Customer relationship management: concepts and technologies
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London ; New York
Routledge, Taylor & Francis Group
2015
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Beschreibung: | xxv, 400 Seiten Illustrationen, Diagramme |
| ISBN: | 9781138789821 9781138789838 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV042156131 | ||
| 003 | DE-604 | ||
| 005 | 20220513 | ||
| 007 | t | ||
| 008 | 141029s2015 xxka||| |||| 00||| eng d | ||
| 010 | |a 014028109 | ||
| 020 | |a 9781138789821 |c (hbk) |9 978-1-138-78982-1 | ||
| 020 | |a 9781138789838 |c (pbk) |9 978-1-138-78983-8 | ||
| 035 | |a (OCoLC)904821626 | ||
| 035 | |a (DE-599)BVBBV042156131 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
| 049 | |a DE-703 |a DE-1050 |a DE-573 |a DE-11 |a DE-92 |a DE-2070s | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Buttle, Francis A. |e Verfasser |0 (DE-588)171179412 |4 aut | |
| 245 | 1 | 0 | |a Customer relationship management |b concepts and technologies |c Francis Buttle and Stan Maklan |
| 250 | |a Third edition | ||
| 264 | 1 | |a London ; New York |b Routledge, Taylor & Francis Group |c 2015 | |
| 300 | |a xxv, 400 Seiten |b Illustrationen, Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 655 | 7 | |8 1\p |0 (DE-588)4123623-3 |a Lehrbuch |2 gnd-content | |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 1 | 1 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 1 | |8 2\p |5 DE-604 | |
| 700 | 1 | |a Maklan, Stan |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-1-315-76459-7 |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027595879 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804152650781949952 |
|---|---|
| any_adam_object | |
| author | Buttle, Francis A. Maklan, Stan |
| author_GND | (DE-588)171179412 |
| author_facet | Buttle, Francis A. Maklan, Stan |
| author_role | aut aut |
| author_sort | Buttle, Francis A. |
| author_variant | f a b fa fab s m sm |
| building | Verbundindex |
| bvnumber | BV042156131 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)904821626 (DE-599)BVBBV042156131 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Third edition |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01808nam a2200481 c 4500</leader><controlfield tag="001">BV042156131</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20220513 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">141029s2015 xxka||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">014028109</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781138789821</subfield><subfield code="c">(hbk)</subfield><subfield code="9">978-1-138-78982-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781138789838</subfield><subfield code="c">(pbk)</subfield><subfield code="9">978-1-138-78983-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)904821626</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042156131</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield><subfield code="a">DE-1050</subfield><subfield code="a">DE-573</subfield><subfield code="a">DE-11</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-2070s</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Buttle, Francis A.</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)171179412</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer relationship management</subfield><subfield code="b">concepts and technologies</subfield><subfield code="c">Francis Buttle and Stan Maklan</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Third edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London ; New York</subfield><subfield code="b">Routledge, Taylor & Francis Group</subfield><subfield code="c">2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xxv, 400 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="8">1\p</subfield><subfield code="0">(DE-588)4123623-3</subfield><subfield code="a">Lehrbuch</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Maklan, Stan</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-1-315-76459-7</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027595879</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | 1\p (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV042156131 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T01:14:05Z |
| institution | BVB |
| isbn | 9781138789821 9781138789838 |
| language | English |
| lccn | 014028109 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027595879 |
| oclc_num | 904821626 |
| open_access_boolean | |
| owner | DE-703 DE-1050 DE-573 DE-11 DE-92 DE-2070s |
| owner_facet | DE-703 DE-1050 DE-573 DE-11 DE-92 DE-2070s |
| physical | xxv, 400 Seiten Illustrationen, Diagramme |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Routledge, Taylor & Francis Group |
| record_format | marc |
| spelling | Buttle, Francis A. Verfasser (DE-588)171179412 aut Customer relationship management concepts and technologies Francis Buttle and Stan Maklan Third edition London ; New York Routledge, Taylor & Francis Group 2015 xxv, 400 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Kundenmanagement (DE-588)4236865-0 s DE-604 Beziehungsmanagement (DE-588)4326109-7 s 2\p DE-604 Maklan, Stan Verfasser aut Erscheint auch als Online-Ausgabe 978-1-315-76459-7 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Buttle, Francis A. Maklan, Stan Customer relationship management concepts and technologies Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 (DE-588)4123623-3 |
| title | Customer relationship management concepts and technologies |
| title_auth | Customer relationship management concepts and technologies |
| title_exact_search | Customer relationship management concepts and technologies |
| title_full | Customer relationship management concepts and technologies Francis Buttle and Stan Maklan |
| title_fullStr | Customer relationship management concepts and technologies Francis Buttle and Stan Maklan |
| title_full_unstemmed | Customer relationship management concepts and technologies Francis Buttle and Stan Maklan |
| title_short | Customer relationship management |
| title_sort | customer relationship management concepts and technologies |
| title_sub | concepts and technologies |
| topic | Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Beziehungsmanagement Kundenmanagement Lehrbuch |
| work_keys_str_mv | AT buttlefrancisa customerrelationshipmanagementconceptsandtechnologies AT maklanstan customerrelationshipmanagementconceptsandtechnologies |