Professionelles Kundendienstmanagement: Strategie, Prozess,Komponenten
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | German |
| Published: |
Erlangen
Publicis
2011
|
| Edition: | 1. Aufl. |
| Subjects: | |
| Online Access: | BTW01 Volltext |
| Physical Description: | 1 Online-Ressource (240 S.) |
| ISBN: | 9783895786617 3895786616 9781283246774 |
Staff View
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV041905372 | ||
| 003 | DE-604 | ||
| 005 | 20220217 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 140612s2011 |||| o||u| ||||||ger d | ||
| 020 | |a 9783895786617 |c electronic bk. |9 978-3-89578-661-7 | ||
| 020 | |a 3895786616 |c electronic bk. |9 3-89578-661-6 | ||
| 020 | |a 9781283246774 |c MyiLibrary |9 978-1-283-24677-4 | ||
| 035 | |a (OCoLC)823853498 | ||
| 035 | |a (DE-599)BVBBV041905372 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a ger | |
| 049 | |a DE-526 | ||
| 082 | 0 | |a 658.8/12 |2 22 | |
| 082 | 0 | |a 658.812 |2 22/ger | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 084 | |a 650 |2 sdnb | ||
| 100 | 1 | |a Hofbauer, Günter |d 1962- |e Verfasser |0 (DE-588)11145901X |4 aut | |
| 245 | 1 | 0 | |a Professionelles Kundendienstmanagement |b Strategie, Prozess,Komponenten |c Günter Hofbauer, Daniela Rau |
| 250 | |a 1. Aufl. | ||
| 264 | 1 | |a Erlangen |b Publicis |c 2011 | |
| 300 | |a 1 Online-Ressource (240 S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 650 | 4 | |a Customer relations / Management | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer services / Management | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Rau, Daniela |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://lib.myilibrary.com?id=324677 |x Aggregator |3 Volltext |
| 912 | |a ZDB-26-MYL | ||
| 940 | 1 | |q BTW_PDA_MIL_KAUF | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027349042 | ||
| 966 | e | |u https://ebookcentral.proquest.com/lib/th-wildau/detail.action?docID=888536 |l BTW01 |p ZDB-26-MYL |q BTW_PDA_MIL_KAUF |x Aggregator |3 Volltext | |
Record in the Search Index
| _version_ | 1804152263584776192 |
|---|---|
| any_adam_object | |
| author | Hofbauer, Günter 1962- |
| author_GND | (DE-588)11145901X |
| author_facet | Hofbauer, Günter 1962- |
| author_role | aut |
| author_sort | Hofbauer, Günter 1962- |
| author_variant | g h gh |
| building | Verbundindex |
| bvnumber | BV041905372 |
| classification_rvk | QP 620 |
| collection | ZDB-26-MYL |
| ctrlnum | (OCoLC)823853498 (DE-599)BVBBV041905372 |
| dewey-full | 658.8/12 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 658.812 |
| dewey-search | 658.8/12 658.812 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01697nmm a2200469zc 4500</leader><controlfield tag="001">BV041905372</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20220217 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">140612s2011 |||| o||u| ||||||ger d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783895786617</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-3-89578-661-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3895786616</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">3-89578-661-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781283246774</subfield><subfield code="c">MyiLibrary</subfield><subfield code="9">978-1-283-24677-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)823853498</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041905372</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-526</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">22/ger</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hofbauer, Günter</subfield><subfield code="d">1962-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)11145901X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Professionelles Kundendienstmanagement</subfield><subfield code="b">Strategie, Prozess,Komponenten</subfield><subfield code="c">Günter Hofbauer, Daniela Rau</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. Aufl.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Erlangen</subfield><subfield code="b">Publicis</subfield><subfield code="c">2011</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (240 S.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations / Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services / Management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Rau, Daniela</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://lib.myilibrary.com?id=324677</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-26-MYL</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">BTW_PDA_MIL_KAUF</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027349042</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/th-wildau/detail.action?docID=888536</subfield><subfield code="l">BTW01</subfield><subfield code="p">ZDB-26-MYL</subfield><subfield code="q">BTW_PDA_MIL_KAUF</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV041905372 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:07:56Z |
| institution | BVB |
| isbn | 9783895786617 3895786616 9781283246774 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027349042 |
| oclc_num | 823853498 |
| open_access_boolean | |
| owner | DE-526 |
| owner_facet | DE-526 |
| physical | 1 Online-Ressource (240 S.) |
| psigel | ZDB-26-MYL BTW_PDA_MIL_KAUF ZDB-26-MYL BTW_PDA_MIL_KAUF |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Publicis |
| record_format | marc |
| spelling | Hofbauer, Günter 1962- Verfasser (DE-588)11145901X aut Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten Günter Hofbauer, Daniela Rau 1. Aufl. Erlangen Publicis 2011 1 Online-Ressource (240 S.) txt rdacontent c rdamedia cr rdacarrier Customer relations / Management Consumer satisfaction Customer services / Management Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Rau, Daniela Sonstige oth http://lib.myilibrary.com?id=324677 Aggregator Volltext |
| spellingShingle | Hofbauer, Günter 1962- Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten Customer relations / Management Consumer satisfaction Customer services / Management Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten |
| title_auth | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten |
| title_exact_search | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten |
| title_full | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten Günter Hofbauer, Daniela Rau |
| title_fullStr | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten Günter Hofbauer, Daniela Rau |
| title_full_unstemmed | Professionelles Kundendienstmanagement Strategie, Prozess,Komponenten Günter Hofbauer, Daniela Rau |
| title_short | Professionelles Kundendienstmanagement |
| title_sort | professionelles kundendienstmanagement strategie prozess komponenten |
| title_sub | Strategie, Prozess,Komponenten |
| topic | Customer relations / Management Consumer satisfaction Customer services / Management Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer relations / Management Consumer satisfaction Customer services / Management Kundenmanagement |
| url | http://lib.myilibrary.com?id=324677 |
| work_keys_str_mv | AT hofbauergunter professionelleskundendienstmanagementstrategieprozesskomponenten AT raudaniela professionelleskundendienstmanagementstrategieprozesskomponenten |