Verfügbarkeit: Business process management

Business process management: practical guidelines to successful implementations

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Bibliographische Detailangaben
Hauptverfasser:	Jeston, John (VerfasserIn), Nelis, Johan (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	London [u.a.] Routledge 2014
Ausgabe:	3. ed.
Schlagworte:	Workflow > Management Reengineering (Management) Business planning Industrial management Organisation Unternehmensplanung Management Prozessmanagement Restrukturierung Implementation Organisationswandel Organisationsentwicklung Unternehmen Lehrbuch
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Includes bibliographical references and index
Beschreibung:	XXXVI, 652 S. Ill., graph. Darst.
ISBN:	9780415641753 9780415641760

Internformat

MARC


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Datensatz im Suchindex

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adam_text	Titel: Business process management Autor: Jeston, John Jahr: 2014 CONTENTS List of figures xii List of tables xvii Notes on contributors xx Foreword by Thomas H. Davenport xxiii Preface xxvi Introduction xxviii Introduction to the third edition xxxi Acknowledgments xxxiii Training services xxxiv Positioning our books xxxv Part I FREQUENTLY ASKED QUESTIONS 1 1 What is business process management? 3 2 How can we demystify business process management? 10 Brief history of business process management 10 The next big thing (or how mystification begins) 12 BPM hype cycle 13 What is mystifying about BPM? 13 The Iceberg Syndrome 15 Exploring reality 16 Change management and performance management 18 Conclusion 21 3 Who should be involved in BPM and what are the critical success factors? 23 Management of business processes 25 Use of external BPM experts 27 Critical success factors 29 A metaphor for BPM involvement 32 4 When should you do BPM—what are the main drivers and triggers? 35 5 How should we start BPM—bottom-up or top-down? 42 Bottom-up approach 43 Top-down approach 45 6 Why is it important to improve business processes before automating them? 49 What are the problems with automating first? 50 Why is this not working? 50 Why is this so? 51 Need to improve processes first 52 Key considerations 53 Conclusion 54 7 What are the technology components of BPM? 56 Modeling and design 58 Execution and tracking 60 Performance management 64 Technology standards 67 8 Should we be customer-centric? 70 9 Why is determining BPM Foundations a critical first step? 78 BPM Foundations 81 BPM Enablement 81 BPM Foundations and Enablement benefits 82 10 Why do you need a structured approach to implementing BPM? 85 Typical common approach pitfalls 90 Part II BPM—HOW DO YOU DO IT? THE 7FE FRAMEWORK 95 11 7FE Framework overview 7FE Framework 103 98 7FE Framework phases 106 Project essentials 109 A process-focused organization 111 Addendum: 7FE Framework and Six Sigma, Lean and Lean Six Sigma 113 12 Guidelines on how to use the 7FE Framework 119 Why a one approach fits all philosophy does not work 120 How are BPM activities initiated? 120 Four scenarios in implementing BPM 125 How to determine which scenario is applicable 126 Skipping of a phase 127 Paralleling phases 128 Assignment 130 13 Foundations phase 133 Why? 134 Results 139 How? 139 Detailed steps 139 Foundations phase outputs 170 Foundations phase risks 171 Assignment 173 Foundations phase checklist 174 14 Enablement phase 176 Why? 177 Results 180 How? 180 Detailed steps 213 Enablement phase outputs 214 Enablement phase risks 215 Assignment 217 Enablement phase checklist 217 15 Launch pad phase 219 Why? 220 Results 221 How? 222 Detailed steps 222 Realize value 248 Launch pad phase outputs 248 Launch pad phase risks 249 Assignment 251 Launch pad phase checklist 251 Extra reading 252 16 Understand phase 264 Why? 265 Results 266 How? 267 Detailed steps 271 Realize value 291 Understand phase outputs 291 Understand phase risks 292 Assignment 294 Understand phase checklist 295 Extra reading 295 17 Innovate phase 301 Why? 302 Results 302 Key misunderstandings about innovation 303 How? 305 Detailed steps 311 Realize