A global view on intercultural management: challenges in a globalized world
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin ; München [u.a.]
De Gruyter, Oldenbourg
2014
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| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XVI, 335 S. graph. Darst. |
| ISBN: | 3110400626 9783110400625 |
Internformat
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| 264 | 1 | |a Berlin ; München [u.a.] |b De Gruyter, Oldenbourg |c 2014 | |
| 300 | |a XVI, 335 S. |b graph. Darst. | ||
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TABLE OF CONTENTS
1 GLOBALIZATION AND INTERCULTURAL MANAGEMENT 1
1.0 STATEMENT OF THE PROBLEM 1
1.1 "THE GLOBAL CHALLENGE" 2
1.1.1 GLOBAL CHALLENGES 4
1.1.2 THE INTERCULTURAL ANSWER 6
1.2 INTERCULTURAL MANAGEMENT 8
1.2.1 DEFINITION OF INTERCULTURAL MANAGEMENT 9
1.2.2 THE IMPORTANCE OF INTERCULTURAL MANAGEMENT 10
1.2.3 THE TASKS OF INTERCULTURAL MANAGEMENT 12
1.2.4 CHALLENGES IN THE FIELD OF INTERCULTURAL MANAGEMENT 13
1.2.5 THE EUROPEAN UNION AND INTERCULTURAL DIALOGUE 16
1.2.6 INTERCULTURAL MANAGEMENT VS. CROSS-CULTURAL-MANAGEMENT 17
1.3 THE EXPERT'S VIEW: INTERVIEW WITH DR. THOMAS ZENETTI 18
1.4 CASE STUDY: INTERVIEWING COSTUMERS IN ASIA - THE IMPACT OF CULTURE
21
2 CULTURAL REFLECTION AS A STARTING POINT FOR INTERCULTURAL MANAGEMENT
23
2.0 STATEMENT OF THE PROBLEM 23
2.1 ACTING IN A DIFFERENT CULTURAL SETTING 23
2.2 THE TERM "CULTURE" FROM A SCIENTIFIC-ANTHROPOLOGICAL POINT OF VIEW
24
2.3 THE ICEBERG-MODEL 26
2.4 APPROACHING A SYSTEMATIZATION OF DIFFERENT CULTURAL CONCEPTS 28
2.4.1 KELLER'S CULTURAL CONCEPT 28
2.4.2 LUTHANS' CULTURAL CONCEPT 28
2.4.3 KLUCKHOHN'S CULTURAL CONCEPT 29
2.4.4 SCHEIN'S MODEL: THREE LEVELS OF CULTURE 29
2.4.5 SYMBOLS 30
2.4.6 HEROES 31
2.4.7 RITUALS 31
2.4.8 VALUE SYSTEMS 31
2.5 INSIGHTS INTO FIVE CULTURAL MODELS 32
2.5.1 HALL'S CULTURAL MODEL 32
2.5.2 HOFSTEDE'S 5-DIMENSION MODEL 36
2.5.3 TROMPENAARS' 7-D-MODEL 44
2.5.4 SCHWARTZ'CULTURAL MODEL 49
2.5.5 GLOBE-STUDY 52
HTTP://D-NB.INFO/1053173148
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TABLE OF CONTENTS
2.6 COMPARISON OF THE CULTURAL MODELS 54
2.7 THE APPLICATION OF CULTURAL MODELS IN THE TRAINING PRACTICE 56
2.8 LEVELS AND CORE ELEMENTS OF THE CULTURAL ENVIRONMENT AND ITS
INFLUENCE ON
INTERNATIONAL ASSIGNMENTS 56
2.8.1 QUESTIONING ONE'S OWN CULTURAL POINT OF VIEW 56
2.8.2 CORE ELEMENTS OF THE CULTURAL ENVIRONMENT 57
2.8.3 REGARDING THE INTERRELATION OF THE CORE ELEMENTS 58
2.9 THE EXPERT'S VIEW: INTERVIEW WITH PROF. DR. GEERT HOFSTEDE 61
2.10 INTERCULTURAL EXERCISE: BRIDGE CONSTRUCTION EXPERTS AMONG THE
"ULEMANS" 66
2.11 CASE STUDY: GETTING PEOPLE TO PLAY BALL 68
3 CORPORATE CULTURE AND INTERNATIONALIZATION 69
3.0 STATEMENT OF THE PROBLEM 69
