Accelerating health care transformation with lean and innovation: the Virginia Mason experience
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
2014
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (pages 183-185) and index |
| Physical Description: | XIX, 196 S. Ill. 25 cm |
| ISBN: | 9781482203837 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV042176424 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 141110s2014 xxua||| |||| 00||| eng d | ||
| 010 | |a 013032841 | ||
| 020 | |a 9781482203837 |9 978-1-4822-0383-7 | ||
| 035 | |a (DE-599)BVBBV042176424 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-M483 | ||
| 050 | 0 | |a RA447.W2 | |
| 082 | 0 | |a 362.109797/772 |2 23 | |
| 100 | 1 | |a Plsek, Paul E. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Accelerating health care transformation with lean and innovation |b the Virginia Mason experience |c Paul Plsek |
| 264 | 1 | |c 2014 | |
| 300 | |a XIX, 196 S. |b Ill. |c 25 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (pages 183-185) and index | ||
| 610 | 2 | 4 | |a Virginia Mason Medical Center |
| 650 | 4 | |a Delivery of Health Care | |
| 650 | 4 | |a Health Facilities | |
| 650 | 4 | |a Organizational Innovation | |
| 650 | 4 | |a Patient Care Management | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027615752&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027615752 | ||
Record in the Search Index
| _version_ | 1804152683697799168 |
|---|---|
| adam_text | Titel: Accelerating health care transformation with lean and innovation
Autor: Plsek, Paul E
Jahr: 2014
Contents
Endorsements.................................................................................................ii
Foreword........................................................................................................xi
DONALD M. BERWICK, MD
Note about This Book....................................................................................xv
Acknowledgments.......................................................................................xvii
About the Author.........................................................................................xix
1 Virginia Mason, Lean, and Innovation..................................................1
A Leader in Lean Thinking in Healthcare...................................................4
Lean Thinking Basics...................................................................................7
Creativity and Innovation Basics.................................................................9
Virginia Mason s Chair of Innovation........................................................13
The Marriage of Lean and Innovation at Virginia Mason Medical Center ... 14
2 Strategy as Innovation, Strategy for Innovation..................................17
The Challenge of Innovation in Healthcare...............................................18
Seat-of-the-Pants versus Deliberately Planned Innovation..........................20
Are You Guys Kidding Me? The Patient at the Top of a Pyramid!.............21
Four Strategic Pillars Support Pursuit of the Perfect Patient Experience ....23
Looking Outside for Insight: The Birth of the Virginia Mason
Production System.....................................................................................24
Gaining Outside Insight on Innovation.....................................................26
Evolution of the Strategic Innovation Plan.................................................27
Listening to the Voice of the Future...........................................................31
Stimulating Breakthrough Innovation.......................................................32
The Board s Role in Strategy and Innovation: You Have to Be on the Team ...35
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Strategy......................................................................35
Leaders in Other Healthcare Organizations Should.......................36
vii
viii ¦ Contents
3 Integrating Innovation and Lean in Practice.......................................39
Debunking the Myth................................................................................40
Integrating Lean and Innovation: Natural Overlaps in Tools and
Methods...................................................................................................42
The Marriage of Lean and Innovation: A Careful Courtship.....................48
Innovation and Lean in Hospital Design...................................................50
Rethinking Hospital Design, 2006...................................................50
Example: Emergency Department Design, 2009..............................53
Innovation Continues, 2012.............................................................54
Innovating in Primary Care.......................................................................55
Flow Stations, 2003..........................................................................55
Team 5000, 2005.............................................................................56
Intensive Primary Care (IPC), 2007.................................................57
Department of Primary Care Vision, 2012.......................................58
Busting Assumptions about the Management of Medically Complex
Surgical Patients.........................................................................................59
Redesigning Surveillance of Healthcare-Acquired Infections.....................61
Embedding Innovation Tools into the Structure of Lean Workshops........62
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Integration of Lean and Innovation Tools...................................64
Leaders in Other Healthcare Organizations Should......................64
4 Learning to Be Innovative....................................................................67
Learning and Unlearning...........................................................................68
Key Concepts: Pedagogy, Andragogy, and Reflective Practice...................70
Creating a Learning Organization: There Are No Shortcuts......................71
A Quick Word about Leaders and Leadership............................................72
Virginia Mason s Systematic Approach to Skills Development for
Leaders.......................................................................................................72
Structural Practices That Support Innovative Thinking in Leaders............74
Evolution of Training and Development for Innovation............................78
Virginia Mason s Innovation Competencies...............................................80
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Leadership Knowledge and Capability Efforts...........83 .
