Action-Based Quality Management: Strategy and Tools for Continuous Improvement
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Cham [u.a.]
Springer
2014
|
| Schlagworte: | |
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| Beschreibung: | Online-Ressource (X, 196 p. 22 illus., 13 illus. in color, online resource) |
| ISBN: | 9783319064536 |
| DOI: | 10.1007/978-3-319-06453-6 |
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| adam_text | ACTION-BASED QUALITY MANAGEMENT
/
: 2014
TABLE OF CONTENTS / INHALTSVERZEICHNIS
CH 1 QUALITY MANAGEMENT AND PERFORMANCE IN THE HOSPITALITY SECTOR
CH 2 TQM AS AN ACTION-BASED MANAGEMENT PHILOSOPHY
CH 3 AN APPLICATION OF SERVQUAL MODEL IN TERMS OF CHAVES
CH 4 MANAGEMENT BY PROCESS
CH 5 ECO-MANAGEMENT AND AUDIT SCHEME
CH 6 THE USE OF INFORMATION ON QUALITY RELATED COSTS IN PORTUGUESE
COMPANIES
CH 7 PROCESS APPROACH, QUALITY MANAGEMENT AND KEY BUSINESS RESULTS
CH 8 QUALITY MANAGEMENT SYSTEMS AND THE USE OF HIGH INVOLVEMENT HUMAN
RESOURCE MANAGEMENT PRACTICE
CH 9 IMPLEMENTING MULTIPLE MANAGEMENT SYSTEMS
CH 10 INTERDEPENDENCE AND RELATIONSHIP OF THE PRINCIPLES AND PRACTICES
IN TOTAL QUALITY MANAGEMENT
CH 11 STUDENT PERCEPTION OF QUALITY IN HIGHER EDUCATION INSTITUTIONS
CH 12 A NEW METHODOLOGY BASED ON GENETIC ALGORITHMS TO INCREASE QUALITY
AND PERFORMANCE IN CURRENCY MARKETS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
ACTION-BASED QUALITY MANAGEMENT
/
: 2014
ABSTRACT / INHALTSTEXT
FEATURING CASE STUDIES FROM THE INDUSTRIAL AND TOURISM SECTORS, THIS
BOOK PROVIDES AN INTERDISCIPLINARY PERSPECTIVE ON THE EFFECT OF TOTAL
QUALITY MANAGEMENT ON BUSINESS AND INNOVATION STRATEGIES.THE
PRINCIPLES OF TOTAL QUALITY MANAGEMENT (TQM) HAVE BEEN WIDELY RESEARCHED
AND ANALYZED AS AN ESSENTIAL TOOL FOR BUSINESSES TO COMPETE IN A
GLOBALIZED ECONOMY. THIS BOOK PRESENTS THE LATEST RESEARCH ON THE
APPLICATIONS OF TQM ACROSS DIFFERENT FUNCTIONS SUCH AS CUSTOMER SERVICE,
HUMAN RESOURCES MANAGEMENT, AND COST CONTROL. IT DEMONSTRATES HOW THE
UTILIZATION OF TQM TOOLS, SUCH AS THE SERVQUAL MODEL, ECO-MANAGEMENT AND
AUDIT SCHEME (EMAS), HIGH INVOLVEMENT PRACTICES (HIWP), AND THE EFQM
EXCELLENCE MODEL, IMPACTS A FIRM’S PERFORMANCE, ENHANCES PRODUCTIVITY
AND INNOVATION, AND REDUCES COST, THEREBY ALLOWING THEM TO COMPETE MORE
EFFECTIVELY IN THE GLOBAL MARKET. BUILDING ON THE EXTENSIVE LITERATURE
ON THE RELATIONSHIP BETWEEN TQM AND BUSINESS PERFORMANCE, THE AUTHORS
ARGUE THAT QUALITY ACTS AS A POWERFUL COMPETITIVE TOOL THAT COMPANIES
SHOULD EMBRACE IN THEIR CORPORATE STRATEGY.BY PROMOTING ACTIVITIES
THAT RESULT IN GREATER EFFICIENCY, IMPROVED CONTROL AND MANAGEMENT OF
THE ORGANIZATION (INTERNAL QUALITY), FIRMS CAN ACHIEVE SIGNIFICANT
IMPROVEMENT IN CUSTOMER SATISFACTION, EMPLOYEE SATISFACTION, SOCIAL
IMPACT AND BUSINESS RESULTS (EXTERNAL QUALITY) AND EXCEED EXPECTATIONS
IN THESE AREAS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
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| spellingShingle | Action-Based Quality Management Strategy and Tools for Continuous Improvement Management Wirtschaft Economics Economics/Management Science |
| title | Action-Based Quality Management Strategy and Tools for Continuous Improvement |
| title_auth | Action-Based Quality Management Strategy and Tools for Continuous Improvement |
| title_exact_search | Action-Based Quality Management Strategy and Tools for Continuous Improvement |
| title_full | Action-Based Quality Management Strategy and Tools for Continuous Improvement Marta Peris-Ortiz ... eds. |
| title_fullStr | Action-Based Quality Management Strategy and Tools for Continuous Improvement Marta Peris-Ortiz ... eds. |
| title_full_unstemmed | Action-Based Quality Management Strategy and Tools for Continuous Improvement Marta Peris-Ortiz ... eds. |
| title_short | Action-Based Quality Management |
| title_sort | action based quality management strategy and tools for continuous improvement |
| title_sub | Strategy and Tools for Continuous Improvement |
| topic | Management Wirtschaft Economics Economics/Management Science |
| topic_facet | Management Wirtschaft Economics Economics/Management Science |
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