A complete and balanced service scorecard: creating value through sustained performance improvement
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
FT Press
2008
|
| Ausgabe: | 1. printing |
| Schlagworte: | |
| Beschreibung: | Literaturverz. S. 275-282 Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices |
| Beschreibung: | XXV, 293 S. graph. Darst. 24 cm |
| ISBN: | 9780133480443 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV041811036 | ||
| 003 | DE-604 | ||
| 005 | 20210826 | ||
| 007 | t | ||
| 008 | 140422s2008 d||| |||| 00||| eng d | ||
| 020 | |a 9780133480443 |9 978-0-13-348044-3 | ||
| 035 | |a (OCoLC)191898203 | ||
| 035 | |a (DE-599)BVBBV041811036 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1050 | ||
| 082 | 0 | |a 658.3/125 |2 22 | |
| 084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
| 100 | 1 | |a Tyagi, Rajesh Kumar |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a A complete and balanced service scorecard |b creating value through sustained performance improvement |c Rajesh K. Tyagi ; Praveen Gupta |
| 250 | |a 1. printing | ||
| 264 | 1 | |a Upper Saddle River, NJ |b FT Press |c 2008 | |
| 300 | |a XXV, 293 S. |b graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturverz. S. 275-282 | ||
| 500 | |a Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices | ||
| 650 | 0 | |a Service industries / Management | |
| 650 | 0 | |a Performance / Measurement | |
| 650 | 0 | |a Customer services | |
| 650 | 0 | |a Total quality management | |
| 650 | 7 | |a Kwaliteitsverbetering |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Performance |x Measurement | |
| 650 | 4 | |a Service industries |x Management | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |D s |
| 689 | 0 | 1 | |a Management |0 (DE-588)4037278-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Gupta, Praveen |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027256385 | ||
Datensatz im Suchindex
| _version_ | 1804152136516239360 |
|---|---|
| any_adam_object | |
| author | Tyagi, Rajesh Kumar Gupta, Praveen |
| author_facet | Tyagi, Rajesh Kumar Gupta, Praveen |
| author_role | aut aut |
| author_sort | Tyagi, Rajesh Kumar |
| author_variant | r k t rk rkt p g pg |
| building | Verbundindex |
| bvnumber | BV041811036 |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)191898203 (DE-599)BVBBV041811036 |
| dewey-full | 658.3/125 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/125 |
| dewey-search | 658.3/125 |
| dewey-sort | 3658.3 3125 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. printing |
| format | Book |
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| id | DE-604.BV041811036 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T01:05:55Z |
| institution | BVB |
| isbn | 9780133480443 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027256385 |
| oclc_num | 191898203 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | XXV, 293 S. graph. Darst. 24 cm |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | FT Press |
| record_format | marc |
| spelling | Tyagi, Rajesh Kumar Verfasser aut A complete and balanced service scorecard creating value through sustained performance improvement Rajesh K. Tyagi ; Praveen Gupta 1. printing Upper Saddle River, NJ FT Press 2008 XXV, 293 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 275-282 Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices Service industries / Management Performance / Measurement Customer services Total quality management Kwaliteitsverbetering gtt Kwaliteitszorg gtt Performance Measurement Service industries Management Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Management (DE-588)4037278-9 s DE-604 Gupta, Praveen Verfasser aut |
| spellingShingle | Tyagi, Rajesh Kumar Gupta, Praveen A complete and balanced service scorecard creating value through sustained performance improvement Service industries / Management Performance / Measurement Customer services Total quality management Kwaliteitsverbetering gtt Kwaliteitszorg gtt Performance Measurement Service industries Management Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4037278-9 |
| title | A complete and balanced service scorecard creating value through sustained performance improvement |
| title_auth | A complete and balanced service scorecard creating value through sustained performance improvement |
| title_exact_search | A complete and balanced service scorecard creating value through sustained performance improvement |
| title_full | A complete and balanced service scorecard creating value through sustained performance improvement Rajesh K. Tyagi ; Praveen Gupta |
| title_fullStr | A complete and balanced service scorecard creating value through sustained performance improvement Rajesh K. Tyagi ; Praveen Gupta |
| title_full_unstemmed | A complete and balanced service scorecard creating value through sustained performance improvement Rajesh K. Tyagi ; Praveen Gupta |
| title_short | A complete and balanced service scorecard |
| title_sort | a complete and balanced service scorecard creating value through sustained performance improvement |
| title_sub | creating value through sustained performance improvement |
| topic | Service industries / Management Performance / Measurement Customer services Total quality management Kwaliteitsverbetering gtt Kwaliteitszorg gtt Performance Measurement Service industries Management Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Service industries / Management Performance / Measurement Customer services Total quality management Kwaliteitsverbetering Kwaliteitszorg Performance Measurement Service industries Management Dienstleistungsbetrieb Management |
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