Evaluating human capital projects: improve, prove, predict
"This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sect...
Gespeichert in:
Hauptverfasser: | , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
London [u.a.]
Routledge
2014
|
Ausgabe: | 1. publ. |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Zusammenfassung: | "This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sector, these results might include raised revenues, improved margins, higher productivity, reductions in customer complaints, increased brand awareness and enhanced staff engagement. In the public and third sectors, they might include programmes aiming to heighten sustained employment for key groups in the labour market, to increase safety for patients, improve educational outcomes, decrease carbon emissions, lower rates of re-offending or to increase trust between communities.Evaluating Human Capital Projects will teach those in public, private and third sectors to plan their projects and programmes with the same kind of discipline that is applied to capital investments. The book addresses effective planning and stakeholder engagement, result tracking, opportunities to address and remove barriers, identifying where improvements can be made and enhance the potential for achieving results and guidance on carrying out robust analysis.Aimed at both project managers in the public and private sectors, local authority managers, post grad certificate and MBA students, Evaluating Human Capital Projects will help build competence and confidence that enables programme and project managers, participants and funders to improve, prove and ultimately predict where the best results and value for money can be obtained raising the bar on human capital investments".. |
Beschreibung: | Includes bibliographical references and index |
Beschreibung: | XI, 236 S. |
ISBN: | 9780415663083 9780415663090 |
Internformat
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245 | 1 | 0 | |a Evaluating human capital projects |b improve, prove, predict |c Jane Massy and Jeremy Harrison |
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264 | 1 | |a London [u.a.] |b Routledge |c 2014 | |
300 | |a XI, 236 S. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
500 | |a Includes bibliographical references and index | ||
520 | |a "This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sector, these results might include raised revenues, improved margins, higher productivity, reductions in customer complaints, increased brand awareness and enhanced staff engagement. In the public and third sectors, they might include programmes aiming to heighten sustained employment for key groups in the labour market, to increase safety for patients, improve educational outcomes, decrease carbon emissions, lower rates of re-offending or to increase trust between communities.Evaluating Human Capital Projects will teach those in public, private and third sectors to plan their projects and programmes with the same kind of discipline that is applied to capital investments. The book addresses effective planning and stakeholder engagement, result tracking, opportunities to address and remove barriers, identifying where improvements can be made and enhance the potential for achieving results and guidance on carrying out robust analysis.Aimed at both project managers in the public and private sectors, local authority managers, post grad certificate and MBA students, Evaluating Human Capital Projects will help build competence and confidence that enables programme and project managers, participants and funders to improve, prove and ultimately predict where the best results and value for money can be obtained raising the bar on human capital investments".. | ||
650 | 7 | |a BUSINESS & ECONOMICS / Human Resources & Personnel Management |2 bisacsh | |
650 | 7 | |a BUSINESS & ECONOMICS / Careers / Resumes |2 bisacsh | |
650 | 4 | |a Wirtschaft | |
650 | 4 | |a Human capital | |
650 | 4 | |a BUSINESS & ECONOMICS / Human Resources & Personnel Management | |
650 | 4 | |a BUSINESS & ECONOMICS / Careers / Resumes | |
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689 | 0 | |C b |5 DE-604 | |
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943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-027294781 |
Datensatz im Suchindex
_version_ | 1813041620933672960 |
---|---|
adam_text |
CONTENTS
Foreword x
1
The quest for value
1
'Soft' activities, hard money
1
Human capital: asset or cost?
3
Tfie enormous sums that fall into this black hole of accountability
4
A cycle of ignorance
5
A failure of accountability
5
Aligning key organisational priorities with operational and performance
objectives
8
Beware of magic bullets
8
Tire link between evaluation and good planning
10
2
Data-led planning, measurement and evaluation
11
Robust outcome data
11
'It's all too difficult'
13
Summative and formative
15
Our approach
17
Formative evaluation
18
Isolating and attributing
19
Cause and effect
20
A simple common-ground illustration
20
Tlie
effect of time
22
Tlie
credibility life-cycle
22
A credible view of impact
23
We can measure the outcomes of human capital investment
24
Contents
vii
Understanding how it works
83
Clarity about the elements of change
84
Establishing observable criteria
84
Balancing efficiency with effectiveness
87
Barriers and enablers
87
Dealing with compliance
88
Setting behavioural expectations
89
7
Knowing what, knowing how
90
Planning learning
93
Tłie
difference between learning needs and learning objectives
96
Moving from needs to objectives
96
Setting good learning objectives
97
Know-how
97
Wlxat we have learned about adult learning and workforce
and workplace learning
98
'Know-how' and 'know-what' outside formal education and training
100
Assessing learning needs and setting learning objectives
101
Attitude
104
Confidence
104
Learning in organisational settings must be measurable
105
8
Engagement: do they get it?