3.1 CORPORATE CULTURES IN GLOBAL INTERACTION 70
3.1.1 ARESEARCH PROJECT ON GLOBAL CULTURAL DEVELOPMENT 70
3.1.2 CULTURAL INTEGRATION DRIVERS 71
3.2 MERGERS & ACQUISITIONS 74
3.2.1 THE TERMS "MERGER" & "ACQUISITION" 75
3.2.2 CROSS-BORDER M&A 76
3.2.3 REASONS FOR M&A 78
3.2.4 DRAWBACKS 79
3.2.5 THE PROCESS OF FORMING M&A 79
3.2.6 CULTURAL DUE DILIGENCE 81
3.2.7 AN EVALUATION OF MERGERS & ACQUISITIONS 84
3.2.8 THE INFLUENCE OF CULTURE ON M&A - SELECTED RESULTS OF TWO STUDIES
86
3.2.9 A PRACTICAL EXAMPLE: A PRE-DEAL PLANNING BY KPMG 88
3.3 INTERVIEW WITH PETER AGNELJALL, CEO OF IKEA 91
3.4 CASE STUDY: FROM FOUNDERING CONSUMER GOODS FACTORY TO COOKWARE
LEADER:
A RECIPE FOR GROWTH 92
4 VALUES UNDER THE INFLUENCE OF CULTURE AND TECHNOLOGY 93
4.0 STATEMENT OF THE PROBLEM 93
4.1 VALUES AND RESPONSIBILITIES 94
4.2 DE BONO'S SIX VALUE MEDALS 96
4.3 THE WORLD VALUES SURVEY 100
4.3.1 AN OVERVIEW ON THE PROJECT 100
4.3.2 SAMPLE QUESTIONS FROM THE WORLD VALUES SURVEY 101
4.4 VALUING DIVERSITY AND MANAGING DIVERSITY 103
4.4.1 DEFINITION OF DIVERSITY 103
4.4.2 DIVERSITY MANAGEMENT 103
4.4.3 DIVERSITY MANAGEMENT WITHIN INTERCULTURAL MANAGEMENT 104
TABLE OF CONTENTS XI
4.4.4 THEORETICAL APPROACHES TOWARDS DIVERSITY MANAGEMENT 104
4.4.5 THE BENEFITS, DANGERS AND LIMITATIONS OF AN ACTIVE DIVERSITY
MANAGEMENT 108
4.4.6 THE DRIVERS FOR IMPLEMENTING DIVERSITY MANAGEMENT 112
4.4.7 THE FUTURE DEVELOPMENT OF DIVERSITY MANAGEMENT 116
4.5 THE EXPERT'S VIEW: INTERVIEW WITH RYOHEI ARAI 117
4.6 CASE STUDY: A VISION OF A MODERN ARAB WORLD 118
5 INTERCULTURAL COMPETENCE 121
5.0 STATEMENT OF THE PROBLEM 121
5.1 DEFINITION 122
5.1.1 CLUSTER 1: ATTITUDE 124
5.1.2 CLUSTER 2: KNOWLEDGE AND SKILLS 124
5.1.3 CLUSTER 3: INTERNAL AND EXTERNAL OUTCOMES 126
5.2 RELEVANCE OF INTERCULTURAL COMPETENCE 129
5.3 INTERCULTURAL COMPETENCE IN THE FRAMEWORK OF THE 7-S-MODEL 130
5.3.1 THE "HARD" ELEMENTS OF THE 7-S-MODEL 131
5.3.2 THE "SOFT" ELEMENTS OF THE 7-S-MODEL 132
5.4 WWW - A SELECTION OF INTERCULTURAL SITES 134
5.5 THE EXPERTS' VIEW 136
5.5.1 INTERVIEW WITH ABDULAZIZ AL-MIKHLAFI 136
5.5.2 INTERVIEW WITH PETER WOLLMANN 137
5.6 CASE STUDY: WHY DID WALMART LEAVE GERMANY? 138
6 INTERCULTURAL COMMUNICATION 141
6.0 STATEMENT OF THE PROBLEM 141
6.1 THE IMPORTANCE OF INTERCULTURAL COMMUNICATION 141
6.2 THE COMMUNICATION MODEL 142
6.3 NEGOTIATING ACROSS CULTURES 143
6.4 LEVELS OF COMMUNICATION 146
6.5 VERBAL COMMUNICATION 148
6.5.1 LANGUAGE 148
6.5.2 DISTINCTIVE LANGUAGE FEATURES 148
6.5.3 TRANSLATION PROBLEMS 150
6.5.4 ENGLISH AS A LINGUA FRANCA 151
6.5.5 DIRECT AND INDIRECT STYLES OF VERBAL COMMUNICATION 152
6.5.6 WRITTEN COMMUNICATION 152
6.5.7 LISTENING SKILLS 153
6.6 PARAVERBAL COMMUNICATION 154
6.6.1 COMMUNICATING TO DISPLAY EMOTION 155
6.6.2 EFFECT OF SPEAKING I 155
XII TABLE OF CONTENTS
