Organizational behavior:
Long considered the standard for all organizational behavior textbooks, this text provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for students. This edition has been thoroughly updated to refl...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston ; Munich [u.a.]
Pearson
2015
|
| Ausgabe: | 16. ed., global ed. |
| Schriftenreihe: | Always learning
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | Long considered the standard for all organizational behavior textbooks, this text provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for students. This edition has been thoroughly updated to reflect the most current recent research for Organizational Behavior, while maintaining its hallmark features -clear writing style, cutting-edge content, and engaging pedagogy. This text is commited to provide the kind of engaging, cutting-edge material that helps students understand and connect with organizational behavior |
| Beschreibung: | Literaturangaben |
| Beschreibung: | 741 S. Ill., graph. Darst. |
| ISBN: | 9781292056555 |
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Datensatz im Suchindex
| _version_ | 1804152472994840576 |
|---|---|
| adam_text | Brief Contents
Preface 23
1
V
Introduction
1 What Is Organizational Behavior? 34
2 Diversity in Organizations 70
3 Attitudes and Job Satisfaction 96
4 Emotions and Moods 120
5 Personality and Values 152
6 Perception and Individual Decision Making 182
7 Motivation Concepts 214
8 Motivation: From Concepts to Applications 246
3
9 Foundations of Group Behavior 274
10 Understanding Work Teams 304
11 Communication 328
12 Leadership 362
13 Power and Politics 398
14 Conflict and Negotiation 430
15 Foundations of Organization Structure 462
The Group
6
BRIEF CONTENTS
^ Щ The Organization System
16 Organizational Culture 494
17 Human Resource Policies and Practices 528
18 Organizational Change and Stress Management 562
Appendix Research in Organizational Behavior боо
Comprehensive Cases 606
Glossary 620
Endnotes 629
Indexes 698
Contents
Preface 23
1
Introduction
I What Is Organizational Behavior?
34
Self-Assessment Library How Much Do I Know About Organizational Behavior? 37
The Importance of Interpersonal Skills 37
What Managers Do 38
Management Functions 38 · Management Roles 39 · Management
Skills 40 · Effective versus Successful Managerial Activities 41 · A Review
of the Manager’s Job 42
Enter Organizational Behavior 42
Complementing Intuition with Systematic Study 43
Myth or Science? Management by Walking Around Is the Most Effective
Management 44
Big Data 45
Disciplines That Contribute to the OB Field 46
Psychology 46 · Social Psychology 47 · Sociology 47 · Anthropology 47
There Are Few Absolutes in OB 47
Challenges and Opportunities for OB 48
Responding to Economic Pressures 48 · Responding to Globalization 50 ·
Managing Workforce Diversity 52 · Improving Customer Service 52 ·
Improving People Skills 52 · Working in Networked Organizations 53 ·
Enhancing Employee Well-Being at Work 53 · Creating a Positive Work
Environment 54 · Improving Ethical Behavior 55
An Ethical Choice Vacation Deficit Disorder 56
Coming Attractions: Developing an OB Model 57
An Overview 57 · Inputs 57 · Processes 58 · Outcomes 58
glOBalization! Suicide by Economic Crisis 62
Summary 63
Implications for Managers 63
Point/Counterpoint Lost in Translation? 64
Questions for Review 65
Experiential Exercise Intoxicated Workplaces 65
Ethical Dilemma Jekyll and Hyde 66
Case Incident 1 Apple Goes Global 67
Case Incident 2 Era of the Disposable Worker? 68 7
8
CONTENTS
2 Diversity in Organizations 70
A A|| Self-Assessment Library What s My Attitude Toward Older People? 72
w W W Diversity 72
Demographic Characteristics of the U.S. Workforce 73 · Levels
of Diversity 73 · Discrimination 75
An Ethical Choice Affirmative Action for Unemployed Veterans 75
Biographical Characteristics 77
Myth or Science? Bald Is Better 77
Age 78 · Sex 79