109
Unasked questions
109
Need to know
110
Tlie
curse of the Happy Sheet
112
Tlie
importance of buy-in
113
Wliat influences buy-in?
114
Tlie
five strong areas
116
Just signing up or showing up won't do
116
Setting the right objectives
117
Wiiy is it so important to get Kirkpatrick's Level
і
right?
120
Tìie
danger of averages
123
Tlie
relationship to application
124
Getting Level
1
data from diverse settings: issues and options
125
Return to the unasked question
127
9
Full cost
130
Full costs must always be reported
130
People as cost or asset
132
Tlie
shock of full costs
133
Defining costs
134
Cost elements
136
Contents
vii
Understanding how it works
83
Clarity about the elements of change
84
Establishing observable criteria
84
Balancing efficiency with effectiveness
87
Barriers and enablers
87
Dealing with compliance
88
Setting behavioural expectations
89
7
Knowing what, knowing how
90
Planning learning
93
Tfte difference between learning needs and learning objectives
96
Moving from needs to objectives
96
Setting good learning objectives
97
Know-how
97
Wliat we have learned about adult learning and workforce
and workplace learning
98
'Know-how' and 'know-what' outside formal education and training
100
Assessing learning needs and setting learning objectives
101
Attitude
104
Confidence
104
Learning in organisational settings must be measurable
105
8
Engagement: do they get it?
109
Unasked questions
109
Need to know
110
Tlie
curse of the Happy Sheet
112
Tlie
importance of buy-in
113
Wliat influences buy-in?
114
Tlie
five strong areas
116
Just signing up or showing up won't do
116
Setting the right objectives
117
Wliy is it so important to get Kirkpatrick'
s
Level
і
right?
120
Tfie danger of averages
123
Tlie
relationship to application
124
Getting Level
1
data from diverse settings: issues and options
125
Return to the unasked question
127
9
Full cost
130
Full costs must always be reported
130
People as cost or asset
132
Tlie
shock of full costs
133
Defining costs
134
Cost elements
136
viii Contents
Some notes on cost categories
136
Understanding and managing costs
140
Allocating a proportion of unallocated overheads to a project
143
Treatment of fixed costs in projects
144
Some other present and future cost issues
144
10
Tracking: how to leverage data to improve the results
146
Active measurement
146
The chain of impact
149
Buy-in
149
How might we collect our data on 'engagement'?
150
Know-how and know-what
150
How do we collect evidence of changes in
knowledge, skills and attitudes?
151
Implementation of tasks and changes in performance
and behaviour in real conditions
151
Data collection methods and instruments
153
Early achievement
155
Using the chain
156
Only the complete chain works \
60
The positive
160
11
Measuring impact
165
Wíiat
are impact outcomes?
165
The idea of legacy as impact \
66
Do we know what really caused our impact outcomes?
167
Finding impact outcome data
167
Financial data is often hard to find \
68
Project managers need to know
169
Dashboards and scorecards \
59
Reputation \ 7Q
Colleagues and other stakeholders \-j\
Contractors and sub-contractors
]7
j
Measu re men
t
12
Isolation and attribution
1-70
A credible view of impact
* 70
Tlie
systematic approach
.
~ ~
Control groups
Control groups are hard to use in many contexts 1 S4
Forecasting
η
■
ι
· 185
Regression analysis
Trend line analysis
_,. .
r
187
bstimatton
189
Managing an isolation/attribution process
Contents
¡χ
13
Monetising
197
Going to money
198
Wliy do we need to put money value on our impact outcomes?
199
To monetise or not to monetise
200
How do we monetise?
