Business process management: practical guidelines to successful implementations
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2014
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXXVI, 652 S. Ill., graph. Darst. |
| ISBN: | 9780415641753 9780415641760 |
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| 250 | |a 3. ed. | ||
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Datensatz im Suchindex
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|---|---|
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| adam_text | Titel: Business process management
Autor: Jeston, John
Jahr: 2014
CONTENTS
List of figures xii
List of tables xvii
Notes on contributors xx
Foreword by Thomas H. Davenport xxiii
Preface xxvi
Introduction xxviii
Introduction to the third edition xxxi
Acknowledgments xxxiii
Training services xxxiv
Positioning our books xxxv
Part I FREQUENTLY ASKED QUESTIONS 1
1 What is business process management? 3
2 How can we demystify business process management? 10
Brief history of business process management 10
The next big thing (or how mystification begins) 12
BPM hype cycle 13
What is mystifying about BPM? 13
The Iceberg Syndrome 15
Exploring reality 16
Change management and performance management 18
Conclusion 21
3 Who should be involved in BPM and what are the
critical success factors? 23
Management of business processes 25
Use of external BPM experts 27
Critical success factors 29
A metaphor for BPM involvement 32
4 When should you do BPM—what are the main drivers
and triggers? 35
5 How should we start BPM—bottom-up or top-down? 42
Bottom-up approach 43
Top-down approach 45
6 Why is it important to improve business processes before
automating them? 49
What are the problems with automating first? 50
Why is this not working? 50
Why is this so? 51
Need to improve processes first 52
Key considerations 53
Conclusion 54
7 What are the technology components of BPM? 56
Modeling and design 58
Execution and tracking 60
Performance management 64
Technology standards 67
8 Should we be customer-centric? 70
9 Why is determining BPM Foundations a critical first step? 78
BPM Foundations 81
BPM Enablement 81
BPM Foundations and Enablement benefits 82
10 Why do you need a structured approach to
implementing BPM? 85
Typical common approach pitfalls 90
Part II BPM—HOW DO YOU DO IT? THE 7FE FRAMEWORK 95
11 7FE Framework overview
7FE Framework 103
98
7FE Framework phases 106
Project essentials 109
A process-focused organization 111
Addendum: 7FE Framework and Six Sigma, Lean and Lean Six Sigma 113
12 Guidelines on how to use the 7FE Framework 119
Why a one approach fits all philosophy does not work 120
How are BPM activities initiated? 120
Four scenarios in implementing BPM 125
How to determine which scenario is applicable 126
Skipping of a phase 127
Paralleling phases 128
Assignment 130
13 Foundations phase 133
Why? 134
Results 139
How? 139
Detailed steps 139
Foundations phase outputs 170
Foundations phase risks 171
Assignment 173
Foundations phase checklist 174
14 Enablement phase 176
Why? 177
Results 180
How? 180
Detailed steps 213
Enablement phase outputs 214
Enablement phase risks 215
Assignment 217
Enablement phase checklist 217
15 Launch pad phase 219
Why? 220
Results 221
How? 222
Detailed steps 222
Realize value 248
Launch pad phase outputs 248
Launch pad phase risks 249
Assignment 251
Launch pad phase checklist 251
Extra reading 252
16 Understand phase 264
Why? 265
Results 266
How? 267
Detailed steps 271
Realize value 291
Understand phase outputs 291
Understand phase risks 292
Assignment 294
Understand phase checklist 295
Extra reading 295
17 Innovate phase 301
Why? 302
Results 302
Key misunderstandings about innovation 303
How? 305
Detailed steps 311
Realize value 337
Innovate phase outputs 337
Innovate phase risks 339
Assignment 340
Innovate phase checklist 340
Extra reading 341
18 People phase
Why? 355
Results 356
354
How? 357
Detailed steps 358
Realize value 378
People phase outputs 378
People phase risks 379
Assignment 381
People phase checklist 381
19 Develop phase 384
Why? 385
Results 388
How? 388
Detailed steps 389
Realize value 406
Develop phase outputs 407
Develop phase risks 408
Assignment 409
Develop phase checklist 409
20 Implement phase 412
Why? 412
Results 414
How? 414
Detailed steps 415
Realize value 426
Implement phase outputs 426
