Verfügbarkeit: Managing Service Productivity

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

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Bibliographische Detailangaben
1. Verfasser:	Emrouznejad, Ali (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Berlin [u.a.] Springer 2014
Schriftenreihe:	International Series in Operations Research & Management Science 215
Schlagworte:	Wirtschaft Economics Operations research
Online-Zugang:	BFB01 BTU01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FRO01 FWS01 FWS02 HWR01 UBG01 UBM01 UBT01 UBY01 UPA01 Volltext Inhaltsverzeichnis Abstract
Beschreibung:	1 Online-Ressource (XVIII, 394 p. 71 illus., 38 illus. in color)
ISBN:	9783662434376
DOI:	10.1007/978-3-662-43437-6

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Datensatz im Suchindex

DE-BY-FWS_katkey	525093
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adam_text	MANAGING SERVICE PRODUCTIVITY / : 2014 TABLE OF CONTENTS / INHALTSVERZEICHNIS MANAGING SERVICE PRODUCTIVITY USING DATA ENVELOPMENT ANALYSIS DEVELOPMENT OF ASSESSMENT MODEL FOR RESEARCH EFFICIENCY OF UNIVERSITIES INCORPORATING INTRA- AND INTER-INPUT/OUTPUT WEIGHT RESTRICTIONS IN PIECE-WISE LINEAR DEA: AN APPLICATION TO THE ASSESSMENT OF THE RESEARCH ACTIVITY IN HIGHER EDUCATION ESTIMATING THE EFFICIENCY OF HEALTHCARE FACILITIES PROVIDING HIV/AIDS TREATMENT IN ZAMBIA: A DATA ENVELOPMENT APPROACH BENCHMARKING IN HEALTHCARE: AN APPROACH BASED ON CLOSEST TARGETS SERVICE ENTERPRISE PRODUCTIVITY IN ACTION (SEPIA) USING DATA ENVELOPMENT ANALYSIS TO MEASURE GOOD GOVERNANCE MEASURING THE PERFORMANCE OF SERVICE ORGANISATIONS AND THE EFFECTS OF PRIVATISATION ON PERFORMANCE: EVIDENCE FROM THE GREEK CITIZEN SERVICE CENTRES HOW (IN)EFFICIENT ARE BRAZILIAN COURTS? MEASURING IT WITH DEA COST EFFICIENCY AND MARKET POWER: A TEST OF QUIET LIFE AND RELATED HYPOTHESES IN INDONESIAN BANKING INDUSTRY INTERNAL STRUCTURE OF SERVICE ORGANIZATION ─ FROM MULTI-ACTIVITY FINANCIAL INSTITUTIONS TO NETWORK STRUCTURE HOTELS APPLICATION OF DEA IN THE ELECTRICITY SECTOR: THE CASE OF MERALCO DISTRIBUTION SECTORS IMPROVING ENERGY EFFICIENCY OF WALNUT PRODUCTION USING DATA ENVELOPMENT ANALYSIS APPROACH SERVICE PRODUCTIVITY IN IT: A NETWORK EFFICIENCY MEASURE WITH APPLICATION TO COMMUNICATION PERFORMANCE EVALUATION OF SOFTWARE DEVELOPMENT PROJECTS: A CASE STUDY ON AN INFORMATION TECHNOLOGY (IT) COMPANY IN INDIA MEASURING EFFICIENCY OF URBAN TRANSPORT SUSTAINABLE DEVELOPMENT OF AIR TRAFFIC CONTROL: MOVING FROM AIRSPACE COMPLEXITY TO AIRSPACE EFFICIENCY MEASURING AND MANAGING THE PRODUCTIVITY OF U.S. PUBLIC TRANSIT SYSTEMS: AN UNORIENTED NETWORK DEA USING DEA TO IMPROVE THE EFFICIENCY OF PUPIL TRANSPORTATION. DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. MANAGING SERVICE PRODUCTIVITY / : 2014 ABSTRACT / INHALTSTEXT THIS VOLUME DESCRIBES HOW FRONTIER EFFICIENCY METHODOLOGIES SUCH AS DATA ENVELOPMENT ANALYSIS (DEA) AND OTHER TECHNIQUES SUCH AS MULTI-CRITERIA DECISION MAKINGCAN HELP SERVICE INDUSTRIES TO IMPROVE THEIR PERFORMANCE BY PROVIDING A RANKING OF BEST-PRACTICE EFFICIENT SERVICE UNITS AND BY IDENTIFYING SOURCES OF INEFFICIENCY FOR EACH SERVICE UNIT. IT EXPLAINS HOW THEY CAN BE USED TO DETERMINE POTENTIAL IMPROVEMENT TARGETS FOR EACH OF THE INEFFICIENT SERVICE UNITS, TO IDENTIFY PEERS FOR EACH SERVICE ORGANIZATION AND TO PROVIDE A BASIS FOR CONTINUOUS PERFORMANCE IMPROVEMENT. PRESENTING APPLICATIONS IN A VARIETY OF INDUSTRIES, THIS BOOK WILL BE USEFUL FOR THE SERVICE MANAGEMENT TO IMPROVE SERVICE PRODUCTIVITY, PROFITABILITY, SUSTAINABILITY, AND QUALITY AND EFFECTIVENESS OF SERVICE DELIVERIES. A FREE TRIAL VERSION OF THE WORLD’S LEADING DATA ENVELOPMENT ANALYSIS SOFTWARE (PIM-DEA) ISAVAILABLE FOR READERS OF THIS BOOK DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
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spellingShingle	Emrouznejad, Ali Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance International Series in Operations Research & Management Science Wirtschaft Economics Operations research
title	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_auth	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_exact_search	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
title_full	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_fullStr	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_full_unstemmed	Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance edited by Ali Emrouznejad, Emilyn Cabanda
title_short	Managing Service Productivity
title_sort	managing service productivity using frontier efficiency methodologies and multicriteria decision making for improving service performance
title_sub	Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
topic	Wirtschaft Economics Operations research
topic_facet	Wirtschaft Economics Operations research
url	https://doi.org/10.1007/978-3-662-43437-6 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027509446&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA
volume_link	(DE-604)BV035421305
work_keys_str_mv	AT emrouznejadali managingserviceproductivityusingfrontierefficiencymethodologiesandmulticriteriadecisionmakingforimprovingserviceperformance

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