200
Reporting costs and benefits
203
Proxy values
204
Value for money in the chain of impact
207
14
Proof and rules
209
Proof
210
Rules
211
abdi Green Tape Rules for impact evaluation
212
Rule
Í:
Always use full costs
213
Rule
2:
Never extrapolate from a small set of data
213
Rule
3:
Always carry out attribution/isolation for impact
outcome data
214
Rule
4:
Report results at each level when they are available
to all those that can influence outcomes
215
Rule
5:
Avoid using averages, except as benchmarks
216
Rule
6:
Never, ever, use proxy data for money values
216
Rule
7:
Never confuse conelation with causality
217
Rule
8:
Stories illustrate outcomes, but the data must come first
218
Communicating credibility, consistency and fairness
219
15
Strategic reminder
221
A final word to practitioners
225
Glossary
226
Bibliography
230
Index
233 |
any_adam_object | 1 |
author | Massy, Jane Harrison, Jeremy 1944- |
author_GND | (DE-588)1052112331 (DE-588)1052112706 |
author_facet | Massy, Jane Harrison, Jeremy 1944- |
author_role | aut aut |
author_sort | Massy, Jane |
author_variant | j m jm j h jh |
building | Verbundindex |
bvnumber | BV041850312 |
callnumber-first | H - Social Science |
callnumber-label | HD4904 |
callnumber-raw | HD4904.7 |
callnumber-search | HD4904.7 |
callnumber-sort | HD 44904.7 |
callnumber-subject | HD - Industries, Land Use, Labor |
classification_rvk | QV 578 |
ctrlnum | (OCoLC)881833748 (DE-599)BVBBV041850312 |
dewey-full | 658.3 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.3 |
dewey-search | 658.3 |
dewey-sort | 3658.3 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
edition | 1. publ. |
format | Book |
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illustrated | Not Illustrated |
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institution | BVB |
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language | English |
lccn | 013043473 |
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physical | XI, 236 S. |
publishDate | 2014 |
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publisher | Routledge |
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spelling | Massy, Jane Verfasser (DE-588)1052112331 aut Evaluating human capital projects improve, prove, predict Jane Massy and Jeremy Harrison 1. publ. London [u.a.] Routledge 2014 XI, 236 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index "This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sector, these results might include raised revenues, improved margins, higher productivity, reductions in customer complaints, increased brand awareness and enhanced staff engagement. In the public and third sectors, they might include programmes aiming to heighten sustained employment for key groups in the labour market, to increase safety for patients, improve educational outcomes, decrease carbon emissions, lower rates of re-offending or to increase trust between communities.Evaluating Human Capital Projects will teach those in public, private and third sectors to plan their projects and programmes with the same kind of discipline that is applied to capital investments. The book addresses effective planning and stakeholder engagement, result tracking, opportunities to address and remove barriers, identifying where improvements can be made and enhance the potential for achieving results and guidance on carrying out robust analysis.Aimed at both project managers in the public and private sectors, local authority managers, post grad certificate and MBA students, Evaluating Human Capital Projects will help build competence and confidence that enables programme and project managers, participants and funders to improve, prove and ultimately predict where the best results and value for money can be obtained raising the bar on human capital investments".. BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Careers / Resumes bisacsh Wirtschaft Human capital BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Careers / Resumes Personalpolitik (DE-588)4045269-4 gnd rswk-swf Humanvermögen (DE-588)4240300-5 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Humanvermögen (DE-588)4240300-5 s Personalpolitik (DE-588)4045269-4 s Personalentwicklung (DE-588)4121465-1 s b DE-604 Harrison, Jeremy 1944- Verfasser (DE-588)1052112706 aut Erscheint auch als Online-Ausgabe 978-0-203-07171-7 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027294781&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Massy, Jane Harrison, Jeremy 1944- Evaluating human capital projects improve, prove, predict BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Careers / Resumes bisacsh Wirtschaft Human capital BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Careers / Resumes Personalpolitik (DE-588)4045269-4 gnd Humanvermögen (DE-588)4240300-5 gnd Personalentwicklung (DE-588)4121465-1 gnd |
subject_GND | (DE-588)4045269-4 (DE-588)4240300-5 (DE-588)4121465-1 |
title | Evaluating human capital projects improve, prove, predict |
title_auth | Evaluating human capital projects improve, prove, predict |
title_exact_search | Evaluating human capital projects improve, prove, predict |
title_full | Evaluating human capital projects improve, prove, predict Jane Massy and Jeremy Harrison |
title_fullStr | Evaluating human capital projects improve, prove, predict Jane Massy and Jeremy Harrison |
title_full_unstemmed | Evaluating human capital projects improve, prove, predict Jane Massy and Jeremy Harrison |
title_short | Evaluating human capital projects |
title_sort | evaluating human capital projects improve prove predict |
title_sub | improve, prove, predict |
topic | BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh BUSINESS & ECONOMICS / Careers / Resumes bisacsh Wirtschaft Human capital BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Careers / Resumes Personalpolitik (DE-588)4045269-4 gnd Humanvermögen (DE-588)4240300-5 gnd Personalentwicklung (DE-588)4121465-1 gnd |
topic_facet | BUSINESS & ECONOMICS / Human Resources & Personnel Management BUSINESS & ECONOMICS / Careers / Resumes Wirtschaft Human capital Personalpolitik Humanvermögen Personalentwicklung |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027294781&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT massyjane evaluatinghumancapitalprojectsimproveprovepredict AT harrisonjeremy evaluatinghumancapitalprojectsimproveprovepredict |