glOBalization! Worldwide Talent Search for Women 80
Race and Ethnicity 81 · Disability 81 · Other Biographical Characteristics:
Tenure, Religion, Sexual Orientation and Gender Identity, and Cultural
Identity 82
Ability 85
Intellectual Abilities 85 · Physical Abilities 87 · The Role of Disabilities 87
Implementing Diversity Management Strategies 88
Attracting, Selecting, Developing, and Retaining Diverse Employees 88 ·
Diversity in Groups 89 · Effective Diversity Programs 89
Summary 91
Implications for Managers 91
Point/Counterpoint Affirmative Action Should Be Abolished 92
Questions for Review 93
Experiential Exercise Feeling Excluded 93
Ethical Dilemma Board Quotas 93
Case Incident 1 Levitating IQs 94
Case Incident 2 The Treasure Trove of the Aging Workforce 95
3 Attitudes and Job Satisfaction 96
Q Q Q Self-Assessment Library How Satisfied Am I with My Job? 98
V Attitudes 98
What Are the Main Components of Attitudes? 98 · Does Behavior Always
Follow from Attitudes? 99
An Ethical Choice Are Employers Responsible for Workplace Incivilities? 101
What Are the Major Job Attitudes? 102
glOBalization! Exodus Phenomenon 103
Self-Assessment Library Am I Engaged? 105
CONTENTS
9
Job Satisfaction 105
Measuring Job Satisfaction 105 · How Satisfied Are People in Their
Jobs? 107 · What Causes Job Satisfaction? 108 · The Impact of Satisfied
and Dissatisfied Employees on the Workplace 109
Myth or Science? Happy Workers Means Happy Profits 111
Summary 114
Implications for Managers 114
Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 115
Questions for Review 116
Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? 116
Ethical Dilemma Bounty Hunters 117
Case Incident 1 The Pursuit of Happiness: Flexibility 118
Case Incident 2 Job Crafting 119
Emotions and Moods 120
Self-Assessment Library How Are You Feeling Right Now? 122
What Are Emotions and Moods? 122
The Basic Emotions 124
Myth or Science? Smile, and the Work World Smiles with You 124
The Basic Moods: Positive and Negative Affect 125 · The Function of
Emotions 127 · Sources of Emotions and Moods 128
Self-Assessment Library What s My Affect Intensity? 128
Emotional Labor 133
0OO
Affective Events Theory 134
Emotional Intelligence 136
The Case for El 137 · The Case Against El 138
An Ethical Choice Should Managers Use Emotional Intelligence (El) Tests? 138
Emotion Regulation 139
Self-Assessment Library What s My Emotional Intelligence Score? 141
OB Applications of Emotions and Moods 141
Selection 141 · Decision Making 142 · Creativity 142 · Motivation 142 ·
Leadership 143 · Negotiation 143 · Customer Service 143 ‘Job
Attitudes 144 · Deviant Workplace Behaviors 144 · Safety and Injury
at Work 144 · How Managers Can Influence Moods 145
glOBalization! Creating Highly Productive Teams Across the Cultural
Emotional Barrier 145
Summary 146
Implications for Managers 146
Point/Counterpoint Sometimes Blowing YourTop Is a Good Thing 147
Questions for Review 148
Experiential Exercise Who Can Catch a Liar? 148
Ethical Dilemma Happiness Coaches for Employees 149
Case Incident 1 Is It Okay to Cry at Work? 149
Case Incident 2 Can You Read Emotions from Faces? 150
10
CONTENTS
Personality and Values 152
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Self-Assessment Library Am I a Narcissist? 154
Personality 154
What Is Personality? 154 · The Myers-Briggs Type Indicator 156 ·
The Big Five Personality Model 157 · The Dark Triad 160 · Approach-
Avoidance 162 · Other Personality Traits Relevant to OB 162
Myth or Science? We Can Accurately Judge Individuals Personalities a Few Seconds
After Meeting Them 164
Personality and Situations 165
glOBalization! Is the Personality Profile of an Entrepreneur the Same Across the United
States, the United Kingdom, and Germany? 165
Values 168
The Importance and Organization of Values 168 · Generational Values 169
An Ethical Choice Do You Have a Cheating Personality? 170
Linking an Individual s Personality and Values to the Workplace 171
