Delivering effective social customer service: how to redefine the way you manage customer experience and your corporate reputation
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chichester, England
Wiley
2013
|
| Schlagworte: | |
| Online-Zugang: | BSB01 |
| Beschreibung: | Includes index |
| Beschreibung: | 1 Online-Ressource (252 S.) |
| ISBN: | 9781118662670 9781118770566 9781118662656 |
Internformat
MARC
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| 020 | |a 9781118662670 |c Print |9 978-1-118-66267-0 | ||
| 020 | |a 9781118770566 |c Online |9 978-1-118-77056-6 | ||
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| 100 | 1 | |a Blunt, Carolyn |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Delivering effective social customer service |b how to redefine the way you manage customer experience and your corporate reputation |c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| 264 | 1 | |a Chichester, England |b Wiley |c 2013 | |
| 300 | |a 1 Online-Ressource (252 S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations / Management | |
| 650 | 4 | |a Customer services | |
| 653 | |a Electronic books | ||
| 700 | 1 | |a Hill-Wilson, Martin |e Verfasser |0 (DE-588)1046679678 |4 aut | |
| 700 | 1 | |a Ward, Andrew |e Sonstige |4 oth | |
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Datensatz im Suchindex
| _version_ | 1804151768606572544 |
|---|---|
| any_adam_object | |
| author | Blunt, Carolyn Hill-Wilson, Martin |
| author_GND | (DE-588)1046679678 |
| author_facet | Blunt, Carolyn Hill-Wilson, Martin |
| author_role | aut aut |
| author_sort | Blunt, Carolyn |
| author_variant | c b cb m h w mhw |
| building | Verbundindex |
| bvnumber | BV041580374 |
| collection | ZDB-38-EBR |
| ctrlnum | (ZDB-30-PQE)ebr10788038 (OCoLC)868973379 (DE-599)BVBBV041580374 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV041580374 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T01:00:04Z |
| institution | BVB |
| isbn | 9781118662670 9781118770566 9781118662656 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027025642 |
| oclc_num | 868973379 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | 1 Online-Ressource (252 S.) |
| psigel | ZDB-38-EBR BSB_PDA_EBR_Kauf ZDB-30-PQE BSB_PDA_EBR_Kauf |
| publishDate | 2013 |
| publishDateSearch | 2013 |
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| publisher | Wiley |
| record_format | marc |
| spelling | Blunt, Carolyn Verfasser aut Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward Chichester, England Wiley 2013 1 Online-Ressource (252 S.) txt rdacontent c rdamedia cr rdacarrier Includes index Consumer satisfaction Customer relations / Management Customer services Electronic books Hill-Wilson, Martin Verfasser (DE-588)1046679678 aut Ward, Andrew Sonstige oth |
| spellingShingle | Blunt, Carolyn Hill-Wilson, Martin Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Consumer satisfaction Customer relations / Management Customer services |
| title | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_auth | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_exact_search | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_full | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_fullStr | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_full_unstemmed | Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward |
| title_short | Delivering effective social customer service |
| title_sort | delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation |
| title_sub | how to redefine the way you manage customer experience and your corporate reputation |
| topic | Consumer satisfaction Customer relations / Management Customer services |
| topic_facet | Consumer satisfaction Customer relations / Management Customer services |
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