6.7 NONVERBAL COMMUNICATION 156
6.7.1 SIX CATEGORIES OF NONVERBAL COMMUNICATION 157
6.7.2 DRESS CODE 162
6.7.3 BUSINESS CARDS 164
6.7.4 GIFTS 166
6.8 THE EXPERT'S VIEW: INTERVIEW WITH DANIEL FRISCH 170
6.9 CASE STUDY: GERMAN MANAGER MEETS SAUDI ARABIAN CHAIRMAN 172
7 LEADERSHIP ACROSS CULTURES 175
7.0 STATEMENT OF THE PROBLEM 175
7.1 THE FOUNDATION FOR LEADERSHIP 176
7.2 LEADERSHIP STYLES 177
7.2.1 AUTHORITARIAN LEADERSHIP 177
7.2.2 PATERNALISTIC LEADERSHIP 178
7.2.3 PARTICIPATIVE LEADERSHIP 178
7.2.4 LAISSEZ-FAIRE LEADERSHIP 179
7.2.5 TRANSFORMATIONAL LEADERSHIP 179
7.2.6 CHARISMATIC LEADERSHIP 179
7.2.7 TRANSACTIONAL LEADERSHIP 180
7.2.8 LEADERSHIP STYLES IN THE INTERNATIONAL CONTEXT 180
7.3 FOUR TYPES OF LEADERS 181
7.4 THE LEWIS MODEL 182
7.5 LEADING ACROSS CULTURES: PERSONALITY VERSUS AUTHENTICITY 184
7.6 LEADERSHIP AFFECTED BY RELIGION 185
7.6.1 CONFUCIANISM INFLUENCING LEADERSHIP 185
7.6.2 ISLAM INFLUENCING LEADERSHIP 187
7.6.3 HINDUISM INFLUENCING LEADERSHIP 190
7.7 THE INTERCULTURAL MANAGER 191
7.8 THE EXPERTS'VIEW 195
7.8.1 INTERVIEW WITH JUERGEN DLUGI, CEO, KONECRANES 195
7.8.2 INTERVIEW WITH STEFFEN KEIL, SIEMENS SAUDI ARABIA 197
7.9 CASE STUDY: INTERNATIONAL ASSIGNMENTS 199
8 MULTICULTURAL TEAMS 201
8.0 STATEMENT OF THE PROBLEM 201
8.1 THE NECESSITY OF MULTICULTURAL TEAMS 201
8.2 CHALLENGES FOR MULTICULTURAL TEAMS 202
8.3 THE MULTICULTURAL LEARNING PROCESS 203
8.4 MULTICULTURALITY AND GROUP FORMATION 204
TABLE OF CONTENTS XIII
8.5 MULTICULTURAL TEAM EFFECTIVENESS 207
8.5.1 CONFLICT AS A CHANCE 207
8.5.2 TEAM EFFECTIVENESS AND NATIONALITY 207
8.5.3 TEAM EFFECTIVENESS AND INTERNATIONAL WORK EXPERIENCE 208
8.5.4 TEAM EFFECTIVENESS AND LANGUAGE 208
8.5.5 TEAM EFFECTIVENESS AND INTERNATIONAL COMPOSITION 210
8.5.6 TEAM EFFECTIVENESS AND THE NATURE OF THE TASK 210
8.6 TUCKMAN'S STAGES OF GROUP DEVELOPMENT 211
8.6.1 FORMING 211
8.6.2 STORMING 212
8.6.3 NORMING 212
8.6.4 PERFORMING 212
8.6.5 ADJOURNING 213
8.7 MULTICULTURAL TEAM BUILDING 213
8.8 A STUDY ON MULTICULTURAL TEAMS: THE OCCAR EXAMPLE 216
8.9 QUESTIONNAIRE ON CROSS-CULTURAL TEAMWORK (EXTRACT) 218
8.10 EXERCISE: CROSS-CULTURAL TEAM BUILDING SCALE 220
8.11 THE EXPERTS'VIEW 221
8.11.1 INTERVIEW WITH JERRY HOLM, DB SCHENKER 221
8.11.2 INTERVIEW WITH HEIDRUN BUSS, AHK GUANGZHOU 222
8.12 ROLE PLAY: MULTICULTURAL TEAM WORK 223
8.13 CASE STUDY: MANAGING DIVERSITY AT LUXURY ISLAND RESORT 227
9 INTERCULTURAL PREPARATION AND REINTEGRATION 229
9.0 STATEMENT OF THE PROBLEM 229
9.1 THE ROLE OF EXPATRIATES 229
9.2 INTERCULTURAL LEARNING AND CULTURE SHOCK 230
9.2.1 DEFINITION OF CULTURE SHOCK 230
9.2.2 CULTURE SHOCK MODELS 231
9.2.3 TYPES OF REACTION TO CULTURE SHOCK 233
9.2.4 CULTURE SHOCK: INDIA 235
9.2.5 CULTURE SHOCK: SAUDI ARABIA 236
9.3 FAILURE OF EXPATRIATION: COSTS & CAUSES 237