Person-Job Fit 171 · Person-Organization Fit 172
International Values 173
Summary 176
Implications for Managers 176
Point/Counterpoint Millennial Are More Narcissistic 177
Questions for Review 178
Experiential Exercise What Organizational Culture Do You Prefer? 178
Ethical Dilemma Personal Values and Ethics in the Workplace 178
Case Incident 1 On the Costs of Being Nice 179
Case Incident 2 Personal Space 180
Perception and Individual Decision Making 182
Self-Assessment Library What Are My Gender Role Perceptions? 184
What Is Perception? 184
Factors That Influence Perception 185
Person Perception: Making Judgments About Others 185
Attribution Theory 186 · Common Shortcuts in Judging
Others 187 * Specific Applications of Shortcuts in Organizations 189
Myth or Science? All Stereotypes Are Negative 190
The Link Between Perception and Individual Decision Making 191
Decision Making in Organizations 192
The Rational Model, Bounded Rationality, and Intuition 192 · Common
Biases and Errors in Decision Making 194
Self-Assessment Library Am I a Deliberate Decision Maker? 198
Influences on Decision Making: Individual Differences
and Organizational Constraints 198
Individual Differences 198
CONTENTS
11
glOBalization! Does Multicultural Experience Make for Better Decisions? 200
Organizational Constraints 201
What About Ethics in Decision Making? 202
Three Ethical Decision Criteria 202
Creativity, Creative Decision Making, and Innovation in Organizations 203
An Ethical Choice Choosing to Lie 204
Creative Behavior 204
Causes of Creative Behavior 205 · Creative Outcomes (Innovation) 207
Self-Assessment Library How Creative Am I? 208
Summary 208
Implications for Managers 208
Point/Counterpoint Stereotypes Are Dying 209
Questions for Review 210
Experiential Exercise Biases in Decision Making 210
Ethical Dilemma Deciding to Cheat 211
Case Incident 1 Decision-Making Processes at Steel Inc. 211
Case Incident 2 Career Promotion at Emox: Rationalizing Under Uncertainty 212
Motivation Concepts 214
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Self-Assessment Library How Confident Am I in My Abilities to Succeed? 216
Defining Motivation 216
Early Theories of Motivation 217
Hierarchy of Needs Theory 217 · Theory X and Theory Y 218 ·
Two-Factor Theory 218 · McClelland’s Theory of Needs 220
Contemporary Theories of Motivation 221
Self-Determination Theory 221 · Job Engagement 223
glOBalization! Autonomy Needs Around the Globe 223
Myth or Science? Helping Others and Being a Good Citizen Is Good
for Your Career 224
Goal-Setting Theory 225
Self-Assessment Library What Are My Course Performance Goals? 227
Self-Efficacy Theory 228 · Reinforcement Theory 230
An Ethical Choice Motivated by Big Brother 230
Equity Theory/Organizational Justice 232 · Expectancy Theory 237
Integrating Contemporary Theories of Motivation 239
Summary 241
Implications for Managers 241
Point/Counterpoint Goals Get You to Where You Want to Be 242
Questions for Review 243
Experiential Exercise Organizational Justice Task 243
Ethical Dilemma Grade Inflation 243
Case Incident 1 Equity and Executive Pay 244
Case Incident 2 Sleeping on the Job 244
12
CONTENTS
8 Motivation: From Concepts to Applications 246
Self-Assessment Library What s My Job s Motivating Potential? 248
Motivating by Job Design: The Job Characteristics Model 248
The Job Characteristics Model 248 · How Can Jobs Be Redesigned? 250
Myth or Science? Money Can t Buy Happiness 251
Relational Job Design 252 · Alternative Work Arrangements 253 · The
Social and Physical Context of Work 257
Employee Involvement 258
Examples of Employee Involvement Programs 258 · kinking Employee
Involvement Programs and Motivation Theories 259
Using Rewards to Motivate Employees 260
What to Pay: Establishing a Pay Structure 260 · How to Pay: Rewarding
Individual Employees Through Variable-Pay Programs 260
An Ethical Choice Sweatshops and Worker Safety 265
Flexible Benefits: Developing a Benefits Package 266 · Intrinsic Rewards:
Employee Recognition Programs 267
giOBalization! Outcry Over Executive Pay Is Heard Everywhere 268
Summary 269
Implications for Managers 269
Point/Counterpoint Face-Time Matters 270
Questions for Review 271
Experiential Exercise Applying the Job Characteristics Model 271
Ethical Dilemma Inmates for Hire 271
Case Incident 1 Motivation for Leisure 272
Case Incident 2 Attaching the Carrot to the Stick 273
9 Foundations of Group Behavior m
mm
Self-Assessment Library Do I Have a Negative Attitude Toward Working in
Groups? 276
Defining and Classifying Groups 276
Why Do People Form Groups? 276
Stages of Group Development 278
The Five Stage Model 278 · An Alternative Model for Temporary Groups
with Deadlines 279 ^
Group Properties: Roles, Norms, Status, Size, Cohesiveness
and Diversity 280
Group Property 1: Roles 280
Myth or Science? -U S. Workers Are More Biased Than Asians· 283
CONTENTS
13
Self*Assessment Library Do I Trust Others? 284
Group Property 2: Norms 284
An Ethical Choice Using Peer Pressure as an Influence Tactic 286
Group Property 3: Status 288 · Group Property 4: Size 290 · Group
Property 5: Cohesiveness 291
glOBalization! Making Global Virtual Teams Effective 292
Group Property 6: Diversity 292
Group Decision Making 294
Groups versus the Individual 294 · Groupthink and
Groupshift 295 · Group Decision-Making Techniques 296
Summary 298
Implications for Managers 298
Point/Counterpoint People Are More Creative when They Work Alone 299
Questions for Review 300
Experiential Exercise Surviving the Wild: Join a Group or Go It Alone? 300
Ethical Dilemma It s Obvious;They re Chinese 302
Case Incident 1 The Calamities of Consensus 302
Case Incident 2 Investing in the Herd 303
10 Understanding Work Teams 304
000
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Self-Assessment Library How Good Am I at Building and Leading a Team? 306
Why Have Teams Become So Popular? 306
Differences Between Groups and Teams 307
Types of Teams 308
Problem-Solving Teams 308 · Self-Managed Work Teams 308 ·
Cross-Functional Teams 309 · Virtual Teams 310 · Multiteam Systems 310
An Ethical Choice Virtual Teams Leave a Smaller Carbon Footprint 311
Creating Effective Teams 311
Context: What Factors Determine Whether Teams Are Successful? 312
glOBalization! Developing Team Members Trust Across Cultures 313
Team Composition 314
Myth or Science? Team Members Who Are Hot Should Make the Play 314
Team Processes 318
Self-Assessment Library What Is My Team Efficacy? 320
Turning Individuals into Team Players 320
Selecting: Hiring Team Players 321 · Training: Creating Team
Players 321 · Rewarding: Providing Incentives to Be a Good Team Player 321
Beware! Teams Aren t Always the Answer 322
Summary 323
Implications for Managers 323
Point/Counterpoint To Get the Most Out of Teams, Empower Them 324
Questions for Review 325
Experiential Exercise Composing the Perfect Team 325
14
CONTENTS
Ethical Dilemma It s Easy to Be Unethical When Everyone Else Is 325
Case Incident 1 Tongue-Tied in Teams 326
Case Incident 2 Multicultural Multinational Teams 327
Communication 32s
Self-Assessment Library Am I a Gossip? 331
Functions of Communication 331
giOBalization! Multinational Firms Adopt English as Global Language
Strategy 332
The Communication Process 333
Direction of Communication 333
Downward Communication 334 · Upward Communication 334 ·
Lateral Communication 334
Organizational Communication 335
Formal Small-Group Networks 335 · The Grapevine 336
Modes of Communication 337
Oral Communication 337 · Written Communication 338
Myth or Science? Today, Writing Skills Are More Important than
Speaking Skills 338
Nonverbal Communication 341
Choice of Communication Channel 342
Channel Richness 342 · Choosing Communication
Methods 343 · Information Security 347
An Ethical Choice Using Employees in Organizational Social
Media Strategy 348
Persuasive Communication 348
Automatic and Controlled Processing 348 · Interest Level 349 · Prior
