The handbook of service innovation:
Gespeichert in:
| Weitere Verfasser: | , , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Springer
2015
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XL, 842 Seiten graph. Darst., Kt. |
| ISBN: | 9781447165897 |
Internformat
MARC
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| 245 | 1 | 0 | |a The handbook of service innovation |c Renu Agarwal, Willem Selen, Göran Roos, Roy Green, editors |
| 264 | 1 | |a London [u.a.] |b Springer |c 2015 | |
| 300 | |a XL, 842 Seiten |b graph. Darst., Kt. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Part I Innovation Definitions, Governance Structure, and Literature
Innovation: A Critical Assessment of the Concept and Scope
of Literature
........................................... 5
Vibeke
Vad
Baunsgaard and Stewart R. Clegg
Service Innovation: A Review of the Literature
.................. 27
Krithika Randhawa and
Moira
Scerri
Open Service Innovation: Literature Review and Directions
for Future Research
...................................... 53
Alexander Alexiev, Brian Tjemkes, Marc Bahlmann,
Ard-Pieter
de
Man and
Hajar Siamar
Towards an Understanding of Open Innovation in Services:
Beyond the Firm and Towards Relational Co-creation
............ 75
Melissa Edwards, Danielle
Logue
and
Jochen
Schweitzer
Exploring a Multidimensional Approach to Service Innovation
...... 91
Matthijs
Janssen,
Carolina
Castaidi,
Alexander Alexiev
and Pim
Den Hertog
Innovation, Service Types, and Performance in Knowledge
Intensive Business Services
................................. 109
Diego
Campagnolo
and Anna Cabigiosu
vv;: Contents
Λ
Al
1
Part II Skills and Capability Building in Service Innovation
On the Way to a Systematic Service Innovation Competence
Framework
............................................ 127
Angela Roth
Service Innovation Capabilities for Idea Assessment:
An Appraisal of Established and Novel Approaches
.............. 145
Niels
Feldmann
and Marc
Kohier
Employees and Users as Resource Integrators in Service
Innovation: A Learning Framework
.......................... 169
Mervi
Hasú, Marja
Toivonen, Tiina
Tuominen
and Eveliina Saari
Foresight and Service Design Boosting Dynamic Capabilities
in Service Innovation
..................................... 193
Katri Ojasalo, Minna Koskelo and
Anu
К.
Nousiainen
Employment and Skill Configurations in KIBS Sectors:
A Longitudinal Analysis
................................... 213
Davide
Consoli, Dioni
Elche
and Francesco Rullani
Dynamic Capabilities for Service Innovation in Service Systems
..... 237
Renu Agarwal
and
Willem Selen
Part III Technological Developments in Service Innovation
Role of Web
3.0
in Service Innovation
........................ 253
Ranjith Nayar
Service-Oriented Architecture as a Driver of Dynamic
Capabilities for Achieving Organizational Agility
................ 281
Haresh Luthria and Fethi A. Rabhi
Disruptive Digital Innovation in Healthcare Delivery:
The Case for Patient Portals and Online Clinical Consultations
...... 297
Changmi Jung and
Rema
Padman
Technology-Driven Service Innovation in the Banking Industry
...... 319
Christopher
Bajada
and Rowan Trayler
Contents xxiii
Part IV Designing Service Innovation
Systemic Development of Service Innovation
.................... 349
Antti Hautamäki
and Kaisa Oksanen
The Role of Socio-Technical Experiments in Introducing
Sustainable Product-Service System Innovations
................. 373
Fabrizio
Ceschin
Servitization as Innovation in Manufacturing
—
A Review
of the Literature
........................................ 403
Göran
Roos
The Architecture of Service Innovation
........................ 437
James Moustafellos
Innovation or Resuscitation? A Review of Design Integration
Programs in Australia
.................................... 457
Joanne Cys and Jane Andrew
Service Innovation Through an
Integrative
Design Framework
...... 48
Ì
Eng K.
Chew
Services Innovation in a Circular Economy
.................... 501
Göran
Roos
and
Renu Agarwal
Part V Management Issues in Service Innovation
Illuminating the Service Provider s Strategic Mandate
on Realizing Apt Quality and Value Through Service Innovation
.... 523
Larry J.
Menor
Co-creative Practices in Service Innovation
..................... 545
Stefan Holmlid, Tuuli
Mattelmäki. Froukje Sleeswijk Visser
and Kirsikka Vaajakallio
Managing Online User Co-creation in Service Innovation
.......... 575
Lars
Bengtsson
and Natalia Ryzhkova
Practices for Involving Organizational Customers
in Service Innovation
..................................... 591
Heidi
M.E. Korhonen
and
Ilari Kaarela
xx¡v
Contents
Part
VI
International Dimensions
of
Service Innovation
Services Offshoring: Location
Choice and
Subnational
Regional
Advantages
in China
..................................... 621
Нао
Tan and Stephen Chen
Innovative Strategies in Servicing International Markets
from Ireland
........................................... 641
Seamus Grimes and Patrick Collins
Leveraging Value Across Borders
—
Do Market Place
Interactions Trump Market Space Transactions ?:
Evidence from Australian Firms in Industrial Markets
............ 663
Robert Jack
Frugal Services Innovation
—
Lessons from the Emerging Markets
and an Adoption Framework for First-World Corporations
and Governments
....................................... 683
Shankar Sivaprakasam and Ravi Srinivasan
Part
VII
Service Innovation in the Government Sector
How to Manage a Service Innovation Process in the Public Sector:
From Co-Design to Co-Production
........................... 707
Tuula
Jäppinen
Innovating Universities: Technocratic Reform and Beyond
......... 727
Kereen
Reiger,
Toni Schofield
and Margaret Peters
Business Model Approach to Public Service Innovation
............ 751
Tony Katsigiannis,
Renu
Agarwal and
Kai
Jin
Exposing an Economic Development Policy Clash: Predictability
and Control Versus Creativity and Innovation
.................. 779
Jane Andrew
Epilogue
.............................................. 803
Terminology
........................................... 805
|
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| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | The handbook of service innovation Renu Agarwal, Willem Selen, Göran Roos, Roy Green, editors London [u.a.] Springer 2015 XL, 842 Seiten graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Dienstleistung (DE-588)4012178-1 gnd rswk-swf Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Dienstleistung (DE-588)4012178-1 s Innovationsmanagement (DE-588)4161817-8 s b DE-604 Agarwal, Renu edt Selen, Willem (DE-588)171392663 edt Roos, Göran (DE-588)153615923 edt Green, Roy 1951- (DE-588)129614955 edt Erscheint auch als Online-Ausgabe 978-1-4471-6590-3 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027468064&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | The handbook of service innovation |
| title_auth | The handbook of service innovation |
| title_exact_search | The handbook of service innovation |
| title_full | The handbook of service innovation Renu Agarwal, Willem Selen, Göran Roos, Roy Green, editors |
| title_fullStr | The handbook of service innovation Renu Agarwal, Willem Selen, Göran Roos, Roy Green, editors |
| title_full_unstemmed | The handbook of service innovation Renu Agarwal, Willem Selen, Göran Roos, Roy Green, editors |
| title_short | The handbook of service innovation |
| title_sort | the handbook of service innovation |
| topic | Dienstleistung (DE-588)4012178-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| topic_facet | Dienstleistung Innovationsmanagement Aufsatzsammlung |
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