value 337 Innovate phase outputs 337 Innovate phase risks 339 Assignment 340 Innovate phase checklist 340 Extra reading 341 18 People phase Why? 355 Results 356 354 How? 357 Detailed steps 358 Realize value 378 People phase outputs 378 People phase risks 379 Assignment 381 People phase checklist 381 19 Develop phase 384 Why? 385 Results 388 How? 388 Detailed steps 389 Realize value 406 Develop phase outputs 407 Develop phase risks 408 Assignment 409 Develop phase checklist 409 20 Implement phase 412 Why? 412 Results 414 How? 414 Detailed steps 415 Realize value 426 Implement phase outputs 426 Implement phase risks 426 Assignment 429 21 Realize value phase 430 Why? 431 Results 433 How? 433 Detailed steps 434 Critical success factors 445 Realize value phase outputs 446 Realize value phase risks 446 Assignment 449 22 Sustainable performance phase 450 Why? 451 Results 453 How? 453 Detailed steps 453 Realize value 460 Sustainable performance phase outputs 461 Sustainable performance phase risks 461 Assignment 462 Sustainable performance phase checklist 462 23 Essentials introduction 466 Why? 466 How? 467 What are the three essentials? 468 24 Project management 470 Why? 470 Results 475 How? 475 Project gates 475 Stakeholder management 481 Managing stakeholders for successful delivery 483 Continuous active project review 494 Project management risks 496 Assignment 497 25 People change management 498 Organizational culture 501 Process of people change management 505 Appreciative Inquiry approach 519 Assignment 525 Extra reading 525 26 Leadership Why? 533 How? 535 533 What is leadership in the context of a BPM activity? 536 Overview 547 Assignment 549 27 Embedding BPM in the organization 550 Why? 551 What are the elements of embedding BPM in the organization? 552 Ownership of processes 554 Organizational structure of embedding BPM 555 Ad-hoc BPM 557 Building BPM 560 BPM enabled 564 Extra reading 566 Part III CASE STUDIES AND BPM MATURITY 573 28 Case studies from the USA, Asia and Europe 575 Case study 1 : USA 576 Case study 2: Asia 580 Case study 3: Europe 586 29 BPM maturity model 602 Introduction 602 Business process management maturity 603 The BPM maturity model 607 Application of the BPM maturity model 616 Related work 617 30 Business process maturity models. What s in a name? 619 Notes 633 Glossary 637 References and bibliography 641 Index 647
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title	Business process management practical guidelines to successful implementations
title_auth	Business process management practical guidelines to successful implementations
title_exact_search	Business process management practical guidelines to successful implementations
title_full	Business process management practical guidelines to successful implementations John Jeston and Johan Nelis
title_fullStr	Business process management practical guidelines to successful implementations John Jeston and Johan Nelis
title_full_unstemmed	Business process management practical guidelines to successful implementations John Jeston and Johan Nelis
title_short	Business process management
title_sort	business process management practical guidelines to successful implementations
title_sub	practical guidelines to successful implementations
topic	Workflow Management Reengineering (Management) Business planning Industrial management Organisation (DE-588)4043774-7 gnd Unternehmensplanung (DE-588)4078609-2 gnd Management (DE-588)4037278-9 gnd Prozessmanagement (DE-588)4353072-2 gnd Restrukturierung (DE-588)4335640-0 gnd Implementation (DE-588)4026661-8 gnd Organisationswandel (DE-588)4075693-2 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Unternehmen (DE-588)4061963-1 gnd
topic_facet	Workflow Management Reengineering (Management) Business planning Industrial management Organisation Unternehmensplanung Management Prozessmanagement Restrukturierung Implementation Organisationswandel Organisationsentwicklung Unternehmen Lehrbuch
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MARC

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Schweinfurt Zentralbibliothek Lesesaal

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