Knowledge 349 · Personality 349 · Message Characteristics 349
Barriers to Effective Communication 350
Filtering 350 · Selective Perception 351 · Information
Overload 351 · Emotions 351 · Language 352 · Silence 352 ·
Communication Apprehension 353 · Lying 353
Global Implications 353
Cultural Barriers 354 · Cultural Context 354 · A Cultural Guide 355
Implications for Managers 356
Point/Counterpoint Social Media Presence 357
Questions for Review 358
Experiential Exercise An Absence of Nonverbal Communication 358
Ethical Dilemma Pitfalls of E-Mail 359
Case Incident 1 Using Social Media to Your Advantage 359
Case Incident 2 An Underwater Meeting 360
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Self-Assessment Library How Good Are My Listening Skills? 356
Summary 356
CONTENTS
15
Leadership
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362
Self-Assessment Library What s My Leadership Style? 364
What Is Leadership? 364
Trait Theories 365
Behavioral Theories 367
glOBalization! Leaders Broaden Their Span of Control in Multinational
Organizations 368
Summary of Trait Theories and Behavioral Theories 369
Contingency Theories 369
The Fiedler Model 369
Self-Assessment Library What s My LPC Score? 370
Other Contingency Theories 371
Leader-Member Exchange (LMX) Theory 373
Charismatic Leadership and Transformational Leadership 374
Charismatic Leadership 374
Self-Assessment Library How Charismatic Am I? 377
Transformational Leadership 377
Myth or Science? Top Leaders Feel the Most Stress 377
Authentic Leadership: Ethics and Trust 381
What Is Authentic Leadership? 381
Self-Assessment Library Am I an Ethical Leader? 382
Ethical Leadership 382
An Ethical Choice Holding Leaders Ethically Accountable 384
Servant Leadership 384 · Trust and Leadership 385 · How Is Trust
Developed? 385 · Trust as a Process 386 · What Are the Consequences
of Trust? 386
Leading for the Future: Mentoring 387
Mentoring 387
Challenges to the Leadership Construct 388
Leadership as an Attribution 388 · Substitutes for and Neutralizers
of Leadership 389 · Online Leadership 390
Finding and Creating Effective Leaders 391
Selecting Leaders 391 · Training Leaders 391
Summary 392
Implications for Managers 392
Point/Counterpoint Heroes Are Made, Not Bom 393
Questions for Review 394
Experiential Exercise What Is Leadership? 394
Ethical Dilemma Undercover Leaders 394
Case Incident 1 Leadership Mettle Forged in Battle 395
Case Incident 2 Healthy Employees are Happy Employees 396
16
CONTENTS
Power and Politics 398
Self-Assessment Library Is My Workplace Political? 400
A Definition of Power 400
Contrasting Leadership and Power 401
Bases of Power 401
Formal Power 401 · Personal Power 402 · Which Bases of Power Ar
Most Effective? 403
Dependence: The Key to Power 403
The General Dependence Postulate 403 · What Creates Dependence
Power Tactics 405
How Power Affects People 407
Sexual Harassment: Unequal Power in the Workplace 408
glOBalization! Power, Gender, and Sexual Harassment in France 410
An Ethical Choice Should All Sexual Behavior Be Prohibited at Work? 411
Politics: Power in Action 412
Definition of Organizational Politics 412 · The Reality of Politics 413
Causes and Consequences of Political Behavior 414
Factors Contributing to Political Behavior 414
Myth or Science? Powerful Leaders Keep Their (Fr)Enemies Close 417
How Do People Respond to Organizational Politics? 417
^ Self-Assessment Library How Good Am I at Playing Politics? 420
Impression Management 420
The Ethics of Behaving Politically 423
Mapping Your Political Career 423
Summary 425
Implications for Managers 425
Point/Counterpoint Everyone Wants Power 426
Questions for Review 427
Experiential Exercise Power Dynamics in Teams 427
Ethical Dilemma How Much Should You Defer to Those in Power? 428
Case Incident 1 Reshaping the Dubai Model 428
Case Incident 2 Barry s Peer Becomes His Boss 429
14 Conflict and Negotiation
430
O O O Self-Assessment Library What s My Preferred Conflict-Handling Style?