Leaders in Other Healthcare Organizations Should.......................83
5 Supportive Culture for Innovation.......................................................87
Dimensions of Culture That Support Innovation.......................................88
Innovation Culture Does Not Exist in a Vacuum......................................91
Examples of the Seven Dimensions of Culture at Virginia Mason.............92
Describing Organizational Culture for Innovation: Portal Charts.............96
Assessing Organizational Culture for Innovation.......................................98
Contents ¦ ix
Virginia Mason s Assessment of the Dimensions of Culture That
Support Innovation....................................................................................99
Innovation Culture Kaizen......................................................................103
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Culture Efforts.........................................................106
Leaders in Other Healthcare Organizations Should.....................107
6 Supportive Infrastructure for Innovation..........................................109
Examples of Innovation Infrastructures in Leading Healthcare
Institutions..............................................................................................110
Infrastructure Evolves in Context............................................................112
The Kaizen Promotion Office (KPO): Supporting the Implementation
of the Virginia Mason Production System................................................113
Innovation Leadership Team (ILT): Providing Board and Executive
Level Guidance for Innovation................................................................115
Center for Innovation: The Small Team behind the Scenes......................116
Information Technology Supports for Innovation: Browsing for
Knowledge and Ideas...............................................................................117
Emerging Infrastructures: Innovation Grants and Moonshine................118
Communications Infrastructure: Getting the Word Out about
Innovation...............................................................................................119
Center for Health Care Solutions: Catalyzing Breakthrough
Innovations in Care by Supporting Uncommon Conversations...............121
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Infrastructure Efforts...............................................121
Leaders in Other Healthcare Organizations Should.....................122
7 Bringing Innovation to Daily Work...................................................123
I Swore I Was Going to Find a Way to Make That Never Happen
Again ......................................................................................................124
We re Throwing Everything, Including the Kitchen Sink, at You .........125
Bringing Fresh Ideas to the Daily Practice of Surgery..............................127
KVM Radio.............................................................................................127
I m Doing It Today, and Never Again ...................................................128
The Everyday Lean Idea System...............................................................130
Making Things Better While the Moon Is Shining.................................133
Informatics Practitioners: Making Better Use of Information in Daily
Clinical Work..........................................................................................136
Innovation Grants Process: Supporting Those with Potential
Breakthrough Ideas..................................................................................139
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation in Daily Work Efforts..............................................143
Leaders in Other Healthcare Organizations Should.....................143
x ¦ Contents
8 Using Patient Experience to Drive Innovation...................................145
The Customers Role in Innovation..........................................................146
Evolution of the Strategic Focus on Service..............................................147
Imported from the UK: Experience-Based Design...................................149
Experience-Based Design Meets Standard Work in a Clinic....................152
Understanding the Emotional Experience of Surgical Patients and
Families...................................................................................................153
You Can See a Lot by Looking................................................................154
I Am Sure That This Is What They Will Want.........................................154
The Roller Coaster of Emotion................................................................155
The Case of the Critical Care Unit...........................................................158
Building the Infrastructure to Support Experience-Based Design............160
Team Members Have Emotional Experiences Too!..................................161
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Focus on Patients and Families...................................................162
Leaders in Other Healthcare Organizations Should.....................163
9 Looking Ahead: The Future of Innovation and Lean at the
Virginia Mason Medical Center.........................................................165
A Strategic Plan That Stands the Test of Time.........................................167
Further Embedding Innovation Methods in VMPS................................169
Creating More Capability through Culture Development, Education,
and Infrastructure....................................................................................170
Enhancing the Implementation of Experience-Based Design
Methodology...........................................................................................171
Looking Outward to Innovate.................................................................171
Creating Breakthrough Innovation to Transform the Healthcare
Marketplace.............................................................................................172
Hearing the Voice of the Future while Avoiding the Siren Call of
Technology Alone....................................................................................174
Spreading the Word to Transform Healthcare.........................................175
Moon Shots for Management..................................................................176
Source Notes................................................................................................179
Bibliography................................................................................................183
Glossary.......................................................................................................187
Index...........................................................................................................191
|
| any_adam_object | 1 |
| author | Plsek, Paul E. |
| author_facet | Plsek, Paul E. |
| author_role | aut |
| author_sort | Plsek, Paul E. |
| author_variant | p e p pe pep |
| building | Verbundindex |
| bvnumber | BV042176424 |
| callnumber-first | R - Medicine |
| callnumber-label | RA447 |
| callnumber-raw | RA447.W2 |
| callnumber-search | RA447.W2 |
| callnumber-sort | RA 3447 W2 |
| callnumber-subject | RA - Public Medicine |
| ctrlnum | (DE-599)BVBBV042176424 |
| dewey-full | 362.109797/772 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 362 - Social problems and services to groups |
| dewey-raw | 362.109797/772 |
| dewey-search | 362.109797/772 |
| dewey-sort | 3362.109797 3772 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Soziologie |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01343nam a2200373 c 4500</leader><controlfield tag="001">BV042176424</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">141110s2014 xxua||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">013032841</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781482203837</subfield><subfield code="9">978-1-4822-0383-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042176424</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-M483</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">RA447.W2</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">362.109797/772</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Plsek, Paul E.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Accelerating health care transformation with lean and innovation</subfield><subfield code="b">the Virginia Mason experience</subfield><subfield code="c">Paul Plsek</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIX, 196 S.</subfield><subfield code="b">Ill.</subfield><subfield code="c">25 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 183-185) and index</subfield></datafield><datafield tag="610" ind1="2" ind2="4"><subfield code="a">Virginia Mason Medical Center</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Delivery of Health Care</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Health Facilities</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational Innovation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Patient Care Management</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027615752&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027615752</subfield></datafield></record></collection> |
| id | DE-604.BV042176424 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T01:14:37Z |
| institution | BVB |
| isbn | 9781482203837 |
| language | English |
| lccn | 013032841 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027615752 |
| open_access_boolean | |
| owner | DE-M483 |
| owner_facet | DE-M483 |
| physical | XIX, 196 S. Ill. 25 cm |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| record_format | marc |
| spelling | Plsek, Paul E. Verfasser aut Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek 2014 XIX, 196 S. Ill. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (pages 183-185) and index Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027615752&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Plsek, Paul E. Accelerating health care transformation with lean and innovation the Virginia Mason experience Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
| title | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_auth | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_exact_search | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_full | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_fullStr | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_full_unstemmed | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_short | Accelerating health care transformation with lean and innovation |
| title_sort | accelerating health care transformation with lean and innovation the virginia mason experience |
| title_sub | the Virginia Mason experience |
| topic | Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
| topic_facet | Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027615752&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT plsekpaule acceleratinghealthcaretransformationwithleanandinnovationthevirginiamasonexperience |