Planning and structuring user assistance: how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Zirndorf
Indoition
2012
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | Technical documentation solutions series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | 181 S. Ill. 23 cm |
| ISBN: | 9783943860047 |
Internformat
MARC
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| 245 | 1 | 0 | |a Planning and structuring user assistance |b how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way |c Marc Achtelig |
| 250 | |a 1. ed. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | IMAGE 1
CONTENTS
1 HOW T O USE THIS BOOK 7
2 STRUCTURING 9
2.1 GENERAL STRUCTURING PRINCIPLES 1 1
DON T TRY TO PLEASE EVERYBODY 12
MAKE IT GOAL-CENTERED 14
LAYER INFORMATION 20
SPLIT COMPLEX INFORMATION 26
FIND THE RIGHT AMOUNT OF REDUNDANCY 29
2.2 WHICH MEDIA? 35
PRINTED MANUAL, ONLINE HELP, OR BOTH? 36
WHICH ONLINE HELP FORMAT? 39
CAN YOU EMBED HELP? 42
SHOULD YOU ADD INTERACTIVE FEATURES? 49
SHOULD YOU ADD SOCIAL FEATURES? 5 1
2.3 WHICH DOCUMENTS? 53
ONE DOCUMENT OR MULTIPLE DOCUMENTS? 54
HOW SHOULD YOU NAME YOUR DOCUMENTS? 56
2 . 4 WHICH DOCUMENT SECTIONS? 6 1
STANDARD SECTIONS IN SOFTWARE USER ASSISTANCE 62
STANDARD SECTIONS IN HARDWARE USER ASSISTANCE 73
2.5 WHICH TOPICS AND HEADINGS? 93
MAKE TOPICS SELF-CONTAINED 94
DISTINGUISH INFORMATION TYPES 96
FIND MEANINGFUL HEADINGS 99
TIPS FOR WRITING HEADINGS 102
AVOID ADVANCE ORGANIZERS 105
5
HTTP://D-NB.INFO/1025453328
IMAGE 2
2 . 6 WHICH O R D E R O F TOPICS? 107
KEEP THE STRUCTURE FLAT 108
PRIMARY STRUCTURE MODELS 110
2 . 7 WHICH NAVIGATION TOOLS? 115
TABLE OF CONTENTS 117
MULTIPLE INFORMATION PATHS 125
ALPHABETICAL INDEX 129
CROSS-REFERENCES AND LINKS 132
RUNNING HEADERS AND RUNNING FOOTERS 137
PAGE NUMBERS 139
PART LABELS AND SECTION LABELS 1 4 1
SEPARATOR PAGES 143
CONTEXT SENSITIVITY 145
SEARCH 149
HISTORY 153
BROWSE SEQUENCE 155
BREADCRUMB TRAIL 157
FAVORITES 159
3 REFERENCES 1 6 1
4 FEEDBACK 171
|
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| building | Verbundindex |
| bvnumber | BV041631283 |
| ctrlnum | (OCoLC)824726357 (DE-599)DNB1025453328 |
| dewey-full | 808.066 |
| dewey-hundreds | 800 - Literature (Belles-lettres) and rhetoric |
| dewey-ones | 808 - Rhetoric & collections of literature |
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| dewey-search | 808.066 |
| dewey-sort | 3808.066 |
| dewey-tens | 800 - Literature (Belles-lettres) and rhetoric |
| discipline | Maschinenbau / Maschinenwesen Literaturwissenschaft |
| edition | 1. ed. |
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| indexdate | 2024-07-10T01:01:22Z |
| institution | BVB |
| isbn | 9783943860047 |
| language | English |
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| physical | 181 S. Ill. 23 cm |
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| spelling | Achtelig, Marc Verfasser (DE-588)1026228689 aut Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way Marc Achtelig 1. ed. Zirndorf Indoition 2012 181 S. Ill. 23 cm txt rdacontent n rdamedia nc rdacarrier Technical documentation solutions series Literaturangaben Benutzerhandbuch (DE-588)4246778-0 gnd rswk-swf Hilfesystem (DE-588)4377467-2 gnd rswk-swf Benutzerhandbuch (DE-588)4246778-0 s Hilfesystem (DE-588)4377467-2 s DE-604 Parallele Sprachausgabe englisch-deutsch Achtelig, Marc: Planning and structuring user assistance (DE-604)BV041048242 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027072178&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Achtelig, Marc Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way Benutzerhandbuch (DE-588)4246778-0 gnd Hilfesystem (DE-588)4377467-2 gnd |
| subject_GND | (DE-588)4246778-0 (DE-588)4377467-2 |
| title | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way |
| title_auth | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way |
| title_exact_search | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way |
| title_full | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way Marc Achtelig |
| title_fullStr | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way Marc Achtelig |
| title_full_unstemmed | Planning and structuring user assistance how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way Marc Achtelig |
| title_short | Planning and structuring user assistance |
| title_sort | planning and structuring user assistance how to organize user manuals online help systems and other forms of user assistance in a user friendly easily accessible way |
| title_sub | how to organize user manuals, online help systems, and other forms of user assistance in a user-friendly, easily accessible way |
| topic | Benutzerhandbuch (DE-588)4246778-0 gnd Hilfesystem (DE-588)4377467-2 gnd |
| topic_facet | Benutzerhandbuch Hilfesystem |
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