www A Definition of Conflict 432
The Traditional View of Conflict 433 · The Interactionist View
of Conflict 433
Types and Loci of Conflict 434
Types of Conflict 434 · Loci of Conflict 435
CONTENTS
17
The Conflict Process 436
Stage I: Potential Opposition or Incompatibility 436 · Stage II:
Cognition and Personalization 437 · Stage III: Intentions 438 ·
Stage IV: Behavior 439 · Stage V: Outcomes 440
Negotiation 443
Bargaining Strategies 443
Myth or Science? Teams Negotiate Better than Individuals in Collectivistic
Cultures 447
The Negotiation Process 447
Individual Differences in Negotiation Effectiveness 449
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glOBalization! Trust Is an Issue 449
An Ethical Choice Using Empathy to Negotiate More Ethically 450
Self-Assessment Library What s My Negotiating Style? 454
Third-Party Negotiations 454
Summary 455
Implications for Managers 456
Point/Counterpoint Pro Sports Strikes Are Caused by Greedy Owners 457
Questions for Review 458
Experiential Exercise A Negotiation Role-Play 458
Ethical Dilemma The Lowball Applicant 459
Case Incident 1 Choosing Your Battles 459
Case Incident 2 Twinkies, Rubber Rooms, and Collective Bargaining 460
15 Foundations of Organization Structure 462
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Self-Assessment Library Do I Like Bureaucracy? 464
What Is Organizational Structure? 464
Work Specialization 464 · Departmentalization 466 · Chain
of Command 467 · Span of Control 468 · Centralization and
Decentralization 469
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Self-Assessment Library How Willing Am I to Delegate? 470
Formalization 470
Common Organizational Designs 470
The Simple Structure 470 · The Bureaucracy 471 · The Matrix
Structure 472
New Design Options 474
The Virtual Organization 474 · The Boundaryless Organization 475
glOBalization! The World Is My Corporate Headquarters 476
The Leaner Organization: Downsizing 478
An Ethical Choice Ethical Concerns of Deskless Workplaces 480
Why Do Structures Differ? 481
Organizational Strategy 481 · Organization Size 482 ·
Technology 483 · Environment 483
Organizational Designs and Employee Behavior 484
18
CONTENTS
Myth or Science? Employees Can Work Just as Well from Home 485
Summary 487
Implications for Managers 487
Point/Counterpoint The End of Management 488
Questions for Review 489
Experiential Exercise Dismantling a Bureaucracy 489
Ethical Dilemma Directing the Directors 490
Case Incident 1 Kuuki: Reading the Atmosphere 491
Case Incident 2 Boeing Dreamliner: Engineering Nightmare
or Organizational Disaster? 492
16 Organizational Culture 494
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Self-Assessment Library What s the Right Organizational Culture for Me? 496
What Is Organizational Culture? 496
A Definition of Organizational Culture 497 · Culture Is a Descriptive
Term 497 · Do Organizations Have Uniform Cultures? 498
Myth or Science? An Organization s Culture Is Forever 499
Strong versus Weak Cultures 499 · Culture versus Formalization 500
What Do Cultures Do? 500
The Functions of Culture 500 · Culture Creates Climate 500 · The Ethical
Dimension of Culture 501 · Culture and Innovation 502 · Culture as an
Asset 503 · Culture as a Liability 504
Creating and Sustaining Culture 505
How a Culture Begins 505 · Keeping a Culture Alive 506 · Summary:
How Cultures Form 509
How Employees Learn Culture 510
Stories 510 · Rituals 510 · Symbols 511
An Ethical Choice A Culture of Compassion 512
Language 513
Creating an Ethical Organizational Culture 513
Creating a Positive Organizational Culture 514
Spirituality and Organizational Culture 516
What Is Spirituality? 516 · Why Spirituality Now? 517 · Characteristics
of a Spiritual Organization 517
Self-Assessment Library How Spiritual Am I? 518
Achieving a Spiritual Organization 518 · Criticisms of Spirituality 518
glOBalization! Creating a Multinational Organizational Culture 519
