Service-ability: create a customer centric culture and gain competitive advantage
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chichester, U.K.
Wiley
2013
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (xvi, 261 p.) |
| ISBN: | 9781118345566 1118345568 9781283835206 |
Internformat
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| 245 | 1 | 0 | |a Service-ability |b create a customer centric culture and gain competitive advantage |c Kevin Robson |
| 264 | 1 | |a Chichester, U.K. |b Wiley |c 2013 | |
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| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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| author | Robson, Kevin |
| author_facet | Robson, Kevin |
| author_role | aut |
| author_sort | Robson, Kevin |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:08:00Z |
| institution | BVB |
| isbn | 9781118345566 1118345568 9781283835206 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027351577 |
| oclc_num | 823731488 |
| open_access_boolean | |
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| psigel | ZDB-26-MYL |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Wiley |
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| spelling | Robson, Kevin Verfasser aut Service-ability create a customer centric culture and gain competitive advantage Kevin Robson Chichester, U.K. Wiley 2013 1 Online-Ressource (xvi, 261 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Customer services Consumer satisfaction Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s 1\p DE-604 http://lib.myilibrary.com?id=414770 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Robson, Kevin Service-ability create a customer centric culture and gain competitive advantage Customer services Consumer satisfaction Kundenmanagement (DE-588)4236865-0 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4037278-9 (DE-588)4012178-1 |
| title | Service-ability create a customer centric culture and gain competitive advantage |
| title_auth | Service-ability create a customer centric culture and gain competitive advantage |
| title_exact_search | Service-ability create a customer centric culture and gain competitive advantage |
| title_full | Service-ability create a customer centric culture and gain competitive advantage Kevin Robson |
| title_fullStr | Service-ability create a customer centric culture and gain competitive advantage Kevin Robson |
| title_full_unstemmed | Service-ability create a customer centric culture and gain competitive advantage Kevin Robson |
| title_short | Service-ability |
| title_sort | service ability create a customer centric culture and gain competitive advantage |
| title_sub | create a customer centric culture and gain competitive advantage |
| topic | Customer services Consumer satisfaction Kundenmanagement (DE-588)4236865-0 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Customer services Consumer satisfaction Kundenmanagement Management Dienstleistung |
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| work_keys_str_mv | AT robsonkevin serviceabilitycreateacustomercentriccultureandgaincompetitiveadvantage |