Implement phase risks 426
Assignment 429
21 Realize value phase 430
Why? 431
Results 433
How? 433
Detailed steps 434
Critical success factors 445
Realize value phase outputs 446
Realize value phase risks 446
Assignment 449
22 Sustainable performance phase
450
Why? 451
Results 453
How? 453
Detailed steps 453
Realize value 460
Sustainable performance phase outputs 461
Sustainable performance phase risks 461
Assignment 462
Sustainable performance phase checklist 462
23 Essentials introduction 466
Why? 466
How? 467
What are the three essentials? 468
24 Project management 470
Why? 470
Results 475
How? 475
Project gates 475
Stakeholder management 481
Managing stakeholders for successful delivery 483
Continuous active project review 494
Project management risks 496
Assignment 497
25 People change management 498
Organizational culture 501
Process of people change management 505
Appreciative Inquiry approach 519
Assignment 525
Extra reading 525
26 Leadership
Why? 533
How? 535
533
What is leadership in the context of a BPM activity? 536
Overview 547
Assignment 549
27 Embedding BPM in the organization 550
Why? 551
What are the elements of embedding BPM in the organization? 552
Ownership of processes 554
Organizational structure of embedding BPM 555
Ad-hoc BPM 557
Building BPM 560
BPM enabled 564
Extra reading 566
Part III CASE STUDIES AND BPM MATURITY 573
28 Case studies from the USA, Asia and Europe 575
Case study 1 : USA 576
Case study 2: Asia 580
Case study 3: Europe 586
29 BPM maturity model 602
Introduction 602
Business process management maturity 603
The BPM maturity model 607
Application of the BPM maturity model 616
Related work 617
30 Business process maturity models. What s in a name? 619
Notes 633
Glossary 637
References and bibliography 641
Index 647
|
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| edition | 3. ed. |
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| spellingShingle | Jeston, John Nelis, Johan Business process management practical guidelines to successful implementations Workflow Management Reengineering (Management) Business planning Industrial management Organisation (DE-588)4043774-7 gnd Unternehmensplanung (DE-588)4078609-2 gnd Management (DE-588)4037278-9 gnd Prozessmanagement (DE-588)4353072-2 gnd Restrukturierung (DE-588)4335640-0 gnd Implementation (DE-588)4026661-8 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4043774-7 (DE-588)4078609-2 (DE-588)4037278-9 (DE-588)4353072-2 (DE-588)4335640-0 (DE-588)4026661-8 (DE-588)4075693-2 (DE-588)4126887-8 (DE-588)4061963-1 (DE-588)4123623-3 |
| title | Business process management practical guidelines to successful implementations |
| title_auth | Business process management practical guidelines to successful implementations |
| title_exact_search | Business process management practical guidelines to successful implementations |
| title_full | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_fullStr | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_full_unstemmed | Business process management practical guidelines to successful implementations John Jeston and Johan Nelis |
| title_short | Business process management |
| title_sort | business process management practical guidelines to successful implementations |
| title_sub | practical guidelines to successful implementations |
| topic | Workflow Management Reengineering (Management) Business planning Industrial management Organisation (DE-588)4043774-7 gnd Unternehmensplanung (DE-588)4078609-2 gnd Management (DE-588)4037278-9 gnd Prozessmanagement (DE-588)4353072-2 gnd Restrukturierung (DE-588)4335640-0 gnd Implementation (DE-588)4026661-8 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Workflow Management Reengineering (Management) Business planning Industrial management Organisation Unternehmensplanung Management Prozessmanagement Restrukturierung Implementation Organisationswandel Organisationsentwicklung Unternehmen Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=027041401&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT jestonjohn businessprocessmanagementpracticalguidelinestosuccessfulimplementations AT nelisjohan businessprocessmanagementpracticalguidelinestosuccessfulimplementations |
Inhaltsverzeichnis
Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QP 340 J58(3) |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |