Holdings: Managing Service Productivity

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Saved in:

Bibliographic Details
Main Author:	Emrouznejad, Ali (Author)
Format:	Electronic eBook
Language:	English
Published:	Berlin [u.a.] Springer 2014
Series:	International Series in Operations Research & Management Science 215
Subjects:	Wirtschaft Economics Operations research
Online Access:	BFB01 BTU01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FRO01 FWS01 FWS02 HWR01 UBG01 UBM01 UBT01 UBY01 UPA01 Volltext Inhaltsverzeichnis Abstract
Physical Description:	1 Online-Ressource (XVIII, 394 p. 71 illus., 38 illus. in color)
ISBN:	9783662434376
DOI:	10.1007/978-3-662-43437-6

Staff View

MARC


LEADER	00000nmm a2200000 cb4500
001	BV042068724
003	DE-604
005	20200921
007	cr\|uuu---uuuuu
008	140910s2014 \|\|\|\| o\|\|u\| \|\|\|\|\|\|eng d
020			\|a 9783662434376 \|c Online \|9 978-3-662-43437-6
024	7		\|a 10.1007/978-3-662-43437-6 \|2 doi
035			\|a (Springer)978-3-662-43437-6
035			\|a (OCoLC)889987890
035			\|a (DE-599)HBZTT050429564
040			\|a DE-604 \|b ger \|e rakwb
041	0		\|a eng
049			\|a DE-739 \|a DE-703 \|a DE-1049 \|a DE-92 \|a DE-863 \|a DE-862 \|a DE-19 \|a DE-Aug4 \|a DE-859 \|a DE-M347 \|a DE-898 \|a DE-634 \|a DE-2070s \|a DE-473 \|a DE-522 \|a DE-861 \|a DE-573 \|a DE-706
082	0	4	\|a 658.40301 \|2 23
100	1		\|a Emrouznejad, Ali \|e Verfasser \|4 aut
245	1	0	\|a Managing Service Productivity \|b Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance \|c edited by Ali Emrouznejad, Emilyn Cabanda
264		1	\|a Berlin [u.a.] \|b Springer \|c 2014
300			\|a 1 Online-Ressource (XVIII, 394 p. 71 illus., 38 illus. in color)
336			\|b txt \|2 rdacontent
337			\|b c \|2 rdamedia
338			\|b cr \|2 rdacarrier
490	1		\|a International Series in Operations Research & Management Science \|v 215
650		4	\|a Wirtschaft
650		4	\|a Economics
650		4	\|a Operations research
776	0	8	\|i Erscheint auch als \|n Druckausgabe \|z 978-3-662-43436-9
830		0	\|a International Series in Operations Research & Management Science \|v 215 \|w (DE-604)BV035421305 \|9 215
856	4	0	\|u https://doi.org/10.1007/978-3-662-43437-6 \|x Verlag \|3 Volltext
856	4	2	\|m Springer Fremddatenuebernahme \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA \|3 Inhaltsverzeichnis
856	4	2	\|m Springer Fremddatenuebernahme \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA \|3 Abstract
912			\|a ZDB-2-SBE
999			\|a oai:aleph.bib-bvb.de:BVB01-027509446
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l BFB01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l BTU01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FHA01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FHI01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FHM01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FHN01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FHR01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FKE01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FNU01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FRO01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FWS01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l FWS02 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l HWR01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l UBG01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l UBM01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l UBT01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l UBY01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext
966	e		\|u https://doi.org/10.1007/978-3-662-43437-6 \|l UPA01 \|p ZDB-2-SBE \|x Verlag \|3 Volltext

Record in the Search Index

DE-BY-FWS_katkey	525093
_version_	1824554381887930368
adam_text	MANAGING SERVICE PRODUCTIVITY / : 2014 TABLE OF CONTENTS / INHALTSVERZEICHNIS MANAGING SERVICE PRODUCTIVITY USING DATA ENVELOPMENT ANALYSIS DEVELOPMENT OF ASSESSMENT MODEL FOR RESEARCH EFFICIENCY OF UNIVERSITIES INCORPORATING INTRA- AND INTER-INPUT/OUTPUT WEIGHT RESTRICTIONS IN PIECE-WISE LINEAR DEA: AN APPLICATION TO THE ASSESSMENT OF THE RESEARCH ACTIVITY IN HIGHER EDUCATION ESTIMATING THE EFFICIENCY OF HEALTHCARE FACILITIES PROVIDING HIV/AIDS TREATMENT IN ZAMBIA: A DATA ENVELOPMENT APPROACH BENCHMARKING IN HEALTHCARE: AN APPROACH BASED ON CLOSEST TARGETS SERVICE ENTERPRISE PRODUCTIVITY IN ACTION (SEPIA) USING DATA ENVELOPMENT ANALYSIS TO MEASURE GOOD GOVERNANCE MEASURING THE PERFORMANCE OF SERVICE ORGANISATIONS AND THE EFFECTS OF PRIVATISATION ON PERFORMANCE: EVIDENCE FROM THE GREEK CITIZEN SERVICE CENTRES HOW (IN)EFFICIENT ARE BRAZILIAN COURTS? MEASURING IT WITH DEA COST EFFICIENCY AND MARKET POWER: A TEST OF QUIET LIFE AND RELATED HYPOTHESES IN INDONESIAN BANKING INDUSTRY INTERNAL STRUCTURE OF SERVICE ORGANIZATION ─ FROM MULTI-ACTIVITY FINANCIAL INSTITUTIONS TO NETWORK STRUCTURE HOTELS APPLICATION OF DEA IN THE ELECTRICITY SECTOR: THE CASE OF MERALCO DISTRIBUTION SECTORS IMPROVING ENERGY EFFICIENCY OF WALNUT PRODUCTION USING DATA ENVELOPMENT ANALYSIS APPROACH SERVICE PRODUCTIVITY IN IT: A NETWORK EFFICIENCY MEASURE WITH APPLICATION TO COMMUNICATION PERFORMANCE EVALUATION OF SOFTWARE DEVELOPMENT PROJECTS: A CASE STUDY ON AN INFORMATION TECHNOLOGY (IT) COMPANY IN INDIA MEASURING EFFICIENCY OF URBAN TRANSPORT SUSTAINABLE DEVELOPMENT OF AIR TRAFFIC CONTROL: MOVING FROM AIRSPACE COMPLEXITY TO AIRSPACE EFFICIENCY MEASURING AND MANAGING THE PRODUCTIVITY OF U.S. PUBLIC TRANSIT SYSTEMS: AN UNORIENTED NETWORK DEA USING DEA TO IMPROVE THE EFFICIENCY OF PUPIL TRANSPORTATION. DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. MANAGING SERVICE PRODUCTIVITY / : 2014 ABSTRACT / INHALTSTEXT THIS VOLUME DESCRIBES HOW FRONTIER EFFICIENCY METHODOLOGIES SUCH AS DATA ENVELOPMENT ANALYSIS (DEA) AND OTHER TECHNIQUES SUCH AS MULTI-CRITERIA DECISION MAKINGCAN HELP SERVICE INDUSTRIES TO IMPROVE THEIR PERFORMANCE BY PROVIDING A RANKING OF BEST-PRACTICE EFFICIENT SERVICE UNITS AND BY IDENTIFYING SOURCES OF INEFFICIENCY FOR EACH SERVICE UNIT. IT EXPLAINS HOW THEY CAN BE USED TO DETERMINE POTENTIAL IMPROVEMENT TARGETS FOR EACH OF THE INEFFICIENT SERVICE UNITS, TO IDENTIFY PEERS FOR EACH SERVICE ORGANIZATION AND TO PROVIDE A BASIS FOR CONTINUOUS PERFORMANCE IMPROVEMENT. PRESENTING APPLICATIONS IN A VARIETY OF INDUSTRIES, THIS BOOK WILL BE USEFUL FOR THE SERVICE MANAGEMENT TO IMPROVE SERVICE PRODUCTIVITY, PROFITABILITY, SUSTAINABILITY, AND QUALITY AND EFFECTIVENESS OF SERVICE DELIVERIES. A FREE TRIAL VERSION OF THE WORLD’S LEADING DATA ENVELOPMENT ANALYSIS SOFTWARE (PIM-DEA) ISAVAILABLE FOR READERS OF THIS BOOK DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
any_adam_object	1
author	Emrouznejad, Ali
author_facet	Emrouznejad, Ali
author_role	aut
author_sort	Emrouznejad, Ali
author_variant	a e ae
building	Verbundindex
bvnumber	BV042068724
collection	ZDB-2-SBE
ctrlnum	(Springer)978-3-662-43437-6 (OCoLC)889987890 (DE-599)HBZTT050429564
dewey-full	658.40301
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.40301
dewey-search	658.40301
dewey-sort	3658.40301
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
doi_str_mv	10.1007/978-3-662-43437-6
format	Electronic eBook
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03814nmm a2200625 cb4500</leader><controlfield tag="001">BV042068724</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20200921 </controlfield><controlfield tag="007">cr\|uuu---uuuuu</controlfield><controlfield tag="008">140910s2014 \|\|\|\| o\|\|u\| \|\|\|\|\|\|eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783662434376</subfield><subfield code="c">Online</subfield><subfield code="9">978-3-662-43437-6</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/978-3-662-43437-6</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(Springer)978-3-662-43437-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)889987890</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)HBZTT050429564</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-739</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-Aug4</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-2070s</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-522</subfield><subfield code="a">DE-861</subfield><subfield code="a">DE-573</subfield><subfield code="a">DE-706</subfield></datafield><datafield tag="082" ind1="0" ind2="4"><subfield code="a">658.40301</subfield><subfield code="2">23</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Emrouznejad, Ali</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing Service Productivity</subfield><subfield code="b">Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance</subfield><subfield code="c">edited by Ali Emrouznejad, Emilyn Cabanda</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (XVIII, 394 p. 71 illus., 38 illus. in color)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">International Series in Operations Research & Management Science</subfield><subfield code="v">215</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Operations research</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druckausgabe</subfield><subfield code="z">978-3-662-43436-9</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">International Series in Operations Research & Management Science</subfield><subfield code="v">215</subfield><subfield code="w">(DE-604)BV035421305</subfield><subfield code="9">215</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Springer Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Springer Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Abstract</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-2-SBE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027509446</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">BFB01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">BTU01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FHA01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FHI01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FHM01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FHN01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FHR01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FKE01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FNU01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FRO01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FWS01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">FWS02</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">HWR01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">UBG01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">UBM01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">UBT01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">UBY01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-662-43437-6</subfield><subfield code="l">UPA01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection>
id	DE-604.BV042068724
illustrated	Not Illustrated
indexdate	2025-02-20T06:50:52Z
institution	BVB
isbn	9783662434376
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-027509446
oclc_num	889987890
open_access_boolean
owner	DE-739 DE-703 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706
owner_facet	DE-739 DE-703 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706
physical	1 Online-Ressource (XVIII, 394 p. 71 illus., 38 illus. in color)
psigel	ZDB-2-SBE
publishDate	2014
publishDateSearch	2014
publishDateSort	2014
publisher	Springer
record_format	marc
series	International Series in Operations Research & Management Science
series2	International Series in Operations Research & Management Science
spellingShingle	Emrouznejad, Ali Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance International Series in Operations Research & Management Science Wirtschaft Economics Operations research
title	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_auth	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_exact_search	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_full	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_fullStr	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_full_unstemmed	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_short	Managing Service Productivity
title_sort	managing service productivity using frontier efficiency methodologies and multicriteria decision making for improving service performance
title_sub	Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
topic	Wirtschaft Economics Operations research
topic_facet	Wirtschaft Economics Operations research
url	https://doi.org/10.1007/978-3-662-43437-6 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA
volume_link	(DE-604)BV035421305
work_keys_str_mv	AT emrouznejadali managingserviceproductivityusingfrontierefficiencymethodologiesandmulticriteriadecisionmakingforimprovingserviceperformance

Holdings

Get full text

MARC

Record in the Search Index

Similar Items