(2004). European guidelines for customer contact centres: As part of the European Social Dialogue, the social partners - UNI Europa and the European Telecommunication Network Operators' Association (ETNO) - have made an agreement on guidelines for the operation of customer contact centres in the telecom sector ; these guidelines are contained in the following agreement made by he social partners.
Chicago-Zitierstil (17. Ausg.)European Guidelines for Customer Contact Centres: As Part of the European Social Dialogue, the Social Partners - UNI Europa and the European Telecommunication Network Operators' Association (ETNO) - Have Made an Agreement on Guidelines for the Operation of Customer Contact Centres in the Telecom Sector ; These Guidelines Are Contained in the Following Agreement Made by He Social Partners. [S.l.], 2004.
MLA-Zitierstil (9. Ausg.)European Guidelines for Customer Contact Centres: As Part of the European Social Dialogue, the Social Partners - UNI Europa and the European Telecommunication Network Operators' Association (ETNO) - Have Made an Agreement on Guidelines for the Operation of Customer Contact Centres in the Telecom Sector ; These Guidelines Are Contained in the Following Agreement Made by He Social Partners. 2004.