Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham [u.a.]
Springer
2014
|
| Schriftenreihe: | Management for Professionals
|
| Schlagworte: | |
| Online-Zugang: | BFB01 BTU01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FRO01 FWS01 FWS02 HWR01 UBG01 UBM01 UBT01 UBY01 UPA01 Volltext Inhaltsverzeichnis Abstract |
| Beschreibung: | 1 Online-Ressource (XVIII, 206 S.) Ill., graph. Darst. |
| ISBN: | 9783319050591 |
| DOI: | 10.1007/978-3-319-05059-1 |
Internformat
MARC
| LEADER | 00000nmm a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV041998993 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 140729s2014 |||| o||u| ||||||eng d | ||
| 020 | |a 9783319050591 |c Online |9 978-3-319-05059-1 | ||
| 024 | 7 | |a 10.1007/978-3-319-05059-1 |2 doi | |
| 035 | |a (OCoLC)885219522 | ||
| 035 | |a (DE-599)BSZ409576832 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-703 |a DE-739 |a DE-1049 |a DE-92 |a DE-863 |a DE-862 |a DE-19 |a DE-Aug4 |a DE-859 |a DE-M347 |a DE-898 |a DE-634 |a DE-2070s |a DE-473 |a DE-522 |a DE-861 |a DE-573 |a DE-706 | ||
| 050 | 0 | |a HF5410-5417.5 | |
| 082 | 0 | |a 658.8 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 084 | |a KJS |2 sdnb | ||
| 084 | |a BUS043000 |2 sdnb | ||
| 084 | |a KJSM |2 sdnb | ||
| 100 | 1 | |a Sain, Soumit |d 1969- |e Verfasser |0 (DE-588)130888982 |4 aut | |
| 245 | 1 | 0 | |a Customer Knowledge Management |b Leveraging Soft Skills to Improve Customer Focus |c Soumit Sain ; Silvio Wilde |
| 264 | 1 | |a Cham [u.a.] |b Springer |c 2014 | |
| 300 | |a 1 Online-Ressource (XVIII, 206 S.) |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Management for Professionals | |
| 650 | 4 | |a Management | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Economics | |
| 650 | 4 | |a Marketing | |
| 650 | 4 | |a Management information systems | |
| 650 | 4 | |a Applied psychology | |
| 650 | 4 | |a Economics/Management Science | |
| 650 | 0 | 7 | |a Wissensmanagement |0 (DE-588)4561842-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Wissensmanagement |0 (DE-588)4561842-2 |D s |
| 689 | 0 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Wilde, Silvio |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druckausgabe |z 978-3-319-05058-4 |
| 856 | 4 | 0 | |u https://doi.org/10.1007/978-3-319-05059-1 |x Verlag |3 Volltext |
| 856 | 4 | 2 | |m Springer Fremddatenuebernahme |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 856 | 4 | 2 | |m Springer Fremddatenuebernahme |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |3 Abstract |
| 912 | |a ZDB-2-SBE | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027441087 | ||
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l BFB01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l BTU01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FHA01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FHI01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FHM01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FHN01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FHR01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FKE01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FNU01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FRO01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FWS01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l FWS02 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l HWR01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l UBG01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l UBM01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l UBT01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l UBY01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
| 966 | e | |u https://doi.org/10.1007/978-3-319-05059-1 |l UPA01 |p ZDB-2-SBE |x Verlag |3 Volltext | |
Datensatz im Suchindex
| DE-BY-FWS_katkey | 519442 |
|---|---|
| _version_ | 1824554379270684673 |
| adam_text | CUSTOMER KNOWLEDGE MANAGEMENT
/ SAIN, SOUMIT
: 2014
TABLE OF CONTENTS / INHALTSVERZEICHNIS
KNOWLEDGE MANAGEMENT TODAY
REVIEW OF SOFT SKILLS WITHIN KNOWLEDGE MANAGEMENT
SOFT SKILLS WITHIN CUSTOMER KNOWLEDGE MANAGEMENT AND THEIR IMPACT ON
CUSTOMER FOCUS
ANALYSIS AND EVIDENCE
SOFT SKILL DRIVERS FOR SUCCESSFUL CKM
APPENDIX
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
CUSTOMER KNOWLEDGE MANAGEMENT
/ SAIN, SOUMIT
: 2014
ABSTRACT / INHALTSTEXT
CUSTOMER FOCUS IS THE MOST IMPORTANT CHALLENGE OF THE FUTURE. PROVIDING
GOOD CUSTOMER SERVICE DEPENDS ON HOW WELL COMPANIES KNOW THEIR CUSTOMERS
AND CLEARLY IDENTIFY THEIR NEEDS. AVAILABILITY OF CUSTOMER KNOWLEDGE,
WHICH IS KNOWLEDGE FROM, FOR, AND ABOUT THE CUSTOMER, THUS BECOMES
CRUCIAL IN OFFERING CUSTOMIZED PRODUCTS OR SERVICES. THIS CAN BE GAINED
MOST EFFICIENTLY FROM DIRECT INTERACTION WITH CUSTOMERS, BUT REQUIRES
THE USE OF INTERPERSONAL AND ORGANIZATIONAL SOFT SKILLS. THIS BOOK
PRESENTS THE INTERRELATIONSHIP BETWEEN CUSTOMER KNOWLEDGE MANAGEMENT,
CUSTOMER FOCUS AND SOFT SKILLS, AND ALSO PROVIDES CONCRETE ADVICE ON HOW
THE MANAGEMENT OF CUSTOMER KNOWLEDGE CAN BE OPTIMIZED
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Sain, Soumit 1969- Wilde, Silvio |
| author_GND | (DE-588)130888982 |
| author_facet | Sain, Soumit 1969- Wilde, Silvio |
| author_role | aut aut |
| author_sort | Sain, Soumit 1969- |
| author_variant | s s ss s w sw |
| building | Verbundindex |
| bvnumber | BV041998993 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5410-5417 |
| callnumber-raw | HF5410-5417.5 |
| callnumber-search | HF5410-5417.5 |
| callnumber-sort | HF 45410 45417.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| collection | ZDB-2-SBE |
| ctrlnum | (OCoLC)885219522 (DE-599)BSZ409576832 |
| dewey-full | 658.8 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8 |
| dewey-search | 658.8 |
| dewey-sort | 3658.8 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-319-05059-1 |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04156nmm a2200781 c 4500</leader><controlfield tag="001">BV041998993</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">140729s2014 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783319050591</subfield><subfield code="c">Online</subfield><subfield code="9">978-3-319-05059-1</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.1007/978-3-319-05059-1</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)885219522</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BSZ409576832</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-703</subfield><subfield code="a">DE-739</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-92</subfield><subfield code="a">DE-863</subfield><subfield code="a">DE-862</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-Aug4</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-M347</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-2070s</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-522</subfield><subfield code="a">DE-861</subfield><subfield code="a">DE-573</subfield><subfield code="a">DE-706</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5410-5417.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">KJS</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">BUS043000</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">KJSM</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Sain, Soumit</subfield><subfield code="d">1969-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)130888982</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer Knowledge Management</subfield><subfield code="b">Leveraging Soft Skills to Improve Customer Focus</subfield><subfield code="c">Soumit Sain ; Silvio Wilde</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cham [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (XVIII, 206 S.)</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Management for Professionals</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Marketing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management information systems</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Applied psychology</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Economics/Management Science</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Wissensmanagement</subfield><subfield code="0">(DE-588)4561842-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Wissensmanagement</subfield><subfield code="0">(DE-588)4561842-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wilde, Silvio</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druckausgabe</subfield><subfield code="z">978-3-319-05058-4</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Springer Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Springer Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Abstract</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-2-SBE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027441087</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">BFB01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">BTU01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FHA01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FHI01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FHM01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FHN01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FHR01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FKE01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FNU01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FRO01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FWS01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">FWS02</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">HWR01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">UBG01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">UBM01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">UBT01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">UBY01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://doi.org/10.1007/978-3-319-05059-1</subfield><subfield code="l">UPA01</subfield><subfield code="p">ZDB-2-SBE</subfield><subfield code="x">Verlag</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV041998993 |
| illustrated | Illustrated |
| indexdate | 2025-02-20T06:50:50Z |
| institution | BVB |
| isbn | 9783319050591 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027441087 |
| oclc_num | 885219522 |
| open_access_boolean | |
| owner | DE-703 DE-739 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706 |
| owner_facet | DE-703 DE-739 DE-1049 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-19 DE-BY-UBM DE-Aug4 DE-859 DE-M347 DE-898 DE-BY-UBR DE-634 DE-2070s DE-473 DE-BY-UBG DE-522 DE-861 DE-573 DE-706 |
| physical | 1 Online-Ressource (XVIII, 206 S.) Ill., graph. Darst. |
| psigel | ZDB-2-SBE |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for Professionals |
| spellingShingle | Sain, Soumit 1969- Wilde, Silvio Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus Management Wirtschaft Economics Marketing Management information systems Applied psychology Economics/Management Science Wissensmanagement (DE-588)4561842-2 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4561842-2 (DE-588)4236865-0 |
| title | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus |
| title_auth | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus |
| title_exact_search | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus |
| title_full | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus Soumit Sain ; Silvio Wilde |
| title_fullStr | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus Soumit Sain ; Silvio Wilde |
| title_full_unstemmed | Customer Knowledge Management Leveraging Soft Skills to Improve Customer Focus Soumit Sain ; Silvio Wilde |
| title_short | Customer Knowledge Management |
| title_sort | customer knowledge management leveraging soft skills to improve customer focus |
| title_sub | Leveraging Soft Skills to Improve Customer Focus |
| topic | Management Wirtschaft Economics Marketing Management information systems Applied psychology Economics/Management Science Wissensmanagement (DE-588)4561842-2 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Management Wirtschaft Economics Marketing Management information systems Applied psychology Economics/Management Science Wissensmanagement Kundenmanagement |
| url | https://doi.org/10.1007/978-3-319-05059-1 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027441087&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT sainsoumit customerknowledgemanagementleveragingsoftskillstoimprovecustomerfocus AT wildesilvio customerknowledgemanagementleveragingsoftskillstoimprovecustomerfocus |