Accelerating health care transformation with lean and innovation: the Virginia Mason experience
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
2014
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (pages 183-185) and index |
| Beschreibung: | XIX, 196 S. Ill. 25 cm |
| ISBN: | 9781482203837 |
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| 500 | |a Includes bibliographical references (pages 183-185) and index | ||
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| 650 | 4 | |a Organizational Innovation | |
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Datensatz im Suchindex
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| adam_text | Titel: Accelerating health care transformation with lean and innovation
Autor: Plsek, Paul E
Jahr: 2014
Contents
Endorsements.................................................................................................ii
Foreword........................................................................................................xi
DONALD M. BERWICK, MD
Note about This Book....................................................................................xv
Acknowledgments.......................................................................................xvii
About the Author.........................................................................................xix
1 Virginia Mason, Lean, and Innovation..................................................1
A Leader in Lean Thinking in Healthcare...................................................4
Lean Thinking Basics...................................................................................7
Creativity and Innovation Basics.................................................................9
Virginia Mason s Chair of Innovation........................................................13
The Marriage of Lean and Innovation at Virginia Mason Medical Center ... 14
2 Strategy as Innovation, Strategy for Innovation..................................17
The Challenge of Innovation in Healthcare...............................................18
Seat-of-the-Pants versus Deliberately Planned Innovation..........................20
Are You Guys Kidding Me? The Patient at the Top of a Pyramid!.............21
Four Strategic Pillars Support Pursuit of the Perfect Patient Experience ....23
Looking Outside for Insight: The Birth of the Virginia Mason
Production System.....................................................................................24
Gaining Outside Insight on Innovation.....................................................26
Evolution of the Strategic Innovation Plan.................................................27
Listening to the Voice of the Future...........................................................31
Stimulating Breakthrough Innovation.......................................................32
The Board s Role in Strategy and Innovation: You Have to Be on the Team ...35
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Strategy......................................................................35
Leaders in Other Healthcare Organizations Should.......................36
vii
viii ¦ Contents
3 Integrating Innovation and Lean in Practice.......................................39
Debunking the Myth................................................................................40
Integrating Lean and Innovation: Natural Overlaps in Tools and
Methods...................................................................................................42
The Marriage of Lean and Innovation: A Careful Courtship.....................48
Innovation and Lean in Hospital Design...................................................50
Rethinking Hospital Design, 2006...................................................50
Example: Emergency Department Design, 2009..............................53
Innovation Continues, 2012.............................................................54
Innovating in Primary Care.......................................................................55
Flow Stations, 2003..........................................................................55
Team 5000, 2005.............................................................................56
Intensive Primary Care (IPC), 2007.................................................57
Department of Primary Care Vision, 2012.......................................58
Busting Assumptions about the Management of Medically Complex
Surgical Patients.........................................................................................59
Redesigning Surveillance of Healthcare-Acquired Infections.....................61
Embedding Innovation Tools into the Structure of Lean Workshops........62
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Integration of Lean and Innovation Tools...................................64
Leaders in Other Healthcare Organizations Should......................64
4 Learning to Be Innovative....................................................................67
Learning and Unlearning...........................................................................68
Key Concepts: Pedagogy, Andragogy, and Reflective Practice...................70
Creating a Learning Organization: There Are No Shortcuts......................71
A Quick Word about Leaders and Leadership............................................72
Virginia Mason s Systematic Approach to Skills Development for
Leaders.......................................................................................................72
Structural Practices That Support Innovative Thinking in Leaders............74
Evolution of Training and Development for Innovation............................78
Virginia Mason s Innovation Competencies...............................................80
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Leadership Knowledge and Capability Efforts...........83 .