Global Implications 520
Summary 521
CONTENTS
19
Implications for Managers 522
Point/Counterpoint Organizations Should Strive to Create a Positive
Organizational Culture 523
Questions for Review 524
Experiential Exercise Rate Your Classroom Culture 524
Ethical Dilemma Is There a Universal Ethics? HQ-Subsidiary Relations 525
Case Incident 1 Are Employees Happier Working in Their Own National Cultures? 526
Case Incident 2 Barclays Cultural Shortcomings 526
Human Resource Policies and Practices 52s
000
Self-Assessment Library How Much Do I Know About Human Resource
Management (HRM)? 530
Recruitment Practices 530
Selection Practices 531
How the Selection Process Works 531 · Initial Selection 531
glOBalization! Perceptions of Fairness in Selection Methods 533
Substantive Selection 535 · Contingent Selection 538 · International
Variations in Selection Processes 538
Training and Development Programs 539
Types of Training 539 · Training Methods 541 · Evaluating
Effectiveness 543
Performance Evaluation 543
What Is Performance? 543 · Purposes of Performance
Evaluation 544 · What Do We Evaluate? 544 · Who Should Do the
Evaluating? 544 · Methods of Performance Evaluation 546 · Suggestions
for Improving Performance Evaluations 547 · Providing Performance
Feedback 549 · International Variations in Performance Appraisal 550
©OO
Self-Assessment Library How Good Am I at Giving Performance Feedback? 550
The Leadership Role of HR 550
Designing and Administering Benefit Programs 551 · Drafting and
Enforcing Employment Policies 551
An Ethical Choice HIV/AIDS and the Multinational Organization 552
Managing Work-Life Conflicts 553
Myth or Science? Work-Family Policies Make Good Business Sense 553
Mediations, Terminations, and Layoffs 554
Summary 556
Implications for Managers 556
Point/Counterpoint Social Media Is a Great Source of New Hires 557
Questions for Review 558
Experiential Exercise Evaluating Performance and Providing Feedback 558
Ethical Dilemma Credit Checking 558
Case Incident 1 Who Are You? 559
Case Incident 2 Indentured Doctors 560
20
CONTENTS
Organizational Change and Stress Management 502
Self-Assessment Library How Well Do I Respond to Turbulent Change? 564
Forces for Change 564
Planned Change 566
Resistance to Change 567
glOBalization! The State of Perpetual Change: Globalization 567
Overcoming Resistance to Change 569 · The Politics of Change 571
Approaches to Managing Organizational Change 571
Lewin’s Three-Step Model 571 · Kotter’s Eight-Step Plan for Implementing
Change 573 · Action Research 573 · Organizational Development 574
Creating a Culture for Change 577
Stimulating a Culture of Innovation 577 · Creating a Learning
Organization 579 · Organizational Change and Stress 581
Work Stress and Its Management 581
What Is Stress? 582 · Potential Sources of Stress 583 · Individual
Differences 585 · Cultural Differences 586
Self-Assessment Library How Stressful Is My Life? 587
Consequences of Stress 587
Myth or Science? When You re Working Hard, Sleep Is Optional 588
Managing Stress 589
An Ethical Choice Manager and Employee Stress during Organizational Change 590
Summary 593
Implications for Managers 593
Point/Counterpoint Responsible Managers Relieve Stress for Their Employees 594
Questions for Review 595
Experiential Exercise Strategizing Change 595
Ethical Dilemma Changes at WPAC 596
Case Incident 1 Starbucks Returns to Its Roots 597
Case Incident 2 Embracing Change Through Operational Leadership 598
Appendix Research in Organizational Behavior боо
ШГ1ТПГТГГТ7Г~ШТ1ТТП--UTlf ֊ ֊ ֊ 1П1Г—Г - -ПИ цу I · I.nil III 11 Hill ..ili I III. Ilf III I lllliH 1ТЩЩ11Г1 411111—II·· HI ВИГ 114—inf I»—ТПШ—Wl *—■■■ 1МЧН— IIHIIHW—I urn I ИИШ1МШ111И1 Will —HIM—·——
Comprehensive Cases 606
Glossary 620
Endnotes 629
Indexes 698
|
| any_adam_object | 1 |
| author | Robbins, Stephen P. 1943- Judge, Timothy A. |
| author_GND | (DE-588)124203973 (DE-588)143142909 |
| author_facet | Robbins, Stephen P. 1943- Judge, Timothy A. |
