APA (7th ed.) Citation

Buttle, F. A., & Maklan, S. (2015). Customer relationship management: Concepts and technologies (Third edition.). Routledge, Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Buttle, Francis A., and Stan Maklan. Customer Relationship Management: Concepts and Technologies. Third edition. London ; New York: Routledge, Taylor & Francis Group, 2015.

MLA (9th ed.) Citation

Buttle, Francis A., and Stan Maklan. Customer Relationship Management: Concepts and Technologies. Third edition. Routledge, Taylor & Francis Group, 2015.