9.4 THE EXPATRIATION CYCLE 238
9.4.1 ASPECTS OF A SUCCESSFUL INTERNATIONAL ASSIGNMENTS 239
9.4.2 ROLE OF THE FAMILY 239
9.4.3 PRE-DEPARTURE PREPARATION 243
9.4.4 EXPATRIATE SUPPORT 247
9.4.5 TRAINING METHODS AND THEIR APPLICATION IN THE TRAINING PRACTICE
253
9.5 INTERCULTURAL TRAINING INSTITUTIONS - A SELECTION 254
9.5.1 KWINTESSENTIAL 255
XIV
TABLE OF CONTENTS
9.5.2 CDC - CARL DUISBERG CENTREN 255
9.5.3 IFTM - INSTITUTE FOR INTERCULTURAL MANAGEMENT 255
9.5.4 IKUD - INSTITUTE FOR INTERCULTURAL DIDACTICS 256
9.5.5 FURTHER TRAINING INSTITUTES 256
9.6 INTERCULTURAL TRAINING AT ROBERT BOSCH INDIA LIMITED 257
9.6.1 GLOBAL CORPORATE ETIQUETTE 257
9.6.2 INTERCULTURAL TRAINING: COUNTRY-SPECIFIC 258
9.7 SURVEYS ON INTERCULTURAL PREPARATION 259
9.7.1 INTERCULTURAL PREPARATION IN BIG COMPANIES 259
9.7.2 INTERCULTURAL PREPARATION IN SME 262
9.8 REINTEGRATION 264
9.8.1 DEFINITIONS 264
9.8.2 THE REPATRIATION PROCESS 265
9.8.3 MAJOR DIFFICULTIES FOR EMPLOYEES 266
9.8.4 PERSONAL AND INTERCULTURAL PROBLEMS 269
9.8.5 PHASES OF REINTEGRATION 269
9.8.6 THEORETICAL REINTEGRATION MODEL BY JASSAWALLA, CONNOLLY AND
SLOJKOWSKI 273
9.8.7 CONSEQUENCES OF INSUFFICIENT REINTEGRATION 275
9.8.8 REPATRIATION PLANNING 276
9.8.9 THE EMPLOYEES' VIEW ON REINTEGRATION 280
9.8.10 REPATRIATION CHECKLIST 281
9.9 ROLE PLAY: TIME FOR A COFFEE BREAK 283
9.10 CASE STUDY: OUTSOURCING SENDS U.S. FIRMS TO "TRAINER" 284
10 THREE GLOBAL INTERCULTURAL TESTS 287
10.1 SIEMENS AG - GLOBALITY CHECK 287
10.1.1 PRESENTATION 287
10.1.2 FEEDBACK 287
10.1.3 MEETINGS 287
10.1.4 NEGOTIATING 287
10.1.5 SOCIALIZING 287
10.1.6 INTERNATIONAL PROJECTS 287
10.1.7 DELEGATION 288
10.1.8 DEBRIEFING 288
10.2 AN INTERCULTURAL CROSSWORD PUZZLE 289
10.3 A TEST OF GLOBAL MANAGEMENT SKILLS 290
10.4 SOLUTIONS 295
10.4.1 GLOBALITY CHECK 295
10.4.2 FURTHER SOLUTIONS 298
10.4.3 INTERCULTURAL EXERCISE (P. 66): INSTRUCTIONS FOR THE "ULEMANS"
299 |
| any_adam_object | 1 |
| author | Rothlauf, Jürgen 1949- |
| author_GND | (DE-588)142641219 |
| author_facet | Rothlauf, Jürgen 1949- |
| author_role | aut |
| author_sort | Rothlauf, Jürgen 1949- |
| author_variant | j r jr |
| building | Verbundindex |
| bvnumber | BV042100923 |
| classification_rvk | MR 6900 QP 305 |
| classification_tum | WIR 538f |
| ctrlnum | (OCoLC)883390795 (DE-599)DNB1053173148 |
| dewey-full | 658.4 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4 |
| dewey-search | 658.4 |
| dewey-sort | 3658.4 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Soziologie Wirtschaftswissenschaften |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV042100923 |
| illustrated | Illustrated |
| indexdate | 2024-09-10T01:26:07Z |
| institution | BVB |
| isbn | 3110400626 9783110400625 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027541565 |
| oclc_num | 883390795 |
