Serving online customers: lessons for libraries from the business world
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Lanham [u.a.]
Rowman & Littlefield
2014
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VII, 223 S. Ill., graph. Darst. |
| ISBN: | 9780810893177 9780810887329 |
Internformat
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| 650 | 4 | |a Libraries and the Internet | |
| 650 | 4 | |a Library Web sites | |
| 650 | 4 | |a Libraries |x Customer services | |
| 650 | 4 | |a Electronic reference services (Libraries) | |
| 650 | 4 | |a Libraries and distance education | |
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Datensatz im Suchindex
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| adam_text | Titel: Serving online customers
Autor: Barclay, Donald A
Jahr: 2014
Contents Acknowledgments vii Introduction 1 1 Living in the Market: Libraries and Businesses 5 2 What Librarians Can Learn from the Business Literature 19 3 Unlikely Sources: What Librarians Can Learn from the Shady Side of the Web 37 4 Understanding the Self-Service Experience in the Online Environment 57 5 Services for Remote Users: Librarians in Search of a Niche 85 6 Online Education: Will the Twenty-First-Century Library Be on Board? 117 7 Designing Websites: Trust and Flow 143 8 Artificial Intelligence in the Library: The Time Is Some Day (Maybe) 171 9 Assessment in the Online Environment: An Unmet Challenge 193 Index 215 About the Author 223 v
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| language | English |
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| spelling | Barclay, Donald A. 1958- Verfasser (DE-588)1175042021 aut Serving online customers lessons for libraries from the business world Donald A. Barclay Lanham [u.a.] Rowman & Littlefield 2014 VII, 223 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Libraries and the Internet Library Web sites Libraries Customer services Electronic reference services (Libraries) Libraries and distance education Library users Effect of technological innovations on HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027601363&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Barclay, Donald A. 1958- Serving online customers lessons for libraries from the business world Libraries and the Internet Library Web sites Libraries Customer services Electronic reference services (Libraries) Libraries and distance education Library users Effect of technological innovations on |
| title | Serving online customers lessons for libraries from the business world |
| title_auth | Serving online customers lessons for libraries from the business world |
| title_exact_search | Serving online customers lessons for libraries from the business world |
| title_full | Serving online customers lessons for libraries from the business world Donald A. Barclay |
| title_fullStr | Serving online customers lessons for libraries from the business world Donald A. Barclay |
| title_full_unstemmed | Serving online customers lessons for libraries from the business world Donald A. Barclay |
| title_short | Serving online customers |
| title_sort | serving online customers lessons for libraries from the business world |
| title_sub | lessons for libraries from the business world |
| topic | Libraries and the Internet Library Web sites Libraries Customer services Electronic reference services (Libraries) Libraries and distance education Library users Effect of technological innovations on |
| topic_facet | Libraries and the Internet Library Web sites Libraries Customer services Electronic reference services (Libraries) Libraries and distance education Library users Effect of technological innovations on |
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