| author_role | aut aut |
| author_sort | Robbins, Stephen P. 1943- |
| author_variant | s p r sp spr t a j ta taj |
| building | Verbundindex |
| bvnumber | BV042044204 |
| callnumber-first | H - Social Science |
| callnumber-label | HD58 |
| callnumber-raw | HD58.7 |
| callnumber-search | HD58.7 |
| callnumber-sort | HD 258.7 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | MS 5650 QP 340 QP 342 |
| classification_tum | WIR 550f PSY 600f |
| ctrlnum | (OCoLC)885400913 (DE-599)BVBBV042044204 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Soziologie Psychologie Arbeitswissenschaften Wirtschaftswissenschaften |
| edition | 16. ed., global ed. |
| format | Book |
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| id | DE-604.BV042044204 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T01:11:16Z |
| institution | BVB |
| isbn | 9781292056555 |
| language | English |
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| physical | 741 S. Ill., graph. Darst. |
| publishDate | 2015 |
| publishDateSearch | 2015 |
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| publisher | Pearson |
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| spelling | Robbins, Stephen P. 1943- Verfasser (DE-588)124203973 aut Organizational behavior Stephen P. Robbins ; Timothy A. Judge 16. ed., global ed. Boston ; Munich [u.a.] Pearson 2015 741 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Always learning Literaturangaben Long considered the standard for all organizational behavior textbooks, this text provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for students. This edition has been thoroughly updated to reflect the most current recent research for Organizational Behavior, while maintaining its hallmark features -clear writing style, cutting-edge content, and engaging pedagogy. This text is commited to provide the kind of engaging, cutting-edge material that helps students understand and connect with organizational behavior Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Unternehmen (DE-588)4061963-1 s Führung (DE-588)4018776-7 s Organisationsverhalten (DE-588)4285859-8 s 2\p DE-604 Organisation (DE-588)4043774-7 s 3\p DE-604 Organisationspsychologie (DE-588)4043786-3 s 4\p DE-604 Organisationssoziologie (DE-588)4043788-7 s 5\p DE-604 Judge, Timothy A. Verfasser (DE-588)143142909 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027485401&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 5\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Robbins, Stephen P. 1943- Judge, Timothy A. Organizational behavior Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd Organisationspsychologie (DE-588)4043786-3 gnd Führung (DE-588)4018776-7 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4285859-8 (DE-588)4043786-3 (DE-588)4018776-7 (DE-588)4043788-7 (DE-588)4043774-7 (DE-588)4061963-1 (DE-588)4123623-3 |
| title | Organizational behavior |
| title_auth | Organizational behavior |
| title_exact_search | Organizational behavior |
| title_full | Organizational behavior Stephen P. Robbins ; Timothy A. Judge |
| title_fullStr | Organizational behavior Stephen P. Robbins ; Timothy A. Judge |
| title_full_unstemmed | Organizational behavior Stephen P. Robbins ; Timothy A. Judge |
| title_short | Organizational behavior |
| title_sort | organizational behavior |
| topic | Organizational behavior Organisationsverhalten (DE-588)4285859-8 gnd Organisationspsychologie (DE-588)4043786-3 gnd Führung (DE-588)4018776-7 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisation (DE-588)4043774-7 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Organizational behavior Organisationsverhalten Organisationspsychologie Führung Organisationssoziologie Organisation Unternehmen Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027485401&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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