Leaders in Other Healthcare Organizations Should.......................83
5 Supportive Culture for Innovation.......................................................87
Dimensions of Culture That Support Innovation.......................................88
Innovation Culture Does Not Exist in a Vacuum......................................91
Examples of the Seven Dimensions of Culture at Virginia Mason.............92
Describing Organizational Culture for Innovation: Portal Charts.............96
Assessing Organizational Culture for Innovation.......................................98
Contents ¦ ix
Virginia Mason s Assessment of the Dimensions of Culture That
Support Innovation....................................................................................99
Innovation Culture Kaizen......................................................................103
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Culture Efforts.........................................................106
Leaders in Other Healthcare Organizations Should.....................107
6 Supportive Infrastructure for Innovation..........................................109
Examples of Innovation Infrastructures in Leading Healthcare
Institutions..............................................................................................110
Infrastructure Evolves in Context............................................................112
The Kaizen Promotion Office (KPO): Supporting the Implementation
of the Virginia Mason Production System................................................113
Innovation Leadership Team (ILT): Providing Board and Executive
Level Guidance for Innovation................................................................115
Center for Innovation: The Small Team behind the Scenes......................116
Information Technology Supports for Innovation: Browsing for
Knowledge and Ideas...............................................................................117
Emerging Infrastructures: Innovation Grants and Moonshine................118
Communications Infrastructure: Getting the Word Out about
Innovation...............................................................................................119
Center for Health Care Solutions: Catalyzing Breakthrough
Innovations in Care by Supporting Uncommon Conversations...............121
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation Infrastructure Efforts...............................................121
Leaders in Other Healthcare Organizations Should.....................122
7 Bringing Innovation to Daily Work...................................................123
I Swore I Was Going to Find a Way to Make That Never Happen
Again ......................................................................................................124
We re Throwing Everything, Including the Kitchen Sink, at You .........125
Bringing Fresh Ideas to the Daily Practice of Surgery..............................127
KVM Radio.............................................................................................127
I m Doing It Today, and Never Again ...................................................128
The Everyday Lean Idea System...............................................................130
Making Things Better While the Moon Is Shining.................................133
Informatics Practitioners: Making Better Use of Information in Daily
Clinical Work..........................................................................................136
Innovation Grants Process: Supporting Those with Potential
Breakthrough Ideas..................................................................................139
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Innovation in Daily Work Efforts..............................................143
Leaders in Other Healthcare Organizations Should.....................143
x ¦ Contents
8 Using Patient Experience to Drive Innovation...................................145
The Customers Role in Innovation..........................................................146
Evolution of the Strategic Focus on Service..............................................147
Imported from the UK: Experience-Based Design...................................149
Experience-Based Design Meets Standard Work in a Clinic....................152
Understanding the Emotional Experience of Surgical Patients and
Families...................................................................................................153
You Can See a Lot by Looking................................................................154
I Am Sure That This Is What They Will Want.........................................154
The Roller Coaster of Emotion................................................................155
The Case of the Critical Care Unit...........................................................158
Building the Infrastructure to Support Experience-Based Design............160
Team Members Have Emotional Experiences Too!..................................161
Transforming Healthcare: What Others Can Learn from Virginia
Mason s Focus on Patients and Families...................................................162
Leaders in Other Healthcare Organizations Should.....................163
9 Looking Ahead: The Future of Innovation and Lean at the
Virginia Mason Medical Center.........................................................165
A Strategic Plan That Stands the Test of Time.........................................167
Further Embedding Innovation Methods in VMPS................................169
Creating More Capability through Culture Development, Education,
and Infrastructure....................................................................................170
Enhancing the Implementation of Experience-Based Design
Methodology...........................................................................................171
Looking Outward to Innovate.................................................................171
Creating Breakthrough Innovation to Transform the Healthcare
Marketplace.............................................................................................172
Hearing the Voice of the Future while Avoiding the Siren Call of
Technology Alone....................................................................................174
Spreading the Word to Transform Healthcare.........................................175
Moon Shots for Management..................................................................176
Source Notes................................................................................................179
Bibliography................................................................................................183
Glossary.......................................................................................................187
Index...........................................................................................................191
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| spelling | Plsek, Paul E. Verfasser aut Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek 2014 XIX, 196 S. Ill. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (pages 183-185) and index Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027615752&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Plsek, Paul E. Accelerating health care transformation with lean and innovation the Virginia Mason experience Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
| title | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_auth | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_exact_search | Accelerating health care transformation with lean and innovation the Virginia Mason experience |
| title_full | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_fullStr | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_full_unstemmed | Accelerating health care transformation with lean and innovation the Virginia Mason experience Paul Plsek |
| title_short | Accelerating health care transformation with lean and innovation |
| title_sort | accelerating health care transformation with lean and innovation the virginia mason experience |
| title_sub | the Virginia Mason experience |
| topic | Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
| topic_facet | Virginia Mason Medical Center Delivery of Health Care Health Facilities Organizational Innovation Patient Care Management |
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