Intelligent IT outsourcing: eight building blocks to success
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2011
|
| Schriftenreihe: | Computer Weekly professional series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Früher bei Butterworth-Heinemann erschienen mit gleicher ISBN |
| Beschreibung: | XXIII, 224 S. graph. Darst. |
| ISBN: | 0750656514 |
Internformat
MARC
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| 245 | 1 | 0 | |a Intelligent IT outsourcing |b eight building blocks to success |c Sara Cullan ; Leslie P. Willcocks |
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| 300 | |a XXIII, 224 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Computer Weekly professional series | |
| 500 | |a Früher bei Butterworth-Heinemann erschienen mit gleicher ISBN | ||
| 650 | 4 | |a Contracting out | |
| 650 | 4 | |a Electronic data processing departments |x Contracting out | |
| 650 | 4 | |a Information resources management | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 0 | 7 | |a Service-Rechenzentrum |0 (DE-588)4510179-6 |2 gnd |9 rswk-swf |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-027371265 | |
Datensatz im Suchindex
| _version_ | 1818420824986615808 |
|---|---|
| adam_text |
Contents
Computer
Weekly
Professional
Series
ix
About the authors
xi
List of figures
xiii
List of tables
xv
Introduction
xvii
About this book
xix
Why the need for a building block approach?
xx
The outsourcing lifecycle
-
eight building blocks
for success
xxii
Part One: Architect Phase
1
The first building block
-
discard the myths:
gather acumen
3
1.1.
Discard the myths
. 3
1.2.
Determine benefits expectations
15
1.3.
Collect market intelligence
19
1.4.
Conduct the comparative assessment
22
2
The second building block
-
get equipped: prepare the
strategies
24
2.1.
High-level sourcing decision models
24
2.2.
Determine the organization's strategic preferences
33
2.3.
Decide the outsourcing approach
41
2.4.
Identify the outsourcing lifecycle competencies
required
41
2.5.
Prepare the communications strategy
46
V
Contents
3
The third building block
-
identify the right activities:
target the services
51
3.1.
Select the suitable services
53
3.2.
Profile the target services
61
3.3.
Prepare the base case
63
3.4.
Conduct the feasibility and impact study
65
4
The fourth building block
-
ensure the results: design
the future
67
4.1.
Vision the attributes of the future arrangement
68
4.2.
Develop the service level agreement and key
performance indicators
69
4.3.
Formulate the pricing model
97
4.4.
Draft the contract
98
4.5.
Model the relationship behaviour
104
4.6.
Plan the future management
107
Part Two: Engage Phase
5
The fifth building block
-
commercial mating: select the
supplier(s)
115
5.1.
Selection is NOT the first block
-
ensure the
ITO
foundation has been laid
117
5.2.
Gating and refining via staged competitive tendering
120
5.3.
Getting the right perspectives
-
the evaluation team
123
5.4.
Determining the decisive factors
-
the criteria
124
5.5.
Exhibiting fairness
-
probity
130
5.6.
Preparing the market package
132
5.7.
Successful selection
-
ITO
is not an auction
136
5.8.
Due diligence investigations
141
5.9.
Negotiation
146
5.10.
Finalizing the contract
149
6
The sixth building block
-
the starting gate: make the
transition
151
6.1.
Key transition activities
152
6.2.
Staff transitions
155
6.3.
Managing the transition project
163
Part Three: Govern Phase
7
The seventh building block
-
get the results: manage
the
ITO
Ь 171
7.1.
ITO
critical success (and failure) factors
171
7.2.
Key
ITO
management activities
181
7.3.
Relationship management
194
Contents
8
The eighth building block
-
do it again: reconsider the
options
200
8.1.
Termination triggers
201
8.2.
Options
201
8.3.
Assessments
203
8.4.
Preparing for a handover from an incumbent
supplier
213
9
Conclusion
216
References and brief further reading
219
Index
221
VII |
| any_adam_object | 1 |
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| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-12-14T13:00:37Z |
| institution | BVB |
| isbn | 0750656514 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027371265 |
| oclc_num | 882152622 |
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| owner | DE-473 DE-BY-UBG |
| owner_facet | DE-473 DE-BY-UBG |
| physical | XXIII, 224 S. graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Routledge |
| record_format | marc |
| series2 | Computer Weekly professional series |
| spelling | Cullen, Sara Verfasser (DE-588)1052421490 aut Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks London [u.a.] Routledge 2011 XXIII, 224 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Computer Weekly professional series Früher bei Butterworth-Heinemann erschienen mit gleicher ISBN Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd rswk-swf Service-Rechenzentrum (DE-588)4510179-6 s DE-188 Willcocks, Leslie 1951- Sonstige (DE-588)121992632 oth Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027371265&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cullen, Sara Intelligent IT outsourcing eight building blocks to success Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd |
| subject_GND | (DE-588)4510179-6 |
| title | Intelligent IT outsourcing eight building blocks to success |
| title_auth | Intelligent IT outsourcing eight building blocks to success |
| title_exact_search | Intelligent IT outsourcing eight building blocks to success |
| title_full | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_fullStr | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_full_unstemmed | Intelligent IT outsourcing eight building blocks to success Sara Cullan ; Leslie P. Willcocks |
| title_short | Intelligent IT outsourcing |
| title_sort | intelligent it outsourcing eight building blocks to success |
| title_sub | eight building blocks to success |
| topic | Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum (DE-588)4510179-6 gnd |
| topic_facet | Contracting out Electronic data processing departments Contracting out Information resources management Information technology Management Service-Rechenzentrum |
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