The Value of Reference Services:
Using Assessment to Chart the Future
149
Amanda Clay Powers (Mississippi State University)
INNOVATION IN ACTION: STUDIES AND EXAMPLES
A. Alienation, Acceptance, or Ambiguity?:
A Qualitative Study of Librarian and Staff Perceptions
of Reference Service Change
163
Mara H. Sansolo
(Pasco-Hernando
State College, Florida) and
Kaya van Beynen (University of South Florida St. Petersburg)
В
Meet Your Personal Librarian
173
Martha Adkins (University of San Diego)
С
Roving Reference
181
Madeline Cohen and Kevin Saw (Lehman College, City University of New York)
D On-Call
Reference
191
Krista
Schmidt (West Carolina University)
Peer Reference Tutoring
199
Michelle Twait (Gustavus Adolphus College, Minnesota)
F A
Single Service Point
207
Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City)
G
Community Outreach Through LibGuides
215
Mandi
Goodsett (Georgia Southwestern State University) and
Kirstin Dougan (University of Illinois at Urh ana-Champaign)
H
24/7
Global Virtual Reference Cooperation:
The Case of QuestionPoint
223
Susan McGlamery (OCLC QuestionPoint)
I Serving the Somewhere Out There Patron:
The View From the Digital Cooperative Reference Desk
231
Nicolette Warisse
Sosulski (Portage District Library, Michigan)
J
Integration of Library Resources Into the
Course Management System
243
Janet Pinkley (California State University, Channel Islands) and
Margaret Driscoll (University of California, Santa Barbara)
Jv Negotiating Space for the Library: Embedding Library
Resources and Services Into a University Learning
Management System
253
Jolanda-Pieta van
Arnhem
and fames Williams (College of Charleston)
L
Boosting User Engagement With Online Social Tools
265
Georgina
Parsons (Brunei University London, United Kingdom)
JV1 You Have a Question, So Tweet Me Maybe:
A Study in Using Twitter for Reference
271
Amanda L. Folk (University of Pittsburgh at
Greensburg)
Embedding LibraryThing for Libraries
in the Online Library Catalog
279
Amanda
Viana
(Norton Public Library, Massachussetts)
O CrowdAsk:
Crowdsourcing Reference and Library Help
285
liana Stonebraker and Tao Zhang (Purdue University)
P
The Guide to Reference:
A Solution for Teaching Reference Sources
295
Denise Beaubien
Bennett (University of Florida)
Q
Reference to Patrons With Disabilities
303
Michael Saar,
(Lámar
University, Texas)
xv
Discovery Service: Goals, Evaluation, and
Implementation of OhioLINK Academic Consortium
317
Ron Burns (EBSCO) and Theda
Schwing
(OhioLINK)
S OCLC
and Discovery
327
John McCullough (OCLC)
Ί.
Discovery and the Digital Reference Desk
335
Andrew
Nagy
(ProQuest)
U
Reference: An Architect s View
339
Rayford W. Law (Ray
f
ord
W.
Law Architecture+Planning)
V Addressing User Intent:
Analyzing Usage Logs to Optimize Search Results
351
Christine Stohn (Ex
Libris)
XV Educating Reference Librarians for First-Day Success
361
Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh)
Where Do We Go From Here?
371
David
A. Tyckoson
(California State University, Fresno)
and John G. Dove (Former CEO of Credo Reference)
About the Contributors
379
Index
389
|
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| discipline | Allgemeines |
| format | Book |
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| spelling | Reimagining reference in the 21st century edited by David A. Tyckoson and John G. Dove West Lafayette, Indiana Purdue University Press [2015] © 2015 vi, 401 S. Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Charleston insights in library, archival, and information sciences Includes bibliographical references and index "Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"-- "This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"-- Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Informationsvermittlung (DE-588)4161680-7 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf aReference services (Libraries) aElectronic reference services (Libraries) aInternet in library reference services aReference services (Libraries)xInformation technology aReference librariansxEffect of technological innovations on aReference services (Libraries)vCase studies (DE-588)4143413-4 Aufsatzsammlung gnd-content Bibliothek (DE-588)4006439-6 s Auskunftsdienst (DE-588)4340792-4 s Informationsvermittlung (DE-588)4161680-7 s DE-604 Tyckoson, David A. 1955- (DE-588)1068655828 edt Dove, John G. 1946- (DE-588)114092480X edt Digitalisierung BSB Muenchen - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027645551&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Reimagining reference in the 21st century Auskunftsdienst (DE-588)4340792-4 gnd Informationsvermittlung (DE-588)4161680-7 gnd Bibliothek (DE-588)4006439-6 gnd |
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| title | Reimagining reference in the 21st century |
| title_auth | Reimagining reference in the 21st century |
| title_exact_search | Reimagining reference in the 21st century |
| title_full | Reimagining reference in the 21st century edited by David A. Tyckoson and John G. Dove |
| title_fullStr | Reimagining reference in the 21st century edited by David A. Tyckoson and John G. Dove |
| title_full_unstemmed | Reimagining reference in the 21st century edited by David A. Tyckoson and John G. Dove |
| title_short | Reimagining reference in the 21st century |
| title_sort | reimagining reference in the 21st century |
| topic | Auskunftsdienst (DE-588)4340792-4 gnd Informationsvermittlung (DE-588)4161680-7 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Auskunftsdienst Informationsvermittlung Bibliothek Aufsatzsammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027645551&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT tyckosondavida reimaginingreferenceinthe21stcentury AT dovejohng reimaginingreferenceinthe21stcentury |