| open_access_boolean | |
| owner | DE-521 DE-860 DE-20 DE-19 DE-BY-UBM DE-92 DE-2070s DE-526 DE-859 DE-12 DE-634 DE-1047 DE-M347 DE-1050 DE-573 DE-1051 DE-739 DE-1043 DE-1052 DE-1028 DE-1102 DE-898 DE-BY-UBR DE-1049 |
| owner_facet | DE-521 DE-860 DE-20 DE-19 DE-BY-UBM DE-92 DE-2070s DE-526 DE-859 DE-12 DE-634 DE-1047 DE-M347 DE-1050 DE-573 DE-1051 DE-739 DE-1043 DE-1052 DE-1028 DE-1102 DE-898 DE-BY-UBR DE-1049 |
| physical | XVI, 335 S. graph. Darst. |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | De Gruyter, Oldenbourg |
| record_format | marc |
| spelling | Rothlauf, Jürgen 1949- Verfasser (DE-588)142641219 aut A global view on intercultural management challenges in a globalized world Jürgen Rothlauf Berlin ; München [u.a.] De Gruyter, Oldenbourg 2014 XVI, 335 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Globalisierung (DE-588)4557997-0 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Globalisierung (DE-588)4557997-0 s Interkulturelles Management (DE-588)4343519-1 s DE-604 Erscheint auch als Online-Ausgabe, EPUB 978-3-11-039790-1 Erscheint auch als Online-Ausgabe, PDF 978-3-11-037628-9 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=4703675&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027541565&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rothlauf, Jürgen 1949- A global view on intercultural management challenges in a globalized world Interkulturelles Management (DE-588)4343519-1 gnd Globalisierung (DE-588)4557997-0 gnd |
| subject_GND | (DE-588)4343519-1 (DE-588)4557997-0 (DE-588)4123623-3 |
| title | A global view on intercultural management challenges in a globalized world |
| title_auth | A global view on intercultural management challenges in a globalized world |
| title_exact_search | A global view on intercultural management challenges in a globalized world |
| title_full | A global view on intercultural management challenges in a globalized world Jürgen Rothlauf |
| title_fullStr | A global view on intercultural management challenges in a globalized world Jürgen Rothlauf |
| title_full_unstemmed | A global view on intercultural management challenges in a globalized world Jürgen Rothlauf |
| title_short | A global view on intercultural management |
| title_sort | a global view on intercultural management challenges in a globalized world |
| title_sub | challenges in a globalized world |
| topic | Interkulturelles Management (DE-588)4343519-1 gnd Globalisierung (DE-588)4557997-0 gnd |
| topic_facet | Interkulturelles Management Globalisierung Lehrbuch |
| url | http://deposit.dnb.de/cgi-bin/dokserv?id=4703675&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027541565&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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